Enterprise Rent-A-Car Introduce
For residents and visitors in the greater New York region, specifically in Upstate New York, having access to a reliable, customer-focused car and van rental service is essential for travel, business, or simply getting around when your primary vehicle is unavailable. Enterprise Rent-A-Car at 763 Linden Ave in Rochester, NY, stands out as a highly-regarded local provider, offering more than just a transaction—they deliver a commitment to exceptional service and a diverse fleet tailored to meet various needs. This location serves as a key travel partner for those in Monroe County and the surrounding areas, whether you're planning a weekend getaway, need a temporary replacement vehicle, or require a spacious van for a group outing.
The Rochester location is not just another branch in a large national chain; it actively distinguishes itself within the local community. It is highlighted as a women-owned business, demonstrating a commitment to diversity and local entrepreneurship within the New York business landscape. Furthermore, the dedication to customer satisfaction is frequently noted by users. For instance, customers have praised the team for going "above and beyond" with complimentary vehicle upgrades when the original reservation had minor issues, and for making the entire rental and replacement process "smooth and hassle-free," even after unexpected incidents hundreds of miles into a trip. This proactive and helpful approach to problem-solving is a core value proposition for New York users who prioritize convenience and peace of mind during their rental period.
Enterprise Rent-A-Car is classified as both a Car rental agency and a Van rental agency, confirming its ability to support a broad range of passenger and light commercial transport requirements. The fleet at this location typically includes everything from economical compact cars perfect for navigating city traffic to spacious full-size SUVs for family trips, and a variety of passenger and cargo vans. This extensive selection ensures that local users can find the exact vehicle type required, whether it’s for insurance replacement, a major move, or a vacation trip across New York State or beyond.
This Linden Avenue branch is known for its friendly, helpful, and knowledgeable staff, who are committed to making the rental process easy and convenient from beginning to end. High customer loyalty is a direct result of this focus on service, making this specific Enterprise location a strong contender for your next vehicle rental requirement in the Rochester area.
The Enterprise Rent-A-Car branch is conveniently situated at 763 Linden Ave in Rochester, NY 14625, USA. This location places it in the East Rochester area, providing excellent access for customers traveling from various parts of Monroe County and the surrounding suburbs. Its proximity to major roadways allows for a quick start to any journey, whether heading toward downtown Rochester, the Greater Rochester International Airport (ROC), or venturing onto the New York State Thruway (I-90) for longer trips.
The operating hours for this location are designed to accommodate a busy local schedule, generally including availability throughout the week:
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 1:00 PM
- Sunday: 10:00 AM - 2:00 PM
These hours provide flexibility for both weekday business rentals and weekend leisure travel. For the convenience and comfort of all customers, the facility itself is dedicated to accessibility, featuring essential provisions:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
This commitment ensures that the facility is readily available and comfortable for all members of the New York community, regardless of their mobility needs.
The 763 Linden Ave Enterprise branch offers a comprehensive suite of car and van rental services to cater to the diverse needs of Rochester-area customers:
- Passenger Car Rentals: A full spectrum of vehicles, from economy and compact models for fuel-efficient city travel to full-size and premium sedans for comfort and business travel.
- SUV and Crossover Rentals: A wide selection of SUVs, including small, standard, and full-size models like the Chevrolet Tahoe or similar, ideal for families, winter driving, or long road trips across New York State.
- Van Rentals: Offering both passenger vans (e.g., minivans and 12/15-passenger vans) for group travel, sports teams, or large families, and cargo vans for light commercial use, moving, or equipment transport.
- Replacement Rentals: Expert assistance for customers whose personal vehicles are being repaired, often coordinating directly with insurance companies and local body shops for seamless service.
- One-Way Rentals: The convenience of picking up a vehicle in Rochester, NY, and dropping it off at another Enterprise location nationwide, as highlighted by a customer review involving a drop-off at Charlotte Douglas International Airport.
- Long-Term Rentals and Fleet Solutions: Providing flexible rental options for individuals needing a vehicle for a month or longer, and supporting local businesses with cost-effective, customized fleet management solutions.
What truly sets this particular Enterprise location apart are its distinctive customer-focused and inclusive features:
- Identifies as Women-Owned: Supporting a locally operated business that contributes to diversity in the regional economy.
- Active Military Discounts: A proud offering of discounts to active military members as a gesture of appreciation for their service.
- Outstanding Customer Service: Consistently praised for friendly, knowledgeable staff, quick problem resolution (like the reported one-hour replacement process), and proactive service, including complimentary vehicle upgrades.
- Flexible Payment Options: Accepting a wide range of payment methods for convenience, including Credit cards, Debit cards, and modern NFC mobile payments.
- Accessible Facility: Commitment to accessibility with a Wheelchair accessible entrance and Wheelchair accessible parking lot, making the pickup and drop-off process smooth for all customers.
