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Hertz Car Rental - Union City - Shannon Mall Parkway
- 6851 Shannon Pkwy Ste 3, Union City, GA 30291

Car rental agency ★2.0

6851 Shannon Pkwy Ste 3, Union City, GA 30291, USA

2.0
My customer service experience was extremely disappointing. The day I arrived to pick up the vehicle, I waited for over an hour. The representative assisting me was training another employee who had only been there two weeks, while a line of customers stretched out the door. When an issue arose that neither representative knew how to handle, I had to step in and assist—simply to facilitate completing my own check-in quicker.Once I finally received the vehicle, the brakes were in terrible condition, and one of the tires either had a nail, was worn out, or lacked proper air, as indicated by the imbalance warning light. I picked up the car on a Saturday when the location was only open from 9 AM – 12 PM, and didn’t leave until 11:30 AM. I then had to return on Monday, causing me to be late for work, only to waste more time while the manager and three team members stood around offering no real assistance and the vehicle exchange was dirty!To make matters worse, the manager dismissed my concerns and refused to offer even a basic upgrade for the inconvenience. I will never rent from this location ever AGAIN! Go to the airport! This location is probably franchised and is poorly managed! SAVE YOURSELF - Sharia Renee’
Hertz Car Rental - Union City - Shannon Mall Parkway Overview Intro Services Detail Photos Location Reviews

Hertz Car Rental - Union City - Shannon Mall Parkway Introduce

For residents and visitors in Fulton County, Georgia, seeking local car rental solutions, Hertz Car Rental at the Shannon Mall Parkway in Union City provides a convenient option away from the bustle of Hartsfield-Jackson Atlanta International Airport (ATL). As a well-established global brand, this local branch aims to serve the community with essential transportation, whether you need a reliable sedan for daily commuting, a comfortable SUV for a family outing, or a functional cargo van for a business or household project.

The Union City Hertz location specializes as a dedicated **Car rental agency**, providing a wide selection of vehicles from their corporate fleet. Unlike many smaller agencies, Hertz offers the assurance of a large-scale operation, allowing local users access to various vehicle classes and specialized options such as **Cargo Van Rental**. This makes the Shannon Mall Parkway branch a versatile resource for both personal and light commercial needs in the South Metro Atlanta area.

While the convenience of a local neighborhood location is a significant draw, recent customer feedback suggests that the operational efficiency and quality of service at this specific branch can be inconsistent. Renters have reported experiencing unexpectedly long wait times, challenges with vehicle maintenance, and managerial issues that complicate the rental process. These experiences highlight the importance of thorough inspection upon vehicle pickup and allowing ample time for the check-in and check-out procedures. It is advisable to utilize the online reservation process and to clearly document the initial condition of the vehicle to ensure the smoothest possible experience.

For Georgians needing a quick replacement vehicle or transportation for errands within Union City, Fairburn, or Peachtree City, the location remains a viable option due to its strategic position and range of services. The facility offers **Onsite services** for direct assistance during business hours and provides a variety of payment options to maximize customer flexibility.

Location and Accessibility

The Hertz Car Rental branch is situated at **6851 Shannon Pkwy Ste 3, Union City, GA 30291, USA**, making it easily reachable for residents in the southern part of the Atlanta Metro region. This location is particularly convenient for those who prefer to avoid the higher traffic and complexity often associated with airport rental facilities.

The location provides key accessibility features designed to serve all members of the Georgia community. The ease of access is bolstered by:

  • Wheelchair accessible entrance: Ensuring smooth and unobstructed entry into the customer service area for all visitors.
  • Wheelchair accessible parking lot: Dedicated parking spaces are available on-site, providing necessary convenience close to the building entrance.
  • On-site parking: Ample parking is provided for customers who are dropping off their personal vehicle while picking up a rental.
For local renters, one of the primary benefits of an off-airport "HLE" (Hertz Local Edition) branch is the potential for their 'We'll Come and Get You' pick-up service, although this service typically needs to be requested at least 24 hours in advance and is subject to local availability, geographical limits, and operational capacity. Customers should call the branch directly to confirm if a complimentary pick-up service is available for their reservation.

Services Offered

Hertz in Union City provides a solid selection of rental solutions, catering to general passenger transport and light utility needs for local Georgia users. The available services are comprehensive for a neighborhood location.

