Enterprise Rent-A-Car Introduce
For Indiana residents and visitors navigating the vibrant Northwest Indiana corridor, reliable transportation is key to connecting with major hubs like Chicago and enjoying local Lake County life. The Enterprise Rent-A-Car branch located at 1100 81st Ave in Merrillville, IN, is consistently recognized as a premier destination for hassle-free vehicle rentals. Operating as both a full-service Car rental agency and a specialized Van rental agency, this location provides a vast fleet of well-maintained vehicles, ensuring that whether your needs are for business, pleasure, or emergency replacement, you’ll find the perfect set of wheels.
The excellent reputation of this Merrillville location is built on a foundation of professional, attentive, and genuinely caring customer service. Local customers frequently praise the staff for being "incredibly kind, professional, and attentive," noting that the rental process is "efficient and seamless." This focus on the customer experience—making sure renters feel "valued from start to finish"—sets this branch apart in a competitive market. Furthermore, staff members like 'Tyler' are specifically recognized for their helpfulness in explaining options "thoroughly but quickly," ensuring that renters are well-informed without delays. This dedication to high-standard service makes the Merrillville branch a highly recommended choice for a reliable and friendly rental experience.
The facility has taken thoughtful steps to ensure universal access for all Indiana users:
- Wheelchair Accessible Entrance: A clear and accommodating entrance is provided, facilitating entry and exit for all customers, including those with mobility challenges.
- Wheelchair Accessible Parking Lot: Dedicated parking is available close to the building, ensuring a barrier-free transition from your personal vehicle to the rental counter.
A notable convenience mentioned by customers is the ability to drop off the vehicle outside of business hours. The branch provides an After Hours Service, which involves parking the vehicle, locking the doors, and placing the keys in a designated drop box, often located on the left side of the front door. It is crucial for customers to remember that the vehicle remains their responsibility until it is officially checked in by a staff member on the next business day. This flexibility is invaluable for renters needing to return their vehicle late in the evening or on a day the branch is closed.
The primary services available include:
- Diverse Vehicle Fleet: Access to a wide range of rental options, including economy and compact cars for maximum fuel efficiency, comfortable full-size sedans, powerful SUVs for family trips, and specialty vehicles like luxury cars and pickup trucks (subject to availability).
- Specialized Van Rentals: As a dedicated Van rental agency, the branch offers spacious minivans (7- and 8-passenger) for group travel, as well as large 12- and 15-passenger vans and cargo vans for moving or commercial purposes.
- Onsite Services: All rental transactions, vehicle inspections, and customer support are handled directly at the 1100 81st Ave location, providing a focused, dedicated point of service.
- Flexible Payment Options: Renters can use major credit cards, accepted debit cards (subject to specific branch requirements, including age and deposit/address verification), and the convenience of NFC mobile payments for a quick checkout.
- Fueling Options: Customers are provided with a choice of how they wish to handle the fuel tank, including prepaying for fuel at a competitive rate, allowing the branch to refuel and charge them upon return, or refilling the tank themselves before drop-off.
- Roadside Assistance Protection (RAP): The option to purchase this additional coverage, which helps cover costs associated with flat tires, lockouts, jump starts, and fuel delivery (within certain terms), adding peace of mind for travel throughout Indiana and beyond.
- Identifies as Women-Owned: Supporting this location means supporting a local, diverse business committed to excellence and professional service.
- Active Military Discounts: The branch offers special discounted rates for active-duty military, veterans, and government employees, ensuring those who serve and have served receive deserved savings on their rental needs.
- Top-Rated Customer Service: Reviewers consistently cite the staff's kindness, attentiveness, and responsiveness as a major highlight, with the entire process described as "stress-free" and "seamless."
- Efficient In-and-Out Process: The staff is trained to handle the rental process quickly, allowing customers to "get in and out" fast, a crucial advantage for busy professionals or families.
- Convenient After-Hours Return: The ability to drop the keys in a secure key drop box after hours provides valuable flexibility, allowing renters to meet deadlines without worrying about business closing times.
