Hertz Car Rental - Vestal - Vestal Parkway E Introduce
For residents and visitors of the Southern Tier of New York, particularly those in the Vestal and greater Binghamton area, securing reliable and conveniently located transportation is often a necessity. The Hertz Car Rental - Vestal - Vestal Parkway E branch serves as a key local provider, offering a comprehensive car rental agency service, including specialized Cargo Van Rental options for moving or business needs. Situated on a main thoroughfare, this location is a familiar and accessible choice for those needing a vehicle for insurance replacement, business travel, or a weekend getaway across New York State.
As a branch of one of the world's most recognizable car rental brands, this Vestal location provides the expected fleet diversity and professional rental policies associated with Hertz. The agency emphasizes Onsite services, meaning renters can handle all aspects of the rental—from selection to key handover—right at the 2520 Vestal Parkway E address. For those who serve our country, a welcome highlight is the provision of Active military discounts, a significant financial benefit appreciated by the service community in New York.
It is important for local New York users to note that while the corporate brand is strong, the quality of the on-the-ground experience can sometimes vary, as reflected in customer feedback. Reviews from this specific branch show a stark contrast in service levels, ranging from "Absolutely the worst" to "Above and Beyond." The negative experience detailed an instance of alleged rudeness, unprofessionalism, and unwillingness to accommodate a regular customer facing a time crunch due to factors outside of their control. Conversely, a five-star review highlights an employee named Ellen who was "sweet, professional, and incredibly accommodating," even staying past scheduled hours to ensure a long-term rental was set up "smooth, simple, and easy." This disparity underscores the vital need for renters to engage with the local staff to ensure a positive outcome, recognizing that specific personnel like Ellen are an immense "asset" to the branch.
Accessibility is a key focus, with the location providing a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot. For payments, the Vestal branch accepts major Credit cards and Debit cards, providing flexibility. However, New York renters using a debit card should always contact the branch in advance, as corporate policies often place specific restrictions on debit card use, especially in the broader New York Metropolitan Tri-State Area, which sometimes extend to neighborhood locations. Typically, using a debit card for a rental may require additional identification, be restricted to certain vehicle classes, or necessitate an advance reservation and possibly a credit check.
The Hertz Car Rental branch is conveniently situated on a major retail corridor, making it an easy-to-reach location for customers across the Southern Tier of New York.
Physical Address:The office is found at: 2520 Vestal Pkwy E, Vestal, NY 13850, USA.
Accessibility:Vestal Parkway East (Route 434) is a primary commercial route connecting Vestal with Binghamton, making the location highly visible and accessible via personal vehicle. Proximity to major local businesses, universities, and the regional airport (BGM) also adds to its convenience for both residents and inbound travelers. The branch is committed to physical accessibility, featuring:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Hours of Operation:To serve the local New York market, the Vestal Parkway East location generally operates with the following hours, though it is always best to confirm directly with the office before visiting:
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: Closed
Hertz Car Rental in Vestal provides a comprehensive selection of services to meet the varied transport needs of New York customers:
- Diverse Vehicle Fleet: Offering vehicles from compact sedans (like the Ford Focus or Mazda 3) for efficient local driving, to larger SUVs (like the Nissan Rogue or GMC Yukon) and minivans (like the Chrysler Pacifica) for families and groups.
- Cargo Van and Commercial Rentals: A specific service providing Cargo Van Rental options, crucial for moving, small business logistics, or large-item transport within the Southern Tier.
- Onsite Services: Ensuring that all rental processes, including vehicle pickup and return, are handled directly at the Vestal Parkway E location for customer convenience.
- Short and Long-Term Rentals: Accommodating both daily and extended rental periods, with staff having a clear history of handling complex "long-term rental" arrangements.
- Optional Equipment: Providing necessary extras such as GPS navigation systems and child safety seats (infant, child, and booster seats) for a safe and comfortable New York road trip.
- Payment Flexibility: Acceptance of major credit and debit cards for rental deposits and final payment.
The distinct features of the Vestal Parkway E Hertz branch include:
- Active Military Discounts: Providing special pricing for active duty military personnel, a valuable feature for the Upstate New York community.
- Cargo Van Availability: Specialized rental options beyond standard cars, catering to moving and commercial requirements.
- Guaranteed Accessibility: The premises include a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
- Known for Exceptional Personnel: Staff members like "Ellen" are highlighted in reviews for providing "Above and Beyond" professional, sweet, and accommodating service, even staying past scheduled hours to assist customers.
- Globally Recognized Brand: Providing the reliability and Gold Plus Rewards program benefits of a major international rental agency.
For making a reservation, confirming vehicle availability, or inquiring about specific rental policies at this Upstate New York location, please use the following contact details:
- Address: 2520 Vestal Pkwy E, Vestal, NY 13850, USA
- Phone: (607) 729-2406
- Mobile Phone: +1 607-729-2406
For New York residents, choosing the Hertz Car Rental on Vestal Parkway E is warranted by the robust infrastructure and specialized offerings tailored to the region. The inclusion of Cargo Van Rentals is a major advantage for students moving to or from Binghamton University, local businesses, or homeowners undertaking renovation projects. The availability of Active military discounts is a highly appreciated gesture to the local community.
While customer service experiences can be highly polarized, the existence of staff members like Ellen—who exemplifies going "above and beyond" to make the process "smooth, simple, and easy"—proves that exceptional service is achievable and present at this location. Renters who appreciate being taken care of and require special accommodation for long-term or complex rentals will find immense value in connecting with the dedicated, professional employees here. The convenience of its location on a main artery, coupled with excellent accessibility features and payment flexibility (accepting both credit and debit cards), makes it a practical and functional choice for a wide array of rental needs in the Southern Tier of New York. It is advisable to book in advance and confirm all policies, especially for specialized vehicles or debit card use, to ensure a stress-free experience.
