Thrifty Car Rental - Atlanta Hartsfield International Airport Introduce
For Georgians embarking on a journey or for visitors arriving in the Peach State, Thrifty Car Rental - Atlanta Hartsfield International Airport serves as a key starting point for ground travel. Located conveniently within the massive Consolidated Rental Car Center (CONRAC) near the world's busiest airport, this agency is focused on providing great value and a diverse selection of vehicles. Whether your needs involve a reliable, budget-friendly compact car for city errands, or a spacious SUV for a family adventure to the Georgia coast or the Blue Ridge Mountains, Thrifty aims to offer the 'just right' vehicle for your trip.
The brand prides itself on delivering competitive pricing and a customer-focused approach, with reviews frequently highlighting the quality of the on-site staff. As one satisfied customer noted, the professionalism and helpfulness of the team, even leading to a complimentary vehicle upgrade, made their experience "THE BEST" they had ever encountered. While the operational scale of a major airport hub sometimes presents minor challenges—such as the occasional cleanliness issue or initial difficulty navigating the large complex—the staff at this location demonstrates a clear commitment to problem-solving and ensuring a positive, successful rental experience for Georgia travelers.
Moreover, this particular Thrifty location distinguishes itself as a women-owned business, adding a unique and positive dimension to its presence in the Atlanta-area business landscape. This designation speaks to local entrepreneurship and a dedication to service within the highly competitive car rental industry.
The strategic location of Thrifty Car Rental is designed for maximum convenience, particularly for air travelers utilizing the Hartsfield-Jackson Atlanta International Airport (ATL).
- Address: 2300 Rental Car Center Pkwy, Atlanta, GA 30320, USA
This address places the agency inside the state-of-the-art Consolidated Rental Car Center (CONRAC), which is a separate facility from the main airport terminals, a standard for major U.S. airports. Accessibility is seamless for both airport arrivals and local pick-ups:
- ATL SkyTrain Connection: The most straightforward way to reach the office from the ATL domestic and international terminals is via the free, automated ATL SkyTrain. This short, five-minute ride directly connects the airport to the Rental Car Center and surrounding hotels. Upon arrival at the CONRAC, you simply follow the clear signage to the Thrifty counter.
- Major Road Access: For local residents driving in for a rental, the CONRAC is well-served by major Atlanta-area arteries, including easy access from Interstate 85.
- Inclusive Access: The facility ensures comfortable access for everyone, featuring a Wheelchair Accessible Entrance and designated Wheelchair Accessible Parking Lot, adhering to high standards of physical accessibility.
Thrifty Car Rental at ATL provides a comprehensive array of rental products and logistical services to accommodate the diverse needs of Georgia travelers, focusing on affordability and choice.
- Extensive Vehicle Fleet: Customers can select from a wide range of popular vehicle categories suitable for any trip across Georgia:
- Economy and Compact Cars: Excellent for savings on gas and city driving.
- Midsize and Full Size Sedans: Offering increased comfort for longer distances.
- SUVs: Including small crossovers like the Buick Encore and larger models like the Chevrolet Suburban or Tahoe for family trips.
- Vans and Minivans: Essential for group travel or moving luggage and equipment.
- Specialty Vehicles: Such as rugged Jeep Wranglers or fun Convertibles, depending on local availability.
- Active Military Discounts: A notable and highly valued offering is the active military discount, recognizing service members and their families with special savings on base rates, often in partnership with programs like Veterans Advantage.
- Onsite Services and Support: All necessary rental functions, including check-in, paperwork, vehicle inspection, and key retrieval, are handled directly on-site at the CONRAC location.
- Flexible Payment Methods: Transactions are made easy with multiple payment options:
- Major Credit Cards are widely accepted.
- Debit Cards are also an accepted form of payment, though customers should always confirm the agency's specific debit card policies for potential deposit requirements.
- Supplemental Offerings: Rental amenities like GPS units, child and booster seats, and insurance/protection options are available to customize the rental experience.
The Thrifty location at Atlanta's airport stands out by combining significant institutional capacity with specific, valued service features for the local community and visitors.
- Women-Owned Business Designation: This unique feature highlights the commitment to diverse ownership and a focus on community and business excellence within the Atlanta metro area.
- Value-Oriented Pricing: Thrifty is positioned as a great-value brand, consistently offering competitive rates and deals, making it a budget-conscious choice without sacrificing vehicle quality. They also offer discounts for AAA members, in addition to the military benefits.
- Demonstrated Customer Service Excellence: Despite the high volume of traffic at the ATL hub, the counter staff frequently receives high praise from customers for politeness, professionalism, and going the extra mile, including offering upgrades when possible to ensure satisfaction. This personalized service is a major strength.
- Direct Airport Connectivity: The direct, reliable connection to the terminals via the ATL SkyTrain means there is no need for a secondary shuttle bus, significantly streamlining the rental pick-up and drop-off process.
- 24/7 Availability: Given its location at a major travel hub, the facility typically offers extended or 24/7 hours of operation, accommodating the schedules of travelers arriving on late-night or early-morning flights into Georgia.
While the rental process is largely streamlined and on-site, having the correct contact information is essential for reservations, modifications, or seeking assistance before arrival.
- Address: 2300 Rental Car Center Pkwy, Atlanta, GA 30320, USA
- Primary Reservation/Support Phone: (877) 283-0898
This toll-free number connects customers to the central Thrifty reservation and support system, making it the best initial point of contact for nationwide or system-related inquiries.