  • Vehicle Fleet: The local fleet generally includes:
    • Sedans: A variety of sizes, from economical compact models (like the Mazda 3) for efficient city driving to standard and large sedans (like the Chevrolet Malibu or Volkswagen Jetta) for more comfort on longer journeys across the state.
    • SUVs: Midsize and larger SUV options (such as the Nissan Rogue) are available, providing extra passenger seating and luggage capacity, ideal for family travel or hauling gear.
    • Specialty Vehicles: The branch specifically offers **Cargo Van Rental**, an essential option for moving smaller commercial loads, conducting home renovations, or transporting supplies for local businesses.
  • Local Rental Programs: Catering to the needs of community members:
    • One-Way Rentals: Options for picking up a vehicle in Union City and dropping it off at another approved Hertz location (fee may apply).
    • Long-Term Car Rental: Providing reduced rates for extended rental periods.
  • Optional Services: Accessories and protections available to enhance the rental:
    • Navigation Equipment: Such as the NeverLost GPS system, to help navigate Georgia’s highways and backroads.
    • Child Safety Seats: Including infant, child, and booster seats for families traveling with young children.
    • Insurance and Protection Products: Offering Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) to manage financial responsibility for the vehicle during the rental period.
Features / Highlights

For customers choosing the Hertz location on Shannon Mall Parkway, several features provide convenience and potential savings, particularly for specific customer demographics.

  • Multiple Payment Options: Customers have flexibility in how they pay, as the location accepts **Credit cards** and **Debit cards**, making it accessible to a wider range of local renters. Importantly, **NFC mobile payments** are also accepted, streamlining the transaction process.
  • Active Military Discounts: The branch honors active military personnel with special discounts, a beneficial feature for the many service members and their families residing in or traveling through the Georgia area.
  • Hertz Gold Plus Rewards: Members of this loyalty program can benefit from expedited service, vehicle selection options at participating locations (Hertz Gold Choice®), and mobile alerts, all designed to reduce wait times and speed up the rental process.
  • Local Edition (HLE) Convenience: Being a neighborhood location, this branch is geared towards serving local residents needing rentals due to vehicle repairs, business needs, or short-term mobility. It allows for easy access without the crowds and additional fees often associated with major airport terminals.
  • Emergency Roadside Assistance: Hertz provides 24-hour, 7-days-a-week Emergency Roadside Assistance, offering peace of mind to all renters driving their vehicles throughout Georgia.
Contact Information

For reservations, inquiries, or to confirm the availability of specific vehicle types or local pick-up services, customers in the Union City area can contact the branch directly.

  • Address: 6851 Shannon Pkwy Ste 3, Union City, GA 30291, USA
  • Phone: (770) 306-1115
  • Mobile Phone: +1 770-306-1115
What is Worth Choosing at This Union City Location

The primary reason a local Georgia user would choose the Hertz Union City - Shannon Mall Parkway location is its sheer convenience and accessibility for neighborhood renters who need a vehicle outside of the airport environment. For individuals residing in or near Union City, Fairburn, or Palmetto, this location saves the time and cost associated with traveling to the Hartsfield-Jackson ATL complex. The availability of **Cargo Van Rental** is a particularly valuable service that not all neighborhood car rental agencies offer, making it a key asset for local moves or business logistics.

Furthermore, the acceptance of **Debit cards** and **NFC mobile payments**, alongside the offering of **Active military discounts**, makes this branch an inclusive option that caters to a broad local demographic. For military families and individuals without a primary credit card, these features significantly ease the financial and transactional hurdles of renting a vehicle.

However, potential renters are strongly advised to take proactive steps to mitigate the customer service and vehicle condition issues that have been reported by past users. To ensure a smooth experience, it is highly recommended to: book the vehicle at least 24 hours in advance; re-confirm the reservation and vehicle class before arrival; and, most crucially, perform a detailed inspection of the vehicle, including checking the fuel level and tire pressure, and documenting any pre-existing damage or issues with the staff *before* driving away. By taking these precautions, local Georgians can maximize the convenience benefits of this neighborhood rental agency while minimizing potential frustrations. The presence of a "common sense manager" mentioned in one review suggests that escalating immediate issues respectfully to management may lead to a swift resolution.

Hertz Car Rental - Union City - Shannon Mall Parkway Services

  • Car Rental Agency

  • Cargo Van Rental

Hertz Car Rental - Union City - Shannon Mall Parkway Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Parking

  • On-site parking

Hertz Car Rental - Union City - Shannon Mall Parkway Photos

Hertz Car Rental - Union City - Shannon Mall Parkway Picture 1Hertz Car Rental - Union City - Shannon Mall Parkway Picture 2Hertz Car Rental - Union City - Shannon Mall Parkway Picture 3Hertz Car Rental - Union City - Shannon Mall Parkway Picture 4Hertz Car Rental - Union City - Shannon Mall Parkway Picture 5Hertz Car Rental - Union City - Shannon Mall Parkway Picture 6Hertz Car Rental - Union City - Shannon Mall Parkway Picture 7Hertz Car Rental - Union City - Shannon Mall Parkway Picture 8Hertz Car Rental - Union City - Shannon Mall Parkway Picture 9Hertz Car Rental - Union City - Shannon Mall Parkway Picture 10

Hertz Car Rental - Union City - Shannon Mall Parkway Location

Hertz Car Rental - Union City - Shannon Mall Parkway

6851 Shannon Pkwy Ste 3, Union City, GA 30291, USA

Hertz Car Rental - Union City - Shannon Mall Parkway Reviews

An average rating of ★2.9 from 262 user reviews.

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