Hertz Car Rental - Vestal - Vestal Parkway E Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Vestal - Vestal Parkway E Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Vestal - Vestal Parkway E Photos










Hertz Car Rental - Vestal - Vestal Parkway E Location
Hertz Car Rental - Vestal - Vestal Parkway E
2520 Vestal Pkwy E, Vestal, NY 13850, USA
Hertz Car Rental - Vestal - Vestal Parkway E Reviews
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★ 5★ 4★ 3★ 2★ 1Absolutely the worst! If I could give this branch a zero I would! I had gone in to pick up the keys for my husband’s rental, which I have done before. My husband was calling on the phone at the same time I was there. The incredibly rude woman working there, I didn't get her name, picked up the phone and hung up. So I called my husband back on my cell. He is a president circle member. He has been renting from this branch for over 10 years. The incredibly rude woman kept speaking over my husband, who was on speaker, she wouldn’t listen to anything he said. When I spoke she spoke over me as well. She stated the reservation was for 4pm and he didn’t come for the car. ( I arrived at 4:30). I explained we only have one car and I work for the school system and all buses were an hour late so there wasn’t time to get him prior to the office closing at 5pm, so that’s why I was there; she stated “not my problem”. I offered to drive home and get my husband so he could get the rental, which he needs to go back to the airport to go back to work in FL; however, we would not be back until after 5pm and could she wait? She said no.I would like to add that the other person there, George, was also incredibly rude.At some point, a woman threatened to call regional manager. I told to go ahead call your regional manager. I would love to tell them how I was being treated, how she had spoken over my husband and me, and how she yelling at me. She stated that she would make sure my husband never rented from them again. She then said she wasn’t calling the regional manager but if I didn’t leave she would be calling the police. I’ve never Treated this way by anyone. Absolutely the most unprofessional people I have ever dealt with.
September 04 · Vita Rice⭐️⭐️⭐️⭐️⭐️Above and Beyond – We Had A Great Experience With EllenI can’t say enough good things about my experience with Ellen at Hertz. She truly went above and beyond to assist me and my girlfriend with a long-term rental, making the process feel smooth, simple, and easy.Ellen was sweet, professional, and incredibly accommodating. She stayed past her scheduled hours just to make sure everything was squared away for us—not rushing, not cutting corners, making sure we were taken care of.I highly recommend working with Ellen. She has been incredible and is a huge asset to Hertz. Thanks to her, we’ll absolutely be coming back for future rentals.Thank you, Ellen.
July 31 · Branden AxisIf I could them zero stars I would !I will NEVER use this location again.I was unable to return the car by 5pm. I called the next morning to let them know I would return the following morning . George who was incredibly rude , told me he would be charging me $303 for the extra day !When I told him that was gouging customers his response " I don't care ". This place has zero customer service skills . George is the most unprofessional person I have ever met .I have contacted corporate as well as other agencies to report this business. They do not represent Hertz in a positive way !!!
July 31 · Michelle WinterAwful experience with Hertz -Vestal !!!!!!!!!The Hertz branch at 2520 Vestal Parkway East, Vestal, NY 13760 has unfriendly customer service, particularly their manager. Prices at pickup are often double what is shown in your confirmed online reservation through the Hertz app. They removes your discount code without asking or informing you, and add insurance or other extras you did not select — again without your consent. In the end, you don’t get the rental you booked; you get what they decides to give you.I have been a loyal Hertz customer for many years, traveling frequently as a state employee and renting from them regularly. However, after all this experience, I will no longer be using Hertz. For my May 24–28 trip, I needed a minivan, but Hertz was already booked, so I went with Enterprise for the first time. Looking back, I regret not choosing ENTERPRISE sooner — their customer service was far more friendly and their staff genuinely caring. The contrast could not have been clearer.Do not use Hertz in Vestal — go to ENTERPRISE instead, where you are truly appreciated and cared for.
August 14 · Gülden OlgunUpdate after 2 weeks:The only reason I posted this review here is to get some response from the branch/hertz about the inconvenience caused.Update is , no one has ever reached me over phone or email. Still waiting for a call from hertz , I am still trying to get a customer representative over the call but ended up waiting in hold for 30-40 mins.The branch is just replying with a general message to every review that someone will reach us , truth is no one will reach you and they don’t care what happened to customers and they take customers for granted for sure.Awful experience with hertz!!!!!!!!!Disappointing Experience with Hertz - Vestal BranchRental Agreement #: 173583130I apologize for the delay in posting this review, but I felt compelled to share my experience due to ongoing issues with Hertz's customer service. Throughout this past month, I have struggled to reach a Hertz representative despite spending 30-45 minutes on hold each time.My friend and I had separate reservations, but we encountered significant problems at the Vestal branch. The employee, George, refused to provide a car to my friend because the reservation was made only three days in advance. This situation raises concerns about Hertz's booking system: if there are limited cars available, why are customers allowed to make reservations that can't be honored? Proper inventory management would prevent such issues and ensure reservations are only accepted if vehicles are available.Additionally, George made an inappropriate and offensive joke that he dismissed as a mere joke, but it was clearly offensive and unprofessional.Our experience didn’t end there. The car we received was not clean, and we documented this with photographs taken at pickup with timestamp. Furthermore, the booking indicated the car had a half tank of gas, but it was actually lower, and we have photos to support this as well.Overall, the experience at the Vestal branch was extremely disappointing, compounded by the difficulty in reaching customer service for resolution. I hope Hertz addresses these issues promptly to prevent future occurrences.at least now i am expecting a response and solution for this from owner of this account.
August 27 · Akhil Thanneeru
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