Hertz Car Rental - Lee's Summit - East Langsford Road

- 905 E Langsford Rd, Lee's Summit, MO 64063

For residents, families, and businesses in Lee's Summit and the greater Kansas City metropolitan area of Missouri, the Hertz Car Rental location on East Langsford Road is an established local option for vehicle rental needs. As part of a globally recognized brand, this office is expected to offer the convenience, vehicle diversity, and professional standards associated with a major national car rental company. It is positioned to serve local users who require a vehicle replacement, a car for leisure travel, or a functional van or truck for commercial or moving purposes.

The range of vehicles available, from fuel-efficient compact sedans to larger utility vehicles like cargo vans, is intended to cover a wide spectrum of customer requirements. The location also proudly acknowledges the service of military members by offering discounts, which is a valuable feature for the numerous military families and veterans residing in the Missouri region. The ability to reserve specialty vehicles, such as cargo vans, directly from a neighborhood location offers a convenient alternative to larger, often busier, airport rental counters.

However, the local customer experience at this specific Lee's Summit branch, as detailed in recent reviews, presents a significant dichotomy between the brand's national reputation and its local execution. Missouri renters frequently highlight critical failures in two key areas: vehicle quality and customer service. Specifically, multiple reports indicate that vehicles consistently smell heavily of smoke, including marijuana and cigarettes, despite Hertz's official non-smoking policy. Furthermore, customer service encounters have been noted as subpar, with one local user feeling "disrespected" and ignored by associates while waiting at the counter, suggesting a lack of basic professionalism and courtesy that is not consistent with a "Nationally Recognized and Credible mega conglomerate."

A more severe and financially impactful operational issue is the reported failure to honor confirmed reservations. One Lee's Summit native shared an experience of a pre-booked car for a holiday weekend being cancelled just one hour before pickup, with the staff falsely claiming to have attempted a contact call. In this instance, a walk-in customer without a reservation was reportedly offered an available SUV, while the reservation holder was turned away, despite several vehicles being visibly present on the lot. This suggests that during peak demand, the local inventory and reservation management at this location may be unreliable. Therefore, local users in Missouri must exercise significant caution and implement personal follow-up protocols to ensure their rental needs are actually met.

Location and Accessibility

The Hertz Car Rental branch is situated off a main artery in Lee's Summit, Missouri, making it a convenient "Home City" or neighborhood option for local residents. The non-airport setting means easier access without the added complexity and wait times often found at major travel hubs.

The exact physical address for the facility is: 905 E Langsford Rd, Lee's Summit, MO 64063, USA.

The location offers onsite services, which means customers deal with the rental process directly at the counter. The business hours are structured to accommodate standard daytime needs, with a limited schedule on weekends, which is common for non-airport locations:

• Monday - Friday: 8:00 AM – 6:00 PM (Note: Some sources indicate 9:00 AM - 5:00 PM. It is advisable to call for the current operating hours.)
• Saturday: Closed (Some sources indicate limited hours; calling ahead is essential for weekend rentals.)
• Sunday: Closed

A notable highlight of this location is its commitment to accessibility, ensuring that it can serve all members of the community effectively:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

This focus on physical accessibility is an important detail for Missouri users who require specific accommodations.

Services Offered

Hertz at this location provides a broad range of rental services typical of a major car rental agency, focusing on both passenger and commercial vehicles for the local market.

• Diverse Vehicle Fleet: Rentals are generally available across all standard classes, often including:
  • Economy, Compact, Small, and Medium Sedans (e.g., Ford Focus, Mazda 3).
  • Full-Size Sedans and Premium Cars (e.g., Chevrolet Malibu).
  • SUVs (e.g., Chevrolet Equinox, GMC Yukon).
  • Minivans and Passenger Vans.
• Commercial/Utility Rentals: This branch is confirmed to be an outlet for the Hertz Commercial Van/Truck Collection, offering:
  • Cargo Van Rental for moving, deliveries, or business logistics.
  • Pickup Truck options (subject to fleet availability).
• Accepted Payments: The office accepts multiple forms of payment for flexibility, including major:
  • Credit cards (Visa, MasterCard, American Express, etc.)
  • Debit cards (subject to strict usage rules, minimum age requirements, and often a credit check for non-airport locations).
• Additional Equipment: Customers can add on optional extras for a fee, such as GPS navigation units and various child safety seats (infant, child, and booster seats).
• Insurance Products: The standard suite of optional insurance coverage is available, including Liability Insurance Supplement (LIS), Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC).

Features / Highlights

The key features of choosing this Hertz location in Lee's Summit revolve around national programs and local convenience, tempered by reported operational issues.

• Military & Government Discounts: A major highlight is the provision of special savings and benefits for active military personnel, government employees, and USAA members for both official and leisure travel. These often involve specific discount codes (CDPs) and can offer up to 25% off base rates, an invaluable saving for Missouri's extensive military community.
• AAA Member Benefits: AAA members can access exclusive benefits, which often include free use of a child seat, a complimentary additional qualified driver, and reduced fees on NeverLost® GPS rental.
• Extended Commercial Offerings: The availability of cargo van and light truck rentals directly from this neighborhood site makes it a one-stop shop for both personal transportation and larger moving or hauling projects.
• Reservation and Vehicle Quality Risk: A critical, recurring negative feature is the unreliability of confirmed reservations and the poor state of vehicle cleanliness. The frequent report of heavy smoke odors (marijuana or cigarette) suggests a breakdown in the location's enforcement or process for handling its "Non-Smoking Policy," forcing customers to accept an unpleasantly odorous or poorly cleaned car. Customers must be prepared to address these concerns vigorously upon pickup.

Contact Information

To make a booking, inquire about a reservation, or confirm the availability of a specific vehicle or discount, local Missouri customers should use the following contact information for the Lee's Summit - East Langsford Road branch:

• Address: 905 E Langsford Rd, Lee's Summit, MO 64063, USA
• Phone: (816) 524-5712
• Mobile Phone: +1 816-524-5712

What is Worth Choosing

This Hertz location is worth choosing for residents in the Missouri area who place a high value on the following specific advantages, and are willing to actively manage the known customer service and cleanliness risks:

• The Military Discount is Essential: If you are a military member, veteran, or USAA member and the exclusive discount provides a significant, non-negotiable cost saving compared to other local providers, this location is worth considering. The financial benefit may outweigh the inconvenience.
• A Commercial Van is Required: When a local, non-airport source for a cargo van or truck is the primary need, this branch provides a dedicated utility fleet option that is convenient for Lee's Summit and surrounding areas.
• You Are a Member of AAA: The cumulative savings on optional extras like child seats and additional drivers through the AAA benefits can also make the cost savings substantial enough to merit choosing this location.

To choose this location responsibly, Missouri renters must be highly proactive:

• Always Confirm Reservation and Inventory: Call at least 24 hours in advance and again on the day of pickup to confirm your reservation and the availability of your reserved vehicle type. Be prepared with a backup plan in case of a last-minute cancellation.
• Mandatory Vehicle Inspection: Refuse any vehicle that exhibits a heavy smoke odor or obvious cleanliness issues. Demand a replacement vehicle or an immediate on-site professional cleaning to enforce the company's non-smoking policy, or cancel the rental before leaving the lot.
• Insist on Service: Do not tolerate being ignored or treated dismissively by staff. Politely, but firmly, insist on being acknowledged and served, as professional customer interaction should be a minimum standard for a company of this stature.

Hertz Car Rental - Lee's Summit - East Langsford Road

905 E Langsford Rd, Lee's Summit, MO 64063, USA