Avis Car Rental Introduce
For residents across Montgomery County, having access to reliable, conveniently located car and van rental services is essential for navigating everything from vehicle repair situations to weekend trips away from the D.C. Metropolitan Area. The Avis Car Rental branch, situated centrally at 619 Sligo Ave in Silver Spring, MD, is a long-standing option for the local community, operating as a dedicated **Car rental agency** and **Van rental agency** focused on neighborhood customer needs.
This Silver Spring location provides the familiarity of a national brand with the accessibility of a local office. They maintain a fleet featuring many up-to-date models, from fuel-efficient compacts to spacious passenger vans, ensuring there’s a vehicle to meet nearly every need of a Maryland driver. The branch is committed to providing service that is both reliable and accommodating, particularly noted for its support of the military community through **active military discounts** and for its efforts to ensure a smooth, efficient check-in and check-out process.
Customer feedback often highlights the effectiveness of the vehicle itself—described as "good and reliable"—and the positive, personalized interactions with specific staff members, such as a gentleman named Solomon, who was praised for his flexibility and excellent service, even beyond closing time. While some reviews point out the need for improvements in facility cleanliness and consistency in counter service, the core product and dedicated customer efforts remain strong reasons for local patronage.
Location and Accessibility
The Avis Car Rental office at 619 Sligo Ave is strategically located in Silver Spring, placing it conveniently close to major routes that serve the core of Montgomery County and easy access to the Beltway (I-495). This neighborhood setting is ideal for customers seeking a rental outside of the bustling airport environment.
- Address: 619 Sligo Ave, Silver Spring, MD 20910, USA.
- Hours of Operation: This local branch offers extensive weekday hours, typically operating Monday through Friday from 8:00 AM to 7:00 PM, and shorter weekend hours on Saturday from 9:00 AM to 2:00 PM, and Sunday from 10:00 AM to 2:00 PM. Customers should always verify hours for holiday closures.
- Accessibility: The location demonstrates a commitment to serving all community members by providing a **wheelchair accessible entrance** and a **wheelchair accessible parking lot**. This ensures that all customers, regardless of mobility needs, can easily access the rental counter and vehicles.
- Pick-up Service: As a "home city" location, Avis often offers a complimentary customer pick-up service, a significant benefit for locals who need to leave their primary vehicle at a repair shop. Customers must call the branch directly at least 24 hours in advance to arrange this service.
- Local Context: Positioned near local landmarks and residential areas, the Sligo Ave branch is perfectly placed to support the everyday transportation requirements of residents in Silver Spring, Takoma Park, and Wheaton.
Services Offered
As a dual **Car rental agency** and **Van rental agency**, the Silver Spring Avis location offers a comprehensive range of vehicles and services designed to meet diverse local and travel needs.
- Extensive Car Fleet: Customers can select from a wide variety of car classes, including:
- Economy and Compact vehicles for budget-conscious rentals and city driving.
- Standard and Full-Size sedans like the Toyota Camry or similar models, ideal for family travel or longer Maryland road trips.
- A selection of SUVs, including Intermediate and Full-Size options, to accommodate additional passengers and luggage for excursions to the Eastern Shore or Western Maryland.
- Premium and Luxury vehicles for those special occasions or business needs.
- Dedicated Van Rental Options: The branch specializes in larger vehicle rentals, crucial for group transportation:
- Minivans (e.g., Chrysler Pacifica) with 7-passenger seating for family trips and local group activities.
- Passenger Vans (often 12- and 15-passenger models) for organizations, sports teams, or event transportation, ensuring groups can travel together.
- Flexible Payment Options: Avis accepts a wide range of payment methods, adding convenience for the local renter:
- Major Credit Cards (Visa, Mastercard, American Express, Discover).
- Debit Cards are generally accepted for rental. However, customers intending to rent using a debit card should be aware that Avis's policy often requires a credit check and may require an authorization hold of the estimated rental charges plus a security deposit ($200 to $300 or $250 if prepaid), which will temporarily reduce the available balance in their bank account.
- Insurance Replacement: This neighborhood branch is a common solution for insurance-related rentals, assisting customers whose personal vehicles are in the shop by working directly with insurance providers.
Features / Highlights
The Avis Car Rental on Sligo Ave distinguishes itself with specific benefits tailored to the Maryland community.
- Active Military Discounts: The branch is proud to honor the U.S. military community. **Active military discounts** are available, which typically involve savings of up to 35% off PAY NOW rates for U.S. military veterans, active-duty military, National Guard & Reservists, and their immediate family members who enroll in Avis's partnership programs.
- Vehicle Quality and Selection: Customers frequently praise the availability of a **"nice selection of cars"** and **"many up to date models,"** which increases the likelihood of finding a preferred, modern, and well-equipped vehicle. The mention of getting a "good hybrid" at a "good price" highlights the diversity of available models.
- Demonstrated Customer Flexibility: One highlight, as noted in a review, is the willingness of staff, like Solomon, to accommodate customer needs by remaining open beyond closing hours for a returning vehicle and showing **flexibility on billing**, charging only for the days used despite an initial three-day reservation. This commitment to going the extra mile provides a significant comfort to travelers in unexpected situations.
