Enterprise Rent-A-Car

- 1000 Col Eileen Collins Blvd, Syracuse, NY 13212

For New York residents and travelers arriving into the Upstate region, securing dependable and hassle-free ground transportation is often the first, and most crucial, step of any journey. Enterprise Rent-A-Car at the Syracuse Hancock International Airport (SYR) offers a widely recognized and comprehensive car rental solution, serving as a primary mobility provider for the Central New York area.

Enterprise Rent-A-Car is globally celebrated for its focus on outstanding customer service, often going the extra mile to ensure customers are satisfied and on the road quickly. Situated directly at a key regional gateway, this location is perfect for individuals flying in for business meetings, families visiting local universities, or New Yorkers embarking on a road trip to explore the beautiful destinations of Upstate New York, such as the Finger Lakes or the Adirondacks.

While the business generally maintains high standards, the traveler experience can sometimes be affected by external factors, especially during off-hours or unexpected peak times. However, the agency’s positive reputation is often built upon the dedication of individual staff members who are empowered to resolve issues creatively and compassionately, transforming a difficult situation into a positive and memorable interaction—a level of service that fosters long-term customer loyalty.

The Enterprise Rent-A-Car branch is conveniently located within the Syracuse Hancock International Airport (SYR) terminal, providing a simple transition for air travelers. Its strategic positioning is essential for anyone looking to quickly exit the airport and head straight onto the local highways, such as I-81 or I-90 (the New York State Thruway), to reach their final destination.

The facility’s details are as follows:

• Address: 1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA. The rental counter is typically found within the airport terminal itself, often near the baggage claim area.
• Phone: (833) 813-5267 or +1 833-813-5267.

Enterprise is committed to making travel accessible for all customers. They offer specific services and accommodations, including:

• Adaptive Driving Devices: Devices such as hand controls, left foot accelerators, spinner knobs, and pedal extenders are available at no extra charge, though advance notice (typically 24 to 48 hours) is required to ensure installation and availability.
• Surrogate Drivers: Disabled customers without a driver's license can still rent a vehicle when accompanied by a designated surrogate driver (who meets age and license requirements) at no additional fee.
• Dedicated Reservation Assistance: The company maintains a dedicated National Reservation Center for customers with disabilities to ensure proper arrangements are made.
• Accessible Car Park Return: Customers returning their vehicle will be directed to designated accessible parking areas if required, further simplifying the process.

Enterprise Rent-A-Car at SYR provides comprehensive services designed to meet diverse travel needs, from corporate trips to large family outings across New York State.

• Diverse Vehicle Fleet: Customers can choose from an extensive range of vehicles, including economical compact cars for city driving, midsize and full-size sedans, various classes of SUVs (including 4-wheel drive options for New York’s variable weather), minivans, and pickup trucks, ensuring a vehicle for every purpose and budget.
• Flexible Rental Policies: The location offers unlimited mileage within the Continental United States, provided the renter presents a round-trip itinerary at the time of rental, which is a major benefit for New York residents planning extensive road trips.
• Multiple Fuel Options: Customers have a choice in how they wish to pay for fuel, which includes prepaying for a full tank, having the agency refuel it upon return (We Refill), or refueling it themselves (You Refill).
• After-Hours Returns: For flights arriving or departing outside of standard operating hours, the branch offers an after-hours return service. Customers can park the car in the designated area, lock the doors, and place the keys in a secure drop box located at the rental counter. Note that the customer remains responsible for the car's condition until the business officially opens.
• Cross-Border Travel: Travel into Canada is generally allowed for most vehicles, including economy through full-size cars and many SUVs, accommodating New York travelers planning trips north of the border, such as to Niagara Falls or Montreal.
• Enterprise Plus Loyalty Program: Free to join, this program allows members to earn points on every rental, which can be redeemed for free rental days with no blackout dates. Higher tiers also offer expedited service and other exclusive perks.

Enterprise Rent-A-Car’s key highlights revolve around its corporate ethos of customer satisfaction and convenience, which is evident in the specific benefits offered to renters in the New York market.

• Award-Winning Customer Service: The company is known for its high standard of customer care. Real-world feedback shows instances where staff went above and beyond, such as assisting a stranded traveler from a competing agency late at night, demonstrating remarkable kindness and problem-solving skills to secure a vehicle when others could not.
• Manager’s Special Rate: For budget-conscious travelers with flexible needs, the Manager's Special offers a reduced rental rate by allowing the agency to designate the vehicle type, providing excellent value for a dependable car.
• Enterprise Plus Benefits: The loyalty program provides significant value, including expedited check-in and drop-off, which saves time for busy New Yorkers, along with points that never expire towards free rentals.
• Extensive Local Network: While the airport branch is highly convenient, Enterprise maintains numerous neighborhood locations throughout the Syracuse area and across New York State, offering flexibility for both one-way rentals and local pickups.
• Commitment to Accessible Travel: The provision of complimentary Adaptive Driving Devices and the acceptance of surrogate drivers demonstrates a robust commitment to serving customers with disabilities.

For New York travelers, the Enterprise Rent-A-Car location at Syracuse Hancock International Airport represents a choice for dependability, choice, and most importantly, responsive customer service.

The primary reason to choose this branch is the peace of mind offered by their professional staff. While the provided customer review points to a concerning incident regarding after-hours staffing at the combined counter, the overwhelming positive feedback highlights the caliber of individual Enterprise employees who consistently step up in crisis situations. The instance of the young woman finding a stranded, late-night traveler a vehicle, after another major agency had failed them, underscores Enterprise's commitment to "We'll Pick You Up," even when technically only operating the counter.

This commitment to finding a solution, coupled with a robust loyalty program like Enterprise Plus that rewards frequent travel with free days and faster service, makes Enterprise an ideal partner for repeat renters. The wide-ranging vehicle options ensure that whether you are transporting business colleagues or a family for a weekend adventure through New York, you will have the appropriate vehicle for the journey.

In summary, Enterprise Rent-A-Car at SYR is a reliable choice for your Upstate New York transportation needs, backed by a strong global brand, flexible rental policies, and dedicated staff members committed to outstanding customer resolution, even under pressure.

Enterprise Rent-A-Car

1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA