Budget Car Rental Introduce
For residents of Knightdale and the greater Raleigh, North Carolina area, securing reliable, flexible, and customer-focused transportation is a top priority. Budget Car Rental, situated at 2001 Widewaters Parkway, provides an essential local service, operating as both a comprehensive Car Rental Agency and a much-needed Van Rental Agency. This convenient, neighborhood location is perfectly positioned to serve the diverse needs of the Wake County community, whether you're a local needing a temporary vehicle for a repair, a business requiring fleet supplementation, or a family planning a road trip across the state's beautiful landscapes—from the mountains to the coast.
What truly sets this Budget branch apart is the remarkable dedication to customer service, which consistently receives high praise from local users. Even when faced with the logistical challenges common in the rental industry, such as a fully booked fleet, the team—with standout individuals like CiCi and Michael—demonstrates a strong commitment to finding solutions. Customers report that the staff is excellent at providing alternatives and securing better vehicles, ensuring that renters are never left stranded. This high-touch, problem-solving approach has built a reputation as one of the best rental locations anywhere in the region.
The facility itself is a modern, onsite operation, making the pickup and return processes as smooth as possible. With a commitment to inclusivity, the location also offers excellent accessibility features and supports various modern payment methods, making the rental experience efficient and user-friendly for all North Carolinians.
The Budget Car Rental office is strategically located at 2001 Widewaters Parkway, Knightdale, NC 27545, USA. This address places it within the Widewaters Commons Shopping Center, offering an easily identifiable and convenient spot for pickup and return. Being situated near major retailers like Lowe's Grocery Store and across from Home Depot, the location is a straightforward drive from Knightdale Boulevard (US 64) and is highly accessible for commuters and local residents alike, providing a great alternative to the often-busier airport rental locations.
The proximity to the major highways that service the Raleigh-Durham area means renters can quickly get onto the road for their regional travel, whether heading west toward Research Triangle Park or east toward the eastern plains and coastal destinations of North Carolina.
Furthermore, this location ensures a welcoming environment for all customers with robust accessibility features. The facility provides a certified wheelchair accessible entrance, eliminating barriers to entry for individuals with mobility challenges. Additionally, dedicated wheelchair accessible parking is available, making the in-and-out experience stress-free and efficient from the moment you arrive.
The Knightdale Budget Car Rental branch offers a comprehensive suite of mobility and logistic services, catering to a broad spectrum of North Carolina's transportation needs. Their capabilities span from personal passenger vehicle rentals to essential utility van services:
- Diverse Passenger Vehicle Rentals: A wide range of car classes are available, typically including economic models like the Kia Rio, compact SUVs such as the Toyota Rav4, full-size sedans like the Toyota Camry, and even specialty vehicles like convertibles and luxury models.
- Van Rental Agency Services: Crucial for group travel and logistical tasks, the branch offers passenger vans—including 12-passenger and potentially 15-passenger options—as well as minivans like the Chrysler Pacifica for family comfort.
- Onsite Services: The entire rental process, from counter transactions to vehicle pickup and return, is handled conveniently onsite, as the vehicles are kept right at the location.
- Active Military Discounts: Providing valuable savings through special discount programs for active-duty military, veterans, National Guard, and Reservists, recognizing the large military community across North Carolina.
- Local Customer Pick-up Service: A key convenience feature, the location offers a free customer pick-up service, though customers must call the branch directly to arrange this service upon confirming their reservation.
- Flexible and Secure Payment Options: The branch accepts major Credit Cards and Debit Cards, and for enhanced speed and security, they are equipped to process NFC Mobile Payments.
- Fastbreak Service Enrollment: For frequent renters, the location supports Budget’s Fastbreak program, allowing members to quickly proceed to the counter, show their license, and receive their preprinted contract and keys with minimal delay.
The Knightdale location’s reputation is built on specific highlights that enhance the customer experience and provide tangible benefits to the local community:
- Exceptional Customer Service Record: The team, including named employees like CiCi and Michael, is recognized for consistently providing "fantastic customer service" and going "above and beyond" to satisfy renter needs, particularly when unforeseen issues arise.
- Problem-Solving Focus: The staff is consistently noted for proactively finding solutions and alternatives, demonstrating a commitment to ensuring no customer is left without transportation, even if it requires coordinating with other locations.
- Wide Selection of Better Vehicles: Loyal customers confirm that the team excels at offering better-than-expected vehicles, which contributes significantly to a positive rental experience over an extended period.
- Active Military Discount Availability: This is a substantial benefit for the military community, with the company offering significant savings on base rental rates to thank veterans and service members.
