Hertz Car Rental - Rockford - Walton Street Introduce
Introduction / Overview: Essential Transportation Services in Rockford, Illinois
For residents and visitors in Northern Illinois, securing reliable transportation is vital for navigating the region, from the bustling corridors of Rockford to the expansive state parks and the connection points to Chicago and beyond. The Hertz Car Rental location on Walton Street in Rockford, Illinois, is a key neighborhood service provider, offering a comprehensive array of vehicles to meet diverse travel and practical needs. As a dedicated Car Rental Agency, this branch is prepared to assist Illinois users with everything from weekend leisure rentals and business travel to essential vehicle replacements.
This local Hertz branch, situated at 7549 Walton Street, provides the convenience of a globally recognized brand while serving the community with accessible, onsite services. The fleet typically includes popular models suitable for Illinois driving conditions, ranging from fuel-efficient compact and mid-size sedans—perfect for the daily commute or exploring the scenic Rock River Valley—to larger vehicles like SUVs for family excursions. A notable specialized offering at this location is the availability of Cargo Van Rental services, catering directly to the needs of local businesses, individuals handling home moving projects, or those requiring reliable transport for bulky goods around the Rockford area.
While the convenience of services like accepting NFC mobile payments and offering military discounts is highlighted, it is important for prospective customers to understand that the local service experience can be highly variable. Recent customer feedback has pointed toward significant issues related to counter service, wait times, and a perceived lack of enthusiasm from certain staff members when dealing with online discounts or honoring existing reservations. For users accustomed to swift, highly polished service, preparation and consideration of alternative local options upon arrival may be prudent to ensure a seamless rental process.
Location and Accessibility: Conveniently Located in Rockford
The Hertz Car Rental branch is positioned strategically at 7549 Walton St, Rockford, IL 61108, USA. This address provides relatively easy access from major roadways, making it a convenient option for residents throughout Rockford, as well as those traveling from nearby Illinois towns such as Loves Park, Machesney Park, and Belvidere.
The operational hours for the Walton Street location are structured to accommodate standard business and weekend needs:
- Monday – Friday: 9:00 AM to 5:00 PM (Hours may vary; generally open until 5:00 PM or 6:00 PM)
- Saturday: 9:00 AM to 12:00 PM (Noon)
- Sunday: Closed
- Wheelchair accessible entrance: Ensures easy, unhindered access to the rental counter and facilities.
- Wheelchair accessible parking lot: Provides dedicated parking spaces close to the entrance for added convenience during pick-up and drop-off.
Services Offered: Versatile Fleet and Transaction Ease
The Hertz Car Rental - Rockford - Walton Street location focuses on providing a versatile fleet and convenient booking options, positioning itself as a reliable source for various vehicle types in Northern Illinois.
- General Car Rental Agency Services: Offers a diverse inventory of vehicles, including compact cars for optimal fuel efficiency, mid-size and full-size sedans like the Chevrolet Malibu for comfortable cruising, and various classes of SUVs for Illinois family trips or winter driving.
- Cargo Van Rental: A specialized offering crucial for commercial or residential logistics. The cargo van rental service provides necessary capacity for moving furniture, transporting equipment, or large-scale deliveries within the region.
- Onsite Services: Customers benefit from all required services being available directly at the 7549 Walton Street location, ensuring a centralized point for vehicle inspection, contract finalization, and key return.
- Variety of Accepted Payments: The agency offers flexibility in payment methods, accommodating standard preferences:
- Credit cards.
- Debit cards (subject to specific rental qualifications).
- NFC mobile payments (Apple Pay, Google Pay, etc.).
- Extended and Specialized Rentals: Supports long-term rental needs, such as for vehicle replacement following an accident, offering customized rates and vehicle types for extended periods.
Features / Highlights: Discounts and Accessibility
Several key features make the Hertz location on Walton Street a recognizable option for the Rockford market, particularly for specific demographics seeking value and accessibility.
- Active Military Discounts: Hertz nationally and locally recognizes the service of military members, offering special rates and discounts for active-duty personnel, veterans, and government travelers, often providing savings of up to 25% off base rates for leisure travel.
- Accessibility Focus: The provisions for a wheelchair accessible entrance and parking lot ensure the branch is compliant and welcoming to all customers, regardless of mobility requirements.
- Global Brand Backing: Renters benefit from the backing of the established Hertz global reservation and loyalty programs, such as Hertz Gold Plus Rewards, which is advertised to offer perks like faster service and potential discounts (though local counter service efficiency may vary).
- Diverse Fleet Selection: The inclusion of dedicated Cargo Van Rental options beyond the standard passenger car fleet is a significant highlight for Illinois users with specialized hauling or moving needs.
Contact Information: Get in Touch with the Rockford Branch
For general inquiries, reservation assistance, or to confirm the availability of a specific vehicle class or cargo van, users can contact the local team.
Address: 7549 Walton St, Rockford, IL 61108, USA
Phone: (815) 391-6238
Mobile Phone: +1 815-391-6238
Prospective renters are encouraged to call ahead to confirm operational hours and vehicle availability, especially when dealing with online reservations or specific discount codes.
