Enterprise Rent-A-Car

- 1795 East Ridge Road, Rochester, NY 14622

Planning a getaway from the hustle and bustle of New York City, needing temporary wheels while your car is in the shop, or organizing a group trip upstate? Having access to a dependable car or van rental service is essential for New Yorkers, offering the flexibility and freedom that public transport can't always provide, especially when traveling outside the immediate metropolitan area. Enterprise Rent-A-Car is a widely recognized name in the region, and its local branch, located on East Ridge Road in Rochester, New York, serves as a great option for residents across the state looking for reliable transportation solutions. This branch is known for providing the high-quality, professional service Enterprise customers expect, whether you're looking for a compact car for a quick weekend or a spacious van for a major move or group outing.

This specific location stands out as a dedicated car and van rental agency, catering to a diverse range of transportation needs, from personal trips and family vacations to commercial and business requirements. The team at the East Ridge Road branch strives to make the rental process as smooth and customer-friendly as possible, aiming to reduce the stress that can often accompany vehicle rental, particularly during unexpected events like a personal vehicle accident. A key distinction for this branch is that it proudly identifies as a women-owned business, adding a unique and community-focused element to its professional operations within the Enterprise network.

While situated in Rochester, the 1795 East Ridge Road location (often associated with the Irondequoit area) is a key regional hub for those living in or traveling across the wider New York state area, including residents driving up from the downstate and surrounding regions. Rochester offers a central point for exploring the Finger Lakes region, Buffalo, Syracuse, and even for quick trips into Canada, which Enterprise policy generally permits for most vehicle classes with proper documentation. The branch’s positioning on a major thoroughfare makes it highly accessible by car for local pick-ups and returns.

Accessibility is a priority at this Enterprise location. They are committed to serving all members of the community by ensuring easy access for everyone who needs a vehicle. This commitment is demonstrated through specific provisions made on-site to assist customers with mobility challenges.

As a dual-category agency (Car rental agency and Van rental agency), the range of services and vehicle types offered here is comprehensive, aimed at fitting nearly every need or budget. Renting a vehicle from this Enterprise branch allows you to select the exact right size and style for your journey, from fuel-efficient models ideal for city driving or long highway stretches, to larger options perfect for moving cargo or people. The available services include:

• Car Rentals: Featuring a wide selection of vehicle classes such as Economy, Compact, Midsize, Standard, Full-size cars, and SUVs (Compact, Small, and Standard), catering to both individual and family travel.
• Van Rentals: Specialized options including Minivans (often seating 7 or 8 passengers), and larger Passenger Vans (up to 12 or 15 passengers) for group travel, sports teams, or event transportation.
• Cargo Van Rentals: Perfect for moving, transporting large items, or supporting small business logistics and deliveries.
• Pick-up Service: Enterprise is widely known for its "We'll pick you up" service, a tremendous convenience for customers in the local vicinity who are without transportation to the rental office (though terms and specific pick-up zone restrictions may apply).
• Insurance Replacement Rentals: Working directly with many major auto insurance companies to provide seamless temporary replacement vehicles for customers whose personal cars are undergoing repairs or have been totaled.
• After Hours Service: Offering flexibility for late returns by providing a secure drop box for keys outside of standard operating hours, though customers remain responsible for the vehicle’s condition until the business opens.

The East Ridge Road Enterprise location distinguishes itself through both its operational approach and specific customer-focused perks that make the rental experience better for New York drivers.

• Women-Owned Business: The branch identifies as a women-owned business, providing customers with an opportunity to support a diverse-led local enterprise while accessing a global company's network and reliability.
• Active Military Discounts: A notable highlight is the availability of discounts for active military personnel, recognizing and supporting those who serve.
• Accessibility Features: The location ensures full compliance and ease of use for all customers, featuring a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot.
• Flexible Payment Options: Renters have the convenience of using various payment methods, including major credit cards, debit cards, and modern NFC mobile payments. Note that specific terms, particularly regarding deposits and vehicle class restrictions, often apply when using a debit card, so it is always wise to confirm these details when booking.
• Customer-Centric Service Model: As highlighted by positive customer feedback, the team is professional, friendly, and focuses on making the entire process — from initial rental to follow-up and final return — simple and stress-free. In one glowing review, a customer noted the staff’s proactive nature, which included follow-up calls and even an offer to switch the rental car to ensure satisfaction.

If you're in the New York region and need to inquire about availability, policies, or make a reservation, you can reach out to the Enterprise Rent-A-Car branch directly at the following coordinates:

Address: 1795 East Ridge Road, Rochester, NY 14622, USA
Phone: (585) 467-7700
Mobile Phone: +1 585-467-7700

Choosing the Enterprise Rent-A-Car on East Ridge Road in Rochester offers several distinct advantages. Beyond the sheer availability of both reliable passenger cars and commercial vans, the commitment to service shines through. Many New Yorkers rely on rental cars in stressful situations, such as following an accident. The numerous positive customer reports emphasize that the staff here goes the extra mile—being professional, friendly, and even making follow-up calls to ensure customer satisfaction throughout the rental period. This level of personalized care is invaluable.

Moreover, the business's identity as a women-owned enterprise and its offering of active military discounts reflect a dedication to community and inclusivity. For those who prioritize supporting businesses with strong values and who require specific accessibility features, this branch is an ideal choice. While one piece of feedback did mention some administrative and vehicle condition issues (damage, cleanliness, and fuel level discrepancies) that required follow-up, it is important to note that the positive feedback consistently highlights that the *employees* were professional, friendly, and made the overall process simple, even in challenging situations like an insurance-paid rental. The fact that the staff offered to switch the rental car if the customer was not satisfied demonstrates a commitment to resolving issues and placing the customer's experience first. This makes the Enterprise branch a strong candidate for your next New York car or van rental need.

Ultimately, whether you are planning a drive across New York state, handling an insurance claim, or simply need a temporary vehicle upgrade, the East Ridge Road Enterprise branch provides a convenient location, a diverse fleet, and a service model designed to treat customers like valued individuals. Remember to book in advance, especially for specialty vehicles like passenger vans, to ensure the best selection and rates for your New York travel plans.

Enterprise Rent-A-Car

1795 East Ridge Road, Rochester, NY 14622, USA