Avis Car Rental Introduce
For residents and travelers in Northern Indiana, securing dependable transportation is a top priority, whether you’re heading to a Notre Dame football game, visiting family in the region, or conducting business in the greater Michiana area. Avis Car Rental, conveniently located at the South Bend International Airport (SBN), serves as a crucial hub for mobility, offering a fleet of vehicles ranging from standard sedans to large passenger vans. As a major rental provider, this location is poised to facilitate your travel needs, providing essential onsite services for quick turnaround.
However, when utilizing any car rental service, especially in a bustling airport environment, local users should be fully informed about the specific customer experience. Public feedback for the South Bend branch suggests that while they offer a wide array of options and conveniences, renters should take proactive steps to ensure their experience is seamless. This includes double-checking reservations, verifying vehicle availability, and meticulously documenting the condition and fuel level of the car upon pickup and return to help prevent unexpected charges or last-minute inconveniences.
Avis Car Rental at 4643 Progress Drive operates primarily as an airport car rental agency, strategically situated at South Bend International Airport (SBN). This location functions as a full-service car and van rental agency, catering to both incoming air travelers and local Indiana residents requiring a rental vehicle. Their fleet is designed to accommodate various requirements, from compact, fuel-efficient cars for solo trips to large-capacity passenger vans suitable for group travel.
As part of a globally recognized brand, the South Bend Avis aims to deliver professional service with the convenience expected at a major transportation hub. They offer onsite services and accept a wide variety of payment methods, ensuring a high degree of transaction flexibility for customers. The ability to rent everything from a simple sedan to a premium SUV or a specialized van makes them a go-to option for diverse clientele across the Indiana region.
The Avis Car Rental branch is situated at the South Bend International Airport (SBN), which is exceptionally advantageous for airport-related travel but is also easily accessed by local users from South Bend, Mishawaka, and the surrounding communities.
The precise location details are:
Address: 4643 Progress Dr, South Bend, IN 46628, USA
The location is designed to be fully accessible, accommodating all customers who come to the counter to rent or return a vehicle. Key accessibility features are integrated into the facility for a more comfortable experience.
Avis provides a comprehensive suite of rental services intended to cover most personal and business travel needs in Indiana. The services offered from this South Bend location are extensive:
- Car Rental Agency Services: Providing a wide selection of vehicles, including economy cars, intermediate sedans, full-size vehicles, SUVs, convertibles, and specialty/luxury cars (availability permitting).
- Van Rental Agency Services: Offering multi-passenger vehicles, such as minivans (like the Chrysler Pacifica or similar 7-passenger models) and larger options like the 12- or 15-passenger Ford Transit or Chevrolet Express vans, for group or corporate transport.
- Onsite Services: Customers benefit from in-person service for quick pick-up, drop-off, and necessary administrative adjustments directly at the airport counter.
- Flexible Payment Options: Acceptance of major credit cards, debit cards, and NFC mobile payments facilitates a quick and modern transaction process.
- Diverse Vehicle Classes: The fleet is structured to offer vehicles suitable for various Indiana road conditions and travel purposes, from short-term airport runs to long-distance road trips.
Beyond the standard rental process, this Avis location offers several features that are specifically valuable to local users and visitors to the South Bend area.
- Active Military Discounts: Acknowledging the service of military members, this branch offers active military discounts, a valued feature for military families and personnel in the area.
- Airport Convenience (SBN): Located directly at South Bend International Airport (SBN), the convenience for air travelers is unmatched, making it ideal for those flying into or out of Northern Indiana.
- Wheelchair Accessibility: The facility is equipped with a wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring ease of access for customers with mobility challenges.
- Availability of Specialty Classes: While subject to fleet availability, the branch lists access to high-demand vehicle types, including luxury vehicles and large passenger vans, which are often essential for corporate events, university groups, or large family gatherings in the South Bend region.
Customers in Indiana needing to contact the Avis Car Rental branch at South Bend International Airport can use the following information for reservations, inquiries, or customer support issues:
Address: 4643 Progress Dr, South Bend, IN 46628, USA
Phone: (574) 366-4948
Mobile Phone: +1 574-366-4948
Choosing Avis Car Rental at the South Bend International Airport is worth considering primarily for its location and comprehensive fleet options. For Indiana residents or visitors flying into SBN, the seamless transition from plane to rental car, with onsite service and professional staff, is a significant advantage. The availability of large passenger vans and the option to reserve luxury vehicles also make it an important resource for special occasions or business needs that require more than a standard rental car. Furthermore, the commitment to offering active military discounts and ensuring full accessibility demonstrates a focus on a broad segment of the community.
