Hertz Car Rental - Hanover - Washington Street

- 644 Washington St, Hanover, MA 02339

For residents of Hanover and the surrounding South Shore communities in Massachusetts, the Hertz Car Rental location on Washington Street offers a convenient, local option for vehicle hire. This branch, often operating as a Hertz Local Edition (HLE), is specifically positioned to serve the community for temporary transportation needs, whether that involves a car for a weekend trip, a replacement during vehicle repair, or a cost-effective ride for local errands. This location, like many neighborhood rental agencies, typically maintains a fleet of reliable standard vehicles, with the Ford Focus frequently cited as a popular and accessible rental choice for customers.

The service at this location appears to be a mixed experience, based on available customer feedback. While one reviewer highlights the presence of "very helpful and responsive employees" with a "friendly attitude," indicating a positive front-line interaction, another gives a strong warning about significant operational and administrative issues. The negative review describes problems with staff absence during both pick-up and drop-off, a complete lack of a live person to contact for a complex billing error, and a lack of on-site staff when returning the vehicle. Therefore, customers interested in renting from this Hanover location should understand that while friendly service is possible, be prepared for potential inconsistencies in staffing and a challenging experience in resolving complex, post-rental administrative issues like billing disputes.

The Hertz Car Rental branch is strategically located at 644 Washington St, Hanover, MA 02339, USA. Washington Street, also known as Route 53, is a primary north-south artery connecting many South Shore towns, making the office readily accessible from Norwell, Rockland, Pembroke, and Marshfield. Its non-airport setting makes it particularly appealing for residents who prefer to avoid the traffic and higher transaction costs often associated with Logan International Airport rentals.

The operating hours are generally conducive to a regular schedule, though they vary on weekends. The branch is typically open Monday through Friday from 8:00 AM to 5:00 PM. On Saturday, hours are typically limited, often from 9:00 AM to 1:00 PM, and the location is generally closed on Sunday. Customers must be mindful of these limited weekend hours, especially for planned returns, as staff absence during advertised hours has been noted in customer feedback. For vehicle returns outside of these times, an After Hours Service is typically available, involving a key drop box. However, the customer is responsible for the vehicle's condition until the next business day's check-in, making on-time returns during open hours the most secure choice.

As a full-service car rental agency, this Hertz location provides a spectrum of vehicles and accompanying services for a variety of purposes across Massachusetts. The core services focus on meeting the general transportation needs of the local populace.

• Passenger Vehicle Rental: The standard fleet includes popular and fuel-efficient small sedans (like the Ford Focus, noted as a popular type), compact vehicles (such as a Peugeot 2008), mid-size cars (like the Chevrolet Malibu), and SUVs (such as the Nissan Rogue).
• Specialty Vehicle Options: The branch has access to a broader Hertz fleet that can include a variety of car classes, ranging from Manager's Specials (which offer a good value deal) to potentially electric vehicles (EVs) and Box Trucks & Cargo Vans, depending on current local inventory and national fleet distribution.
• Customer Membership Benefits: Hertz Gold Plus Rewards members can often receive perks such as expedited pick-up service, complimentary upgrades, and discounted rates, which can streamline the rental process if staff are present.
• Optional Insurance and Protection: Customers are offered various protection products at the counter, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to manage potential financial risks associated with the rental vehicle.
• Additional Rental Equipment: Standard extras are available for rent, including GPS navigation systems and child safety seats (infant, child, or booster seats) for an added daily fee.
• Payment Methods: Major Credit Cards are universally accepted. Debit cards are also accepted for payment, but renters should be aware of stringent local policies and required credit checks for their use, which is standard across the industry.

The Hanover Washington Street branch offers several notable features for Massachusetts renters:

• Convenient South Shore Location: It provides a valuable alternative for those who need a rental but do not want to travel to the larger rental centers in Boston or at Logan Airport.
• Focus on Economy and Value: The prominence of the Ford Focus and Manager's Specials in the rental data suggests this location is a good spot for customers seeking affordable daily rates and fuel efficiency.
• Gold Member Program Support: The location facilitates the Gold Plus Rewards program, allowing frequent renters to benefit from loyalty program privileges, such as quicker vehicle pick-up when the office is staffed.
• Positive Employee Feedback: At its best, the location features helpful and friendly employees, as noted in a customer review, which can make the pick-up process quick and pleasant.
• Quick On-site Pick-up: When the employee is present and the car is ready, the pick-up process itself is capable of being "very quick," offering the efficiency local customers desire.
• Vehicle Swap Option: The willingness of the employees to promptly offer to change a car (such as when a customer showed concern about a specific model like a KIA) demonstrates a commitment to customer satisfaction regarding the vehicle selection.

Given the reports of inconsistent staffing and challenges in contacting a live person for administrative issues, local customers are strongly advised to use the contact information below to communicate with the branch, particularly to confirm vehicle availability prior to pick-up and to verify any complex billing or policy details.

• Address: 644 Washington St, Hanover, MA 02339, USA
• Phone: (781) 829-6561

The Hertz Car Rental on Washington Street in Hanover is worth choosing for its local South Shore convenience and its friendly, customer-focused front-line staff when they are available. It is an excellent option for a straight-forward, short-term rental of an economy vehicle or small sedan for local travel in the Plymouth County area. If you live or work nearby, the easy access and generally quick pick-up process can save significant time compared to traveling to an airport hub.

However, the key to a successful experience here is diligence and a clear-eyed expectation of potential service gaps. Given the reviews citing a lack of personnel during both expected pick-up and drop-off times, and serious billing errors that were difficult to resolve with a live person, this location is best suited for renters with established, simple reservations, preferably those who do not require significant administrative support. Always call ahead on the day of your rental to confirm staff presence and vehicle availability. Additionally, closely review your initial rental bill (which may be sent digitally within hours of pick-up) to catch any potential errors, such as the described six-fold overcharge, and be prepared to address complex issues through corporate customer service channels, as the local staff may not be available to help.

Hertz Car Rental - Hanover - Washington Street

644 Washington St, Hanover, MA 02339, USA