Enterprise Rent-A-Car Introduce
For residents and visitors navigating the rapidly growing communities of Southwest Riverside County, Enterprise Rent-A-Car in Murrieta offers a crucial local resource for temporary transportation. This branch, situated on Madison Avenue, is more than just a typical rental counter; it's a dedicated Car rental agency and Van rental agency, providing the diverse fleet options and convenience the California lifestyle demands, whether for a quick replacement during vehicle service or for an extended family vacation.
The Murrieta location has garnered significant positive attention from local users, particularly for its commitment to customer satisfaction. Unlike many other branches that may receive mixed reviews, the feedback here consistently praises the staff for being “friendly every time,” “knowledgeable,” and doing their “best to accommodate the needs of the customer.” This high level of personal service is highlighted by a review detailing how staff members, specifically "Collin and Anna," went the extra mile to provide a working solution when the initial vehicle couldn't properly fit the customer's car seats. This demonstrates a proactive approach to problem-solving, which is highly valued by busy California families.
A key operational advantage that sets this location apart is its extended availability. As noted by one customer, **"The fact this office is open Sundays is great."** This weekend access is invaluable for those with demanding weekday schedules or those needing immediate vehicle replacements following an accident over the weekend. The convenience is coupled with a promise of quality, with customers often noting they receive an “almost a brand new vehicle” or receiving an upgrade when their requested category is unavailable. This indicates a well-maintained, modern fleet, which is a significant factor when considering a long-haul trip along the California coast or to a mountain destination.
Furthermore, this Enterprise branch identifies itself as a **women-owned** business, adding a notable local distinction and promoting diversity within the Murrieta business community. Coupled with its commitment to inclusion through **Active military discounts** and full physical accessibility, this location positions itself as a service-oriented and community-focused choice for vehicle rentals in the Temecula Valley area.
Strategically positioned near major thoroughfares, the Enterprise Rent-A-Car branch in Murrieta is easily accessible to customers throughout the region, including Temecula, Menifee, and Lake Elsinore. This prime location near the I-15 and I-215 corridors makes for a quick start to any journey.
- Address: The facility is located at 26790 Madison Ave, Murrieta, CA 92562, USA. Madison Avenue is a well-known local street, providing excellent connectivity without the hassle of airport traffic.
- Parking: Customers benefit from convenient **On-site parking**, eliminating the need to search for street parking when dropping off or picking up vehicles.
- Physical Accessibility: The branch is committed to serving all members of the community by offering a **Wheelchair accessible entrance** and a designated **Wheelchair accessible parking lot**.
- Service Area: Located near local dealerships (like the Volkswagen and BMW Dealerships mentioned in public records), the branch is a frequent resource for insurance replacement rentals while personal vehicles undergo service or repair.
As a key Enterprise branch, this location provides a full suite of rental services designed to accommodate everything from a quick run to San Diego to a week-long road trip across the state of California.
- Wide Vehicle Selection: The core offering includes the rental of diverse vehicle types beyond just standard cars and vans, often featuring:
- Fuel-efficient Economy and Compact Cars for urban and short-distance travel.
- Full-Size Sedans and Premium Cars for comfort on longer California highways.
- SUVs (Compact, Midsize, and Full-Size) to handle family trips and varied terrain.
- Minivans (7- and 8-passenger) and Full-Size Passenger Vans (up to 15-passenger) for group transportation.
- Trucks (such as Pickup Trucks) for utility needs, subject to availability.
- Flexible Business Hours: A significant advantage for local users is the branch’s operating schedule, which often includes being **open Sundays** for pick-ups and drop-offs, providing maximum flexibility.
- Military Benefits: The office offers **Active military discounts** on base rates for leisure rentals, supporting the many service members and their families in the adjacent communities.
- Diverse Payment Methods: Transactions are made easy with acceptance of **Credit cards**, **Debit cards**, and **NFC mobile payments** for a quick checkout experience.
- After-Hours Return: For customers returning vehicles outside of standard operating hours, the location typically provides an after-hours return drop box, though customers remain responsible for the vehicle until business hours resume.
The standout characteristics of the Madison Ave Enterprise branch focus on customer experience, convenience, and community involvement.
- **Identifies as Women-Owned:** This designation highlights a commitment to diverse business ownership within the local Murrieta market.
- **Exceptional Customer Service:** Multiple customer reviews point to friendly, knowledgeable staff who are willing to go above and beyond, offering upgrades when necessary and finding solutions for specific customer needs (e.g., car seat fitting).
- **Sunday Operation:** Being open on Sundays provides critical convenience, especially for emergency rentals or weekend travel planning, where many local competitors remain closed.
- **Active Military Discounts:** A valuable feature for the large military population in Southern California, offering tangible savings on rental costs.
