Avis Car Rental Introduce
For residents and visitors to the Triangle area, securing reliable transportation is often essential, whether for a quick business trip, a family vacation across the Tar Heel State, or simply managing a local need for a spare vehicle. Located conveniently in Knightdale, just east of Raleigh, Avis Car Rental offers a recognized national name with local services to meet your vehicle rental requirements. This branch serves as both a comprehensive car rental agency and a dedicated van rental agency, providing options for personal travel, group excursions, and light commercial needs right here in North Carolina.
Avis maintains a broad fleet to cater to different demands. While the exact models available fluctuate with local demand and season, their general offerings typically span a wide selection of vehicle types, from fuel-efficient economy and compact cars perfect for solo travelers or city commuting, to larger SUVs and spacious vans for families or groups exploring the North Carolina coast or mountains. This variety is designed to ensure that you can find the right fit for your budget and specific travel itinerary.
The Knightdale Avis Car Rental location is situated strategically to be easily accessible for those in Wake County and the surrounding communities. Its prime location in a prominent local shopping center makes it simple to reach, avoiding the congestion often associated with airport-based rental counters. Being a neighborhood location provides convenience for local users who need a rental without needing to travel to Raleigh-Durham International Airport (RDU).
The facility is part of the Wide Waters Commons Shop Center, which means easy access off of Highway 64/Knightdale Boulevard. This proximity to major roads makes both picking up and dropping off your vehicle straightforward, regardless of whether you're coming from Raleigh, Wendell, Zebulon, or other nearby North Carolina towns. For those requiring specific accommodations, the location is confirmed to offer key accessibility features to assist all customers.
- Address: 2001 Widewaters Parkway, Knightdale, NC 27545, USA. The office is in the Wide Waters Common Center.
- Accessibility: The facility offers a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that the services are available to all members of the North Carolina community.
The Knightdale Avis branch specializes in multiple rental categories, making it a versatile option for varied local needs. The core offerings revolve around its primary identity as both a car rental and a van rental agency.
- Car Rental Agency Services: Providing a full spectrum of cars, generally ranging from economy class for maximum fuel efficiency, to full-size sedans for comfortable road trips, and various levels of SUVs for added space and capability. Luxury and specialty vehicles may also be available, depending on the seasonal fleet.
- Van Rental Agency Services: Catering to groups, large families, or small teams, the availability of vans, such as minivans or passenger vans (including 12- and 15-passenger options based on fleet availability), is particularly beneficial for group travel, moving smaller items, or events across North Carolina.
- Payment Flexibility: They accept multiple forms of payment, including major Credit cards and Debit cards, although specific restrictions and deposit requirements for debit card use should always be verified directly with the agency upon booking.
- Pick-up Service: For local renters, it is often possible to arrange a complimentary local pick-up service, allowing you to get to the rental office without having to rely on a taxi or other ride service. This service must be confirmed by calling the location directly prior to your reservation.
This Avis location strives to provide a rental experience highlighted by customer-focused services and specific discounts, which are highly valued by the local clientele.
- Active Military Discounts: A significant highlight is the offering of Active military discounts. Avis nationally partners with programs that provide up to a percentage off of the 'Pay Now' rates for active military and veterans, demonstrating a commitment to supporting those who serve our country, a large population in North Carolina. Specific details, verification requirements, and eligible discounts should be confirmed when booking.
- Wide Vehicle Selection: The fleet aims to offer everything from small, economical vehicles to full-size SUVs and vans, ensuring customers can match the rental to their exact travel needs, whether it's navigating downtown Raleigh or heading out to the Outer Banks.
- Convenient Neighborhood Location: Being a non-airport branch makes the rental process potentially quicker and often more convenient for residents needing a vehicle without the added hassle of airport traffic and fees.
- Accessibility: The dedicated provision of a wheelchair accessible entrance and parking lot makes this location a reliable choice for customers with mobility considerations.
For current hours of operation, to confirm vehicle availability, or to arrange for a local pick-up, customers are advised to contact the Knightdale branch directly.
- Address: 2001 Widewaters Parkway, Knightdale, NC 27545, USA (Inside the Wide Waters Common Center)
- Phone: (919) 217-4316
- Mobile Phone: +1 919-217-4316
Choosing a car rental service is about more than just the lowest price; it involves considering reliability, service, and avoiding unexpected issues. Avis Car Rental in Knightdale provides a convenient local option with a recognized brand name and a good range of vehicles, especially those who appreciate the availability of dedicated Active military discounts and the convenience of a neighborhood location with solid Accessibility features.
However, it is vital for all North Carolina renters to be fully aware of the full rental process to ensure a smooth experience. Public reviews of this specific location, and the company at large, have repeatedly indicated potential concerns regarding "additional cleaning fees" for alleged issues like smoking or excessive dirt upon return, sometimes applied days or weeks after drop-off, even when initial drop-off inspections seemed satisfactory. Customers have reported having to dispute these charges directly with corporate offices.
