Avis Car Rental Introduce
Choosing the right car rental service in Massachusetts is essential whether you're planning a weekend getaway to the Berkshires, commuting for business in Boston, or simply need temporary transportation while your primary vehicle is in the shop. For those in Central Massachusetts, particularly the Worcester area, the local Avis Car Rental location at 241 Grove Street stands out as a reliable option for a wide range of rental needs. This location operates as both a dedicated Car Rental Agency and a Van Rental Agency, providing flexibility for individual drivers, families, and larger groups alike.
Avis is a globally recognized brand known for its extensive fleet and commitment to customer service, bringing a professional standard to the local Bay State community. This branch offers the convenience of neighborhood service combined with the resources of a major national provider. From one-way rentals perfect for moving or cross-country trips, to the availability of hybrid vehicles for the fuel-conscious Massachusetts driver, this location aims to meet the diverse demands of the local populace.
It is important for customers to be aware that while the local branch at 241 Grove Street provides a dedicated phone number, some customer experiences indicate that calls may be routed to a centralized, non-local call center for general reservations and inquiries. For highly specific local requests, such as securing certain specialty vehicles like a 15-seat van, direct coordination with the local office staff is typically recommended. We advise making reservations online or through the standard channels and confirming specific, unique requirements, such as specialty vehicles, as early as possible.
Location and Accessibility
The Avis Car Rental branch is strategically located at 241 Grove St, Worcester, MA 01605. This address places the rental office conveniently near major roadways, offering easy access for residents and visitors throughout Worcester County and the greater Central Massachusetts region. The location is situated at the corner of Grove Street and Sagamore Road, with the rental counter and cars all available on-site, simplifying the pickup and drop-off process.
For local customers requiring a ride to the rental office, the search results suggest that a free pick-up service may be available. Customers should call the location directly using the local phone number provided at the time of reservation to confirm availability and terms for this service. This service can be a significant convenience for those whose car is being repaired or who are arriving via local public transit.
Accessibility is a key consideration for all local businesses, and this Avis location provides dedicated services to accommodate all patrons. The facility explicitly features:
- Wheelchair accessible parking lot.
- Dedicated services for drivers and passengers with disabilities (available upon request with advanced notice, as per general corporate policy).
Operating hours typically run from Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 8:00 AM to 3:00 PM. We recommend confirming specific hours of operation and holiday schedules directly with the branch when planning your rental. Returns are generally handled at the same on-site location as the pick-up.
Services Offered
As a full-service car and van rental agency, the Avis location in Worcester offers a comprehensive range of rental services to cover most transportation needs across Massachusetts and beyond. The fleet typically includes various classes of vehicles, from small economy cars ideal for city driving in Worcester or Boston, to larger SUVs and vans suitable for family trips or group travel.
- Short-Term Car Rental: Daily and weekly rentals across a spectrum of vehicle classes, including compact, sedan, SUV, and luxury options.
- Van Rental Agency Services: Offering passenger vans (such as 12- and 15-passenger models) and minivans (7-8 passenger models), which are essential for group outings, team travel, or large family gatherings in the Bay State.
- Long-Term Car Rental: Rentals extending up to 11 months, ideal for temporary assignments, extended visits to Massachusetts, or while waiting for a new vehicle purchase.
- One-Way Rentals: Allowing customers to pick up a car in Worcester, MA, and drop it off at a different Avis location across the state or the USA, which is convenient for cross-state travel, moving, or non-circular road trips.
- Hybrid Vehicle Options: Availability of fuel-efficient models, such as a Toyota Prius Hybrid or similar, which helps drivers save on gas costs—a welcome feature on longer Massachusetts road trips.
- Avis Preferred Service: A loyalty program designed to speed up the rental process, allowing members to skip the line at pickup and expedite returns.
- Optional Rental Enhancements: Availability of add-ons like GPS navigation, gas service options, SiriusXM® satellite radio, and Extended Roadside Assistance.
Features / Highlights
Several key features of the 241 Grove Street location and the corporate offerings enhance the customer experience for Massachusetts residents:
- Active Military Discounts: The branch offers discounts specifically for active military personnel, acknowledging the service of those in the armed forces.
- Convenient Payment Options: The location accepts major Credit Cards and Debit Cards for payment, offering financial flexibility for renters. Note that a credit check and a second form of ID may be required when using a debit card, and certain holds may apply, which is standard procedure.
- Fuel-Saving Options: The ability to reserve a hybrid vehicle is a major highlight, especially for budget-conscious drivers or those looking to reduce their carbon footprint while navigating New England. One customer review highlighted the pleasant surprise of a hybrid rental and the resulting savings on gas during a long-distance trip.
- Free Local Pick-Up Service: Available for local renters, which is particularly helpful if you do not have a ride to the rental office. Customers must contact the location directly to utilize this service.
- Robust National Support: While local, the branch is backed by Avis's 24/7 Roadside Assistance and a comprehensive customer service structure, providing peace of mind during any rental period.