- Address: 1100 81st Ave, Merrillville, IN 46410, USA
- Phone: (219) 756-2233
- Mobile Phone: +1 219-756-2233
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1100 81st Ave, Merrillville, IN 46410, USA
Enterprise Rent-A-Car Reviews
pick upSUVcallcredit cardsundayvanpolicyhighwayfordparking
★ 5★ 4★ 3★ 2★ 1I recently rented a vehicle from the Enterprise team at 1100 W 81st Ave in Merrillville, Indiana, and I couldn’t be more impressed. From the moment I walked in, the staff were incredibly kind, professional, and attentive.They greeted me warmly and took the time to explain my options clearly.Their customer service was top‑notch—helpful, responsive, and genuinely caring.The rental process was efficient and seamless, with no unexpected holds or awkward moments.This branch truly holds itself to the highest standard of service—and it shows. My experience was stress‑free, and I felt valued as a customer from start to finish.I highly recommend this Enterprise location to anyone in need of a reliable, friendly rental experience
June 19 · John Mc InerneyMy family recently rented a car at the Merrillville location and Tyler really helped us out. He explained the different add on services thoroughly but quickly. I really appreciate how fast we were able to get in and out and that we were able to drop the car off the night before the rental was due. We will definitely be returning to this location for future rental needs.
August 25 · Ann RyanWe were in an accident late Saturday night on Memorial Day weekend. We were able to get online and reserve a vehicle to pick up Sunday between 10am and 1pm which in itself was a miracle. We are from Texas and were 1,000 miles from home. There are so many stressful things when you are in an accident but this was NOT one of them. This location was kind, helpful, empathetic, and easy to work with. We had to extend our rental twice, change 2 weeks to insurance, add a week of self pay, and we had issues arise that kept us from returning it to the original location. The staff here worked with us each time and had us taken care of in MINUTES each time! I could not have asked for anything better. It is locations like this one that have kept us exclusively using Enterprise for several years now. Thank you for everything! Words absolutely can not express how happy and thankful we are for this location and their staff. One of the best locations we have dealt with so far.
June 13 · Eric GarrisonI don’t know if this will help others, but I have to share my bad experience with this place.I booked a car through Expedia, and Enterprise canceled my reservation. They called me on the phone to inform me. This is not the first time this has happened.Today I made another reservation, and I’m waiting to see if they’ll do the same thing again.It really makes no sense, and I have no idea why they keep doing this.
October 09 · MSMFI had a great experience renting from Enterprise thanks to Alexa Wolak. She was super friendly, professional, and made the whole process quick and easy. You can tell she really cares about providing great service. Everything went smoothly from start to finish—highly recommend asking for Alexa if you rent here!
July 18 · Isabella
More Car Rental Near Me
Bedrock Car Rental4.0 (54 reviews)1096 W State St, Alliance, OH 44601, USA
Enterprise Rent-A-Car4.0 (186 reviews)811 W State St, Alliance, OH 44601, USA
Enterprise Rent-A-Car4.0 (78 reviews)372 W State St, Salem, OH 44460, USA
BMZ CLASSICS - closed for business3.0 (2 reviews)3200 Hoagland Blackstub Rd, Cortland, OH 44410, USA
Enterprise Rent-A-Car4.0 (461 reviews)3910 Youngstown Rd SE, Warren, OH 44484, USA
Hertz Car Rental - Warren - Youngstown Warren Road3.0 (156 reviews)4400 Youngstown Warren Rd, Warren, OH 44484, USA
Enterprise Rent-A-Car4.0 (393 reviews)4908 Mahoning Ave, Austintown, OH 44515, USA
U-Save Car & Truck Rental - Youngstown4.0 (59 reviews)970 Bears Den Rd Suite 1B, Youngstown, OH 44511, USA
Avis Car Rental3.0 (127 reviews)1453 Youngstown Kingsville Rd, Vienna, OH 44473, USA
Budget Car Rental3.0 (75 reviews)1453 Youngstown Kingsville Rd, Vienna, OH 44473, USA
Enterprise Rent-A-Car4.0 (382 reviews)303 W Rayen Ave, Youngstown, OH 44502, USA
Hertz Car Rental - Boardman - Market Street3.0 (166 reviews)7735 Market St, Boardman, OH 44512, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car4.0 (380 reviews)
BEST RENTAL CAR LLC5.0 (10 reviews)
Enterprise Rent-A-Car4.0 (325 reviews)
Enterprise Rent-A-Car4.0 (914 reviews)
Hertz Car Rental3.0 (3 reviews)
Enterprise Rent-A-Car4.0 (626 reviews)Trending Car Rental Blog Posts
Why Airport Car Rentals Are Always More Expensive — and When They’re Worth It
Why You Should Always Review Your Receipt Before Leaving the Lot
How to Handle Roadside Emergencies When Driving a Rental Car in the U.S.
How to Plan a Multi-Stop Road Trip with a Rental Car and Stay Within Your Budget
What Every Traveler Should Know About Vehicle Type Upgrades
What Rental Car Companies Don’t Tell You About Insurance Coverage
