Hertz Car Rental - Middletown - Route 35 Introduce
For residents of Monmouth County and travelers exploring the scenic Jersey Shore and surrounding New Jersey regions, reliable transportation is a necessity. The **Hertz Car Rental - Middletown - Route 35** location serves as a premier, full-service car rental agency, making it easy to secure a vehicle for any need—from a quick local trip or an important business engagement to a family road trip out of the area. This established brand location is well-regarded by local users for its excellent customer service, competitive offerings, and convenient positioning on a major New Jersey highway.
Situated in the heart of Middletown Township, this agency provides access to Hertz's extensive global fleet and service standards, tailored with local accessibility and customer focus. Whether you need a fuel-efficient sedan, a roomy SUV for family travel, or even a cargo van for moving, the Middletown team strives to ensure a seamless and professional rental process. Customers consistently highlight the staff's professionalism, suggesting that this location operates with a strong emphasis on treating every renter as a valued individual, not just another transaction.
The Middletown - Route 35 location is strategically placed for maximum convenience in Monmouth County, directly on one of New Jersey's primary north-south corridors, Route 35. This ensures easy access for customers coming from Red Bank, Holmdel, Hazlet, and other surrounding towns. Its location is particularly beneficial for those arriving via local transit, such as the SeaStreak Ferry from Manhattan to Highlands, with customers noting the location is just a short, inexpensive ride away via services like Lyft.
The physical address is easily identifiable and provides essential accommodations for all patrons, demonstrating a commitment to inclusive service. The business operates during standard weekday hours, although it is typically closed on weekends, which is an important detail for customers planning their rental schedule.
- **Location:** 923 NJ-35, Middletown Township, NJ 07748, USA
- **Proximity:** Conveniently located near the Jersey Shore and central to Monmouth County communities. It is easily accessible via local ride-share services from nearby transportation links like the Highlands ferry.
- **Physical Accessibility:** The premises feature both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring a comfortable experience for renters with mobility needs.
- **Typical Business Hours:** The agency generally operates Monday through Friday, from 9:00 am to 4:00 pm or 5:00 pm, and is closed on Saturdays and Sundays. Customers should always confirm hours for their specific rental dates.
As a branch of a major international rental brand, Hertz Car Rental - Middletown - Route 35 offers a wide array of services designed to meet diverse customer needs, all with the convenience of on-site service.
- **Diverse Vehicle Fleet:** The core offering includes rental cars across all standard categories, such as Economy (e.g., Chevrolet Spark, Ford Focus), Midsize, Standard, Fullsize (e.g., Chevrolet Malibu), SUVs (e.g., Chevrolet Equinox, Jeep Compass), and Minivans (e.g., Chrysler Pacifica). They also offer specialty classes, which may include Luxury, Premium, and Electric Vehicles (EVs), with the “Manager Special EV” often noted as a popular choice.
- **Cargo Van Rental:** Uniquely, this location specifically advertises the availability of Cargo Van Rental, making it an excellent resource for Middletown residents and local businesses needing to move furniture, equipment, or large cargo without the bulk of a full moving truck.
- **Onsite Services:** The agency provides comprehensive, in-person assistance with rental selection, contract completion, and vehicle inspection, ensuring all documentation and processes are handled professionally at the 923 NJ-35 office.
- **Flexible Payment Methods:** Renters can conveniently pay using major Credit Cards, Debit Cards, and modern NFC mobile payment options, providing several secure ways to finalize their transaction. Debit card rentals may be subject to a credit check and an authorization hold, per standard Hertz policy.
- **Specialized Vehicle Collections:** Through the broader Hertz network, customers at this location can often access distinct collections for special occasions, such as Prestige, Adrenaline, and Electric Vehicle (EV) collections.
What truly sets this particular Hertz location apart for New Jersey users is the quality of its customer-facing operations, which has earned it glowing public endorsements.
- **Exceptional Customer Service:** Reviews repeatedly emphasize "excellent customer service," with staff members like June and the manager, Garrett, receiving high praise for their friendliness, professionalism, attentiveness, and willingness to go "above and beyond." This commitment transforms a transactional experience into a valued one.
- **Active Military Discounts:** A significant highlight is the provision of active military discounts, demonstrating support and appreciation for service members. This discount program often extends to discounted rates, free upgrades, and complimentary membership in the Hertz Gold Plus Rewards program for leisure travel, particularly when using a government or military discount code.
- **"Valued Customer" Treatment:** Customers feel genuinely appreciated and not just like "another transaction," which is a testament to the local team's service philosophy and management style.
- **Convenient Coastal Access:** The location is highly convenient for coastal travel, easily accessible from the SeaStreak ferry, positioning it as an ideal choice for Manhattan commuters or weekend visitors arriving near the Jersey Shore.
- **Positive Customer Loyalty:** The quality of the experience inspires strong customer loyalty, with reviews explicitly stating, "I would definitely rent here again."
