Avis Car Rental Introduce
For Massachusetts residents seeking reliable, convenient, and high-quality vehicle rentals outside of the busy airport terminals, the Avis Car Rental location at 183 Cambridge Street in Allston, MA, serves as a crucial neighborhood hub. Positioned in the dynamic and highly accessible Allston area of Boston, this branch offers an extensive fleet that caters to a wide variety of local transportation needs—from a compact car for navigating the city’s dense streets to a spacious van for a weekend group trip across New England.
The key value proposition of this specific Avis location is its blend of a trusted national brand's resources with a dedicated, local customer-focused approach. Recent customer feedback highlights a significant and positive shift in service quality and efficiency, specifically mentioning a new management team that is committed to providing a reliable and stress-free rental experience. This focus on staff efficiency and vehicle maintenance—ensuring cars are in excellent condition—is exactly what local users in the Greater Boston area prioritize when needing a quick, reliable rental solution.
Operating as both a Car Rental Agency and a Van Rental Agency, the Allston Avis location ensures flexibility for all customers. Whether you are an out-of-state colleague visiting for work, a family in need of a temporary replacement vehicle, or a local organization requiring a large passenger van, the diverse fleet is designed to meet the demands of urban living and regional travel. Furthermore, the commitment to accessibility, evidenced by its wheelchair-accessible features, and special discounts for active military personnel, demonstrates a strong dedication to serving the entire Massachusetts community. Choosing a 'neighborhood' rental location like this one often translates to less waiting time, more personalized service, and a much simpler process than dealing with airport congestion.
The Avis Car Rental location is ideally situated at 183 Cambridge St, Allston, MA 02134, USA. This address places it squarely in the bustling, student-friendly, and increasingly professional neighborhood of Allston, offering exceptional convenience for residents of Allston, Brighton, Cambridge, and Brookline.
Accessibility is a major highlight, especially in a dense city environment:
- Urban Artery: Cambridge Street is a major road, providing a direct link to the Boston University area, Harvard Square in Cambridge, and Storrow Drive for quick access into downtown Boston or out to Route 90 (the Massachusetts Turnpike).
- Public Transit: The location is served by several MBTA bus routes that run along or near Cambridge Street, offering easy connections for customers arriving via public transport who may not have a personal vehicle. It is also well-positioned to serve users coming from the nearby Green Line 'B' branch stops on Commonwealth Avenue or those who use the Harvard shuttles that connect the Allston and Cambridge campuses.
- Commitment to Access: In a city not always known for easy access, this branch features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, making it a welcoming and practical choice for all members of the community.
- Proximity to Key Destinations: For customers flying in or out, the location is approximately 5.9 miles from Boston Logan International Airport (BOS), making it a convenient off-airport pick-up or drop-off point, avoiding the higher fees and lines often associated with airport counters.
As a premium provider, the Avis Allston branch offers comprehensive rental solutions backed by a wide-ranging, well-maintained fleet:
- Car Rental Agency: A full spectrum of vehicle classes, including economical compact cars for city driving, intermediate and full-size sedans for comfort, a variety of SUVs (Standard, Intermediate, Premium) for New England road trips, and specialty options such as convertibles and luxury sedans.
- Van Rental Agency: Dedicated rental options for larger groups, including Minivans (7-8 passenger capacity) for family travel and larger Passenger Vans (e.g., 12 or 15-passenger models) ideal for university groups, corporate teams, or social organizations traveling throughout Massachusetts and the Northeast.
- Flexible Payments: Accepting major payment methods including Credit cards, Debit cards, and the modern convenience of NFC mobile payments, streamlining the transaction process for local users.
- Pick-up Service: While policies vary, Avis often offers a free pick-up service to their non-airport locations, which is a significant amenity for customers who need transportation to the rental office (customers should call the location directly to confirm availability and service area).
- One-Way Rentals: Facilitating one-way trips, allowing customers to pick up a vehicle in Allston and drop it off at another Avis location, perfect for students moving or for multi-city business itineraries.
The specific features of the Avis Allston location enhance the rental experience for the Massachusetts market:
- Renewed Customer Service Focus: Recent, highly positive customer reviews highlight a new leadership and a staff—like Tara and Gerard—who are exceptionally efficient, kind, and focused on customer care. This commitment is a critical advantage for local renters seeking a hassle-free experience.
- Inclusive Accessibility: Offering a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures that the business can serve all members of the community easily and respectfully, going beyond standard requirements.
- Active Military Discounts: Providing special incentives for active military personnel is a strong, community-focused feature that shows support for those who serve, making it a preferred option for members of the armed forces in the region.
- Diverse Fleet for Local Needs: The designation as both a Car and Van rental agency ensures that they can handle common local demands, from an individual daily rental to large-group transport for events like college move-in/out or weekend outings.
- Streamlined Payment Options: The acceptance of NFC mobile payments (like Apple Pay or Google Pay) provides a quick, contactless, and modern transaction process that speeds up the time spent at the counter.
- Reputable Brand Reliability: While maintaining a neighborhood feel, customers benefit from the backing and fleet quality standards of a major, globally recognized car rental company.
