Avis Car Rental Introduce
For residents of Maryland and those traveling through the region via Baltimore/Washington International Thurgood Marshall Airport (BWI), Avis Car Rental in Hanover, MD, serves as a primary hub for dependable vehicle access. Situated conveniently near the airport, this location offers a wide range of vehicles, from economical compact cars perfect for navigating Baltimore city streets to spacious passenger vans for group travel to the Chesapeake Bay or Washington, D.C. As a nationally recognized name in the industry, Avis is known for providing professional, on-site services aimed at both leisure and business travelers.
The importance of a reliable car rental agency, particularly at a major travel gateway like BWI, cannot be overstated. A local Avis office is designed to ensure a seamless transition from your arrival to your onward journey throughout the Mid-Atlantic. While the company aims for operational excellence, as with any high-volume service provider, customer experiences can vary. It is always recommended that users familiarize themselves with specific vehicle offerings and rental policies before booking to ensure their expectations are met and to prepare for a smooth pick-up process. The fleet is regularly maintained, offering modern vehicles, though a high volume of use means that vehicles are in constant circulation.
Avis in Hanover makes a commitment to broad accessibility and flexibility in payment, accepting various forms of tender and offering discounts to specific groups, such as active military personnel. This location focuses on providing the necessary infrastructure for a professional rental experience, right down to available on-site assistance.
The Avis Car Rental office is strategically located in Hanover, a key area that connects Baltimore, Annapolis, and Washington, D.C. The proximity to BWI Airport means it is easily accessible for those flying into the state, but it also serves as a critical resource for local residents requiring temporary transportation.
The official details for this Maryland location are:
- Address: 7432 New Ridge Rd, Hanover, MD 21076, USA
A critical highlight of this Avis location is its dedication to physical accessibility. The facility goes beyond basic compliance to ensure all customers have comfortable access to their services.
- Wheelchair Accessible Entrance: The facility is designed to provide easy entry and exit for all customers.
- Wheelchair Accessible Parking Lot: Dedicated, convenient parking is available to facilitate a stress-free transition from your personal vehicle or airport transport to your rental car.
Avis Car Rental is a full-service agency, offering a comprehensive suite of vehicle types and ancillary rental services to meet the diverse needs of Maryland travelers and locals.
The key services and available vehicle classes generally include:
- Extensive Vehicle Fleet: Providing rentals across numerous categories, including Economy, Compact, Intermediate, Standard, and Full-Size Sedans (e.g., Toyota Camry or similar).
- SUVs and Minivans: A large selection of Sport Utility Vehicles (Standard, Full-Size, and Premium SUVs like the Chevrolet Suburban or similar) and Minivans (e.g., Chrysler Pacifica or similar) for family and group travel.
- Van Rental Agency Services: Dedicated passenger van options, commonly featuring 12- and 15-passenger vans (e.g., Ford Transit or similar), specifically catering to large groups, sports teams, and organizational transport needs.
- Luxury and Specialty Rentals: Offering Premium vehicles, Convertibles (e.g., Ford Mustang Convertible or similar), and models from the Avis Signature Series for a higher-end driving experience.
- Payment Flexibility: Accepts a variety of payment methods for convenience, including Credit Cards, Debit Cards, and NFC Mobile Payments (contactless payment options).
- Long-Term Car Rental: Providing options for rentals lasting a month or longer, often with discounted rates for the extended duration.
- On-site Services: Customers benefit from in-person service and support at the physical location counter, ensuring all immediate rental needs are addressed upon arrival.
- Optional Equipment: Available extras often include GPS navigation systems, satellite radio (SiriusXM®), child safety seats, and various roadside assistance packages.
Several distinct features make the Avis location a compelling choice for certain customers, showcasing their focus on traveler convenience and specific group benefits.
- Active Military Discounts: A significant highlight is the availability of discounts for Active Military personnel, a valuable benefit for those serving in the armed forces or their families traveling in the region.
- Avis Preferred Program: Frequent renters can enroll in the Avis Preferred loyalty program, which often grants benefits such as the ability to skip the counter line, earn points, and receive complimentary upgrades when available, accelerating the rental process.
- NFC Mobile Payments: The acceptance of NFC mobile payments adds a layer of modern convenience, allowing for quick, contactless transactions at the counter.
- Debit Card Acceptance: Avis accepts debit cards for rental, providing a flexible payment option for customers who do not wish to use a credit card, though customers must be aware that using a debit card may involve additional requirements and authorization holds.
- Newer Fleet: Avis is committed to maintaining a modern fleet, with many vehicles averaging under six months old. This generally translates to a more comfortable ride with up-to-date technology and safety features.
- 24/7 BWI Access: As an airport-adjacent location, this branch typically maintains extensive operating hours, often from early morning until late evening, seven days a week, accommodating almost any flight schedule into or out of BWI.
For direct reservations, inquiries, or to arrange for services such as a pick-up, customers can utilize the following contact details for the Avis Car Rental location in Hanover, MD:
- Address: 7432 New Ridge Rd, Hanover, MD 21076, USA
- Phone: (410) 859-1680
- Mobile Phone: +1 410-859-1680
Choosing Avis Car Rental in Hanover, particularly for those flying into or out of BWI, offers a range of professional services that are especially valuable for organized travelers and specific customer groups. The primary strength lies in the combination of its diverse and modern vehicle fleet with corporate-level support infrastructure. For families or business teams traveling together, the availability of both passenger vans and a variety of SUVs is a significant logistical advantage, simplifying group transportation around Maryland and beyond.
