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Enterprise Rent-A-Car
- 249 N Main St, Randolph, MA 02368

Car rental agency, Van rental agency ★3.0

249 N Main St, Randolph, MA 02368, USA

3.0
The rental car itself was clean, reliable, and ran great. The rental process at the Randolph MA location on May 1 was smooth and the service during pickup and return was decent. We had no complaints about the vehicle or the initial customer experience. Everything seemed to go well until after we returned the car and realized we had accidentally left a bag of newly purchased Walmart items in the trunk totaling around one hundred twenty eight dollars. We contacted the branch immediately and were told the car had already been cleaned out, but despite follow ups and receipt proof, we received no real answers and no effort to locate our missing belongings.What happened next felt dishonest and deeply disappointing. Our items were not misplaced. They were stolen while the vehicle was in Enterprise’s possession. The lack of accountability and transparency from the staff was extremely frustrating. No log of found items was provided, no one admitted to seeing the bag, and the entire issue was brushed off. Enterprise needs to do better. When customers trust you with their travel needs, that includes trusting your staff not to take their personal property. The car may have been great, but the way our situation was handled was crooked and unacceptable. We will not be returning to this location and cannot recommend it to others unless serious changes are made. - Donny Philippe
Enterprise Rent-A-Car Overview Intro Detail Photos Location Reviews

Enterprise Rent-A-Car Introduce

Enterprise Rent-A-Car at 249 N Main St in Randolph, MA, is a key local resource for personal and commercial mobility on the South Shore of Massachusetts. As a well-established Car rental agency and Van rental agency, this branch provides essential transportation solutions, whether you need a temporary vehicle for a weekend trip to Cape Cod, an insurance replacement car while yours is in the shop, or a spacious van for moving personal items or transporting a large group to a Boston event. The location proudly identifies as a women-owned business, adding a valuable layer of diversity and local community commitment to its operations.

The brand's presence in Randolph, a town with excellent access to major regional routes like Route 24 and I-93, makes it a convenient choice for residents of Quincy, Braintree, Holbrook, and Brockton. This accessibility saves Massachusetts users the hassle of traveling to busy airport hubs for their rental needs. Beyond standard vehicle rentals, the branch distinguishes itself with features designed for convenience and inclusion. This includes a robust offering of payment methods—Credit cards, Debit cards, and modern NFC mobile payments—which simplify the financial transaction for all customers. Furthermore, the commitment to accessibility, demonstrated by the Wheelchair accessible entrance and Wheelchair accessible parking lot, ensures that all members of the community can access their services without physical barriers.

A significant highlight of this Enterprise branch is the provision of discounts for active military members. This commitment honors the service of local military families and personnel, offering them financial relief on their leisure or official travel rentals. This detail resonates strongly within the broader Massachusetts community, which values and supports its service members. While the vast majority of customer interactions, like the one described by a loyal, recurring customer, highlight the professional, courteous, and highly efficient service provided by staff members like Jake, Drew, and Matt, it is important for prospective renters to note that accountability for personal belongings is a critical expectation. A separate review, detailing a disappointing experience with unaddressed lost property, emphasizes that while the vehicle and initial process were satisfactory, a lack of transparency and follow-up regarding a missing bag of items was unacceptable. This feedback serves as a reminder for all customers to ensure no personal property is left behind, and for the management to uphold the highest standards of integrity in their lost-and-found procedures.

Ultimately, the Randolph Enterprise Rent-A-Car aims to be more than just a place to pick up keys; it strives to be a trusted neighborhood partner for all transportation needs, defined by its convenience, specialized fleet options, and community-conscious features.

Location and Accessibility

The Enterprise Rent-A-Car branch is situated in a highly accessible and central location within Randolph, MA, serving the greater South Shore area with ease. Its placement on a major street is ideal for local users who rely on convenient, neighborhood-based services.

The physical address for the agency's office is:

249 N Main St, Randolph, MA 02368, USA

North Main Street (Route 28) is a main artery running through Randolph, providing straightforward road access. The location's proximity to larger highways like Route 24 offers quick connections for travel throughout the Commonwealth, whether you are heading north toward Boston, south toward Taunton and Fall River, or connecting to I-95.

A key feature of the Randolph location is its commitment to physical accessibility, ensuring a welcoming environment for all customers:

  • Wheelchair Accessible Entrance: The building's design allows for unhindered entry for customers using wheelchairs or other mobility aids.
  • Wheelchair Accessible Parking Lot: Designated, convenient parking spaces are available to ensure easy and safe access from the vehicle to the rental office, eliminating a common barrier found at many commercial locations.

