RMT Regional Medical Transportation, INC.

- 4055 Richmond St, Philadelphia, PA 19137

For many residents across the Pennsylvania region, securing reliable, safe, and appropriate transportation for individuals with special mobility requirements is not a luxury, but a necessity. RMT Regional Medical Transportation, INC., based in Philadelphia, is an established provider operating within the vital non-emergency medical transportation (NEMT) sector. While this is not a conventional "car rental" agency in the sense of offering vehicles for self-drive leisure or business travel, it is a crucial transportation service specializing in vehicles and logistics tailored for the handicapped community. Their core business is centered on providing accessibility, primarily facilitating travel to and from critical medical appointments, treatment centers, and other essential destinations for those who require specialized assistance.

The importance of a service like RMT cannot be overstated for Pennsylvania's healthcare landscape. Many residents rely on such providers to adhere to their medical treatment plans, ensuring they can access doctors, dentists, drug and alcohol treatment providers, and other facilities covered by programs like the Medical Assistance Transportation Program (MATP) where applicable. Unlike a standard taxi or ride-share, handicapped transportation services are designed to accommodate wheelchairs, walkers, and other mobility aids, often providing crucial curb-to-curb or, when medically verified, door-to-door assistance. This specialization ensures that mobility barriers do not prevent access to necessary care across Philadelphia and the surrounding Pennsylvania communities.

However, potential users in Pennsylvania must approach the selection of any NEMT provider with diligence. The experiences of actual customers are varied and must be taken into careful consideration. For instance, customer feedback has highlighted significant concerns regarding the quality of service, particularly in the areas of customer support, fleet maintenance, and overall management. Reviews have explicitly cited "broken vans," "failure to all safety guidelines for our kids," and difficulty in reaching management or supervisors with "a better level of comprehension." These serious claims suggest that while RMT Regional Medical Transportation aims to fulfill a critical function, prospective clients should prioritize thorough vetting to ensure that any chosen service meets their personal and safety standards, especially for the transportation of vulnerable individuals. Choosing a provider in this field is an important decision, and quality of service, vehicle safety, and communication are paramount factors that should guide the selection process.

Location and Accessibility

RMT Regional Medical Transportation, INC. is physically situated within the city of Philadelphia, positioning it centrally to serve a large population within the metropolitan area and connecting to the wider Pennsylvania region. Its operational base ensures responsiveness to the needs of the state's largest city.

The physical address for the agency is:

• Address: 4055 Richmond St, Philadelphia, PA 19137, USA

This location is in the northeastern part of the city, near major roads which should facilitate access for their specialized fleet in reaching clients across different Philadelphia neighborhoods and connecting to routes leading out to surrounding counties in Pennsylvania. Due to the nature of their business as a handicapped transportation service, clients generally utilize the service for transport *from* their location *to* a destination, rather than visiting the main office location. Therefore, the accessibility of the fleet itself—the safety, maintenance, and reliability of the vans—is the most critical factor for accessibility for the Pennsylvania users they serve.

Services Offered

RMT Regional Medical Transportation, INC. operates as a specialized vehicle service focused on non-emergency transportation for individuals with physical disabilities and medical needs. The services generally offered by agencies in this sector, and therefore likely provided by RMT, include:

• Handicapped Transportation Service: Providing dedicated vehicles equipped with features such as wheelchair lifts, ramps, and securement systems to safely transport passengers using mobility aids.
• Non-Emergency Medical Transportation (NEMT): Facilitating scheduled rides for patients to attend essential medical, dental, therapy, and treatment appointments covered by medical assistance programs or private pay arrangements.
• School and Program Transportation: Offering transport for children or individuals with special needs to educational programs, day treatment centers, or adult day services.
• Curb-to-Curb and Door-to-Door Service: Depending on the individual's needs and the terms of service, providing assistance from the residence to the curb or, with medical verification, from inside the door to the destination door.

Features / Highlights

The primary distinguishing feature of RMT Regional Medical Transportation, INC. is its specialization in a critical, highly-regulated sector.

• Specialized Service: Operating explicitly as a Handicapped Transportation Service, indicating the availability of appropriate vehicles and protocols for passengers with mobility challenges.
• Local Focus: Located in Philadelphia, providing a Pennsylvania-based resource for individuals who require specialized transport within the large metropolitan area.

It is important to note that the features and highlights of any transportation provider are heavily contrasted by public reports on performance. In the case of RMT, customers have raised serious concerns that directly challenge the operational integrity and customer experience:

• Reported Safety Concerns: Customer feedback mentions "Vans are broken" and "failure to all safety guidelines for our kids," which are paramount concerns in the transportation of vulnerable populations.
• Reported Customer Service and Management Issues: Reviews cite "horrible" customer service and an inability to connect with managers or supervisors for clarification or resolution of issues, indicating potential communication and accountability failures.

Contact Information

Pennsylvania residents interested in inquiring about specialized transportation services can contact RMT Regional Medical Transportation, INC. using the following information:

• Address: 4055 Richmond St, Philadelphia, PA 19137, USA
• Phone: (267) 686-6525
• Mobile Phone: +1 267-686-6525

What is Worth Choosing?

Choosing a handicapped transportation service in Pennsylvania is a decision that requires a focus on safety, reliability, and compassion. For residents whose well-being and access to essential medical care depend on this service, the factors worth choosing are paramount, but in the case of RMT Regional Medical Transportation, INC., these factors must be weighed against publicly available customer feedback.

What makes any company in this field 'worth choosing' is the assurance of a professional and safe journey. This service specializes in providing necessary transport for those who cannot use standard means due to physical limitations, directly supporting health and quality of life for clients across Pennsylvania. The existence of a dedicated local provider in Philadelphia is a valuable resource within the NEMT network.

However, prospective users in the Pennsylvania community must prioritize investigation into the company's operational status and current customer satisfaction. The negative customer reviews citing broken vehicles, safety guideline failures, and a lack of effective management oversight—including inability to speak with a supervisor—raise fundamental questions about the reliability and quality of the service being provided. For a service that is literally a life-line to medical care for vulnerable individuals, these reported issues are critical and non-negotiable considerations.

Therefore, while the need for a Handicapped Transportation Service like RMT is absolutely necessary for the Pennsylvania region, what is truly worth choosing is a service that can demonstrably and consistently guarantee vehicle safety, regulatory compliance, and excellent, responsive customer communication. Individuals or organizations considering RMT should treat the provided contact information as the first step in a thorough vetting process. It is highly recommended to ask direct questions about fleet maintenance records, driver training programs, and the specific protocols for addressing and resolving customer complaints to ensure they are choosing a service that aligns with the highest standards of safety and care for the Pennsylvania community. The most important choice is always the one that guarantees peace of mind.

RMT Regional Medical Transportation, INC.

4055 Richmond St, Philadelphia, PA 19137, USA