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Hertz Car Rental
- 323 Martin Ave, Santa Clara, CA 95050

Car rental agency ★1.0

323 Martin Ave, Santa Clara, CA 95050, USA

1.0
We are Hertz Gold members, and we couldn't skip the counter for any of our 3 visits. This latest visit was by far the worst. They tried to pawn off, not one, but two cars with broken headlights; the renter gets to pay the ticket if you're pulled over, btw. They clearly don't inspect their vehicles. Finally, a manager intervened, and instead of a premium, environmentally friendly electric car, which we pre-paid for, they gave us the biggest non-premium gas guzzler on the lot, in California, of all places! They didn't discount our rental, and the whole escapade took an extra 30 minutes, plus three trips up and down since they don't staff their Hertz Gold counter. The signs everywhere in the lot that say "Join Hertz Gold and skip the counter" are blatant false advertising. - Lisa C
Hertz Car Rental Overview Intro Detail Photos Location Reviews

Hertz Car Rental Introduce

For individuals and businesses operating within the dynamic landscape of Silicon Valley, reliable and flexible transportation is not just a convenience—it's a necessity. Hertz Car Rental at 323 Martin Ave in Santa Clara, CA, serves as a key local car rental agency dedicated to providing a diverse fleet and professional service to help you navigate this bustling Californian region, whether for a crucial business trip, a weekend getaway, or a long-term rental need.

Hertz, a globally recognized name, brings its expansive resources and a wide selection of vehicles to the Santa Clara community. The local branch focuses on delivering the high standards expected from a premier car rental agency, including offering solutions ranging from fuel-efficient cars for the daily commute to larger SUVs for family travel exploring California's stunning scenery. Recognizing the state's forward-thinking approach to mobility, the branch is also part of the broader effort to provide environmentally friendly options, including electric vehicles (EVs), where available.

While the goal is always a smooth experience, local users should be aware that, as with any high-volume service provider, customer experiences can vary. It is always recommended to use all available digital tools for check-in and membership management to ensure the fastest service possible.

***

Location and Accessibility

This Hertz location is situated conveniently in Santa Clara, positioning it perfectly for those traveling in the San Jose and Silicon Valley area, particularly those accessing or leaving via private flight services as the address is shared with a general aviation facility.

The specific address for this branch is:

323 Martin Ave, Santa Clara, CA 95050, USA

This central location makes it easily accessible for customers throughout Santa Clara and the surrounding cities like San Jose and Cupertino. For customers who prioritize convenience and mobility, the location ensures that a rental vehicle is readily available to get you on the road quickly to destinations like Levi's Stadium, Santa Clara University, or major tech campuses in the area.

Commitment to accessibility is a key feature of this location. The facility provides important amenities to accommodate all customers, including a **wheelchair accessible entrance** and a **wheelchair accessible parking lot**. This focus ensures that the car rental process is manageable and dignified for individuals with mobility challenges.

***

Services Offered

As a full-service car rental agency, Hertz Santa Clara offers a comprehensive suite of options tailored for both short-term rentals and extended usage. The variety of services ensures that customers can find the right vehicle and supplementary options to meet their travel requirements across California.

Key services available at this Hertz Car Rental location include:

  • **Diverse Vehicle Rentals:** Offering a wide selection of vehicles, typically categorized into popular classes such as Economy, Compact, Midsize, Full-size Sedans, SUVs, Minivans, and Luxury Vehicles.
  • **Specialty Fleet Access:** Availability of unique car rentals such as Convertibles for scenic drives along the Pacific Coast Highway, or Electric Vehicles (EVs) for an eco-friendly choice in the green-conscious state of California.
  • **Hertz Gold Plus Rewards Program:** Participation in the free-to-join loyalty program, which aims to provide members with faster reservations, discounted rates, and expedited services such as skipping the counter at select major locations.
  • **Protection and Coverage Options:** Offering various damage waiver and liability insurance supplement options to provide renters with peace of mind during their rental period.
  • **Flexible Payment Options:** Accepting major forms of payment, including **Credit cards** and **Debit cards**, though renters using a debit card should be prepared for potential credit checks and authorization holds, in line with company policies.
  • **Truck and Van Options:** While primarily a car rental agency, the broader Hertz fleet often includes options for light commercial vehicles like cargo vans and pickup trucks, which may be available for rent depending on local fleet availability.
  • **Online Check-in and Reservation Management:** Providing digital tools to modify or cancel reservations and complete online check-in prior to arrival to streamline the pickup process.

