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Hertz Car Rental - Stamford - N Streetate Street ico

Hertz Car Rental - Stamford - N Streetate Street
- 197 N State St, Stamford, CT 06901

197 N State St, Stamford, CT 06901, USA

3.0
The HERTS agent at Stamford, Connecticut was extremely unhelpful. I needed a larger vehicle. He simply said not possible, without investigating. I was happy to collect from another location. I had to press him to offer me collecti one from elsewhere.He said the closest was 'the airport', as I'm from the UK and don't know the area, I thought he meant either JFT or Newark - both 1hr to 1.5 hrs away. Having left the HERTZ office, I learned that there was an office at a local airport, circa 20 mins away. Had the HERTZ agent told me that, I would have chosen that option. Ultimately, the car was no use to me and I returned it. It cost me a day's rental .. for nothing. With hindsight, I should have declined the rental, but believed my options to be limited to zero at the point of collection.In addition. The driver's seat would not adjust forward. I am 5'8", and could not put the seat to a suitable driving position. Your agent told me the seat was functioning correctly. I don't believe so. I drive many vehicles, including a Scania 18-tonne HGV. I have never driven a vehicle without appropriate seat adjustment.Very dissatisfied.Under the circumstances, I feel a refund would be appropriate. - Georgina Anstee Marriott
Hertz Car Rental - Stamford - N Streetate Street Overview Intro Photos Location Reviews

Hertz Car Rental - Stamford - N Streetate Street Introduce

Introduction / Overview

For residents and visitors in the Fairfield County area looking for reliable transportation, the Hertz Car Rental location at 197 N State St in Stamford, CT, serves as a convenient local option for a variety of vehicle needs. Whether you require a short-term rental for a weekend trip out of the city, a reliable vehicle while your personal car is in the shop, or a spacious van or SUV for a move or group outing, this neighborhood location aims to provide solutions for personal and professional travel requirements right here in Stamford.

While the Stamford area has multiple car rental agencies, this specific Hertz branch offers the benefit of a globally recognized brand combined with a local, street-level presence that may be easier to access than airport-based counters. Customers typically look for a straightforward rental process, a clean and well-maintained fleet, and professional service—qualities that many long-time renters and new customers prioritize.

As with any high-volume service center, customer experiences can vary, and it is important to be prepared. For instance, some recent customer feedback indicates that while new staff members are friendly and professional, and members of loyalty programs like 'PC' (President's Circle) are often satisfied with receiving clean, low-mileage vehicles, others have faced issues with vehicle availability, especially when specific car classes are needed or during unexpected high-demand periods. For the smoothest experience, local users are always advised to book their desired vehicle class well in advance, particularly for popular travel times or for specialized vehicles like larger SUVs or vans.

Location and Accessibility

The Hertz Car Rental branch is situated at 197 N State St in Stamford, Connecticut, 06901, USA. This location offers solid accessibility for those residing or working in the greater Stamford area. Being a "neighborhood location" rather than an airport hub, it is typically more straightforward for local Connecticut users to reach by car or local public transport options.

The address places the office near downtown Stamford, providing easy access to major local routes for quickly getting on the road. It is positioned to serve the community for local commutes, business travel, or residential moves without the additional time and complexity often associated with traveling to and from larger regional airports like JFK or Newark (NJ) for a simple car pickup. The central, in-town position makes it a viable choice for residents dropping off their vehicle after maintenance or travelers coming into Stamford via the nearby Stamford Transportation Center (Metro-North/Amtrak), although it is not directly located at the train station.

Current operation hours should be verified directly with the office before making a reservation, as they are subject to change. Typically, neighborhood locations maintain standard business hours during the week, often with limited hours on Saturday and closure on Sunday. An example of typical, but not guaranteed, operating times often seen for neighborhood branches are: Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, with Sunday closed. Always confirm these times when booking.