Thrifty Car Rental at the Atlanta Hartsfield International Airport is a highly recommendable choice for Georgia residents and travelers who are seeking maximum value and a quality vehicle. The fundamental benefit is its unbeatable location within the CONRAC, which offers a painless, direct transfer from the plane to the rental counter via the SkyTrain—a major time-saver compared to remote operations requiring shuttles.
What truly sets this location apart is the combination of its mission and its service benefits. As a recognized women-owned business offering specific discounts for active military and veterans, it aligns great prices with great community values. Furthermore, the numerous positive reviews specifically praising the local staff for professionalism and courtesy confirm that, even in a high-volume environment, a positive, personalized customer experience is prioritized. When you choose Thrifty at ATL, you are choosing a business that delivers on its promise of value, offers a diverse fleet for exploring all of Georgia, and backs it all up with friendly, efficient service.
Thrifty Car Rental - Atlanta Hartsfield International Airport Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Thrifty Car Rental - Atlanta Hartsfield International Airport Photos










Thrifty Car Rental - Atlanta Hartsfield International Airport Location
Thrifty Car Rental - Atlanta Hartsfield International Airport
2300 Rental Car Center Pkwy, Atlanta, GA 30320, USA
Thrifty Car Rental - Atlanta Hartsfield International Airport Reviews
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★ 5★ 4★ 3★ 2★ 1It was somewhat difficult to pick up in the airport because it’s so big. Some strangers helped me find my way more than some of the workers and the first car was dirty. They told me at the counter they don’t really do details… so they gave me another car- that was much, much better. Thank you, Thrifty!
September 03 · Mariah NycoleI've traveled and rented cars from different locations all over the US and I can honestly say Thrifty Atalanta is THE BEST experience I've ever had. The young gentleman who waited on me was so polite and professional-he definitely deserves a raise. I can't remember his name but his birthday was July 22nd. We had a wonderful conversation and he upgraded me to a nicer vehicle.If I ever return to Atlanta, Thrifty definitely has my business!
October 14 · Always Be AdventuringAbsolute worst rental counter experience of my life; from someone who rents cars 10-27 times per year. Agent lied about inventory to force an upsell, and was rude about the infallibility of the questionable and troublesome AI inspection cameras. The pre-paid fuel option was requested not only to the original agent but also the manager on duty, and was not added, and a massive, surprise charge was added upon return.Counter agent had the audacity to say "I hope you have enough on this credit card to cover any damages, cause you're getting charged....". I was also threatened with not getting a car at all and having my reservation cancelled so I get stranded at the airport. I guess she didn't think I had enough on my credit card to walk 50 feet to a competitor and rent a car there.Car was delivered with such a filthy windscreen, I had to pull over at the first opportunity and clean it myself, from the inside, so that I was actually able to see out of it when oncoming headlights or bright street lights were present. I've never had a rental car where the inside of the windscreen was so dirty it was a safety hazard. It was clear residue and overspray from whatever they use to clean them, not condensation. It looked as though a cleaning agent was sprayed all over the inside, and what of that cleaning agent they wiped off, they did so with a rag covered in oil. Never had a rental given to me where the windscreen was so dirty, it was a safety hazard.Return was not much better, and was hit with unjustifiable fuel and cleaning charges, and similar disrespectful and rude attitude as pick up.Thrifty sent one email per full day of the rental asking for reviews; which is borderline harassment. I never leave reviews, but, they asked for it. So here it is:Avoid Thrifty/Hertz/Dollar at the ATL airport until they change their staff, management, cleaning standards, and company policy on the AI inspection cameras that make numerous mistakes, and are not human reviewed (like Sixt) and no customer service person can help you or override a mistake or issue. So, beware, and do what the counter agent should have forced me to do, and go down the hall to another company.
October 13 · Trevor McClureHorrible experience with thrifty. They initially assigned me a car that reeked of cigarette smoke, I was going on a road trip and have bad allergies so this could not work for me. I was switched into a car that I drove off the lot unbeknownst to me, had 0% oil in it. Again, I was going on a road trip the following day. When I drove off I soon received an oil change alert. I had to go back to the airport in the morning and was refused service by a manager at the rental desk. She said that no one was available to help with a car exchange. She was a manager, there were multiple workers on the lot checking in returned cars. I called the roadside assistance number and started a claim and went back inside. The same manager tried to tell me she couldn't do anything until she heard the representative I had on the phone on speaker saying she should be able to help. She then got on a walker talkie and called down to someone that she got to assist in the process. I spent 2 hours at the airport trying to get the car switched. The customer service department over the phone supposedly added a note to my rental which said when I return the car, I can follow up for a customer service credit/refund due to the tough time I had. I called yesterday, a representative told me a supervisor would call me back, it is now the following day and I haven't heard anything. This is disgusting customer service and it honestly feels like no one in the company cares that they were sending me out with a car that could put me in danger and leave me stranded. Mind you this car was rented to go to my grandmothers funeral, imagine already dealing with that weight and having to navigate this crap on top of it.
October 15 · Jade HutchinsonAbsolutely the worst experience possible. I paid for the ability to pick up my car without going to the ticket counter. When I checked in upon arrival where did it direct me to? The ticket counter. Afterv25 minutes at the ticket counter they sent me to the wrong floor. TWICE!! Once I got the the right floor my vehicle wasn't there! TWICE!!! I spent an hour and a half at the rental car area and lost an entire precious day with family because of their failures. Never again will I rent from Thrifty or fly into Atlanta. Spare yourself the pain and head elsewhere. Completely disorganized and piss poor customer service!!
October 15 · Jay Burke
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