Hertz Car Rental Introduce
For residents across the South Suburbs of Chicago, having a reliable local option for vehicle rentals is crucial, whether you are managing an insurance claim, planning a family trip out of state, or simply needing an extra vehicle for temporary use. The Hertz Car Rental location in Crestwood, IL, operates as a local branch of one of the world's most recognized Car rental agency brands, providing a range of transportation solutions for the Illinois community. Situated conveniently on Cal Sag Road, this location serves as a critical access point for renters in Crestwood, Midlothian, Alsip, and surrounding areas.
As part of a major international network, this Hertz location generally offers access to a broad and well-maintained fleet, from economical cars perfect for efficient city travel into Chicago or short commutes, to larger capacity vehicles like SUVs and Minivans, ideal for the needs of a family road trip across the Midwest. Their presence in a commercial area, rather than an airport, highlights their focus on serving the everyday, local transportation requirements of the Illinois driver.
It is important for local users to note that while the Hertz brand provides certain universal features and programs, the experience at any individual branch can vary. Based on local feedback, renters should always confirm all terms, review the vehicle thoroughly before accepting it, and clarify any charges, such as those relating to calendar days or drop-off policies, directly with the local staff to ensure a smooth rental process that aligns with their expectations.
The Hertz Car Rental branch at 5009 Cal Sag Rd in Crestwood, IL, is a prominent, non-airport facility designed to meet the immediate and planned travel needs of the local community. This agency leverages the strength of the global Hertz fleet and brand reliability to offer numerous car categories, including sedans, SUVs, and specialized vehicles like Cargo Vans. This diverse fleet is particularly valuable in the South Suburban area, where personal or commercial vehicle availability is essential for daily life and business operations.
The Crestwood location strives to offer efficient onsite services, ensuring that the pickup and drop-off process is as streamlined as possible for the customer. Unlike the highly transient nature of airport rentals, this branch often deals with renters who require vehicles for longer durations, such as for vehicle repairs or extended family visits. Therefore, services like the acceptance of both Credit Cards and Debit Cards for payment, as well as providing on-site parking, are tailored for the convenience of local Illinois users. The company also offers the Hertz Gold Plus Rewards program, which can expedite the rental process for frequent users, allowing members to skip the counter and proceed directly to their reserved vehicle at many locations.
The physical address of the facility is strategically placed for easy local access:
Address: 5009 Cal Sag Rd #410, Crestwood, IL 60418, USA
The location on Cal Sag Road, a well-known thoroughfare in the area, offers straightforward driving access for customers coming from various South Suburban towns. This is especially convenient as it is nestled within a commercial hub, often near other essential services and shopping centers. The main access roads in the area connect easily to major regional highways, facilitating a quick start to any journey, whether heading into the greater Chicago area or traversing downstate Illinois.
A significant feature of this specific location is its commitment to accessibility. For customers requiring specialized accommodations, the branch provides a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot. This attention to accessibility ensures that a broader range of the Illinois population can utilize their services without facing unnecessary logistical hurdles. Furthermore, the availability of On-site parking for customers' personal vehicles during the rental period adds a layer of convenience that is highly valued by local renters.
The Hertz Car Rental agency in Crestwood provides a suite of essential and specialized services that cater to both personal and business rental needs:
- Comprehensive Passenger Vehicle Fleet: Offering various classes including Economy, Compact, Midsize, Fullsize sedans, and a range of SUVs (Midsize, Standard, and Fullsize), Minivans, and specialty vehicles like Convertibles.
- Cargo Van Rental: A specialized service crucial for local businesses or residents needing to move large items, furniture, or equipment, offering a much-needed commercial transport solution.
- Onsite Services: The availability of direct, face-to-face interaction and transactional support at the physical location, which is important for sorting out immediate rental details or vehicle concerns.
- Diverse Payment Options: Acceptance of both major Credit cards and Debit cards for payment, providing flexibility for different customer financial preferences.
- Mileage Options: Typically offering free Unlimited Mileage on Most Rentals, a major benefit for drivers planning to cover significant distances across Illinois and the wider region.
- Optional Equipment: Availability of add-ons such as GPS devices and child safety seats (infant, child, and booster) for a nominal fee, ensuring compliance with state safety laws.
- Loyalty Program Benefits: Access to the Hertz Gold Plus Rewards program, which offers perks like expedited service, spouse/domestic partner additional driver fee waivers (in the US), and potential discounts on other services.
This Hertz location distinguishes itself through several features that enhance the rental experience for local Illinois users:
- Active Military Discounts: A significant highlight, offering special rates and benefits (often up to 25% off base rates) for active members of the military community as a token of appreciation for their service.
- Accessibility for All: The provision of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures the facility is easily navigable for customers with mobility challenges.
- Commercial Rental Options: The specific offering of Cargo Van Rental addresses a niche but frequent local need for commercial or heavy-duty personal transport.
- Dual Payment Acceptance: The flexibility to use both Credit cards and Debit cards for transactions at this location offers a broad range of options for personal renters.
