Hertz Car Rental - Washington Dc - Washington Hilton Introduce
The District of Columbia is a vibrant, bustling hub where seamless transportation is key to both business efficiency and personal exploration. While the Metro and public transport serve the inner city well, there are times—especially for weekend trips out of the city, family travel, or moving larger items—when a private vehicle is essential. Located within the highly accessible Washington Hilton, the Hertz Car Rental - Washington Dc - Washington Hilton branch offers a centralized and convenient solution for residents and visitors alike who require the freedom of a personal vehicle.
As a well-known Car rental agency, this location leverages a global brand’s comprehensive fleet and infrastructure to serve the immediate Dupont Circle and surrounding DC neighborhoods. It provides a more localized and often less hectic alternative to the airport-based rental desks, making it a preferred choice for those starting their journey directly from downtown or their hotel. This onsite service is an amenity that greatly enhances the ease of access for anyone needing a short-term rental in the nation's capital.
The vehicle options generally mirror the extensive Hertz fleet, ensuring availability for nearly every requirement, from small, fuel-efficient economy cars for driving around the Capital Beltway to more spacious Small SUVs like the popular Nissan Rogue. Importantly, for individuals or small businesses, the availability of specialized vehicles like the Cargo van rental is a crucial added service, catering to needs beyond standard passenger transport.
Customer experiences can vary, as is often the case with high-volume, global rental services. While some reviews for the brand focus on positive interactions with "friendly and helpful staff" and the convenience of the location, others indicate potential operational issues, such as delays due to key retrieval problems or, more critically, cleanliness issues in the vehicles. It is advisable for local users to always confirm their reservation details, inspect the vehicle thoroughly at pick-up, and utilize the mobile phone number for direct contact to help ensure a smooth transaction. This proactive approach helps mitigate potential issues and ensures that the convenience of the downtown location is fully realized.
The strategic placement of the Hertz branch within the Washington Hilton hotel is a significant advantage for users in the District of Columbia.
- Core Address: The office is centrally located at 1919 Connecticut Ave NW, Washington, DC 20009, USA. This address places it squarely in the vibrant neighborhood near Dupont Circle and Adams Morgan, making it highly accessible via city transportation and by local car.
- Onsite Hotel Location: Being an "Onsite service" within the Washington Hilton provides customers with an added layer of security and convenience, especially for hotel guests and those familiar with the DC hotel district.
- Operational Schedule: The hours of operation for this Hilton location often run from Monday to Friday, typically 8:00 am to 5:00 pm, with slightly reduced hours on Saturday and being closed on Sunday. This schedule caters primarily to weekday business and weekend morning pickups, but customers must always confirm the precise hours for their chosen pickup and drop-off days, especially considering the closure on Sunday.
- Physical Accessibility: Hertz prioritizes broad customer access by featuring a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot. These essential features ensure that the rental process is comfortable and manageable for all members of the DC community.
As a key local Car rental agency, the Washington Hilton Hertz offers several important services tailored for the DC area’s needs.
- Diverse Vehicle Fleet: The local fleet generally includes the core vehicle types required by DC customers.
- Sedans: Economy and Compact options (e.g., Ford Focus) are excellent for navigating city traffic and finding limited parking.
- SUVs: Small and Mid-size SUVs (e.g., Nissan Rogue, Chevrolet Equinox) provide necessary comfort and space for longer trips or family transport.
- Specialty/Utility: The specific availability of Cargo van rental is a significant offering for business, moving, or larger projects. Electric vehicles (EVs) are also frequently featured in the fleet, catering to DC's environmentally conscious drivers.
- Flexible Payment Options: The location facilitates ease of transaction by accepting multiple payment methods, including major Credit cards, Debit cards (subject to specific terms and conditions), and modern NFC mobile payments.
- Optional Extras: Customers can enhance their rental with essential add-ons such as GPS devices, child seats (infant, child, and booster), and additional insurance coverage options like Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW).
- One-Way Rentals: This branch typically supports one-way rentals, which is highly beneficial for DC users planning a move or extended travel to another major East Coast city.
Several key features make the Washington Hilton Hertz stand out as a valuable resource for the District of Columbia market.
- Active Military Discounts: A notable highlight is the provision of Active military discounts, a valuable benefit for the large military and government-affiliated community in the DC Metro area.
- Convenient Hotel Location: Being within a major hotel reduces the logistical challenge of picking up a car, especially for out-of-town visitors, and offers a secure environment for vehicle storage overnight.
- Central City Access: Its prime Connecticut Avenue NW location ensures that customers can access the vehicle quickly and immediately hit major roadways to leave or enter the district efficiently.
