Avis Car Rental Introduce
For residents and visitors in the greater Rochester area of New York, reliable ground transportation is essential, whether you're traveling across the state for a weekend getaway, needing a temporary vehicle while your car is in the shop, or organizing group travel. Avis Car Rental, situated conveniently at 1225 Jefferson Road, stands as a well-established provider, offering a wide array of vehicles ranging from standard passenger cars to specialty van rentals. This local branch of the nationally recognized brand serves the community with the reliability and fleet options associated with Avis, making it a common choice for various rental needs in the western New York region.
While the Avis brand represents a commitment to service, the customer experience at any given local branch can vary. It is important for local users to be aware of policies, especially regarding non-airport locations and their specific operating hours and local practices. The location is known for offering certain discounts, such as for active military personnel, which provides tangible value to a key segment of the New York community. However, as documented by customer feedback, potential renters should always verify all reservation details, operating hours, vehicle condition, and final pricing before signing any agreements to ensure a smooth and satisfying experience.
Location and Accessibility: The Jefferson Road Advantage
The Avis Car Rental at 1225 Jefferson Road is an easily accessible "off-airport" location, strategically placed to serve the residential and commercial areas around Rochester, NY, without the typical congestion or fees associated with airport terminals. The location is situated near the Frontier Commons Mall, a key commercial hub that makes it simple for local New Yorkers to incorporate a vehicle pick-up or drop-off into their daily errands or routine travel plans.
The specific operating hours for this neighborhood branch are crucial for planning your rental, especially for weekend needs:
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 8:00 AM - 2:00 PM
- Sunday: 9:00 AM - 2:00 PM
The shorter operating window on weekends means that renters must adhere strictly to these times for pick-ups and returns to avoid potential additional charges, as noted in customer experiences regarding early closures and late returns. For added convenience and adherence to federal standards, the location offers key accessibility features:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Services Offered: Catering to Diverse New York Travel Needs
As both a Car Rental Agency and a Van Rental Agency, the Avis location at 1225 Jefferson Road provides a diverse fleet and complementary services to meet various transportation requirements for local residents and travelers to the New York region.
- Full Range of Passenger Cars: The fleet typically includes economy and compact cars perfect for city driving and fuel efficiency, intermediate and full-size sedans for business and comfort, and various classes of SUVs (Intermediate, Standard, Premium) suitable for family trips or navigating New York's variable weather.
- Van Rental Agency Services: This location specializes in larger vehicle rentals, including Minivans (like the Chrysler Pacifica) and Passenger Vans (such as 12- or 15-passenger models), making it a valuable resource for local churches, sports teams, and large family outings.
- One-Way Rentals: Avis generally facilitates one-way rentals, allowing customers to pick up a vehicle in Rochester and drop it off at another Avis location, such as a different city in New York or another state, though drop-off charges may apply.
- Optional Rental Add-ons: Standard Avis services include the option to add extra equipment such as GPS navigation units, child safety seats, and the provision for an additional driver (often at a daily fee).
- Flexible Payment Methods: For ease of transaction, the location accepts major Credit Cards and Debit Cards for payment. It is important to note that specific requirements and deposit holds may differ when using a debit card, so customers should confirm policies prior to rental.
Features and Highlights: Value and Policy Considerations
This Avis location, operating under the established brand, offers certain benefits that attract local renters, alongside general policies that customers must observe.
- Active Military Discounts: A key highlight is the offering of special discounts for active military personnel, a valuable feature that supports service members in the New York community with reduced rental rates.
- Avis Preferred Membership: Frequent renters can benefit from the Avis Preferred loyalty program, which aims to provide faster service, priority counters, and other perks, enhancing the overall rental flow, especially during busy periods.
- After-Hours Return Options: While the counter has strict closing times, the location is noted to support after-hours returns using a secure drop-off box, though customers must be aware that liability for the vehicle remains until a staff member officially checks it in the following business day.
- Fuel Policy Awareness: Like many rental agencies, Avis uses a 'full-to-full' or prepaid fuel option. Renters should ensure the tank is full upon pick-up, and return it full, or purchase a fuel option to avoid costly refueling charges, a point of general importance that customer reviews underscore.
- Strict Adherence to Operating Hours: The customer feedback explicitly highlights that published closing times (e.g., 2:00 PM on Sunday) are strictly enforced, and unexpected changes or late returns can lead to significant additional charges, including fees for an extra day of rental.
Contact Information: Securing Your Reservation
For making reservations, confirming vehicle availability (especially for specialty vans), or clarifying policies regarding pick-up windows and pricing adjustments, contacting the local Avis branch directly is highly recommended, as New Yorkers often prefer to deal with a local representative rather than a centralized call center.
Address: 1225 Jefferson Rd, Rochester, NY 14623, USA
Phone: (585) 427-8170
Mobile Phone (Direct Line): +1 585-427-8170
It is advisable to use the direct local number for inquiries about existing reservations, particularly if there are concerns about pick-up times, vehicle readiness, or final billing discrepancies, as this increases the chance of speaking with the local team who completed the rental agreement.
