Hertz Car Rental - Libertyville - South Milwaukee Avenue

- 1440 S Milwaukee Ave, Libertyville, IL 60048

For residents and visitors in Lake County and the broader Chicago North Shore area, finding a reliable, conveniently located car rental service is often a necessity. The **Hertz Car Rental** branch at 1440 S Milwaukee Ave in Libertyville, IL, is a key local resource, functioning as a full-service car rental agency dedicated to serving the mobility needs of the community. This branch offers more than just standard passenger vehicles; it provides essential utility options like cargo van rentals, catering to everything from weekend moves to group transportation.

The importance of a local, neighborhood rental spot cannot be overstated for Illinois users. Unlike the hectic pace of airport locations, this Libertyville branch aims to offer a more focused, customer-centric experience. However, based on customer feedback, the experience here can be quite varied. On one hand, the location boasts phenomenal staff, such as "Raven," who received high praise for her professionalism, positive attitude, and exceptional service in confirming and preparing a new, clean 12-passenger van for a worried customer. This personalized, efficient attention is the benchmark for what local users expect.

Conversely, the branch has faced criticism regarding reliability, which is a critical factor for prepaid reservations. A customer reported a major inconvenience after making a prepaid reservation well in advance, only to be told hours before pickup that no car was available. To compound the frustration, the customer was advised that a cancellation fee would still apply due to the prepaid status, and was instructed to contact their credit card company for a refund, with no voucher offered for the inconvenience. This highlights a significant operational issue where inventory management can fail to meet confirmed reservations, leading to substantial frustration and unexpected financial hassle for the local renter. Prospective customers in Illinois should be aware of this potential inconsistency between high-quality staff interaction and operational reliability, especially when pre-paying for a vehicle.

• Onsite Services: The presence of onsite services means that the location is a dedicated rental facility where customers can complete their transactions, pick up and drop off vehicles directly.
• Wheelchair Accessible Entrance: The building includes an accessible entrance, facilitating smooth entry and exit for customers utilizing mobility devices.
• Wheelchair Accessible Parking Lot: Dedicated accessible parking spaces are provided within the lot, ensuring convenient parking when managing a rental pick-up or return.
• Neighborhood Convenience: Situated away from major airports, this location avoids the premium pricing and added stress of airport-based rentals, appealing directly to local Illinois users needing a vehicle for personal or business use.

• Comprehensive Car Rental: Availability across all major vehicle classes, including economy cars (e.g., Ford Focus or similar), compact, intermediate, standard, and full-size sedans for daily commutes or road trips.
• SUV and Minivan Rentals: Offering a selection of SUVs, such as the popular Nissan Rogue, and minivans, which are ideal for families, hauling moderate cargo, or comfortable group travel.
• Cargo Van Rental: A specific vehicle type highlighted in the provided information, catering to small business delivery needs, moving tasks, or transporting large items throughout Illinois.
• Passenger Van Rental: Confirmation of large-capacity vehicles, including the ability to reserve 12-passenger vans, suitable for sports teams, church groups, or large family outings, as attested by customer feedback.
• Specialty Collections: Access to Hertz's unique fleet categories, which can include the Green Traveler Collection (fuel-efficient and electric vehicles), Prestige Collection (luxury), and Adrenaline Collection (performance cars), depending on local inventory.
• Onsite Services: Providing face-to-face interaction for vehicle pickup, drop-off, and managing rental agreements directly at the Libertyville location.
• Payment Options: The agency accepts major **Credit Cards** and **Debit Cards**, allowing customers flexibility in their method of payment for the rental and associated deposit (subject to Hertz’s specific debit card policies for off-airport locations).

• Active Military Discounts: Hertz is proud to offer special savings and benefits for active military members, veterans, and their families, often in partnership with programs like USAA and Veterans Advantage, providing a valuable incentive for service members in the area.
• Accessibility Commitment: Featuring both a **Wheelchair Accessible Entrance** and a **Wheelchair Accessible Parking Lot**, the facility is designed to be fully inclusive for all customers.
• Variety of Utility and Passenger Vehicles: The confirmed availability of both **Cargo Van Rental** and **12-Passenger Van** options sets this location apart as a versatile source for both personal and logistical transportation needs.
• Dedicated Customer Service Potential: Instances of outstanding, personal attention from staff, like Raven, demonstrate the high potential for this location to provide efficient and reassuring service that builds loyalty.
• Flexible Payment Acceptance: The acceptance of both **Credit Cards** and **Debit Cards** offers convenience, though renters using a debit card should always confirm the specific documentation and credit check requirements for off-airport Hertz locations.

Address: 1440 S Milwaukee Ave, Libertyville, IL 60048, USA
Phone: (847) 573-0380
Mobile Phone: +1 847-573-0380

To mitigate the risk of the highly frustrating issue of prepaid reservations not being honored—an issue that unfortunately necessitates intervention from corporate or the credit card company—local users are strongly advised to follow the advice of travel experts: book your car in advance, and, most critically, call the local Libertyville branch a day or two before the scheduled pick-up. This proactive step helps to confirm vehicle availability and ensures that the seamless service, exemplified by dedicated employees, is what you receive, making the Hertz Libertyville location a valuable and well-equipped resource for all your local Illinois travel and transport requirements.

Hertz Car Rental - Libertyville - South Milwaukee Avenue

1440 S Milwaukee Ave, Libertyville, IL 60048, USA