Enterprise Rent-A-Car

- 1100 81st Ave, Merrillville, IN 46410

For Indiana residents and visitors navigating the vibrant Northwest Indiana corridor, reliable transportation is key to connecting with major hubs like Chicago and enjoying local Lake County life. The Enterprise Rent-A-Car branch located at 1100 81st Ave in Merrillville, IN, is consistently recognized as a premier destination for hassle-free vehicle rentals. Operating as both a full-service Car rental agency and a specialized Van rental agency, this location provides a vast fleet of well-maintained vehicles, ensuring that whether your needs are for business, pleasure, or emergency replacement, you’ll find the perfect set of wheels.

The excellent reputation of this Merrillville location is built on a foundation of professional, attentive, and genuinely caring customer service. Local customers frequently praise the staff for being "incredibly kind, professional, and attentive," noting that the rental process is "efficient and seamless." This focus on the customer experience—making sure renters feel "valued from start to finish"—sets this branch apart in a competitive market. Furthermore, staff members like 'Tyler' are specifically recognized for their helpfulness in explaining options "thoroughly but quickly," ensuring that renters are well-informed without delays. This dedication to high-standard service makes the Merrillville branch a highly recommended choice for a reliable and friendly rental experience.

The facility has taken thoughtful steps to ensure universal access for all Indiana users:

• Wheelchair Accessible Entrance: A clear and accommodating entrance is provided, facilitating entry and exit for all customers, including those with mobility challenges.
• Wheelchair Accessible Parking Lot: Dedicated parking is available close to the building, ensuring a barrier-free transition from your personal vehicle to the rental counter.

A notable convenience mentioned by customers is the ability to drop off the vehicle outside of business hours. The branch provides an After Hours Service, which involves parking the vehicle, locking the doors, and placing the keys in a designated drop box, often located on the left side of the front door. It is crucial for customers to remember that the vehicle remains their responsibility until it is officially checked in by a staff member on the next business day. This flexibility is invaluable for renters needing to return their vehicle late in the evening or on a day the branch is closed.

The primary services available include:

• Diverse Vehicle Fleet: Access to a wide range of rental options, including economy and compact cars for maximum fuel efficiency, comfortable full-size sedans, powerful SUVs for family trips, and specialty vehicles like luxury cars and pickup trucks (subject to availability).
• Specialized Van Rentals: As a dedicated Van rental agency, the branch offers spacious minivans (7- and 8-passenger) for group travel, as well as large 12- and 15-passenger vans and cargo vans for moving or commercial purposes.
• Onsite Services: All rental transactions, vehicle inspections, and customer support are handled directly at the 1100 81st Ave location, providing a focused, dedicated point of service.
• Flexible Payment Options: Renters can use major credit cards, accepted debit cards (subject to specific branch requirements, including age and deposit/address verification), and the convenience of NFC mobile payments for a quick checkout.
• Fueling Options: Customers are provided with a choice of how they wish to handle the fuel tank, including prepaying for fuel at a competitive rate, allowing the branch to refuel and charge them upon return, or refilling the tank themselves before drop-off.
• Roadside Assistance Protection (RAP): The option to purchase this additional coverage, which helps cover costs associated with flat tires, lockouts, jump starts, and fuel delivery (within certain terms), adding peace of mind for travel throughout Indiana and beyond.

• Identifies as Women-Owned: Supporting this location means supporting a local, diverse business committed to excellence and professional service.
• Active Military Discounts: The branch offers special discounted rates for active-duty military, veterans, and government employees, ensuring those who serve and have served receive deserved savings on their rental needs.
• Top-Rated Customer Service: Reviewers consistently cite the staff's kindness, attentiveness, and responsiveness as a major highlight, with the entire process described as "stress-free" and "seamless."
• Efficient In-and-Out Process: The staff is trained to handle the rental process quickly, allowing customers to "get in and out" fast, a crucial advantage for busy professionals or families.
• Convenient After-Hours Return: The ability to drop the keys in a secure key drop box after hours provides valuable flexibility, allowing renters to meet deadlines without worrying about business closing times.

• Address: 1100 81st Ave, Merrillville, IN 46410, USA
• Phone: (219) 756-2233
• Mobile Phone: +1 219-756-2233

Enterprise Rent-A-Car

1100 81st Ave, Merrillville, IN 46410, USA