Hertz Car Rental - Rochester - Frederick Douglass Greater Rochester International Airport (ROC)

- 1200 Brooks Ave, Rochester, NY 14624

Welcome to New York! Whether your journey to the Greater Rochester area is for business, a family visit, or exploring the beautiful Finger Lakes region, securing reliable transportation right at the airport is key to a smooth trip. The Hertz Car Rental location at the Frederick Douglass Greater Rochester International Airport (ROC) offers a convenient, on-site solution to get you on the road quickly and efficiently. Located directly within the airport facility, this agency is designed to cater to the needs of arriving travelers, providing a wide selection of vehicles and specialized services.

Choosing a major, international brand like Hertz means you are generally accessing a large fleet, professional service, and the potential for member-exclusive benefits designed to streamline the rental process, especially if you are a frequent traveler. It’s important to note, however, that like any busy airport location, the experience can sometimes vary based on peak travel times and specific vehicle availability, as highlighted by customer feedback regarding vehicle maintenance and specific model reservations. Nonetheless, the vast majority of travelers find the location to be an essential and accessible starting point for their travel needs in Rochester and beyond.

In an effort to keep up with modern transportation trends and meet evolving customer demands, the Hertz fleet at this location often includes a variety of vehicle classes. This diverse offering ensures you can find everything from economical sedans for city driving to spacious SUVs for family trips and, notably, a growing selection of Electric Vehicles (EVs) for an eco-conscious and modern driving experience. The availability of EVs, such as the Hyundai Kona or Kia EV6 mentioned in customer reviews, reflects a commitment to offering cutting-edge options, though it underscores the need for clear communication and diligence at the counter to ensure you receive the exact type of vehicle you reserved.

A consistently praised aspect of this location is the dedication of its on-site staff. Customers often highlight instances of exceptional service, such as the personnel going 'above and beyond' to assist travelers with accessibility needs, like bringing a vehicle directly to the airport door for a customer on crutches. This level of personalized, helpful customer service is a significant value-add for local users and visitors arriving at ROC.

The Frederick Douglass Greater Rochester International Airport location is open for extended hours, typically from 7:00 AM to 12:30 AM most days, making it highly accessible for travelers arriving on late-night flights into New York. The counter is situated on the lower level, adjacent to the baggage claim area, meaning you can walk to the counter right after collecting your luggage. This terminal location significantly reduces the hassle often associated with off-site rental agencies that require separate shuttle rides.

The surrounding road network is highly convenient for immediate travel upon pick-up. The airport is near key routes like Interstate 390 and Interstate 490, providing direct access to downtown Rochester and the wider Western New York region, making your onward journey quick and straightforward.

For drivers traveling outside of the immediate Rochester area, the proximity to major highways is particularly beneficial. You can quickly connect to the New York State Thruway (I-90) for travel east towards Syracuse and Albany or west towards Buffalo and the Niagara Falls region. Furthermore, the rental agreement often permits travel into Canada (specifically the Niagara Falls region of Ontario) with certain vehicle restrictions and required documentation, providing flexibility for regional tourism.

Services offered at this Hertz Car Rental location:

• Onsite services: Conveniently located in the airport terminal, allowing for immediate access after baggage claim.
• Wide variety of vehicle types: Offering everything from economy cars and standard sedans (like the Volkswagen Jetta) to SUVs (including the Nissan Rogue and Chevrolet Equinox) and sometimes premium or electric vehicles (EVs).
• Optional add-ons: Availability of extras such as GPS rental, child safety seats (infant, child, and booster), and coverage options like Collision Damage Waiver (DW).
• Additional driver options: Policies for adding authorized drivers, often including the renter's spouse or domestic partner at no extra charge.
• Active military discounts: Provides savings for members of the active military.
• Fuel options: Customers can choose from pre-pay fuel options, a 'We Refill' option, or the 'You Refill' full-to-full policy.

Features and Highlights:

• Superior Accessibility: The location is confirmed to have a wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring ease of use for all customers.
• Hertz Gold Plus Rewards: Members of this free loyalty program often enjoy an expedited service, allowing them to skip the counter and proceed directly to their pre-assigned vehicle in a dedicated parking space, which significantly reduces wait times during busy travel periods.
• Ultimate Choice Lot: For Gold Plus Rewards members, the Ultimate Choice area may be available, granting the freedom to choose a car from a select range of vehicles within their reserved class or upgrade for an additional fee. This is a valuable feature, as demonstrated by the positive experience of a customer who was moved to a 'President’s Circle parking space' vehicle.
• Payment Flexibility: The agency accepts multiple payment types, including credit cards, debit cards, and NFC mobile payments, providing convenience at the counter.
• Cross-Border Travel: Permitted travel into Canada (with valid documents), which is a crucial feature for those exploring the wider New York/Ontario region.

Contact Information:

Address: 1200 Brooks Ave, Rochester, NY 14624, USA

Phone: (585) 279-7420

What is worth choosing this agency for your New York trip?

For anyone flying into the Frederick Douglass Greater Rochester International Airport (ROC), choosing Hertz provides the convenience of an on-site, in-terminal location, saving valuable time. The ability to simply walk to the counter after collecting your bags and immediately begin your drive is a major benefit, especially when you consider the sometimes-challenging weather conditions in the New York region. Furthermore, the brand's commitment to accessibility, including features like wheelchair-accessible entry, demonstrates an effort to serve all members of the community and visiting public. The active military discounts offered are a noteworthy highlight, providing tangible savings for those who serve. While some customer feedback suggests the need for the location to prioritize fleet maintenance and ensure full availability of reserved specialty vehicles, the potential for expedited service through the Gold Plus Rewards program and the proven willingness of staff to offer exceptional, personalized customer care—such as bringing a car directly to the terminal for a customer with mobility issues—makes Hertz a strong choice. If you value brand consistency, a diverse fleet (including eco-friendly EV options), and the major time-saving benefits of an airport counter location and loyalty program perks like President's Circle access, this Hertz location is well-equipped to meet the needs of your journey across New York and the surrounding areas.

Hertz Car Rental - Rochester - Frederick Douglass Greater Rochester International Airport (ROC)

1200 Brooks Ave, Rochester, NY 14624, USA