What is Worth Choosing: The Right Vehicle for the Job
For Illinois users in the Rockford area, what is most compelling about the Hertz - Walton Street location is its **commitment to fleet variety**, particularly the essential availability of **Cargo Van Rental** options. Whether you are a small Rockford business making a local delivery or a family tackling a move, having a dependable cargo van option locally is a significant practical advantage that this agency provides. Furthermore, the explicit support for the military community through **Active Military Discounts** makes it a strong choice for those who have served or are currently serving.
However, potential renters should approach their visit with realistic expectations, particularly concerning the speed of service and application of complex discounts. While the global brand promises efficiency and certain perks, local customer feedback strongly suggests the need to be prepared to advocate for pre-booked rates and ensure your reserved vehicle type is available upon arrival. For those seeking the familiarity of a national brand with a necessary specialized service like a cargo van, and who prioritize accessibility and military discounts, Hertz on Walton Street remains a viable option in the competitive Northern Illinois rental market. For the smoothest experience, confirm all details directly with the office prior to your arrival and be mindful of your reservation terms.
Hertz Car Rental - Rockford - Walton Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Rockford - Walton Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Rockford - Walton Street Photos










Hertz Car Rental - Rockford - Walton Street Location
Hertz Car Rental - Rockford - Walton Street
7549 Walton St, Rockford, IL 61108, USA
Hertz Car Rental - Rockford - Walton Street Reviews
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★ 5★ 4★ 3★ 2★ 1Wish I would have read these reviews before wasting my time going over there to rent from them. I wish I could give 0 stars. From all the bad reviews about Scott (which seem to be true) giving my current experience with him. I don’t know how he still has a job.Made a reservation then got a pop up on THEIR WEBSITE saying first time rentals get 15% percent off. We waited in the lobby for 30 minutes and nobody acknowledged us even though multiple employees looked right at us. Scott finally came In and Rudely shouted out “who is next” he had a negative attitude right off the bat. When asking him about the discount he was completely unwilling to help me. Told me to “follow the directions” on the website which there were none. Laughed at me. Smirked at me and put his hands on his head with aggravation. Then goes on to tell me that we had to prepay for the discount, which we said we wanted to do. But he couldn’t add the discount to our current reservation so we asked him for help making a new one. He told me I did it just fine the first time and again to follow the directions. Ok. Then he goes to tell me that if I change the reservation that they might not have an available car. Mind you we should already have a car saved for us since we already have a reservation. I asked him ok well do you have one available now? He said yes? So I’m confused why he said it in the first place. There’s also a sign hanging on their wall that says gold members get up to a 20 percent discount on which I asked about and he was again un willing to answer questions about. He repeatedly told me he doesn’t know anything about the website discounts, but is the only employee there to help me with my reservation and won’t acknowledge the advertised signs in their lobby. I asked him for my ID back so I could leave and he told me repeatedly “there’s the door” threw my id on the table and I left. Went to enterprise got a bigger car for less and was in and out with the rental in 10 minutes.I will spread negativity about my experience here until Scott looses his job. I’ve been in customer service for many years and he’s not deserving of that job. How sad. I’ve never been treated so terribly. Do not spend your money here
October 13 · Cheyanne HensleyGod AWFUL place. After confirming our reservation, we arrive on time and wait over a half hour to see ANYONE. Finally they bring up the same and go through the steps. We rented a Tesla. They have one here in the parking lot and one of the guys goes to give it to us and then is stopped by another employee because they were saving it for one of there buddies. So in turn they say they no longer have a vehicle for us tjat we selected. Guy tells us we can decide to get a gas car. But there’s a up charge. So while the car we rented is sitting in the parking lot ready to go ( saving it for there little friend ) he tells us we absolutely cannot cancel the reservation now and we are forced pay the up charge. I said nope, go ahead and cancel us. This guy had the nerve to tell us we are forced to pay it. 😂😂😂 walked right out of there not paying a dime. Absolutely disgusting people. No clue what’s going on at all 😂😂😂
September 10 · MarkTerrible customer service. They wanted to charge me a $400 cleaning fee because the car was dusty and had dirt on the floor saying it was beyond excessive dirty. No stains or spills just some sand from shoes and dust on the dash. Photos below.
June 30 · Hunter AmundsonIf there was an option for 0 stars, I'd give that. Made a reservation for a rental as a foreigner. Apparently they have a new machine that checks your drivers license against the DMV database. Surprise; it doesn't work on foreign licenses so they could not validate it's authenticity and turned me away.According to both the website FAQ and the license policy on hertz.com I can rent a car providing I have double identification on me, no need for an international permit, but no, "machine says no".Be aware; US customers accepted only here apparently.
October 13 · FlorianIf I could I would give negative stars or at the very least, zero stars. Chris, the manager, and the others who work here have absolute ZERO customer service. They do not return phone calls. They are rude when you go in. And they charged me $131.84 on July 10. They said those charges would be reversed but It's Aug. 29 and the charges have not been reversed. They have been paid twice as the car dealership, who was responsible for my personal car and paying for the rental also paid them.I witnessed them being rude to an older gentleman and was not willing to help him saying he just has to call customer service. This is absolutely NO way to keep good customers. If you want a good experience, go to any other car rental company. Do don't use Hertz and especially do not go to this office!Update…9/23/25I still haven’t gotten the money back that they stole. The dealership ended up sending me a check after they had already paid Hertz for the rental car.
September 23 · Kimberly Souba
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