Services Offered

This Hertz location, as part of the broader corporate network, provides a range of services designed to accommodate various renter needs. These services generally include:

  • Vehicle Reservations: Booking a wide selection of vehicles from the Hertz fleet, which includes everything from economy cars to luxury models.
  • Insurance and Protection Options: Availability of various protection packages, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to secure peace of mind during the rental period.
  • One-Way Rentals: The ability to pick up a car at this Stamford location and drop it off at other participating Hertz locations across the state or beyond, catering to extended road trips or moves.
  • Hertz Gold Plus Rewards Program: Enrollment and benefits for loyalty program members, which can include skipping the counter, priority service, and earning points for free rental days.
  • Optional Equipment Rentals: Availability of add-ons such as GPS navigation systems (like Hertz NeverLost®) and child safety seats (infant, child, or booster seats), which can often be discounted or free for AAA members.
  • After-Hours Drop-Off: A secure process for returning the vehicle outside of official operating hours, usually involving parking the car in a designated area and placing the keys and agreement in a drop box.

Features / Highlights

Choosing this Hertz location in Stamford offers several specific advantages and features for Connecticut users:

  • Diverse Fleet Availability: Access to a large, varied fleet including standard Sedans, SUVs (Small, Medium, and Large), Minivans, and potentially specialty collections like the Prestige (Luxury) or Adrenaline (Performance) collections, subject to local inventory.
  • Loyalty Program Benefits: Hertz Gold Plus Rewards members frequently report an enhanced, expedited rental process, often bypassing the counter entirely and receiving preferential treatment like free upgrades or well-maintained, low-mileage vehicles.
  • Competitive Pricing Options: The branch frequently participates in corporate discounts, seasonal promotions, and deals tied to programs like AAA, often resulting in competitive daily and weekly rates, with reports of finding good deals, especially in off-peak months like March.
  • Focus on Customer Service: While past reviews have highlighted inconsistencies, the positive feedback specifically mentions professional and friendly staff making a concerted effort to improve the customer experience, particularly for established loyalty members.
  • Local Convenience: As a neighborhood location, it offers a more personal and convenient experience compared to the high-pressure environment of major airport rental counters, making it ideal for local residents' needs.

Contact Information

To ensure a smooth rental experience, especially for confirming reservations, vehicle availability, and current operating hours, you can reach out to the Hertz team at the following details:

Address: 197 N State St, Stamford, CT 06901, USA

Phone: (203) 406-0203

What is Worth Choosing

For Connecticut residents, particularly those in Stamford and its surrounding towns, this Hertz location at 197 N State St is a valuable option for several key reasons. Its non-airport location simplifies the pick-up and drop-off process, eliminating airport fees and the hassle of navigating busy travel hubs. The location’s strength lies in its commitment to providing a wide range of rental options—from a fuel-efficient compact car for a quick city trip to a comfortable SUV for a family weekend getaway exploring New England or commuting into New York. The presence of newer, professional employees has been recognized by loyal customers as significantly improving the service quality, ensuring a better experience for those seeking reliability.

Moreover, choosing a major brand like Hertz allows renters to benefit from established programs. Enrolling in the Hertz Gold Plus Rewards program is highly recommended for frequent renters, as it consistently provides advantages like faster service, priority vehicle selection, and discounts. For those who frequently rent due to business needs or simply prefer consistency, this local branch—especially when utilized with a pre-confirmed reservation and membership status—is a solid, trustworthy choice to meet your transportation needs in the Stamford area.

A final tip for users: If you require a very specific or larger vehicle class, call the location ahead of time—even with a reservation—to confirm your vehicle will be ready. This proactive step can mitigate the issues of unexpected low inventory and help ensure your trip starts smoothly and without delay.

Hertz Car Rental - Stamford - N Streetate Street Photos

Hertz Car Rental - Stamford - N Streetate Street Picture 1Hertz Car Rental - Stamford - N Streetate Street Picture 2Hertz Car Rental - Stamford - N Streetate Street Picture 3Hertz Car Rental - Stamford - N Streetate Street Picture 4Hertz Car Rental - Stamford - N Streetate Street Picture 5

Hertz Car Rental - Stamford - N Streetate Street Location

Hertz Car Rental - Stamford - N Streetate Street

197 N State St, Stamford, CT 06901, USA

Hertz Car Rental - Stamford - N Streetate Street Reviews

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