Enterprise Rent-A-Car Introduce
For residents and visitors in the New York City borough of Staten Island, securing reliable, convenient, and immediate transportation often falls to a trustworthy neighborhood car rental agency. Enterprise Rent-A-Car, located centrally at 2100 Hylan Blvd, Staten Island, NY 10306, USA, is a critical resource, particularly for those needing a replacement vehicle after an accident or breakdown, or simply seeking a temporary upgrade for a family trip. As one of the most recognized brands in the industry, this location focuses on the core services that Enterprise is famous for, namely its commitment to local community access and the celebrated 'We'll Pick You Up' service.
The unique advantage of this branch lies in its neighborhood model, which provides a lifeline for residents who suddenly find their personal vehicle out of commission. One customer's experience perfectly encapsulates this value proposition: "I needed a rental on a whim... I drive my kid to school and therapy every day so I needed a replacement ASAP. Enterprise was around and I couldn’t be happier." The convenience of their service, including the free local pick-up and drop-off, makes Enterprise a standout choice compared to airport-only locations which require significant travel just to reach the counter.
Testimonials praise the staff's professionalism and efficiency. The entire process, from the initial phone call to the final drop-off, is designed for the customer's ease. The manager, identified as Kristy in one review, was credited with "hook me up with a nice Jeep Compass very quick." Moreover, the dedication of the staff, exemplified by a "nice gentleman named Abdul," who drove the customer back to their original location, showcases the personalized care that fosters high customer loyalty, with the user stating, "it was again, fast and easy... I’ll definitely come back."
However, potential customers should be aware that, like any high-volume service provider, this location has faced challenges. One review raises serious concerns about alleged unprofessional conduct, pricing disputes, and deeply offensive behavior from a person claiming to be the manager, which included "racist remarks." While this stands in stark contrast to the positive experiences, it highlights the importance of professional service consistency and confirms the necessity for clear communication regarding pricing, especially when a reservation is involved. Customers are advised to confirm all rates and insurance options clearly at the counter and to hold staff to the highest standard of conduct.
On a positive business note, this Enterprise Rent-A-Car branch proudly identifies as women-owned, adding a layer of community support and diversity to the local business landscape in Staten Island.
The Enterprise Rent-A-Car branch is situated in a highly accessible area of Staten Island, making it an ideal pick-up and drop-off point for residents and commuters throughout the borough and the wider New York metropolitan area.
The physical address is 2100 Hylan Blvd, Staten Island, NY 10306, USA. Hylan Boulevard is a major thoroughfare on Staten Island's East Shore, ensuring easy access from numerous residential neighborhoods and business centers.
- Local Transportation Hub: Its placement on a major road facilitates quick access whether you are driving to the office or utilizing the local bus network to arrive at the pick-up point.
- Wheelchair Accessible Entrance: The location provides a fully wheelchair accessible entrance, ensuring that all customers, regardless of mobility needs, can enter the premises comfortably and safely.
- Wheelchair Accessible Parking Lot: Designated, accessible parking spaces are available for the convenience of customers who need them.
The strategic neighborhood location is key to its primary service model, allowing it to cater effectively to the needs of the Staten Island community, including those requiring immediate replacement vehicles from local body shops or auto dealerships.
Enterprise is renowned for its comprehensive service offerings, particularly in the realm of local, non-airport rentals. The Hylan Boulevard branch delivers a suite of services tailored for the Staten Island resident.
- Free Local Pick-Up and Drop-Off Service: This is arguably the most valuable service, with staff members driving to the customer's home, auto shop, or office (within a limited radius) to pick them up and bring them to the rental office, as well as providing a return trip, making the logistics of securing a replacement vehicle seamless.
- Car Rental Agency: Offers a full range of vehicles, from small economy cars ideal for city driving to full-size sedans, SUVs (like the Jeep Compass mentioned in reviews), and luxury models.
- Van Rental Agency: Provides larger passenger vans (including 12 and 15-passenger vans) and commercial cargo vans for moving, group travel, or business needs.
- Active Military Discounts: Special discounted rates are available for active-duty members, retired employees, and veterans of the U.S. government and military for both official and personal travel.
- Insurance Replacement Rentals: Specializing in coordinating rentals directly with major insurance companies and body shops, simplifying the process for customers involved in accidents.
- Flexible Payment Options: Accepts Credit Cards, Debit Cards, and modern, convenient NFC mobile payments for deposits and final payment.
- Various Protection Products: Offers optional protection products, including Damage Waiver (DW), to reduce the renter's financial responsibility for damage or theft to the rental vehicle.
The 2100 Hylan Blvd Enterprise branch has several distinguishing features that appeal to the New York local market and demonstrate a commitment to both service and community engagement.
- Neighborhood Convenience: Unlike airport locations, this branch's primary focus is the local neighborhood, making it the most practical choice for Staten Island residents requiring short-term or replacement transportation.
- Exceptional Free Shuttle/Pick-Up Service: The provision of reliable, free transportation to and from the local office is consistently highlighted in customer feedback as a major benefit, relieving stress during unexpected vehicle issues.