Contact Information
For general inquiries, reservations, and to confirm local vehicle availability, use the following contact details:
- Address: 241 Grove St, Worcester, MA 01605, United States
- Local Phone: (508) 752-9501
- Alternative Contact (Mobile): +1 508-752-9501
For major customer support, such as general reservations, billing, or global issues, the corporate toll-free number for the United States is 1-800-352-7900.
What is Worth Choosing Avis Car Rental on Grove Street
For those living in or traveling through Central Massachusetts, the Avis Car Rental location on Grove Street in Worcester offers a compelling blend of local convenience and international quality. The primary reasons to choose this branch stem from its vehicle diversity and commitment to customer needs. The explicit availability of both standard passenger vehicles and larger van rentals makes it a versatile choice, catering to everything from weekend errands to large group transportation needs.
A key differentiator is the positive customer feedback regarding the one-way rental experience, noting quick and easy pickup even for long-distance trips. Furthermore, the provision of modern, fuel-efficient hybrid vehicles offers tangible savings on gas, which is a valuable asset on Massachusetts' extensive road network. For those who serve or have served, the Active Military Discounts represent a thoughtful commitment to the community.
While one piece of customer feedback mentioned challenges with connecting directly to the local office via phone, the provided local number (508-752-9501) remains the correct point of contact. For best results on complex requests like specialty van rentals, it is recommended to make the initial reservation through the established online or central system, and then follow up with the local number during operating hours to ensure specific vehicle types, such as a 15-seat van, are secured and confirmed by the local staff at 241 Grove Street. By offering essential services, a diverse fleet, and accessible facilities, Avis in Worcester is a strong contender for your next car or van rental in Massachusetts.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos








Avis Car Rental Location
Avis Car Rental
241 Grove St, Worcester, MA 01605, USA
Avis Car Rental Reviews
cleanpricesdrivedeskpickupcredit cardgascredit checkcall centerjuly
★ 5★ 4★ 3★ 2★ 1i did a one way long distance rental and pickup was quick and easy. i had no issues with the car on my 3.5 hour drive. i didn't realize the car i had booked was a hybrid so saving a lot of money on gas was a really nice surprise too.
June 17 · Fiona CelliIt would nice if this location would pick up their telephone. Instead, they forward all calls to the Avis call center in another country. Can't even request a 15 seat van because I have to request it locally.
September 02 · Jane PThis location is shady and stole my EZPass.I rented a car over July 4 weekend from this Avis location. The pick-up process was smooth and they put me in a decent Chevy Malibu. The place is in a rundown shack, but it seemed like they had a good selection of cars.After returning the car, I realized hours later that I left my EZPass in the car. I tried calling the location to no avail as the number listed does not put you in contact with the actual Worcester location. I tried emailing and contacting corporate to put me in contact with the Avis. Even corporate couldn’t get in contact with them. The next morning, I returned to the location to ask about my EZPass. They said they didn’t find one in the car when it was returned. Weird, because I 100% am certain that I left it on the windshield when I dropped the car off. Then of course, they said the car wasn’t currently on the lot because they already rented it out. The lady at the desk, Jen, said the car would be returned by 11 am that day and she would let me know if it was in the car. She also provided me with an email address so I could actually get in contact with the location.At 3 PM that same day I never received a phone call, and I emailed asking again about my EZPass. She said the driver never returned the car. Really? 4 hours later and the car magically still hasn’t returned even thought it was supposedly due back at 11. I inquired once again about the EZPass and they stopped returning my emails. Then corporate decides to email me saying that the EZPass was not found the car. How does corporate, who was unable to get in contact with the location in the first place, know that the EZPass was not in the car? Especially when the location said the car was never returned. I truly think this Avis stole my EZPass when they first found it after I dropped it off and played dumb when I asked about it later. They gave me a complete run around over an EZPass that can’t even be used since I shut it off once I realized I was never getting it back. Do not rent from this dump.
August 23 · Imani ClementBooked a car rental for the Fourth of July weekend with them through Priceline. Thank God I didn’t pay ahead of time. I rushed to get there so I only had my license, insurance and debit card on me. They need a “major credit card” for payment and credit check? If I had known I would have made sure that I brought my chase, discover or capital one credit card but why a credit check? Lol. I would assume my license and insurance would be the most of importance. They want to run a hard inquiry of my credit score but not a background check of my driving record? Sketchy. The place seems kind of run down and sketchy as well so I definitely was uncomfortable with them having my credit information. Went to Enterprise and rented a great car for the weekend so it’s all water under the bridge but beware and DO NOT PAY AHEAD OF TIME!!
July 02 · Jayson MFemale representative at check-in was not informative at all, never mentioned deposit or anything else. Customer service is useless too, can't understand any of the representatives because they're too cheap to hire people in the USA. Then, we filled gas tank upon return and they overcharged us $61.18 because they said they we didn't take a picture of gas tank???? How about their lazy representative goes outside to look!! Avoid them!!
September 29 · L A
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