- **Modern, Well-Maintained Fleet:** Customer feedback consistently mentions receiving "almost a brand new vehicle," suggesting a high standard of fleet maintenance and rotation.
For immediate reservations, inquiries about the fleet, or to arrange a local pick-up (often available as an added service for Enterprise), customers can reach the branch directly.
- Address: 26790 Madison Ave, Murrieta, CA 92562, USA
- Primary Phone: (951) 894-1514
- Mobile Phone (Alternative/Direct): +1 951-894-1514
- Recommendation: Given the positive feedback on staff accommodation, contacting the office directly is recommended for specific vehicle requests, such as a large SUV or a particular van type, to confirm availability.
Choosing Enterprise Rent-A-Car at the Madison Avenue location in Murrieta is an excellent decision for Californians prioritizing reliable customer service, convenience, and a high-quality fleet. The consistently positive reviews attest to a staff culture focused on customer care, with examples of proactive problem-solving that build long-term loyalty—a rare but valued trait in the rental industry. This human-centric approach, combined with the major benefit of **Sunday operating hours**, makes it a highly convenient option for weekend warriors, last-minute travelers, and those dealing with insurance replacements.
Furthermore, the branch's identity as a **women-owned** business adds a layer of community distinction, complementing its provision of **Active military discounts** and full physical accessibility. With a fleet that is frequently noted for being modern and clean, users can confidently secure a reliable vehicle for any purpose, from a quick trip down the I-15 to an extended vacation. For residents in the Murrieta and Temecula area, this local Enterprise branch stands out as a top-tier choice that combines the strength of a national brand with the personalized, friendly service of a dedicated neighborhood business.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
26790 Madison Ave, Murrieta, CA 92562, USA
Enterprise Rent-A-Car Reviews
managercleaninsurancephone callSUVefficientmorningnameminivanlight
★ 5★ 4★ 3★ 2★ 1I have rented from them a few times now. Staff has been friendly every time. There have been a few times where the exact category I requested wasn’t available and they gave me an upgrade. During my most recent rental I had a hard time fitting my car seats in the rental car. After calling, Collin and Anna got me squared away with something that would work for me.
August 27 · Kevin FooteThe fact this office is open Sundays is great. The team is knowledgeable and do their best to accommodate the needs of the customer. Almost a brand new vehicle or variety in their fleet. Been a enterprise customer for over a decade, this one top notch customer service.
June 26 · Gloria GurrolaThe rental car experience was largely satisfactory; however, the company's insistent promotion of supplemental insurance was frustrating. A $300 security deposit, ostensibly to prevent unauthorized cross-border travel to Mexico, was required. The justification for this deposit lacked transparency and may have reflected implicit bias; a clear explanation would have been more appropriate. Although the requested vehicle was unavailable, a complimentary upgrade was provided. The overnight key return process was convenient. However, repeated attempts to contact the Murrieta location by phone for over an hour were unsuccessful, with calls consistently disconnecting after twelve minutes across four different devices. Assistance was finally obtained through the main Enterprise line. The persistent inability to reach the Murrieta location directly is unacceptable and demands immediate rectification.
June 15 · AndrewI wanted to leave a review for the staff specifically for this location. Due to circumstances not within the control of the staff, I wasn't able to rent a car I initially booked. They did their best to accommodate me, but I wasn't overly pleased (again, not their fault,) but they tried nonetheless which is all I can ask for.What really prompted me to write the review was being contacted later in the evening in regards to my return. Colin had received my rental drop off early that morning, and he asked me how my experience was, how the car was, etc. I opted not to say anything because it was busy and I didn't want to bother him with my first world problems, but as mentioned before I was not overly pleased as a whole. But it takes a really good employee to pick up on social cues like that, and an even better employee to care enough to contact me 12 hours after my drop off to follow up and express that he DID notice something was wrong and wanted to try and make it right. Colin is a grade A employee and I hope this branch recognizes that because he is the sole reason I will be coming back to this branch, as I fully intended not returning to this particular branch for future rentals.A genuine thank you to Colin for setting such a stellar bar.
September 02 · Jared MinerviniWorst customer service for an Enterprise location! Agree with those that give 1 star. Still haven’t received a receipt, deposit was held for over 3 days, and called 800 to get the receipt and deposit; and they couldn’t even attempt because the rental agreement was never closed… Rented on a Saturday and returned in drop box that same evening… The 800 representative even sent the regional an email to help since the branch wouldn’t answer the call and waited 13 minutes multiple times until the wait drops you! Which I never received a call back or email…Even had one of the rude associates say “we’re not the airport”…. Well you probably should look at their model then to run a better unit! Wait time is pathetic, and if I buy the insurance then it’s your job to document the issues, because the that’s why I get the extra insurance, it’s your problem, and I don’t care because I bought the extra insurance… Been a member of their rental perks and this location jacks that up too… Bye Felicia!
September 05 · Chris Brown
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