Enterprise Rent-A-Car Introduce
Introduction / Overview: Your Local Car and Van Rental Resource
For residents and visitors navigating the greater New York region, specifically the Hudson Valley and Westchester County areas, the Enterprise Rent-A-Car branch in Cortlandt Manor, NY, serves as a local resource for a broad spectrum of vehicle needs. As part of a globally recognized brand, this specific location aims to provide everything from reliable sedans for daily commutes and insurance replacement to spacious vans for moving or group outings. The agency is an established part of the local business community, positioning itself as a convenient pick-up and drop-off point for those needing flexible, short-term vehicle access.
This location is officially identified as a women-owned business, adding a unique local character to the nationally familiar Enterprise name. They cater to a diverse customer base, including families, business travelers, and local service members, striving to offer a wide selection of vehicles to suit various budgets and requirements. While the core promise of the brand is accessibility and a great selection of rental cars, it is always recommended for local users to check current inventory and service policies directly with the Cortlandt Manor office before finalizing a reservation.
Location and Accessibility: Cortlandt Manor, Westchester County
The Enterprise Rent-A-Car branch is conveniently situated in Cortlandt Manor, a prominent town in Northern Westchester County, New York. This strategic placement on a major thoroughfare makes it highly accessible for drivers across the mid-Hudson Valley, including nearby Peekskill, Yorktown, and other surrounding communities.
The official address is:
- 2077 E Main St, Cortlandt Manor, NY 10567, USA
The location on East Main Street (Route 6) is easily reached by local and regional roadways, making it a practical choice for picking up and returning a vehicle. Recognizing the importance of inclusivity for all customers, the facility is equipped with specific features designed to enhance accessibility:
- Wheelchair Accessible Entrance: Ensures a smooth, easy entry point into the office for all patrons.
- Wheelchair Accessible Parking Lot: Provides designated parking spaces for guaranteed convenience.
For clients who rely on these amenities, this branch offers a physically accessible environment for the start and end of their rental journey. Local users should verify the operating hours directly with the branch, which typically include full availability on weekdays and reduced hours on Saturdays, while usually being closed on Sundays.
Services Offered: Fleet Variety for Every Need
The Enterprise Rent-A-Car in Cortlandt Manor acts as a full-service agency, offering rentals for general use, long-term hires, insurance replacement vehicles, and moving solutions. Their inventory covers most major vehicle categories required by the typical New York driver.
The two main service categories provided at this location are:
- Car Rental Agency Services: Providing a wide selection of passenger vehicles for personal and business travel. These typically include:
- Economy and Compact Cars (ideal for fuel efficiency and city driving)
- Mid-size and Full-size Sedans (comfortable for family trips and longer distances)
- SUVs (Small, Mid-size, and Full-size, for capacity and all-weather capability)
- Luxury and Premium Vehicles (subject to availability)
- Van Rental Agency Services: Catering to group transportation and light-to-medium moving needs, this includes:
- Minivans (for family travel)
- Passenger Vans (including 12- and 15-passenger options for group travel, often available through their regional fleet)
- Cargo Vans (perfect for transporting smaller furniture, boxes, and materials for local moves or DIY projects)
- Insurance Replacement: Working with insurance companies to provide temporary transportation following an accident or vehicle maintenance issue.
Given the dynamic nature of a rental fleet, especially for specialized vehicles like vans or trucks, customers are strongly encouraged to confirm the availability of specific models or sizes at the Cortlandt Manor location well ahead of their desired pick-up date.
Features / Highlights: Supporting Customers and Community
Beyond the standard rental offerings, the Cortlandt Manor branch highlights several key features that benefit specific customer segments and enhance convenience.
- Identifies as Women-Owned: Operating under this designation provides a local highlight and distinguishes the branch within the community.
- Active Military Discounts: The agency extends discounts to active military personnel, acknowledging and supporting service members with more affordable travel options.
- Comprehensive Accessibility: Commitment to inclusivity is shown through physical features designed for ease of access:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
- Flexible Payment Options: The branch facilitates transactions with several convenient payment methods:
- Credit cards
- Debit cards
- NFC mobile payments (such as Apple Pay or Google Pay)
- Wide Vehicle Range: The ability to rent everything from a compact car for daily use to a passenger or cargo van for larger projects is a major benefit for local users in the tri-state area.
Contact Information (Address, Phone)
For making reservations, checking fleet availability, or addressing specific questions about rental policies at the Cortlandt Manor location, users can utilize the following contact information:
- Address: 2077 E Main St, Cortlandt Manor, NY 10567, USA
- Phone: (914) 739-9700
- Mobile Phone: +1 914-739-9700
It is advisable to confirm business hours and specific location policies by calling ahead, particularly before traveling for a scheduled pick-up or if your rental involves specialized vehicles or discounts.