The commitment to accessibility, evidenced by the wheelchair accessible entrance and parking, ensures that the service is welcoming to all customers. Moreover, the inclusive payment options, featuring acceptance of debit cards and modern NFC mobile payments, provide flexibility often appreciated by local users. Above all, special attention should be paid to the Active Military Discounts, which represent a substantial and meaningful benefit to the large military community within the Maryland, D.C., and Virginia region. While customers have noted past issues regarding vehicle cleanliness and unforeseen billing disputes, the professional staff at the rental counter, the convenience of the location, and the robust loyalty programs make Avis a leading choice for those seeking a premium, full-service rental experience, provided one takes the precaution of thoroughly documenting the vehicle condition at pick-up and carefully reviewing all billing.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
7432 New Ridge Rd, Hanover, MD 21076, USA
Avis Car Rental Reviews
pick updeskflightreceiptprepaidluggageone personchargingto exchangemilitary
★ 5★ 4★ 3★ 2★ 1Do not ever rent from this company. We had requested a compact car in our reservation but were given a pick-up truck. The tires were bald and this was in winter. When we called the following day we were told there were no other cars available. Some days later we had an accident which caused minor damage to the driver side of the vehicle. Although we did not see ANYONE in the lane next to us, (we believe the other car came out of a driveway without lights on; it was dark) my husband was found at fault due to an “improper lane change.”. A few weeks later when we were back from vacation an email from Avis came asking u to complete a form with our insurance information which we did. Fast forward four months and we receive a very nasty letter from an attorney’s office representing Avis telling us they would sue us, our credit card company, and our travel agent if we don’t pay a remaining balance of $45,000 and we might want to retain a lawyer to represent us. Our insurance company is still negotiating this claim. Only after calling our insurance company did Avis’ attorneys admit to our insurance that the letter should not have been sent - but NO apology to us directly. So NEVER AGAIN rent from Avis and strongly advise others also not to.
August 18 · Anne GWhen I arrived at BWI to pick up the vehicle, I was met with courteous and helpful staff which I appreciated. Unfortunately, that’s where the positives ended.The condition of the vehicle (2024 Ford Expedition Max) was absolutely unacceptable. It was filthy upon pickup: the surfaces were sticky, the interior was covered in dry mud, the seats were heavily stained, and there was virtually no fuel in the tank. We had to use three full containers of Clorox bleach wipes just to make it safe and bearable.I was forced to spend nearly two hours detailing the vehicle myself with the help of my father before I could even consider putting my family inside. This level of negligence is both disappointing and infuriating.I’m giving this experience a rating of 3 only because the front-line staff at pickup were professional. However, whoever is responsible for maintaining and preparing the vehicles at BWI is clearly not doing their job. That level of disregard for basic cleanliness and customer safety is unacceptable and reflects extremely poorly on your operation.Thank you for your time.
October 13 · A WooAvis car rental has got to be one of the worst companies I have ever worked with.Firstly, after a long day of traveling, we had to stand in line for almost an hour just to pick up our rental car.Secondly, we prepaid for one of their “mystery” cars to keep the price affordable since we would be doing a lot of driving on our trip to Maryland and Pennsylvania. When we arrived to pick up the car, they said the mystery car is an electric vehicle. Not knowing the area or even where to charge an electric vehicle, we were forced to upgrade to a vehicle that took gasoline. It would have been nice to be told this upfront so that I could have made a better informed decision about budget and which car to choose.Once we were given our car, it reeked of cigarettes. It was as if an old ashtray was somewhere in the car. The attendant at the gate told us that we would not be held responsible for this smell because all of their cars smell either like cigarettes or weed so there’s nothing that can be done about it. Needless to say we had headaches from breathing in cigarette and old ashtray, smell every single day.The customer service was terrible, the booking process was deceiving, and the vehicle was disgusting. There are six other car rental companies at BWI that I’m sure offer a better product than this. I will never rent with Avis again.
May 26 · Amy DawnelleI had no wait at the counter. I signed the contract and was told to wait outside for 5-10 minutes for my car to be brought down. I waited with a group of other people also waiting for their cars. This appeared to be the most disorganized car pickup operation I’ve ever experienced. Three men kept bringing down cars that no one in our group had rented. After 15-20 minutes of this, I asked one of the men about my car and he replied that he would bring it right down. On his next trip down, he did not have my car so I approached him and asked where was my car. He said, “It’s being cleaned,” and walked away. Why was the car only being cleaned then, after my contract period had already started? Others were in the same boat. Finally, I saw a woman who was trying to sort out the mess. I asked her if I could simply have one of the many cars around me rather than continue to wait for a specific car that wasn’t ready. She agreed and quickly reassigned me to the car next to me so I was able to depart after 45 minutes of waiting. Kelly was the one bright light in this affair and is the reason this is a 3-star vs. a 1-star review.
June 30 · Bill AdamsBeen in line for over an hour and only 2 attendants at counter!!!!! Line has processes at most 20 people in an hour!!! I travel a lot and use rentals frequently, but this is the absolute worst experience ever! Constant line of over 35 people. Do better AVIS
August 15 · Steve Frederick
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