For reservations, inquiries about fleet availability, or to speak with the knowledgeable staff about your rental needs, please use the contact information below:
- Address: 763 Linden Ave, Rochester, NY 14625, USA
- Phone: (585) 264-9990
- Mobile Phone: +1 585-264-9990
Choosing Enterprise Rent-A-Car at 763 Linden Ave in Rochester is an easy decision for New Yorkers who value reliability, flexibility, and genuinely outstanding customer service. It’s worth choosing this location because the business goes beyond the standard rental agreement to deliver a superior experience. The women-owned status provides an opportunity to support local, diverse business leadership. More tangibly, the reported experiences of receiving unexpected, complimentary upgrades and undergoing a quick, one-hour vehicle replacement process demonstrate a tangible commitment to customer comfort and convenience that is hard to find elsewhere.
The availability of specialized options, such as van rentals for large groups and active military discounts, further expands the location's appeal. When combining the logistical advantages of a broad fleet, convenient operating hours, accessible facilities, and flexible payment methods with the human element of friendly, professional staff like 'Noah and the team,' this Enterprise branch at 763 Linden Ave proves itself to be a top-tier choice for car and van rentals in Upstate New York. For any local trip, cross-country adventure, or vehicle replacement need, this location offers the peace of mind that your transportation is in professional, caring hands.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
763 Linden Ave, Rochester, NY 14625, USA
Enterprise Rent-A-Car Reviews
teamnameSUVvangasjobinsurance companycheck-incleanhome
★ 5★ 4★ 3★ 2★ 1I had a fantastic experience with Enterprise. I originally reserved a sedan at their 763 Linden Ave location in Rochester, NY, but it had a few minor issues. The staff went above and beyond by upgrading me to a full-size SUV at no extra cost, something no other rental company has ever done for me. Their customer service was truly outstanding. Dropping off the car at Charlotte Douglas International Airport in North Carolina was quick and easy. The whole process took less than five minutes. From start to finish, everything was smooth and hassle-free. Enterprise has definitely earned my loyalty!
May 19 · Romans ManyielNever renting vehicles from anywhere else! Everyone at this location is friendly, helpful, and knowledgeable. Noah and the team made everything easy and convenient from A to Z. I even ran over a bolt 600 miles into my trip and needed a new car. The entire replacement process took about an hour. Couldn’t have asked for any better service!
October 13 · Claire BellisI recently rented a vehicle through Enterprise Rent-A-Car and wanted to share an honest and thorough review of my experience, which was a mix of both challenges and commendable service.To begin with, I had reserved a vehicle well in advance with a scheduled pickup time early in the morning. I arrived promptly, expecting a smooth process—especially after receiving confirmation. Unfortunately, upon arrival, there were no vehicles immediately available for me to pick up. Despite calling ahead and having a confirmed reservation, I was told I would need to wait until a vehicle became available. This was not only unexpected but quite frustrating, particularly as I had time-sensitive plans, including traveling to attend a family funeral.What followed was a nearly 10-hour wait at the location. I remained patient and courteous, and I appreciate the staff on-site who did their best to accommodate my situation despite the inventory shortage. It’s clear this was not a case of individual negligence, but rather an unfortunate lack of fleet availability at that time. Nonetheless, better inventory management or proactive communication about possible delays would have been greatly appreciated.Once a vehicle was finally ready, I was relieved. The car itself—though it had a noticeable smell upon pickup—was otherwise in excellent condition. It ran smoothly, was clean and comfortable inside (besides the light odor), and served my needs very well throughout the trip. The fuel policy was also fair and clearly communicated: I received the vehicle with a full tank, and I returned it the same way, without issue.Despite the major delay, Enterprise ultimately helped me get where I needed to be. While I arrived later than originally planned, I was still able to attend my family member’s funeral and spend meaningful time with loved ones. That alone meant a great deal, and I’m grateful the situation was salvaged.
May 17 · Shiri YukiThese folks have been great to work with this year, attentive and accommodating. I've been renting from Enterprise for work and play for 25 years, sometimes once a week for long stretches of time, and I can count on one hand the times I've had frustrating experiences. Overall, across the globe, I have found them to be a great company, but I particularly appreciate my neighborhood store and the service I've been getting lately.
June 27 · Lórien CastelleJust a quick review and shout out to Scottie who helped me on Sunday August 24th, 2025 - Probably the best and friendliest customer service I can ever remember. Scottie was single handedly running the shop when I arrived, he was fast, efficient, professional and kind. When he went to run the car around, it wasn't up to his standard so he took the extra moment to vacuum it out again and still got us on our way in no time at all. If I was going to Rochester again, I would go out of my way to rent at this location. Top notch!
August 25 · Andrew Stanoch
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