Friendly transportation, LLC

- 605 U.S. Rte 1 suite 10, Scarborough, ME 04074

Access to reliable and specialized transportation is a critical need for many Maine residents, particularly those requiring mobility assistance for medical appointments, errands, or daily life. Friendly Transportation, LLC, situated in Scarborough, ME, is a business identified as a provider of Handicapped Transportation Services, which often involves Non-Emergency Medical Transportation (NEMT) utilizing vehicles equipped to accommodate wheelchairs and other mobility devices.

The stated purpose of such a service is to bridge the transportation gap for elderly, disabled, or medically challenged clients throughout the Southern Maine region, offering a crucial lifeline for ensuring they can attend necessary appointments and maintain independence. For many Mainers who rely on this specialized service, the transportation provider is an integral part of their healthcare and social support network. The expectation is that a service with the name "Friendly Transportation" will deliver not only the necessary physical accessibility but also the reliability and professional courtesy vital for a comfortable and secure journey.

However, potential users in Maine should be aware that, while the company is positioned to serve a vital role, public customer feedback raises significant concerns regarding the actual delivery of services. Multiple reviews explicitly state instances of drivers failing to show up for scheduled appointments, leading to missed medical visits and out-of-pocket expenses for alternative transportation like ride-share services. This directly contradicts the core requirement of any essential service: reliability. For local users, especially those with mobility challenges, knowing the facts about service performance is essential before booking.

Friendly Transportation, LLC is centrally located in Scarborough, ME, along a major coastal route, making it geographically well-positioned to serve Cumberland County and the surrounding Southern Maine areas.

The physical address for the office is:

605 U.S. Rte 1 suite 10, Scarborough, ME 04074, USA

The location on U.S. Route 1, a significant north-south artery in the region, allows for relatively easy dispatch and access to communities like Portland, South Portland, and Saco. Crucially, as a handicapped transportation service, the business has specifically ensured accessibility at its physical location.

The confirmed accessibility feature is:

• Wheelchair accessible parking lot

This feature ensures that clients or caregivers arriving at the office location to handle bookings or paperwork can do so without mobility impediments, aligning with the operational necessity of providing fully accessible services to clients with various needs.

Based on the defined business type, Friendly Transportation, LLC is a specialized service provider focused entirely on transportation for individuals requiring assistance.

The primary service category offered is:

• Handicapped Transportation Service: This service utilizes specialized vehicles, typically vans equipped with wheelchair lifts or ramps, to provide safe and comfortable transport for non-ambulatory or mobility-impaired individuals.

Services within this category generally involve:

• Non-Emergency Medical Transportation (NEMT) to and from doctor's offices, hospitals, clinics, rehabilitation centers, and dialysis sessions.
• Transportation for individuals using wheelchairs, scooters, or other mobility aids.
• Scheduled trips for daily necessities, such as grocery shopping, pharmacy visits, or social appointments.
• Door-to-door assistance, where drivers are trained to provide a level of assistance from the client's door to the vehicle and from the vehicle to the destination's entrance.

It is important for Maine residents to understand that this is not a general car rental agency; it is a vital, specialized transportation resource for vulnerable populations. The reliability of scheduling is, therefore, paramount to the well-being of its clientele.

The features and highlights of Friendly Transportation, LLC must be viewed through the lens of its specialized service category, balancing stated goals with documented performance issues.

• Specialized Vehicle Fleet (Implied): Operating as a handicapped transportation service implies the use of vehicles specifically adapted with lifts, ramps, and securing equipment to safely accommodate mobility devices, a non-negotiable feature for its clientele.
• Wheelchair Accessible Parking: The confirmed presence of accessible parking at the business office demonstrates an adherence to accessibility standards for its immediate premises.
• Local Maine Focus: Being situated in Scarborough, ME, allows the business to focus its efforts and resources on serving the specific communities of Southern Maine.
• Known Service Reliability Issues (Crucial Consideration): Direct customer feedback highlights repeated instances of unreliability, including confirmed no-shows for scheduled trips over multiple weeks. Users should proceed with caution and seek verification regarding current service consistency.
• Operational Intent: The core mission is to provide an essential, friendly, and supportive transport link for elderly and disabled residents, filling a critical social service role.

For scheduling trips, inquiries about services, or addressing concerns, Maine residents can contact Friendly Transportation, LLC directly.

• Address: 605 U.S. Rte 1 suite 10, Scarborough, ME 04074, USA
• Phone: (207) 252-0409
• Mobile Phone: +1 207-252-0409

Given the nature of the service, scheduling well in advance is typically required, and all potential users are strongly advised to confirm booking details and obtain a clear confirmation to mitigate the risk of a no-show.

The choice of a handicapped transportation provider in Maine must be based fundamentally on trust and reliability. While Friendly Transportation, LLC is geographically well-located in Scarborough and offers the necessary specialized service, the information available to local users paints a mixed picture. What is inherently "worth choosing" about this business is the need it fills: providing essential, accessible medical transportation, which is scarce and vital for many in Southern Maine.

However, the overwhelming and explicit customer feedback—describing multiple weeks of no-shows, missed appointments, and subsequent out-of-pocket costs—must serve as a serious caution for any potential Maine user. For clients whose health or ability to receive care depends on punctual and professional transportation, the reported lack of reliability is a risk that must be carefully weighed. A transportation service, especially one for medical appointments, is only as good as its dependability. Therefore, while the *service type* is essential and the *location* is convenient, potential clients are strongly encouraged to contact the company to verify its current capacity and reliability, or seek out alternative, proven NEMT providers in the Cumberland County area for their critical transportation needs. The user reviews suggest that, at the time of those reports, the business was not consistently meeting the minimum standards of professional service and accountability required for this critical role.

Friendly transportation, LLC

605 U.S. Rte 1 suite 10, Scarborough, ME 04074, USA