Avis Car Rental
Address: 183 Cambridge St, Allston, MA 02134, USA
Phone: (617) 783-1938
Mobile Phone: +1 617-783-1938
It is advisable to contact the branch directly during business hours to confirm vehicle availability, current rates, and details regarding the free pick-up service or any local rental restrictions.
For Massachusetts residents, especially those in the Boston area, choosing the Avis Car Rental location in Allston is a decision for quality, convenience, and a high level of personalized customer service. The recent improvements in leadership and staff performance, as praised by repeat customers who now prefer this location over the busier airport counters, confirm that you can expect a quick and stress-free interaction.
The dual offering of comprehensive car and van rentals means that whether you need a fuel-efficient sedan for a commute to Worcester or a 15-passenger van for a weekend ski trip to the Berkshires, they have the logistical capacity to support your plans. The geographic placement in Allston is perfect for avoiding central city traffic while remaining accessible by public transit, a key factor for urban renters.
Moreover, the business goes the extra mile with practical considerations—the Active military discounts show community respect, and the Wheelchair accessible entrance ensures inclusivity for all customers. By combining a diverse fleet, modern payment technology, an incredibly convenient neighborhood location, and a demonstrated commitment to excellent, friendly service, this Avis branch at 183 Cambridge Street presents itself as the superior, reliable choice for all your vehicle rental needs in the heart of Massachusetts.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
183 Cambridge St, Allston, MA 02134, USA
Avis Car Rental Reviews
pricecleaningfeeownerdrivereviewquestionpick upfraudulentparking
★ 5★ 4★ 3★ 2★ 1Amazing service! Tara and Gerard are so efficient, kind, and they always take care of me! I used to rent from the airport but my last 4 rentals have been with them. I really enjoy going here.
March 28 · Benjamin SanchezI recently rented 2 cars from here and had a fantastic experience. I was concerned by the low ratings and they let me know that they recently got new ownership and unfortunately have to deal with the legacy of previous leadership issues. So I felt compelled to write a review. The staff was friendly, the process was quick, and the car was in excellent condition. Returning the car was just as easy. Highly recommend Avis for reliable and stress-free car rentals! I need rentals frequently for work- for our out-of-state colleagues visiting - and I have no doubt I will use this location again.
December 17 · Jane MI recently rented a car for the weekend with a return time of 2pm on Sunday. Their website says the office closes at 2pm and they allowed me to book the car for a return time of 2pm. However when I arrived at the location to return the car, the office was closed with Post-It note on the window with updated closing hour of 1pm (see photo) and a sign that says “No after-hours dropoffs accepted”. I had a train going out of town to catch and did not have time to take the car to another Avis location, so I had to leave the car in their lot and drop the keys in a mailbox I found on the side of the building. The central Avis support team told me that if I left the car in the parking lot, I would be responsible for any damages caused overnight and that I had to call this location in the morning to check if they got the keys. The next day I called them after their opening hours and was automatically rerouted to the central Avis support line, and they told me the only way to reach this office was to go there physically. At that point I was already no longer in Boston so I had to file a case with central Avis customer support including photo evidence of the changed hours, screenshot of my credit card charge from filling up gas at the gas station, and of the keys I dropped in the mailbox. Avoid this location at all costs. Very unprofessional.
October 29 · Ann YihI had an issue with my car from a different Avis location. Avis Customer Service opened a case for me and instructed me to provide the case number at the Allston location, where I planned to drop off my car, for a refund. The lady at the desk at Allston Avis cut me off rudely before I even finished my 1st sentence, telling me there was nothing she could do. I respectfully asked her to let me finish explaining. Throughout the conversation, her poor attitude and mean demeanor, including words she used and the way she delivered them (e.g. "whether you like it not, you'll be charged", "it's just across the street", "I don't think you understand the concept of a hybrid"), showed absolutely no empathy and a presumption that things were easy on my end. I ended up driving the car back to the original pick-up location at Bennett Street. The gentleman there was super empathetic and kind, allowing me to explain and patiently detailing what could and couldn't be done. The difference in service between the two representatives was day-and-night. I'm not complaining about what frontline staff can or cannot offer to the customer; I'm simply frustrated with the attitude and basic manners expected from someone directly interacting with customers. She may have just had a bad day, but this feels like the wrong personality to place at the frontline with customers.
March 03 · Lulu HuangFrom the start, I was dissatisfied with the car we were given. So, we went to the Budget Car Rental Centre, hoping to exchange it for something better. But what we encountered was downright shocking. Upon arrival, we were treated with utter disrespect. I was told—rudely—to "shut up" and not speak to my fellow passengers. But the situation only got worse when we reached the counter. The African-American man behind the desk had no sense of decency or professionalism.Because I have a speech impediment, I asked my co-passenger to speak on my behalf and explain our situation. Instead of handling it with care, the employee had the audacity to yell at us! When we called him out on this completely unacceptable behavior, he rudely demanded that we leave the car at the store and just go. I have never experienced such blatant disrespect and rudeness from any other company.To make matters worse, the total charge ended up being $120 more than the original estimate when we extended the rental by just one day. The whole experience was nothing short of a nightmare, and I am beyond furious. This is not how customers should ever be treated!
September 12 · Tarun Rathi
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