- Professional and Quick Staff: Positive reviews emphasize the speed of service and the helpfulness of the team, with agents like Kristy and Abdul delivering efficient and personalized experiences.
- Women-Owned Business Designation: This significant highlight offers customers the opportunity to support a diverse business owner while accessing the resources and fleet of a globally recognized rental brand.
- Vehicle Quality: The fleet consistently includes new or late-model, reliable cars, ensuring a safe and comfortable driving experience for New York roads and longer trips.
- Dedicated Military Support: The provision of Active Military Discounts is a valued feature for the substantial population of military personnel and veterans in the broader New York region.
To inquire about reservations, vehicle availability, or to arrange the free local pick-up service, customers should use the following contact details for the Enterprise Rent-A-Car location on Hylan Boulevard:
Address: 2100 Hylan Blvd, Staten Island, NY 10306, USA
Phone: (718) 351-7662
Mobile Phone: +1 718-351-7662
Customers wishing to be picked up should call the branch directly using the provided local phone number, as the free pick-up service is arranged specifically by the neighborhood office.
For Staten Island locals and those in the New York area who prioritize convenience, local accessibility, and reliable replacement vehicles, Enterprise Rent-A-Car on Hylan Boulevard is the premier choice. The single most compelling reason to choose this branch is the existence of the free local pick-up and drop-off service, which eliminates a major logistical hurdle when one's car is in the shop—an invaluable service in a city environment.
While the positive staff mentions (like those for Kristy and Abdul) point toward a high overall standard of professional and caring service, it is also worth noting that the commitment to service quality must be maintained universally to address all customer experiences, including the serious issues raised in one negative review regarding pricing and conduct. Customers should always feel empowered to seek clarification and escalate concerns if the treatment they receive falls below the expected high standards of a professional service agency.
Ultimately, the benefits of Enterprise—its wide selection of reliable cars and vans, the military discount, the ease of payment with modern options, and its status as a women-owned business—combined with the unmatched local pick-up service, solidify its position as a go-to car rental solution for everyday transportation needs in the New York area, particularly for the Staten Island community. The focus here is on getting you back on the road quickly and effortlessly.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2100 Hylan Blvd, Staten Island, NY 10306, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I needed a rental on a whim. Didn’t expect my car will be in a shop for more than a few hours but they needed parts and I ended up leaving it for the night. I drive my kid to school and therapy every day so I needed a replacement ASAP. Enterprise was around and I couldn’t be happier. Person on the phone was very nice and helpful, then Staten Island office picked me up from Honda free of charge and Kristy (the manager) hooked me up with a nice Jeep Compass very quick. Next day I did all this dance again backwards and it was again, fast and easy. The nice gentleman named Abdul drove me back to Honda. It was my second time using Enterprise and I’ll definitely come back.
February 15 · Kate BrownThese people are the worst people. I've ever dealt within my life. This woman behind the counter claim. S she is the manager. I was treated very disrespectfully.I had a reservation. she should be removed from this position. I was told one price. And she tried to Jack up the price when I got there to get my car. Never use the enterprise on Highland boulevard in Staten Island. She also made racist remarks
June 09 · James Venosa10 stars to Zhanice Reid. Absolutely outstanding service by Zhanice. Knowledgeable, professional, attentive, pleasant, super-efficient, multi-tasker to the 10th degree! She gets things done!This is a small place with limited inventory and staff, but like a magician, Zhanice pulls things out of the hat.This transpired on Saturday during Labor Day Weekend.We reserved a compact SUV and when we came few hours early there were none available. Zhanice offered us different options which we didn't want. She said that most likely our SUV would show up by our original pick-up time at noon. She said she would give us a call when our car would get there. We had some errands to run in the area, so it wasn't a problem.As promised, she called us at around noon. When we came back to the location, she was there all by herself. Naturally it was pretty busy, this being Labor Day Weekend. Besides us there were 3 other customers. She was doing EVERYTHING by herself. She checked returned cars in, checked rentals out AND even cleaned our car herself. We said we didn't need it cleaned, because the car was already pretty clean, but she insisted, saying it's company policy.She went over everything with us, details, paperwork, vehicle condition.Despite it being very busy, she was in control of the situation while maintaining easygoing, friendly and pleasant demeanor.My wife, I and the rest of the customers were amazed with her performance, efficiency and professionalism.Zhanice Reid is exemplary employee, and Enterprise should consider themselves lucky to have her on their team. Zhanice runs this place like she owns it.We appreciate her help very much and we hope that she is appreciated by the company, because employees like her are virtually impossible to find.Recommending this location to everyone.
September 01 · Yury TsygutkinGreat customer service and overall management by Zhanice. She was a literal One Woman Team multi-tasking and managing EVERYTHING. Worth her weight in GOLD! Surely hope she is appreciated by Enterprise because all 6 of us there on a busy rainy morning surely appreciated her!
June 19 · Maria LoPrimoThis facility provides excellent great quality customer care .Ms. Zhanice Reid and the staff provides great service , they are knowledgeable , professional and personable of their task assigned . They are an asset to the comapnys daily business operation .. They all do great work . Will come back and rent vehicles again at this site in the future ..
August 01 · EVELYN TAHA
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