- Convenient Local Base: Situated in a non-airport, commercial sector of Crestwood, the branch provides a less congested and more direct rental experience for local pickups and returns.
For Illinois residents and visitors needing to contact the Crestwood branch of Hertz Car Rental for reservations or inquiries, the following details are provided:
Address: 5009 Cal Sag Rd #410, Crestwood, IL 60418, USA
Phone: (708) 385-0883
Mobile Phone: +1 708-385-0883
The Hertz Car Rental in Crestwood, IL, is worth considering, particularly for customers who place value on specific offerings like the accessibility features, the availability of specialized vehicles like cargo vans, and the exclusive Active military discounts. The convenience of a local, non-airport location on a main road like Cal Sag Rd is a definite advantage, minimizing travel time for those in the South Suburbs. For business owners or residents needing to transport goods, the availability of a Cargo Van Rental is a key differentiating factor from many smaller agencies. Furthermore, the ability to utilize the Hertz Gold Plus Rewards program and take advantage of perks like waived fees for a spouse as an additional driver in the U.S. can significantly enhance the value proposition for frequent renters.
However, potential customers should proceed with diligence. Available public reviews highlight significant concerns regarding vehicle cleanliness, customer service responsiveness, and local billing practices, such as the questionable "calendar day" charging policy mentioned by one renter. Therefore, while the national brand offers a reliable fleet and beneficial programs, local users are strongly advised to perform a meticulous check of the rental vehicle before leaving the lot, clearly confirm all aspects of the rental agreement, including the exact return time and any associated charges, and retain all documentation, including the final receipt, to mitigate potential future disputes. By taking these proactive steps, an Illinois renter can best utilize the features and convenience this Crestwood branch provides.
Hertz Car Rental Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
Hertz Car Rental Photos










Hertz Car Rental Location
Hertz Car Rental
5009 Cal Sag Rd #410, Crestwood, IL 60418, USA
Hertz Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Worst customer service ever they stole my belongings from my rental wrongly repossessed it bad with communication would never do business or refer no one I know. They just take your money would never work with Lyft through them again if my life depended on it nothing is professional about it and hertz specialist over the phone literally told me my belongings was at this location and they lied to my face and laughed and said it wasn’t
August 21 · SkyIred Chi-Kara JonesCar was rented with stains and not completely cleaned. They were pretty unprofessional when I asked for another vehicle even when I was willing to pay more for an upgrade. They had an Infinity available online and when I asked for the vehicle the rep was extremely rude about it and said she had it reserved for someone else. I was going to just place the order online but I decided to take my business elsewhere.They also refused to give me a ride home because I was a mile out of their range even though they did not have to pick me up initially and rented the dirty vehicle for over a week. I was told that the manager could override so I asked to speak to the manager and was told she would reach out to me. After about 4 hours I called back and was put on hold for an hour for the manager to come on and immediately tell me no and hang up the phone.This location tried to charge me for an additional day, when questioned they said they charge by calendar day. Apparently that is how they milk insurance companies out of more money but since I paid personally should have never been charged that way. It's just a way to scam an extra day from you. Will never do business with this location again. I teetered on never using Hertz again but after speaking with the call center they rebuilt confidence with the brand, but definitely not the location. They provided a refund for the xtra day that was charged but nothing else for filthy car and horrible customer service.
October 07 · ArtOne of the worst car rental experiences I have ever had. The Cars are old and high mileage. They are never clean which upsets me. Never renting from here again. Not making the same mistake twice.
December 18 · Disney FanThe guys are nice but no one EVER ANSWERS THE PHONE. I don’t have time to make the long drive there all the time especially for simple things. Please answer the phone
July 03 · Chris diazI’m renting a vehicle from Hertz via the Lyft Express Program and I do not recommend.Pros:The process was easy and seamless.Cons:•Received a car on E. Absolutely no gas, not even a 1/4 tank•interior of the Car covered with stains. Looked very unkempt.• Car needed an oil change as soon as it was given to me. In my opinion, this should’ve been done prior to it being rented out.• When choosing the rental plan via Lyft, I opted for a midsize vehicle for $321 with unlimited miles.After two weeks, my weekly rate went to $405.Spoke with the young man at the counter and he nonchalantly stated “you were given a discount for two weeks and after that the price increases”. I replied that it didn’t state any of that during the initial sign up process nor did he mention when I actually came to pick the car up. He stated that he gave me paperwork that listed those details.Checked my paperwork, and absolutely none of it reflects what he said. This was very deceptive and outright sneaky. - I do not recommend using Hertz.•There is no way to speak with anyone. There is no emergency roadside assistance number listed in the case of an emergency. There isn’t even a number listed for general concerns.(Case in point: I ran over a nail and I have been on hold for over 25 mins just to speak with someone to receive assistance. )If you’re looking to rent a vehicle, please go with Flex Drive instead of Hertz. - (At least they have a readily accessible emergency roadside assistance number)
February 15 · Priscilla C.
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