What is Worth Choosing: The Need for Improved Service Reliability
For New York residents, choosing the Enterprise Rent-A-Car in Cortlandt Manor means selecting a location that offers a very broad fleet, including essential car and van rental options, along with notable benefits like military discounts and the backing of a national brand's network. The location’s identification as a women-owned business and its physical accessibility features are distinct community-minded advantages that are appealing to many local customers.
However, potential customers must be aware that the local customer feedback suggests significant inconsistencies in service delivery and vehicle readiness. Reports highlight serious issues regarding lengthy and unacknowledged waiting times, reservations not being honored due to lack of available vehicles, and unacceptable conditions of rental cars, including cleanliness and low fuel upon pick-up.
Therefore, this branch is worth considering for its accessible location, fleet variety, and unique discounts, but only if local users proceed with caution. It is highly recommended to call the Cortlandt Manor office to re-confirm the reservation, the vehicle class, and its immediate availability shortly before the scheduled pick-up time. While the brand promises a comfortable and quality rental, current customer experiences indicate that the Cortlandt Manor location may not consistently prioritize customer care or the quality of its ready-to-rent fleet. Customers prioritizing a smooth, predictable, and immediately available rental experience might need to take extra steps to verify details and vehicle readiness before arrival.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2077 E Main St, Cortlandt Manor, NY 10567, USA
Enterprise Rent-A-Car Reviews
teaminsurancemanagerpickupcleanvanbookefficientjobphone
★ 5★ 4★ 3★ 2★ 1I had a reservation for October 2nd and this was by far the worst rental car experience I’ve ever had. I arrived around 1:00 PM to pick up my car and saw five employees—one helping a customer while the other four sat together chatting. I waited over 20 minutes without anyone acknowledging me or offering help. I finally had to ask for assistance, and even then, no one apologized for the delay.After giving my reservation details, I was told they didn’t have a car available and that I would need to wait another 30 minutes. At that point, I decided to cancel the reservation.The lack of professionalism, courtesy, and basic customer service was unacceptable. If you value your time and expect respect as a customer, I would not recommend renting from this location.
October 03 · Sujin PrabhakarI recently had an extremely disappointing experience at the Enterprise branch in cortland. From the moment I walked in, I felt completely ignored. Other customers were promptly greeted and assisted, while I was left waiting and feeling invisible. After what felt like an eternity, a gentleman finally asked if I needed help.Unfortunately, the poor service didn’t end there. The car I was given was filthy both inside and out. It had an overwhelming smell of urine that made the ride extremely uncomfortable. To make matters worse, the fuel tank was nearly empty, forcing me to go straight to a gas station.Based on this experience, I would not recommend this Enterprise location. It was clear that customer care was not a priority. I hope they take this feedback seriously and work to improve their service and vehicle maintenance in the future.
June 29 · Felix ReyesOne of the worst experiences I have ever had with any business. It was so bad that it made me want to leave a review and I never leave reviews. Waited on hold for one hour just to finally get someone so they can meet me at the dealership to pick me up and provide me the rental because I dropped off my car for repair. No one ever showed up and I waited 50 minutes for them. Confirmed with the people at the dealership and they said they saw no one. If your insurance recommends this place, tell them you rather rent elsewhere. I had to ask my family member to come pick me up from the dealership which is a 30 minute drive for them. After waiting about 20 minutes from the time the driver was supposed to show, I called the company and they said they would call the branch for me just to have me on hold for 15 minutes then disconnect the call. Unbelievable!!!
September 27 · Astrit BoqolliKelly Young and Nico provided exceptional service. These guys should give a course on customer service. They restore my faith in young people having a great work ethic. Only wish I could give them 10 stars!
September 19 · Onyekachi Akoma"The staff was friendly and professional, but I was perplexed by the poor choice of car provided by the associate who assisted me. I typically choose Enterprise for their selection of nice cars, as I personally drive a brand new car and expect a similar experience with my rental. Unfortunately, the car I received had significant issues, including a large dent, rust on the driver's side, no mats, no windshield fluid, and an odor of transmission oil emanating from the fan Despite my disappointment, I reluctantly took the car to avoid being late for my doctor's appointment. However, I couldn't shake the feeling of embarrassment, especially when using valet parking I leave the enterprisetag visible for them to know was a rental and not my car, because I pride myself on maintaining my own car in pristine condition. What perplexes me further is that the same associate the day I made the reservations seemed attentive to other clients and offered them options to choose their car, but I did not extend the same courtesy to me the day I pickup the car. While I understand that I arrived early and there were more vehicles available, I fail to see how this car could be considered an upgrade as she mentioned. I'm not seeking a refund, as my concern is not about avoiding payment but rather about the poor customer experience I endured. As a fellow business owner, I know the importance of customer satisfaction. Also the car was not clean and exesevie wear and tear
March 23 · Mrs. Clifford
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