New Generation Transportation

- 657 Quarry St unit 30H, Fall River, MA 02723

For residents across Southeastern Massachusetts and the Fall River area, finding reliable, safe, and specialized transportation for vulnerable populations is a critical need. New Generation Transportation fills this vital role, distinguishing itself not as a traditional 'car rental' agency, but as a dedicated provider of specialized transport services. Their primary focus is on Handicapped transportation service and School bus service, with a major emphasis on Non-Emergency Medical Transportation (NEMT) and Wheelchair Transportation Services. This service model is essential for ensuring that seniors, individuals with disabilities, and those needing specialized assistance can maintain their health, independence, and social connections within the Commonwealth.

Operating out of Fall River, this local company is committed to delivering a higher level of care and personalized attention than is typically found with general taxi or ride-share options. Their mission revolves around providing safe, trusted, and reliable services that offer peace of mind to clients, family members, and professional care providers alike. In Massachusetts, where access to high-quality healthcare is a priority, specialized transport is the crucial link that ensures patients arrive at their scheduled appointments safely and on time. As a company that openly Identifies as women-owned, New Generation Transportation brings a distinct, compassionate perspective to the often-challenging logistics of non-emergency transport.

The importance of this service in the Massachusetts healthcare landscape cannot be overstated. Non-Emergency Medical Transportation ensures MassHealth members and private-pay clients who face mobility challenges or lack access to reliable vehicles can attend essential check-ups, ongoing treatments like dialysis or chemotherapy, and rehabilitation sessions. By focusing their expertise here, New Generation Transportation provides an invaluable service, essentially acting as the accessible vehicle 'rental' solution for those who require specialized assistance rather than just a standard automobile.

New Generation Transportation is strategically located in Fall River, MA, serving as a hub for the entire Southeastern Massachusetts region, including Bristol County and parts of Rhode Island. Their central operating address is at 657 Quarry St unit 30H, Fall River, MA 02723, USA. Fall River is a key city in the region, offering excellent access to major state routes, which allows the company to efficiently dispatch their specialized fleet across a wide service area that extends beyond the immediate city limits to towns like Seekonk, Swansea, and Westport in Massachusetts, as well as Tiverton and Portsmouth in Rhode Island.

The physical location itself prioritizes the needs of their clientele, which is a defining feature of their service. The facility includes a dedicated Wheelchair accessible parking lot. For family members or caregivers coordinating transport, this feature ensures that the initial logistics of arrival or consultation at their office are handled with convenience and respect for mobility challenges. While most of their service is curb-to-curb or door-to-door transportation, a commitment to on-site accessibility reinforces their specialization in serving the handicapped and senior communities of Massachusetts. Their presence in Fall River means local coordination is simplified, and dispatch times can be optimized for the regional travel needs of their clients.

New Generation Transportation provides an extensive and specific suite of services tailored to meet the non-emergency transport needs of their Massachusetts client base. These services go far beyond simply driving a passenger; they encompass a trained, supportive, and compassionate experience.

Key specialized services offered include:

• Non-Emergency Medical Transportation (NEMT): Providing essential, scheduled rides to healthcare facilities.
• Non-Emergency Wheelchair Transportation: Utilizing specialized vehicles equipped with ramps or lifts to safely transport passengers who must remain in a wheelchair.
• Non-Emergency Stretcher Transportation: Offering transport for patients who require travel in a reclined position, ensuring comfort and safety.
• Doctor's Appointment Transportation: Dedicated services for routine visits, check-ups, and specialized healthcare appointments, reducing the likelihood of missed care.
• Transportation To Medical Appointments and Treatment Facilities: Reliable transport for ongoing treatments such as dialysis, chemotherapy, physical therapy, and other time-sensitive healthcare needs.
• Senior Transport and Private Transportation: Catering to the general mobility needs of the elderly, including transport for shopping, social outings, and personal errands.
• Car Service and Special Occasions Transportation: Offering comfortable, pre-arranged rides for events like family gatherings, weddings, or church services, as noted by a grateful customer review.
• Pick Up and Drop Off Services: Providing door-to-door assistance, often including help with boarding and exiting the vehicle, and luggage handling.
• Drivers Training: A supplementary service that speaks to their core competency in safe and responsible vehicle operation.
• First Aid and Healthcare Transportation In: All drivers are required to be certified in Basic First-Aid & CPR and trained in Passenger Assistance Sensitivity and Safety (PASS).

The standout features of New Generation Transportation are rooted in their professional standards, specialization, and customer-centric approach, which are highly valued by Massachusetts consumers of specialized services.

• Specialization in Wheelchair and Stretcher Transport: Their primary focus on Wheelchair Transportation Services and Non-Emergency Stretcher Transportation confirms they possess the necessary specialized vehicles and trained staff, setting them apart from general transport providers.
• Certified and Trained Drivers: Drivers are rigorously vetted, including comprehensive background checks (CORI/CBC) and required certifications in Defensive Driving, Basic First-Aid & CPR Certification, and crucial Passenger Assistance Sensitivity and Safety (PASS) training. This commitment to training ensures superior care and handling.
• Women-Owned Business: Identifying as women-owned often signals a business culture focused on empathy, detailed scheduling, and client-first communication, qualities reflected in the overwhelmingly positive customer testimonials.
• Highly-Rated Reliability and Compassion: Customer reviews repeatedly highlight the company's punctuality and the kindness, attentiveness, and professionalism of the staff. One user stated, "The staff have been on time, kind, and attentive to my husband's needs," and praised their flexibility with schedule changes.
• Flexibility and Availability: The company is recognized for accommodating client needs beyond standard hours, as one reviewer noted their ability to provide transportation for a Saturday wedding when other medical services were unavailable, demonstrating crucial operational flexibility.

New Generation Transportation serves the Fall River and broader Southeastern Massachusetts community from their convenient location. Customers seeking to arrange transportation for themselves or a loved one are encouraged to use the direct contact information provided below to discuss service needs, scheduling, and specific assistance requirements.

• Address: 657 Quarry St unit 30H, Fall River, MA 02723, USA
• Phone (Scheduling/Inquiries): (508) 415-9298
• Mobile Phone (Direct Contact): +1 508-415-9298

When contacting the office, Mass. residents should be prepared to discuss the nature of the transport—whether ambulatory, wheelchair, or stretcher—and any necessary details regarding medical appointments or special occasions to ensure the appropriate vehicle and driver assistance are scheduled.

For Massachusetts residents requiring more than a standard ride—those whose mobility, age, or medical condition necessitate specialized care—New Generation Transportation is a compelling choice. What makes them particularly worth choosing is their blend of specialized equipment and highly trained personnel. It is not just the wheelchair-accessible vehicles; it is the mandatory First-Aid & CPR and PASS training for every driver that elevates the service to a genuine standard of non-emergency patient care. The testimonials confirm this dedication, consistently praising the staff's kindness and the company's reliability, which is paramount when coordinating medical treatments.

Furthermore, their proven flexibility to accommodate schedule changes, holiday hours, and weekend needs—as demonstrated by a customer needing Saturday transport—is a vital operational feature for busy families and care providers in Massachusetts. This locally-focused, women-owned business has cultivated a strong reputation in the Fall River area for being organized, attentive, and fully committed to safe, on-time arrivals at critical destinations like doctors' appointments and treatment centers. Choosing New Generation Transportation means selecting a partner that understands the sensitive nature of non-emergency medical and specialized transportation, offering a reassuring, reliable, and compassionate service that is indispensable to the senior and disabled communities across the region.

New Generation Transportation

657 Quarry St unit 30H, Fall River, MA 02723, USA