However, potential renters in the Indiana region should proceed with a high degree of vigilance, which is standard advice for any car rental agency, but especially important here given local customer feedback. To ensure a positive experience, it is highly recommended to adopt the "do not fall into a scam" advice shared by previous customers:
- Confirm Vehicle Class: Always call ahead to re-confirm that specialty vehicles, such as a 12-passenger van or a luxury car, are physically available, even after receiving a reservation confirmation, as vehicles may be out of stock.
- Document Everything: Take time-stamped, clear "before and after photos" of the vehicle's fuel gauge and odometer upon pickup and return to guard against incorrect fueling charges. Likewise, document the vehicle's condition to prevent claims of new damage.
- Verify Charges and Refunds: Closely check your bank account for any unexpected charges, such as unauthorized gas charges, and be prepared to contact Avis corporate customer service (not just the local branch) to follow up on promised refunds, such as price differences for substituted vehicles.
While the convenience and advertised services are attractive, a well-prepared renter who diligently checks all details and documentation will be best positioned to take full advantage of the services at the Avis SBN location. If you are organized and prepared to follow up on any billing discrepancies, the convenience of the airport location and the variety of the fleet will effectively meet your transportation needs across Indiana.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
4643 Progress Dr, South Bend, IN 46628, USA
Avis Car Rental Reviews
airportdeskpick upSUVcounterreceiptcallprepaidsmokingemployee
★ 5★ 4★ 3★ 2★ 1We rented a 12 passenger van from South Bend for company coming to town and needed every bit of this space (for 10 people plus luggage!). We reserved the van well over a month in advance. We get a call an hour and a half before designated pick up time and they inform us that they don’t have a van. They gave us an excuse that we’ve heard before and now we’re scrambling at the last minute. Terrible, terrible service!
October 07 · Karre SmithReserved a luxury vehicle on September 8th 2025. When I arrived, they informed me that they don't have any luxury vehicles available and they placed me in an SUV instead.(Website lists "Genesis or something similar")When I picked up the vehicle, the gas mileage on the dash said 370 miles until empty. When I returned it, it was at 375 miles. The lady at the desk asked if I refilled the gas full, and I explained that I refilled it slightly above what I picked it up at. (I have before and after photos)The next day I checked my bank, and I see a $37 charge on my account. I called corporate customer service and they told me Avis charged me for gas. 1st off, 375 miles is almost a full tank, so how they charged me $37 to fill it when I paid $50 from empty is beyond me. 2nd, It was slightly above what I got it at and even after telling them that and offering proof, they still charged me. Customer service was nice enough to remove the charge and refund it fully.Do not fall into Avis's scam.Check your bank account.Take before and after photos.Or better yet, DON'T rent from Avis.Oh and I'm still waiting for my refund of the pirce difference between a luxury vehicle and the SUV. I was told it would be refunded automatically, but as of right now, I still see the full amount for the luxury vehicle on my account.DO BETTER
September 11 · Jesse fieldsI had a terrible experience with Avis. I accidentally left my AirPods in the rental car and have been trying to contact them for over two weeks — no one ever answers the phone or returns my calls. On top of that, the car they gave me was in awful condition and definitely not worth the price. Extremely unprofessional service. I would not recommend this location to anyone.
October 02 · Arun DasariI am giving only one star because there is no way to contact anyone at THIS LOCATION. No one picks up the direct number, it just forwards to the 800 number. I have filled out the lost and found report online regarding an item I forgot in the rental car. I have tried repeatedly to get in touch someone with NO RESPONSE! Very frustrated! UPDATE…I emailed as instructed and I have still gotten NO WHERE. Most likely I am communicating with robots that are repeating the same thing over and over. GOOD BYE AVIS
September 17 · Maureen BradyThe South Bend and/or Cleveland airport Avis just charged me an undisclosed $400 one-way rental fee, making my 1 day rental (plus 2 hours) $782. I originally looked into renting and returning to South Bend which was quoted around $100 something. I then looked into a one way trip (which would enable me to avoid paying for a storage unit for the summer). That 1-way charge was around $300. I assumed the difference accounted for the 1-way fee (it was for the same car and the same 2 days). We picked up the car at the counter, no mention of an additional fee on top of what I paid. Also, no mention when we dropped it off. We just ended up getitng an email receipt disclosing the total amount. Avis customer service just says tough luck, we are sorry it wasn't disclosed to you. I can't believe they can get away with a sorry we charged you an extra $400 on top of your agreed upon price. I would have saved like $300 if I had just rented the storage unit and could have avoided the drive and gas money. I'll be renting from the Hertz family from now on.
June 17 · Ted Hillenmeyer
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