- Hertz Gold Plus Rewards: While a company-wide program, Gold members benefit from a faster rental process, often bypassing the standard counter procedure, which is particularly desirable in a busy urban setting.
For the most accurate information on current operating hours, vehicle availability, and specific rental policies, local customers should contact the branch directly.
- Address: 1919 Connecticut Ave NW, Washington, DC 20009, USA
- Phone: (202) 299-0697
- Mobile Phone: +1 202-299-0697
Choosing the Hertz Car Rental location at the Washington Hilton on Connecticut Avenue NW is a decision rooted in maximum urban convenience and accessibility. For residents of DC, it is an ideal neighborhood option, eliminating the commute to a distant airport just to rent a car. For visitors, it provides a seamless transition from hotel check-in to vehicle pickup, right in the heart of the city's key areas. The inclusion of specialized rentals, such as the Cargo van rental, is a major benefit that addresses unique local needs, from small apartment moves to corporate supply transport.
While individual customer experiences, particularly concerning vehicle preparation and key handling, necessitate a reminder to inspect the car carefully at pick-up and to confirm all reserved items like child seats, the core value proposition remains strong. The Hertz brand offers a reliable fleet, important discounts for the military community, and the flexibility of modern payment methods. In a city where time is money, the central location of this Car rental agency, coupled with its range of services and commitment to broad accessibility, makes it a pragmatic and efficient choice for fulfilling your short-term transportation needs in the District of Columbia. By using the mobile phone number to pre-confirm all details, customers can confidently choose this location for a reliable start to their journey.
Hertz Car Rental - Washington Dc - Washington Hilton Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Washington Dc - Washington Hilton Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Washington Dc - Washington Hilton Photos










Hertz Car Rental - Washington Dc - Washington Hilton Location
Hertz Car Rental - Washington Dc - Washington Hilton
1919 Connecticut Ave NW, Washington, DC 20009, USA
Hertz Car Rental - Washington Dc - Washington Hilton Reviews
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★ 5★ 4★ 3★ 2★ 1Car was not the one I reserved and was filthy. Dirt, sand, trash and a moldy plate in the trunk. Dirty door interiors and sticky center console. Dirty visors and interior of windshield was difficult to see through because it had a film on it. The car smelled like the moldy plate and marijuana.
August 30 · A CarsonReserved a mini van several weeks in advance. Got to the Hertz desk just before opening time (8 am); so I was their first customer. There were 2 associates behind the desk and after a few minutes, it was clear, they could not find the key to the van. They looked everywhere; they called someone for help, but the key was nowhere to be found. After an hour, they found the key! Where? In the same drawer, they had checked dozens of times. They key was not in the "right compartment and the label is worn out", one of the associates said. We were so relieved and happy to finally get out of there, that we did not realize the car seat we had reserved and paid for, was not in the van. So, we had to turn around to pick up the car seat. Not a good experience.
August 06 · C CarreraThis is my second time attempting to rent from Hertz and the second time they have not delivered.I rented an SUV online. The morning of my reservation, they call to let me know they don't have the SUV.They offer to call me in 4 hours to let me know if they could get one from another location. 4 hours! I need to be on the road in 4 hours.The first time I tried to rent with Hertz, I paid for my entire reservation at the time of booking. When I got to the counter, they demanded an extra $800, for "mandatory" fees.Lesson learned. Hertz is a hard no.
July 30 · J PAn absolute nightmare of a place to find. We had to go into the Hilton to ask Hilton staff where to go. No signs or direction into the car park, no signs on where to go once in the car park. We picked our car up in New York City and returned here in Washington. Car park signs non existent. We then had to ask a member of estates staff where the desk was which turns out is in the lobby, get into the lobby and still unable to find! We then had to ask at the Hilton check in desk. Arrived at the hertz desk to the most rude individual who basically said “just hand the keys over”, we had questions to ask and was told he couldn’t help and his manager wasn’t here and to await for an email from Hertz. This is all very disconcerting when we are returning to the UK so not able to speak to anyone. I can understand why it has so many 1 star reviews recently! This is brining a terrible name to the Hilton.
September 12 · Chloe TaylorDo not rent from this location. We showed up for our rental last week and the car they gave us had a completely missing side mirror. The woman ahead of us in line went down to her rental only to find someone else’s belongings in the car.We refused to take the car with the missing mirror and they gave us a new one in good order, which we returned with no issues. I just got an incident report this location filed under my name blaming me for the damage to this car, which I never drove.Every other Hertz location we rent from is great- but for some reason this location is a nightmare. Avoided it.
June 13 · Kathleen Bishop
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