***

Features and Highlights

This Hertz branch offers several operational and program highlights that make it a compelling choice for car rental in the Silicon Valley area.

  • **Commitment to Accessibility:** Featuring a **wheelchair accessible entrance** and **wheelchair accessible parking lot**, ensuring that the facility is user-friendly for all customers.
  • **Hertz Gold Plus Rewards Benefits:** Offering the opportunity to join the loyalty program to potentially **skip the counter** and choose your own car (where Ultimate Choice is available), earn reward points, and receive members-only discounts. Note that for first-time Gold members or specific rental types, a counter visit may still be required for verification.
  • **EV Rental Options:** Providing access to electric vehicles, allowing environmentally conscious drivers in California to enjoy a modern, low-emissions rental experience.
  • **Reputable Global Brand:** Backed by the reputation and infrastructure of one of the world's largest car rental companies, ensuring a standardized level of vehicle quality and service protocol.
  • **Central Santa Clara Location:** Strategically positioned near key business and transport hubs in Silicon Valley, offering convenience for both corporate and leisure travelers.

***

Contact Information

For reservations, inquiries about fleet availability, or questions regarding your rental terms and conditions at the Santa Clara branch, you can contact the location directly.

Address: 323 Martin Ave, Santa Clara, CA 95050, USA

Phone: (650) 280-5660

Mobile Phone: +1 650-280-5660

It is advisable to contact the location during standard business hours to speak with a representative directly, as this location may operate on a modified schedule compared to a 24-hour airport facility.

***

What is Worth Choosing This Hertz Location

Choosing Hertz in Santa Clara is an option for individuals who value the consistency and depth of a global brand, especially those who frequently travel and can leverage the benefits of the Gold Plus Rewards program. When considering this location, it is important to balance the potential benefits with real-world customer feedback.

On the one hand, the promise of the Hertz Gold service—the ability to skip the counter and go straight to your vehicle—is a significant time-saver, which is highly valued in fast-paced Silicon Valley. Access to a wide range of vehicles, including the desirable EV options, allows renters to choose a vehicle that truly aligns with their values and travel needs across California.

On the other hand, the experience of some Gold members at this specific location suggests that the execution of these express benefits may be inconsistent. A customer review highlighted significant service disruptions, including issues with vehicle maintenance (broken headlights), delays in receiving the pre-paid car class (an environmentally friendly electric car), and non-functional Gold counter services. The resulting inconvenience and forced acceptance of a less-desirable, non-premium gas vehicle, without any compensation for the downgrade, point to potential operational challenges.

The worth in choosing this location, therefore, lies in its potential and its professional foundation, but requires a proactive approach from the renter:

  • Utilize the comprehensive online and app services to pre-check in and manage your reservation completely before arrival.
  • Book well in advance, especially for premium or specialized vehicle classes like EVs, to secure the desired vehicle type.
  • If you are a Gold member, inquire directly about the current status of the skip-the-counter service at this specific 323 Martin Ave location upon making your reservation.

Ultimately, Hertz offers the infrastructure and fleet flexibility required for travel in this important part of California, but renters should remain diligent to ensure their expectations for an efficient, high-tier rental experience are met.

Hertz Car Rental Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards

Hertz Car Rental Photos

Hertz Car Rental Picture 1

Hertz Car Rental Location

Hertz Car Rental

323 Martin Ave, Santa Clara, CA 95050, USA

Hertz Car Rental Reviews

An average rating of ★1 from 1 user reviews.★ 5★ 4★ 3★ 2★ 1

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