For current rates, vehicle availability, or to speak with the highly-rated team, you can use the following contact details:
- **Address:** 923 NJ-35, Middletown Township, NJ 07748, USA
- **Phone:** (732) 671-3505
- **Mobile Phone (also contact number):** +1 732-671-3505
For New Jersey residents, particularly those in Monmouth County, this Hertz location on Route 35 is worth choosing primarily for the combination of a globally recognized, reliable brand and genuinely top-tier local service. The exceptional customer reviews are a strong indicator that the team, led by individuals like the praised manager Garrett, prioritizes the renter's experience. This high level of attention ensures confidence in the service received, a rare and valuable asset in the car rental industry.
The benefits of having an accessible, full-service agency that offers cargo vans alongside a wide selection of sedans and SUVs cannot be overstated for a community like Middletown. Furthermore, the provision of **Active Military Discounts** is an invaluable feature that directly benefits a significant portion of the New Jersey population. Renting here means benefiting from the assurance of a major company's fleet standards while enjoying the personalized, professional, and attentive service of a dedicated local team. The easy access from key regional transit points also makes it a smooth option for travelers arriving from New York or other parts of New Jersey, solidifying its reputation as a highly recommended, 5-star location for all your car rental needs in the area.
Hertz Car Rental - Middletown - Route 35 Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Middletown - Route 35 Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Middletown - Route 35 Photos






Hertz Car Rental - Middletown - Route 35 Location
Hertz Car Rental - Middletown - Route 35
923 NJ-35, Middletown Township, NJ 07748, USA
Hertz Car Rental - Middletown - Route 35 Reviews
employeespricetransactioninsurancesupervisorwashingvannumbercreditmoney
★ 5★ 4★ 3★ 2★ 1Great experience. We travelled on the seasteak ferry from manhattan to highlands. We took a short $15 Lyft ride to this hertz location. Our staff member, June was really friendly and provided excellent customer service.I would definitely rent here again.Initially we planned to take the NJ transit train to EWR but the price of a Lyft was only $10 more for 3 passengers so we took a Lyft to EWR.Great experience. I would definitely rent here again
September 19 · Kecia WeltI had an incredible experience at Hertz Middletown New Jersey , and I have to give a huge shoutout to the manager, Garrett. This guy is an absolute legend. From the moment I walked in, his attentiveness, professionalism, and overall customer service were top-tier. He went above and beyond to make sure I was taken care of and truly treated me like a valued customer—not just another transaction.Garrett has a rare ability to make people feel comfortable and confident in the service they’re receiving. He’s not just an awesome manager, he’s an awesome person, and it’s clear he genuinely cares about his customers and takes pride in what he does. If you’re renting from Hertz in Middletown NJ , do yourself a favor and ask for Garrett. You’ll be glad you did.Highly recommend this location—5 stars all the way.
April 11 · Moshe AProfessional and very courteous. The whole process of picking up and dropping off was seamless. Highly recommend the Middletown nj location
October 05 · Peter VeteskaI had an extremely distressing and embarrassing experience with this Hertz rental that I want others to be aware of.I rented a car from the Middletown, NJ location and was pulled over by the Sea Girt Police on May 25, 2025, around 4:00 PM — completely at random, for no apparent reason. When the officers asked for my license, registration, and proof of insurance, I provided my driver’s license, personal insurance, and the vehicle’s registration.However, the police informed me that my personal insurance was not sufficient for the rental, and they needed Hertz’s insurance documentation. I found the insurance card in the glove box, but it had expired in January 2025.I called Hertz Roadside Assistance since the Middletown location was closed for the weekend. When I finally reached someone, they told me the car was self-insured by Hertz Claim Management, and that the rental record number served as the policy number. When I relayed this to the officer, he said he needed a valid insurance document, which I did not have.As a result, the car was towed on the spot.I tried calling Hertz Emergency Roadside Assistance again to obtain documentation, but no one responded. I was on hold for nearly an hour before I gave up and hung up.To make things worse, I was issued a ticket for not having valid proof of insurance — for a car that isn’t even mine.The rental location is closed until Tuesday, leaving me without a car, without answers, and without support. And on top of all that, I paid for the car through Tuesday morning, yet I don’t even have access to it anymore.This is more than poor customer service — it’s a serious breach of responsibility. Providing a car with expired insurance documents, failing to equip customers with proper proof of insurance, and then being unreachable in an emergency is completely unacceptable.I will be seeking a full explanation and resolution to this issue. In the meantime, I strongly advise others to think twice before renting from this location — or from Hertz at all.
May 25 · KashafJoao the branch supervisor was incredibly helpful in accommodating a last minute request and went absolutely above and beyond to assist me in my travel needs. Absolutely recommend this location and will use again!
July 15 · Aaron Mancuso
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