Hertz Car Rental - Temple Hills Introduce
For residents across Prince George’s County and the greater Washington D.C. metropolitan area, securing a reliable rental vehicle is essential, whether for a crucial business trip, a family road trip out of state, or simply needing a temporary replacement car. The Hertz Car Rental location at 4520a St Barnabas Rd in Temple Hills, MD, serves as a key neighborhood resource, providing access to a diverse fleet and established customer support systems tailored for the local Maryland community.
This branch offers more than just standard passenger vehicles; it also specializes in practical solutions like cargo van rentals, catering to local businesses, individuals moving apartments, or those needing extra capacity for large projects in and around Temple Hills. In a region where reliable transportation is paramount to daily life and regional travel, this local Hertz location aims to deliver efficient and straightforward service.
However, the customer experience at a local branch can be highly dependent on the service provided by the on-duty staff. Feedback for this location is mixed, revealing extremes in customer interactions. On one hand, a reviewer noted that the staff, despite not having a massive selection of vehicles, were "amazing in doing their job well," fast, and efficient. On the other hand, a deeply dissatisfied customer detailed an awful, unprofessional experience involving a reserved car being given away, an agent who was reportedly "rude and unfriendly," and the addition of an unauthorized $51 fuel charge. These reviews emphasize that while the team can be efficient, customers must be extremely diligent about confirming reservation details, thoroughly checking all charges, and ensuring the vehicle is present upon arrival, especially during busy times when staff may be under pressure.
The Hertz Car Rental branch is conveniently situated on St Barnabas Road, a central thoroughfare in Temple Hills, Maryland. This strategic placement makes the location readily accessible for residents throughout Prince George's County, including communities like Suitland, Camp Springs, and Marlow Heights, and offers relatively easy access to I-95/I-495 (the Capital Beltway) for wider regional travel across Maryland and into Northern Virginia.
The specific address for the rental office is:
- Address: 4520a St Barnabas Rd, Temple Hills, MD 20748, USA
In terms of physical access, the facility is equipped to accommodate a wide range of customers:
- Wheelchair Accessible Entrance: The entrance is designed to be easily navigated, ensuring service availability for all customers.
- Wheelchair Accessible Parking Lot: Dedicated, convenient parking is provided for individuals requiring accessible spaces.
As a dedicated car rental agency, this Hertz location provides a comprehensive suite of vehicle rental options to meet the varying needs of the local Maryland market:
- Passenger Vehicle Rentals: A standard fleet offering a range of sizes, including economy, compact, mid-size, full-size cars, and various SUV classes (small, mid-size, and large) suitable for daily errands, business travel, or longer-distance family trips.
- Cargo Van Rental: A significant specialty of this location, offering commercial-grade cargo vans (such as a RAM Promaster or similar) essential for moving, transporting equipment, or fulfilling short-term business logistics needs within Prince George's County.
- Short-Term and Long-Term Rentals: Providing flexible rental periods, from daily and weekend rentals to extended-term options for those requiring a vehicle for several weeks or months.
- Debit Card Acceptance: The location accepts both major credit cards and debit cards for payment, though rentals secured with a debit card are typically subject to more stringent requirements, including credit checks and the application of a higher authorization hold.
- Optional Protection Services: Offering various insurance and protection products, such as Loss Damage Waiver (LDW) and Personal Accident Insurance (PAI), to provide customers with peace of mind during their rental period.
The Hertz Temple Hills branch offers several key features that enhance its offering to the local user base:
- Cargo Van Specialization: Unlike some general rental branches, the explicit offering of Cargo Van Rental makes this location a reliable option for small businesses, contractors, or residents planning a move in the area.
- Flexible Payment Options: The acceptance of both Credit Cards and Debit Cards broadens the customer base, ensuring that even those without a major credit card can access a vehicle, provided they meet the specific debit card rental criteria.
- Accessibility Focus: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot demonstrates a commitment to serving all members of the Temple Hills community.
- Efficient Service Capability: As noted in customer reviews, the staff is capable of operating with speed and efficiency during both pick-up and drop-off, which is a significant advantage for customers on a tight schedule.
- Established Brand Reliability: Being a part of the global Hertz network ensures that the location adheres to standardized safety, maintenance, and fleet quality protocols.
For making a reservation, confirming policies, or following up on an existing rental, customers can reach the Hertz Temple Hills location using the following information:
- Address: 4520a St Barnabas Rd, Temple Hills, MD 20748, USA
- Phone: (301) 702-0361
- Mobile Phone: +1 301-702-0361
The Hertz Car Rental branch on St Barnabas Road is a worthwhile choice for Maryland users in Prince George’s County, particularly those whose needs extend beyond a simple passenger car.
