Avis Car Rental Introduce
This downtown Avis location prides itself on delivering a streamlined and friendly experience, from the moment you check in to the quick process of driving out of the garage. Customer feedback frequently highlights the efficiency of the staff, noting a seamless check-in and quick returns—sometimes taking less than five minutes. The available fleet is noted for being new and clean, upholding the brand's commitment to quality and vehicle maintenance. Whether you require a compact car for navigating D.C.'s streets or a spacious van for a group outing to Arlington or beyond, this Car rental agency and Van rental agency ensures a diverse selection is available to meet various requirements.
While the urban nature of the location presents some operational constraints, such as specific Sunday closing hours and a lack of after-hours return options, the overall quality of service and the dedication of the staff—particularly the front desk and patient garage attendants—make this an excellent choice for any D.C. local user.
The precise address is: 1908 L St NW, Washington, DC 20036, USA.
Being located in the Northwest Quadrant of D.C., the branch is easily reachable via public transit, being within walking distance of several Metro stations, and is highly accessible by vehicle from various parts of the city. As is typical with many downtown rental locations, the actual vehicles are kept on-site in an integrated garage, with the rental counter itself located within the facility on L Street NW between 20th Street NW and 19th Street NW.
Accessibility is a priority at this location, featuring a wheelchair accessible entrance to accommodate all customers, ensuring ease of access into the main office area. Customers using the free pick-up service, where available, should call the location directly with their reservation number to confirm arrangements and operational details, particularly given the urban setting.
- Comprehensive Vehicle Fleet: Offers an extensive range of vehicles for rent. This typically includes Economy, Compact, Intermediate, Standard, and Full-Size cars (such as the Toyota Camry or similar models), as well as a variety of SUVs (Mid-Size, Standard, Full-Size, and Premium), and Convertible models.
- Van Rental Options: As a dedicated Van rental agency, the location is able to provide spacious Minivans (like the Chrysler Pacifica or similar models, seating 7-8 people) and Passenger Vans (such as 12-passenger and 15-passenger models) ideal for large group transportation, conferences, or family outings.
- Avis Preferred Service: Customers enrolled in Avis Preferred can often enjoy expedited service, including the potential to skip the counter and proceed directly to their designated vehicle, making the process even faster.
- Payment Methods: Accepts widely used payment forms, including major Credit Cards and Debit Cards for reservations and payment of rental charges.
- Rental Extras: To enhance the travel experience, optional add-ons are often available, such as GPS navigation systems and child-safety seat rentals (including booster seats) for families traveling with young children.
- Cancellation Policy: For 'Pay Now' reservations, there is typically a fee for cancellations made more than 24 hours before the pickup time, but flexibility is a key aspect of their service offerings.
- Damage Waiver and Protection: Standard optional coverage, such as Loss Damage Waiver (LDW) and Supplemental Liability Insurance, is offered to provide peace of mind during the rental period.
- Active Military Discounts: Avis offers valuable discounts for active duty military, veterans, National Guard & Reservists, and their immediate families, often providing up to 35% off Pay Now rates when enrolled through partner programs like WeSalute+. This is a significant benefit for the large service community in the D.C. area.
- Highly Efficient and Friendly Staff: Customer reviews frequently praise the staff for their professionalism, friendliness, and efficiency. The entire team, from the front desk agents to the garage attendants, is noted for being "great to work with" and ensuring a “seamless and efficient check in experience.”
- Quick Vehicle Turnaround: The check-in and return processes are consistently described as smooth and fast. The return process, in particular, can take as little as five minutes, which is crucial for busy urban travelers.
- New and Clean Vehicles: Customers report receiving vehicles that are "new and clean," ensuring a high-quality driving experience that is comfortable and reliable for any journey.
- Commitment to Problem Solving: Even when minor "hiccups" occur—such as an assigned car being unavailable—the staff is quick, patient, and effective at resolving the situation, as demonstrated by an attendant sorting out a replacement vehicle within minutes.
- Address: 1908 L St NW, Washington, DC 20036, USA
- Phone: (202) 887-4759
- Mobile Phone: +1 202-887-4759
The quality of the vehicle fleet—offering everything from fuel-efficient compacts ideal for city driving to large passenger vans—ensures that your specific travel needs are met with a clean, new, and reliable car. Furthermore, the commitment to the military community through significant active military discounts demonstrates a meaningful added value for a large segment of the D.C. population. While travelers planning late weekend returns should note the Sunday closing time of 4:45 PM and the lack of after-hours returns, those who can accommodate this schedule will benefit from some of the friendliest, most patient, and most efficient service available in the downtown area. The combined efforts of the desk and garage staff guarantee that even potential issues are resolved quickly, leading many customers to commit to using and recommending this location again in the future.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1908 L St NW, Washington, DC 20036, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I had a perfectly fine renting experience. I don’t doubt that others have had bad times but everything went relatively smoothly for me. I arrived at opening time at 9:00AM and made it through the line by 9:20. The staff were all friendly and the vehicle was new and clean.The only hiccup was that after I checked in at the front desk and went down to the garage, I found out that my assigned rental vehicle had already been given to someone else. However, the attendant sorted the situation out within a couple minutes and found me a different vehicle instead.I was also a little disappointed that the location closes at 4:45PM on Sundays and doesn’t offer after-hours returns. It would be much more convenient if the location stayed open later on Sundays to enable easier and longer weekend trips. Overall though, I’d still rent from this location again in the future.
August 24 · Liam BI had a seamless and efficient check in experience at this location. The gentleman assisting me was great to work with and efficient. I regret not getting his name but he was working at 2 PM on Friday 9/26. There was no line when I got there. There were a few people who walked in but they seemed to be helped quickly. I am also impressed with the garage staff. I was a little lost getting out of the garage and one of the attendants was super patient and helped guide me. Returning the car was equally streamlined and took less than 5 minutes from driving the car into garage and leaving the desk. Front desk and garage staff were so friendly and helpful both times. Will use this location in the future and recommend it to others!
October 02 · Catherine LAfter reading all the negative reviews I was very nervous about my reservation but all went smoothly for me. I made a reservation a few months ago for a noon pickup on Sat 9/6. I arrived at 11:15, prepared for a wait. There were no other customers waiting and I walked right up to the counter. Even though I reserved a standard size car only a minivan was available. I had been hoping for a larger car anyway so that was fine with me. I was finished at the counter within 5 minutes, went down to the garage to get the car, and was on my way in just a few minutes. Had the car for 2 weeks and the return was equally smooth. Guess this location is just very hit or miss and I got lucky.
September 24 · Susan AdamsWhat a disaster zone. Never mind a dozen people waiting for helpless employees. Never mind that they had no cars for any of those people. Explanation? Apology? Nah. The attitude was "deal with it". Customers will accept a lot of you're professional and empathetic. Not here. Go somewhere else.
October 13 · Ron HassnerGreat experience with Avis, renting a car in US for the first time. The desk team was really patient when we asked for a last minute change in the car from Sedan to SUV. Garage staff great allowing us to choose. Overall experience upon car return including toll payments very good.
September 23 · Vinit Vaid
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