Assist To Transportation LLC

- 71 Albert Dr, Manitowoc, WI 54220

For residents in Manitowoc County, Wisconsin, requiring specialized mobility assistance, understanding the difference between a standard car rental agency and a dedicated handicapped transportation service like Assist To Transportation LLC is crucial. This local Manitowoc company, located at 71 Albert Dr, is not a traditional car or van rental outlet where you simply pick up keys for personal use. Instead, Assist To Transportation LLC is an essential service provider specializing in Handicapped Transportation Service, often referred to as Non-Emergency Medical Transportation (NEMT) or paratransit service. Their entire operation is centered around safely and reliably moving individuals who require mobility assistance, such as those using wheelchairs, to appointments, facilities, or other key destinations.

This service plays a critical role in the local community by ensuring that vulnerable populations, including the elderly and those with disabilities, maintain access to vital medical services and community engagement opportunities. This includes coordinating with local public transit programs to offer City ADA Paratransit services, which are federally required for those who cannot utilize fixed bus routes. As a core component of the Manitowoc area’s public service infrastructure, their focus is on door-to-door, assisted transport rather than self-service rental vehicles.

While the nature of their service is vital, it is important for potential users and the general public to consider the full picture. The company has publicly faced serious customer feedback related to driver conduct and overall service management. Reviews suggest instances of alleged reckless driving and poor parking in public areas, which have raised concerns about the company's commitment to the safety and sensitivity required when transporting disabled and elderly passengers. Prospective users should weigh the necessity of specialized, non-emergency medical transport against these publicly reported issues, using caution and due diligence when booking transportation for loved ones.

The importance of safety and professionalism cannot be overstated, particularly in the elder and disability services sector. For a service provider whose primary mission is to assist vulnerable populations, these kinds of reviews underscore the need for the company to demonstrate a higher level of driver accountability and responsiveness to public complaints. Despite the negative feedback, the core service remains an essential lifeline for many in Manitowoc who have no other means of specialized transport.

Location and Accessibility

Assist To Transportation LLC is centrally located to serve Manitowoc County and is positioned strategically to facilitate its logistics-heavy operation as a dedicated transportation provider.

The physical address is: 71 Albert Dr, Manitowoc, WI 54220, USA.

The facility itself and the fleet are designed with the specific needs of their clientele in mind, prioritizing safety and ease of access.

• Wheelchair Accessible Entrance: The main office and depot area are designed to be fully accessible, allowing drivers and staff who may have disabilities, or clients who must visit the location for administrative reasons, to enter without difficulty.
• Wheelchair Accessible Parking Lot: Dedicated parking spaces are available to accommodate vehicles transporting individuals with disabilities.
• Service Hours: While exact operational times for all services can vary, the office is generally open on weekdays. Importantly, they are a key partner in providing essential transportation services, including offering an after-hours reservation line to accommodate scheduling needs for next-day services, as required by ADA paratransit regulations. Customers are strongly encouraged to call the primary number to confirm current service availability and office hours before visiting or booking.

Services Offered

Assist To Transportation LLC specializes exclusively in services for individuals with mobility challenges and is not a general car rental provider. Their core offerings revolve around providing essential, safe, and specialized transportation.

• Handicapped Transportation Service: The primary service, involving the use of specialized vehicles equipped with features like wheelchair ramps or lifts to accommodate passengers who cannot ride in a standard car.
• Non-Emergency Medical Transportation (NEMT): Providing necessary rides for individuals to get to and from non-urgent but essential medical appointments, such as doctor visits, dialysis, therapy, and hospital discharges.
• City ADA Paratransit Services: As a contract provider for Maritime Metro Transit, Assist To Transportation facilitates specialized transportation within Manitowoc's urban area for individuals with disabilities who are unable to use the fixed-route bus service. This service is curb-to-curb and adheres to specific regulatory guidelines.
• Door-Through-Door Assistance (Based on Service Contract): Depending on the specific program or contract (e.g., standard paratransit vs. a higher-level contract), drivers may offer assistance beyond the curb, helping passengers from their door into the vehicle and vice versa, though this level of service should always be confirmed at the time of booking.
• Transportation for Vulnerable Populations: Dedicated services designed for the elderly and disabled community within the Manitowoc County service area.

Features / Highlights

The key highlights of Assist To Transportation are centered on their unique role as a specialized transportation provider in the Manitowoc community.

• Exclusive Specialization: Unlike general taxi or car rental services, the company's entire fleet and operational training are focused specifically on the complexities and sensitivities of transporting passengers with handicaps and mobility issues.
• Essential Public Service Role: They are a crucial partner with local government and public transit (Maritime Metro Transit) to fulfill mandated ADA paratransit obligations, ensuring accessibility for all citizens.
• Accessible Fleet: The company operates a fleet of vehicles specifically equipped to safely load and secure passengers in wheelchairs. The recent inspection report shows that the company operates five power units, indicating a dedicated fleet size for their specialized operations.
• Local Operations: As a Manitowoc-based company, they are focused on serving the local community and understanding the unique geographical and logistical challenges within Manitowoc County.

Contact Information

To arrange service, inquire about eligibility for ADA paratransit, or discuss NEMT needs, individuals in the Manitowoc area should use the following contact details:

Address: 71 Albert Dr, Manitowoc, WI 54220, USA

Phone: (920) 682-8820

Mobile Phone: +1 920-682-8820

What is Worth Choosing Assist To Transportation LLC

Choosing Assist To Transportation LLC is warranted primarily for the essential, specialized nature of its services—it is often the only option available for a significant segment of the Manitowoc community. When a standard taxi, rideshare, or bus is not feasible due to mobility device requirements (such as a large wheelchair), this specialized service is indispensable. They are the official contract provider for Maritime Metro’s City ADA Paratransit, meaning if a Manitowoc resident is deemed eligible for this publicly supported service, booking with Assist To Transportation is the required, direct path to accessing that vital transportation benefit.

The availability of wheelchair-accessible vehicles and drivers trained in assisting passengers with disabilities is a service capability that traditional car rental agencies simply do not offer. Therefore, for Non-Emergency Medical Transportation (NEMT) or paratransit rides, this company provides an essential resource for keeping medical appointments and maintaining personal independence for Wisconsin's elderly and disabled residents. However, users must be aware that while the service itself is critical, public reviews indicate significant concerns regarding driver professionalism and safety, particularly concerning reckless driving witnessed in parking lots. It is prudent to use the official phone line to communicate any specific concerns or requirements when booking to ensure a safe and positive experience. The decision to choose Assist To Transportation is a pragmatic one, based on the need for highly specialized vehicle access that few other Manitowoc-area providers can meet.

Assist To Transportation LLC

71 Albert Dr, Manitowoc, WI 54220, USA