The primary reason to choose this location is its dedicated focus on
Cargo Van Rental
. For small businesses, DIY movers, or contractors operating in the immediate Temple Hills and D.C. metro area, having a reliable, convenient source for commercial-grade utility vehicles is invaluable. The local accessibility of the branch, combined with on-site accessible features, further enhances its practical appeal for neighborhood users who may be unable to travel to distant airport locations.However, the provided customer feedback offers a critical caveat that renters must heed. While the branch has the potential for "fast and efficient" service, instances of unprofessional behavior, unauthorized charges (like the disputed $51 fuel fee), and reservation mix-ups (a reserved car being given away) clearly demonstrate that customers need to exercise extreme caution and diligence during the rental process.
Therefore, this Hertz location is highly recommended for users who are prepared to be proactive. Always call ahead on the day of pick-up to re-confirm the reservation and vehicle availability, and insist on a full, joint inspection of the vehicle's condition and the rental agreement's final cost. By meticulously checking the charges before signing—especially any optional services like pre-paid fuel—and ensuring that any modifications or changes to the reservation are clearly documented, a customer can mitigate the risk of encountering the negative issues reported by others. When these steps are taken, the Temple Hills Hertz branch offers a convenient, local, and specialized rental solution in Prince George's County. The team’s efficiency, when coupled with an available vehicle selection, makes for a strong local resource.
Hertz Car Rental - Temple Hills Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Temple Hills Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Temple Hills Photos








Hertz Car Rental - Temple Hills Location
Hertz Car Rental - Temple Hills
4520a St Barnabas Rd, Temple Hills, MD 20748, USA
Hertz Car Rental - Temple Hills Reviews
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★ 5★ 4★ 3★ 2★ 1If this platform didn’t require you to make a selection in order to submit this post, I wouldn’t even give it one star. I am thoroughly dissatisfied with the way I was treated at this location. This was my first time renting from Hertz and it will be my last. The lack of care and concern for a customer was unbelievable. He was rude and unfriendly the entire time I was there. After calling twice ahead of time, first to extend my time for pick up and second to ask about the policy for making changes to the reservation on the day of pick up, my car had been given away when I arrived. I ultimately decided not to make any changes to the reservation. Instead of taking responsibility for not having the vehicle I reserved, he quickly tried to shift the blame to me. And to repeat, I ultimately did not make any changes and at no time did I go online and cancel my reservation. Then he charged me an additional $10 per day for a 3 day rental. When I asked him If it was normal, not to check to see if a reservation has been canceled in the system, he said that it had been a long day and he was the only one there and did not have time to go back-and-forth into the system. If I did not need that rental car to travel to South Carolina for a funeral, I would have walked right out the door. And it doesn't stop there! When I got home I realized he added a $51 fuel charge that I did NOT ask for. This was a complete and utterly awful experience. And I would never use Hertz again.
August 07 · Denise RobertsI went to the Hertz’s on St.Barnabas rd in temple hill’s Maryland.They was fast and efficient but didn’t have a huge selection of vehicles.But the staff was amazing in doing their job well.
June 15 · Francine BurroughWould give 0 stars. Made a reservation which was confirmed. Got all the way there and was told by the older gentleman that they had no car for me. This is unacceptable. They should have called me before hand. Worse service I ever received at a car rental place
June 28 · Davon YoungWe came here to pick up a vehicle and we were told that there were no cars available and that our reservation didn't actually hold anything. We made several attempts to contact hertz directly and haven't reached a resolution. Attendent was also very rude and got quite loud while we were asking questions as we were confused since our reservation still even now shows active and late picking up.The fact that this review is being responded to but no actual resolution has even been attempted really shows how little care is given to the customer experience. If you are considering renting from this location do yourself a favor and go directly across the street to Enterprise they got us on checked out and on the road before this generic response was even attached to this review. Abhorrent customer service by hertz. I will always go with Enterprise thanks to this experience.
June 28 · KaZya MurphyThis was honestly the worst customer service experience I’ve ever had at a rental location. The older Black gentleman working the front was incredibly rude and dismissive. Despite having customers in the waiting room, he answered phone calls as if no one was standing there, holding extended conversations while we waited. When he finally addressed me, he was short, unhelpful, and downright rude. I can’t believe someone with such a poor attitude is in a customer-facing role. I will not return to this location.
June 23 · Patrice Hawk
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