- Complete Accessibility: With a Wheelchair accessible entrance and a Wheelchair accessible parking lot, the branch is physically designed to accommodate all patrons without complication.
- Convenient Shopping Center Location: Being situated in the Widewaters Commons Shopping Center makes the location easy to access and navigate, with quick entry to and exit from major roads in the Knightdale/Raleigh region.
To contact the Budget Car Rental branch in Knightdale, North Carolina, for reservations, pick-up service arrangements, or general inquiries:
Address: 2001 Widewaters Parkway, Knightdale, NC 27545, USA
Phone: (919) 217-5633
Mobile Phone: +1 919-217-5633
Choosing Budget Car Rental on Widewaters Parkway in Knightdale is an investment in reliability and superior customer care—a critical factor for anyone depending on a rental vehicle in the bustling Triangle area of North Carolina. The highest value offered by this specific location is its established track record of excellent, solution-oriented customer service. As one long-term renter stated, despite having "seen a lot" with other carriers, this location "always proves above and beyond," even stepping in when other companies failed to provide a car.
This commitment means that even if a reservation hits a snag, the team is empowered and dedicated to resolving the issue, as demonstrated by an employee who was "extremely helpful" in securing a replacement vehicle from a different site. This level of personalized, professional attention minimizes stress and ensures continuity of travel plans—an invaluable trait for both business users and families.
Practical benefits further cement this branch as the preferred choice. The Active Military Discounts are highly beneficial, providing a tangible thank you to the region's large armed forces community. The combined service as a Car Rental Agency and Van Rental Agency ensures that whether you need an economical car for city travel or a 12-passenger van for a weekend trip to the Outer Banks, the vehicle is available. With easy access, onsite services, and friendly professionals at the counter, this Knightdale Budget location is your trusted partner for mobility in the greater Raleigh area.
Budget Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Car Rental Photos







Budget Car Rental Location
Budget Car Rental
2001 Widewaters Parkway, Knightdale, NC 27545, USA
Budget Car Rental Reviews
pricepick upcallcleaningdrivingSUVjobairportmoneyprepaid
★ 5★ 4★ 3★ 2★ 1My experience didn’t start off the best since I had reserved a car, but when I arrived, nothing was available. However, CiCi was extremely helpful and went above and beyond to make sure I wasn’t left stranded. She quickly found me another car at a different location and made the process much smoother. Her customer service really turned the situation around, and I truly appreciate her effort and professionalism.
September 25 · Hanks PerryThis is the best rental location anywhere. Michael has always provided a fantastic costumer service, always have alternatives, and better vehicles. I've been renting for 6 months. I have seen a lot, even other carriers have left me without a car, but this location always proves above and beyond on costumer service.
August 21 · Ger CastilloDO NOT RENT FROM THIS BUDGET LOCATION! It was the worst experience, with the worst customer service. We have been renting from Budget for 10 years with no issues. It’s our go to car rental company. We reserved a minivan for an upcoming trip more than 2 months in advance, with a pickup time of 11am. When we arrived, the van wasn’t there and we were told there was someone else in line ahead of us. What’s the point of even making a reservation at a certain time if it’s not going to be honored? Any parent of small children will know and understand what an absolute hassle this is to drive 3 small children 25 minutes each way to not even be able to pickup the car. My husband called and he went back at 3pm when our minivan was supposedly ready. But when he arrived at Budget, it was not a minivan, but a mid-size SUV (that in no way has the same passenger and trunk space as a minivan). It’s the same size as our Honda Pilot that we own, and the whole purpose of us even renting a vehicle was for more trunk space for our trip!! It was completely empty on gas, and the Budget agent, Michael, told my husband he needed to sign for the car and drive to the airport (26 miles away) to try and switch the car. A truly awful experience. We will never rent from Budget again.
August 13 · Shawna EllisIf I could give a quarter star I would. I reserved a car online with my Chime credit card. The amount was taken from account. The next day I got a ride to pick up my rental only to be told at the desk that Budget does not accept Chime. How can this be when I was able to reserve the car and got a whole confirmation email from Budget. Then I was told by the desk agent that I'd need to contact Chime and get them to reverse the charges.What if I were flying in from another state and didn't know anyone here. I would have been up the creek when my card should not have even allowed me to reserve if they don't accept it. This was extremely inconvenient. EXTREMELY.I called Budget and spoke with a lovely representative named Nandi who was super compassionate and put in for a refund. SHE made this so much better for me. Please work out your kinks Budget. #badbugdet
July 16 · Melissa AcieI love this place, easy process, good cars.... Felix is wonderful. Jaja Eccleston
October 06 · sprinter direct
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