This focus on location and universal accessibility underscores the branch’s role as a reliable, neighborhood-friendly service provider in the Massachusetts South Shore region.

Services Offered

The Enterprise Rent-A-Car in Randolph is a dual-service location, offering a comprehensive suite of options as both a Car rental agency and a Van rental agency. This dual capability ensures a broad range of customer needs can be met, from standard personal travel to specialized group or commercial hauling requirements.

The extensive services provided typically include:

  • Comprehensive Vehicle Rental: Offering a wide selection of cars, ranging from economy and compact models (for fuel-efficiency) to mid-size, full-size sedans, SUVs, and luxury options for enhanced comfort and capacity.
  • Van Rental Agency Services: Providing various passenger and cargo vans, including Minivans, 12- and 15-passenger vans for group travel, and commercial cargo vans for moving or business logistics.
  • Insurance Replacement Rentals: Seamless coordination with local insurance providers and auto body shops to supply temporary vehicles for customers whose cars are out of service for repairs.
  • Variety of Payment Options: Accepting all major forms of electronic payment, including Credit cards, Debit cards, and NFC mobile payments (e.g., Apple Pay, Google Pay), for maximum customer convenience at the counter.
  • Reservation Flexibility: Offering daily, weekly, and monthly rental options to suit various Massachusetts travel and transportation durations.
  • Corporate/Business Programs: Providing specialized rates and terms for local businesses needing fleet solutions or employee travel arrangements.
Features / Highlights

The Enterprise Rent-A-Car Randolph branch distinguishes itself from competitors through a combination of key features that cater directly to the Massachusetts consumer's need for convenience, recognition, and social values.

  • Identifies as Women-Owned: The branch proudly identifies as a women-owned business, demonstrating a commitment to supporting business diversity and reflecting a progressive approach to local commerce on the South Shore.
  • Active Military Discounts: The agency provides a concrete benefit to those who serve, offering discounts specifically for active military personnel on leisure travel, a valuable perk that reflects the company's commitment to the military community.
  • Exceptional In-Person Customer Service: Customer feedback highlights an overwhelmingly positive in-branch experience, with staff members consistently described as professional, courteous, and detail-oriented, with a notable ability to make repeat customers feel valued.
  • Universal Physical Accessibility: The inclusion of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures the service is available to all customers, regardless of mobility requirements.
  • Modern Payment Acceptance: Beyond standard Credit cards, the acceptance of Debit cards and NFC mobile payments (e.g., Apple Pay) positions the branch as forward-thinking and modern in its transaction process, catering to varied consumer preferences.
  • Dual Fleet Capability: Functioning as both a Car rental agency and a Van rental agency provides a comprehensive, one-stop solution for both leisure and utility rental needs.
Contact Information

For all rental needs, from booking a vehicle to inquiring about van availability or military discounts, customers are encouraged to contact the Enterprise Rent-A-Car branch in Randolph directly. The local team is ready to assist with reservations and policy questions.

  • Address: 249 N Main St, Randolph, MA 02368, USA
  • Phone: (781) 961-9550
  • Mobile Phone: +1 781-961-9550
  • Primary Service Types: Car rental agency, Van rental agency
What is Worth Choosing

Choosing Enterprise Rent-A-Car in Randolph, MA, offers a compelling mix of national reliability and local commitment that is highly valuable to Massachusetts users. This location is particularly worth choosing for those who value convenience, professional service, and community-conscious business practices. The staff’s reputation for professionalism and courteous interactions—with specific shout-outs to team members like Jake, Drew, and Matt—suggests an in-branch experience that is consistently smooth and efficient, which is crucial when dealing with time-sensitive travel or insurance replacements.

Furthermore, the agency’s recognition as a women-owned business, alongside its dedication to accessibility via a Wheelchair accessible entrance and parking lot, makes it a socially responsible choice. For military personnel, the presence of Active military discounts provides a tangible benefit that shows appreciation for service. The dual capability as a Car rental agency and a Van rental agency means virtually all transportation needs, from a compact car for commuting to a 15-passenger van for a family outing, can be met in one place. While one customer review raised a serious concern about accountability for lost property after the rental return, the vast majority of feedback points to a highly professional on-site team. Customers are advised to exercise due diligence by thoroughly checking their vehicle before returning it, but they can otherwise expect a high standard of service and convenience rooted right here in the South Shore community.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5Enterprise Rent-A-Car Picture 6Enterprise Rent-A-Car Picture 7Enterprise Rent-A-Car Picture 8Enterprise Rent-A-Car Picture 9Enterprise Rent-A-Car Picture 10

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

249 N Main St, Randolph, MA 02368, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.9 from 365 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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