- Efficient Check-in/Check-out: Despite some facility critiques, the process itself is often described as **"efficient,"** meaning minimal wait times and a quick handover of the rental agreement and keys, a critical feature for busy Maryland commuters.
Contact Information
For the most accurate and up-to-the-minute information on vehicle availability, rates, or specific policies regarding debit card rentals and military discounts, please contact the Silver Spring office directly.
- Address: 619 Sligo Ave, Silver Spring, MD 20910, USA
- Phone: (301) 587-2516
- Mobile Phone: +1 301-587-2516
What is Worth Choosing
Choosing the Avis Car Rental location on Sligo Ave in Silver Spring is a solid option for many Maryland-based renters, especially when considering the following aspects:
- For the Military Community: The clearly advertised **active military discounts** and associated programs make this an excellent choice for service members and veterans looking to maximize savings on personal travel.
- Need for Specific Vehicles: Whether you require a **Minivan for a family vacation** or a **Passenger Van for a group outing** in the DC metro area, the branch's designation as a Van rental agency, coupled with its up-to-date fleet, ensures access to these specialized, high-demand vehicle classes.
- Value of Customer Advocacy: While every branch can have off days, the positive reviews that specifically name staff members for providing **outstanding, flexible service** (such as accommodating early returns and remaining open late) suggest a local team that is empowered and motivated to prioritize the customer experience when it matters most.
- Accessibility and Convenience: The combination of a central Silver Spring location, the availability of a customer pick-up service, and the full physical accessibility of the entrance and parking lot provides a high level of **convenience for all local residents** who need a seamless rental experience without traveling to an airport.
It is recommended that new customers, particularly those concerned with vehicle cleanliness or utilizing a debit card, clearly communicate their requirements and confirm all policies directly with the branch prior to arrival to ensure the most comfortable and trouble-free rental experience.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
619 Sligo Ave, Silver Spring, MD 20910, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Three stars because my car was good and reliable and because the check-in and check-out was efficient. Taking off two stars because this place makes you feel like you're in the third world. Store is small and dirty. One of the two guys at the counter doesn't speak English. The guy who does is not very concerned with your questions or feedback. The car they gave me was dirty, huge sweat stains on the seats. No alternative. Guy just kept telling me to take photos. At check out, the other guy who doesn't speak English, just printed my receipt and handed it to me. Plenty of room for improvement.
September 29 · ShaleemHad a positive experience. Solomon---I think that was his name, nice gentleman---got me a good hybrid for a good price. My rental was supposed to be for 3 days but I ended coming back to Silver Spring earlier than I expected and Solomon only charged for the days I used it, bringing down the original cost. (I also got there exactly at closing time so he really could have just said they were closed, but he didn't! I had driven all the way from Central Jersey and I was praying they wouldn't close before I got there. Thank G-d they didn't 😁!Nice selection of cars to choose from with many up to date models. Check them out if you're in the area and need a car!
September 09 · Moishey NeyThe Sligo location was a nightmare! Reserved and prepaid for a full size car and was told they only had a compact car and mini van. We were willing to take the mini van but was told it was now reserved to someone ahead of us that reserved the night before! When a customer prepays and reserves three weeks prior, limited inventory should go to them first. Then we asked if another full size car is available at another location. The staff person came back and said there were no rentals at other locations. We called Avis customer service and was able to get full size car Avis White Oak Shopping Center. They had a lot of inventory! Sligo most likely did check at all! Horrible customer service!
July 10 · JJ ConneallyThis location I will never visit again, I made an reservation and Avis approved it I received my confirmation number and email. I made the manager aware that I would be leaving the hospital and will be coming straight there to pick up my rental. When I arrived to this location the manager wasn't there ... I was picking my rental up about 4/5 hours early and he said that it was fine he'll be there when I get there. Well 🤔 he wasn't there so this young female waited on me, after she pulled up my reservation she said ok everything looks fine just insert your payment card , so I used my debit card my only source of income and my payment was only $167 and my account balance was $958 ... But this female tells me that she ran a soft check 🤔 then tell me to call Equifax ... She gave me the phone number so I called and he collected all my information and verified that I am who my driver's license say I am and he asked to speak to her but she took forever to come to the phone and I could see that she wasn't THAT busy , I'm like ma'am please I have to get another doctor appointment as I showed her THE TUBE COMING FROM MY KIDNEY HANGING OUT OF MY BACK ... I repeatly reminded her that the man from the Equifax is still on hold waiting to speak to her. when she finally decided to come to the phone he explained to her that to rent to me is a goal everything checked out perfectly. And don't you know she still didn't ok my reservation/rental ... I had to catch a rental to another car renting agency which is still a better job by the way, but I was still late picking up my medicine so I end up having to go back to the hospital because of this female 💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔 I will never visit this rude atmosphere again and definitely WILL NOT REFER anyone to location.
August 23 · Anthony Jones srWhen I picked up my rental car, the rental agreement said that the Jeep should have a full tank of gas. It only had a quarter tank. I waited an hour in line to receive this vehicle and took full insurance. Upon returning it, I was told by the person who I returned the rental to that he doesn’t care. Instead, he was angry that he found pet hair in the backseat. So, instead of refunding me money, this location wishes to charge me $450.00 extra. We recommend choosing a different Avis location.
May 16 · eren a
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