To best protect yourself and ensure a hassle-free experience with this or any rental agency, local users are strongly encouraged to take the following steps:
- Document Everything: Before driving off the lot, and especially upon returning the vehicle, take clear, timestamped photos and videos of the car's interior and exterior condition, paying close attention to cleanliness. This documentation can be crucial evidence if a dispute over cleaning or damage arises later.
- Insist on a Final Walk-Around: Request that a staff member perform a thorough final inspection with you present at the time of return, and, if possible, get written confirmation that the vehicle was returned in acceptable condition and that all outstanding charges have been finalized.
- Understand Policies: Be completely clear on all policies regarding smoking, pet travel, and excessive dirt, as the charges for violating these rules can be substantial and are often the source of disputes.
By utilizing the convenient location, the broad selection of cars and vans, and taking proactive steps to document the vehicle's condition, you can leverage the benefits of renting from a major agency like Avis in Knightdale for your travel needs across North Carolina and beyond.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos

Avis Car Rental Location
Avis Car Rental
2001 Widewaters Parkway, Knightdale, NC 27545, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Well I wish I would have read the reviews before hand! I am another they are trying to collect extra money from. They are trying to say car smells of smoke! Yet NO ONE SMOKED IN THE CAR OR SMOKES FOR THAT MATTER! WHEN I RETURNED THE CAR THE MAN CAME OUT AND CHECKED IN THE VEHICLE AND THANKED ME FOR RETURNING IT SO CLEAN AND SAID EVERYTHING WAS GOOD. ABOUT 2 HOURS LATER HE CALLED AND SAID THAT IT WAS SMOKED IN. I TOLD HIM SEVERAL TIMES IT WAS NOT. I SAID I WANTED TO SPEAK WITH MANAGER HE SAID CALL BACK TOMORROW. I DID AND WAS TOLD WELL IF THE GUY FROM THE DAY BEFORE SAID IT SMELLS LIKE SMOKE THEN IT DOES THEN. WHAT! NOT POSSIBLE! AFTER READING THE REVIEWS, I TRULY THINK THIS BRANCH ARE CROOKS! How can you get in the car one minute and thank me because car is returned so nice and a few hours later say different. They have a scam going on charging extra to customers after the fact! Never again will I rent from them! I had rented a car for Enterprise shortly before this for a month because of an accident and never once had an issue or accused of smoking in a vehicle because I DON'T SMOKE AND EITHER DO ANY OF MY PASSENGERS. I would have rented from Enterprise again but they did not have one available. So if you need a rental go somewhere else, so you are not charged for bogus charges!
August 20 · Stress FreeListen to the other reviewers - this place will scam you with "additional cleaning fees" after you return the vehicle! We recently rented from this location - we saw, in action, the owner charge returners additional cleaning fees - as much as $425.We were handed the keys to a semi-clean vehicle that we went home and had to clorox wipe down through out.When we returned the vehicle we had it washed and vacuumed prior to avoid any additional cleaning fees. I took several photos and a video to document how the vehicle was returned. I received a letter in the mail today (almost a full month later) indicating that I would be charged an additional $125 cleaning fee for the rental. I'm currently disputing the charge with corporate and very glad we took photos and videos prior to turning the keys over. Corporate was able to confirm I should not have been charged and removed the additional charges.
July 01 · Ashley GallegoUgh, where do I even begin with this Avis? Customer service is an absolute joke. There's ONE person there who seems to have a decent attitude, and honestly, they're the only reason this isn't a zero-star review (if that were possible). The owner? Completely unpleasant to deal with. And don't even get me started on the "clean" cars they supposedly provide. I was handed a vehicle that clearly hadn't seen a vacuum or a proper wipe-down in ages. Dirt, crumbs, you name it – it was there. Despite the owner's assurances that their cars are clean, my experience was the complete opposite. Save yourself the headache and rent from literally anywhere else. This place is a disaster.
April 22 · Chew ShannonAbsolutely dreadful experience! I would give zero stars if possible. I watched the owner personally inspect three different cars, assuring me, "I'm going to find you a good one." After this supposed thorough check, the car I received was unbelievably filthy, with what looked like old food wrappers and other debris all over the floor of the minivan. I'm not talking a little bit of debris. No exaggeration here. It's beyond me how any of those cars could have been considered acceptable. The customer service was unhelpful and unapologetic when I raised these issues. Save yourself the headache and rent from literally anywhere else. This was a truly disappointing start to my trip.
April 16 · Chew ShannonDo not rent from these people! They steal money from you! They chargers me $290 for “pet hair” on the door of a car and I don’t even have a pet. I vacuumed the car out before I even turned it in out of courtesy because we did track leaves in the car.Update: I called corporate and they resolved the issue immediately and professionally!
January 23 · Charity Britton
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