What is Worth Choosing Avis Car Rental at 1225 Jefferson Road
The Avis Car Rental at 1225 Jefferson Road is an excellent choice for New York residents and travelers seeking a diverse rental fleet outside of the busy airport environment. Its key value proposition lies in the convenience of its location near major shopping centers and its comprehensive offerings, including specialized van rentals.
- Local Convenience for Residents: Being an off-airport location, it is ideal for local Rochester residents whose own cars are undergoing maintenance, offering easy access and less hassle than airport rental counters.
- Military Savings: The active military discount provides a valuable cost-saving benefit that directly serves and honors the local military community.
- Group Travel Capability: The availability of passenger vans and minivans makes it a go-to option for organizations, schools, or large families needing to transport groups for events, trips to upstate parks, or moving projects.
However, potential renters must be proactive in managing their experience. While the brand offers great services, the local execution requires customer diligence:
- Confirm the final price and all charges before accepting the vehicle, and do not rely solely on verbal assurances regarding charges "falling off."
- Inspect the vehicle thoroughly—both cleanliness and maintenance issues (e.g., registration expiration, gas tank level)—and report them immediately before leaving the lot.
- Adhere strictly to the limited weekend operating hours to avoid unexpected late return fees.
For the New York user who is prepared to be thorough with their booking and inspection process, the Avis location at 1225 Jefferson Road provides a necessary and convenient local source for a variety of rental vehicles, underpinned by national brand support and a helpful military discount program.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos






Avis Car Rental Location
Avis Car Rental
1225 Jefferson Rd, Rochester, NY 14623, USA
Avis Car Rental Reviews
pricepick upcallairportnumberdoordrivingcreditneedsmanager
★ 5★ 4★ 3★ 2★ 1I made a reservation for 2:00 on a Sunday not realizing that this location closes at 2. Thankfully my plans were flexible and I was able to pick it up the following morning with no significant impact to my travel. I was concerned about my reservation being held so I both looked online and called Avis and was assured they had a 24 hour grace period and I could pick it up in the morning with no issue. They assured me I didn’t need to cancel or book a new reservation.I did pick it up in the morning and returned within my original window (was just driving 4 hours to the Cleveland airport) but the charge on my paperwork was $90 more for my reservation (original was $111, charge was $201). The employee offered no explanation but assured me that the charge would “fall off” as long as I returned it within 24 hours, and called his boss who said the same. I didn’t have time to wait around so against my better judgment I initialed the higher charge with their assurances that I would not have to pay more than my reservation stated. They also underlined the 585 number I could call if I had issues, implying I would actually be able to call the location vs a call center in wherever if I had an issue. (Spoiler: that was not the case).Unrelated to the reservation issues, the car was dirty inside and out, gas tank was not full, and it had a trunk full of DVDs. Also it had a funky smell through the vents.The charge has now been processed by my credit card at the higher $201 amount without any “falling off” of the additional mystery charges and customer service was unwilling to adjust it when I called. I would not recommend Avis or this location based on this experience and at this point I would avoid Avis altogether.
July 16 · Natalie Gingerich MackenzieI recently rented from this location and had a terrible experience. First I was given a car that was filthy, maintenance was required, the registration was expired, and the car had damage. I had issues with the car while driving which caused inconveniences to me. It took me longer to get back home because of how the car was running. When l went to return the car the location closed early which caused me to get charged for another day. To return the car the following day I had to call off of work. I was not compensated for my experience or my inconveniences. I don’t see myself renting with this location again.
July 31 · Jameell BarnesWe picked up our car there to drive to NYC.. The SUV they gave us was damaged... absolutely filthy.. the back hatch floor was caved in... we went back in and they gave us a different one.. that was all they had. It was better.. but still dirty on the outside and inside.. I had to take it home and clean it... go to the airport to get yr vehicle.. DO NOT GO HERE..
September 14 · Toni HaneyThe Avis Rental on Jefferson Road provided the most difficult and frustrating ordeal we have ever experienced with a business.There is no local store phone number, no key Dropbox, the manager/ owner was rude and unwilling to work with us.They claim to be an independent store and hold no responsibility for the instructions we were given to return the vehicle on a holiday weekend from the 1-800 number posted on their store door (the only number listed anywhere) and yet refused to listen to our complaint and said ironically we needed to call customer service (same number above). We were charged for 4 extra rental days when the car had been sitting in their lot the entire time.The only way to get ahold of anyone at this business is to physically walk in the door.We have submitted a claim online.
April 24 · Lindsay LazenbyI arrived about 15 minutes early and Crystal was the rep. Things went quickly and pleasantly. I was out of there in 10 minutes and on the road in a nicely cleaned inside and out Toyota. Car was great on gas. Flawless pick up and return. Could use some better signage outside but I was able to find it.
September 29 · Alice Torres
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