Enterprise Rent-A-Car

- 99 Commercial St, Malden, MA 02148

For residents and visitors in the greater Boston area, particularly those north of the city in communities like Malden, Medford, and Melrose, having a reliable, easily accessible local car rental option is indispensable. Enterprise Rent-A-Car at 99 Commercial Street in Malden, MA, stands out as a dedicated neighborhood branch focused on delivering practical mobility solutions with an emphasis on truly stellar customer service. This location is designed to serve the everyday needs of the Massachusetts community, whether you require a vehicle for a weekend escape, need a temporary replacement car while yours is in the shop, or simply require a larger van for a group outing or a small move.

What truly sets this Enterprise location apart is its commitment to going "above and beyond" for customers, a sentiment frequently echoed in local testimonials. In an industry where a smooth transaction can sometimes feel like a rarity, the Malden team—including names like Alan, Ray, Jeff, and Sebastien Antoine, as highlighted by grateful renters—has built a reputation for professionalism, kindness, and problem-solving. This human touch is especially critical when travel plans are complicated by last-minute cancellations or unexpected challenges, making the Malden branch a trusted resource when local options closer to Boston may be completely sold out.

The convenience of a neighborhood location cannot be overstated. Unlike the high-pressure environment of an airport counter, this Commercial Street branch offers personalized service and a key feature for local customers: the Enterprise Free Pickup Service. This means that if you are within a reasonable distance and at a non-airport location, Enterprise may come to you, take you back to the office to complete your paperwork, and get you on the road quickly. This service alone makes the Malden location an ideal choice for residents without easy access to transit or who are dealing with a vehicle breakdown.

The Enterprise Rent-A-Car branch is situated on Commercial Street in Malden, providing a highly convenient, centralized location for the local suburban populace outside of Boston proper.

• Physical Address: The location is 99 Commercial St, Malden, MA 02148, USA. This is an easily identifiable commercial area in the heart of Malden, accessible from major local roads.
• Access for Local Residents: Being a neighborhood branch, it is highly accessible by personal vehicle for residents in the Malden, Melrose, Everett, and Medford areas. It avoids the congestion and complications of driving into Boston or navigating the busy airport rental centers.
• Hours of Operation: The Malden Commercial Street location operates during standard business hours, accommodating local customers’ schedules:
  • Monday through Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 12:00 PM
  • Sunday: 9:00 AM – 12:00 PM
• Proximity to Public Transit: The location is generally accessible via local bus routes and is relatively close to the Malden Center MBTA station, although customers are encouraged to verify their preferred travel method.

Enterprise in Malden focuses on a broad range of car and van rentals to meet the diverse transportation needs of its Massachusetts customer base:

• Comprehensive Vehicle Fleet: The branch provides a full spectrum of rental options, including:
  • Economy, Compact, Midsize, and Full-Size Sedans for daily commuting and essential travel.
  • SUVs (Standard and Premium) to handle New England weather and family trips.
  • Minivans (7- and 8-passenger options) for large family vacations or group travel.
  • Passenger Vans (10-, 12-, and 15-passenger options) for organizations, teams, or event transportation.
  • Specialty vehicles, which may include Luxury, Convertibles, and Hybrid models, depending on local availability.
• Replacement Rentals: A primary service for a neighborhood branch is providing seamless replacement vehicles for customers whose personal cars are undergoing maintenance, repair, or are involved in an accident, often coordinating directly with insurance companies and dealerships.
• Short-Term and One-Way Rentals: Enterprise offers flexible booking options, from daily rentals for short trips to weekly and long-term rentals, including the option for convenient one-way rentals to other destinations across the country (fees may apply).
• Mobility Solutions for Customers with Disabilities: Enterprise is committed to assisting customers with disabilities, offering Adaptive Driving Devices (such as hand controls) at no additional charge. Customers should call the National Reservation Center at (866) 225-4284 in advance to reserve a properly equipped vehicle.

The Malden Commercial Street branch is highly recommended by local patrons due to its operational model that prioritizes customer relief and flexibility:

• Enterprise Free Customer Pickup: This is arguably the most valuable service for a local, non-airport branch. Customers at non-airport locations can call the office directly during normal business hours to arrange for a free pickup, eliminating the hassle of arranging a ride to the rental office.
• Exceptional, Problem-Solving Staff: Customer reviews consistently highlight the staff’s willingness to "go above and beyond," especially in high-stress situations. The team is known for being professional, knowledgeable, and proactive in securing the "best option" for a customer, even when the original reservation model may not be available.
• Diverse Options for Group Travel: The availability of large passenger vans—up to 15 passengers—makes this Malden location a key resource for organizations, sports teams, and large family logistics in the North Shore area.
• Commitment to Rental Assurance: The staff’s proven dedication to finding a suitable vehicle, even when other locations are "completely sold out," provides a significant peace of mind for Massachusetts residents relying on their booking for essential travel.

To arrange a reservation, confirm the free pickup service, or inquire about vehicle availability, customers should contact the Malden branch directly during their operating hours.

• Address: 99 Commercial St, Malden, MA 02148, USA
• Phone (Local): (781) 321-9898
• Phone (Mobile/Direct): +1 781-321-9898
• Online Reservations: Reservations can be easily initiated or modified on the Enterprise website or via their mobile application.

For any user in the Massachusetts area who values convenience and outstanding human service, the Enterprise Rent-A-Car branch in Malden is an exceptional choice. It is particularly worth choosing this location if you are a local resident relying on a rental due to an accident or repair, or if you need to rent a large passenger van, as these services are core to the neighborhood branch model. The staff's demonstrated ability to navigate logistical challenges and prioritize customer needs—turning a potential travel crisis into a "smooth and stress-free" experience—is an invaluable local asset.

The combination of the Free Pickup Service, which removes a major travel barrier for many renters, and the personal, kind attention from the Malden team (as praised by grateful customers who were "completely out of options" elsewhere) solidifies this location’s reputation. This branch isn't just about renting a car; it's about providing a total, reliable transportation solution that recognizes the value of local, professional support. When planning your next trip from the greater Boston area, or when facing an unexpected vehicle need, trust the team at 99 Commercial Street to look out for your best interests.

Enterprise Rent-A-Car

99 Commercial St, Malden, MA 02148, USA