Hertz Temecula: Car & Cargo Van Rental on Jefferson Avenue, CA

Hertz Car Rental - Temecula - Jefferson Avenue Introduce

Planning a weekend trip to the Temecula Valley Wine Country, managing a household move, or simply needing reliable transportation while your primary vehicle is in the shop? For Southern California residents, especially those in and around the Inland Empire, Hertz Car Rental - Temecula - Jefferson Avenue serves as a convenient and locally accessible option for securing a rental vehicle. Operating as a full-service Car rental agency, this location provides the standard range of passenger cars that Hertz is known for, alongside specialized vehicle options, ensuring you have the right wheels for any task or journey.

The need for rental vehicles in California is diverse, ranging from compact cars for navigating city traffic to SUVs for family excursions to the coast or mountains. This particular Hertz location is strategically placed to cater to the Temecula and Murrieta communities, offering an essential service for both local residents and visitors arriving in the region. By providing on-site services, customers can complete their booking, pick up their keys, and be on the road efficiently—at least in theory.

It is important for local users to set expectations regarding service flow. Customer feedback indicates that wait times for pickup and drop-off can occasionally be extended due to staffing limitations, particularly during peak hours or on busy days like Saturday mornings. One customer reported a 2.5-hour wait for a reserved car due to a single employee managing the check-in desk, suggesting that prospective renters should factor in extra time for the process, especially if operating on a tight schedule. Furthermore, reports of abrupt phone etiquette also suggest that while the company is part of a national brand, the experience at this specific local branch can be highly dependent on current staffing levels and training. However, knowing these potential pinch points allows California residents to plan ahead by booking at off-peak times or confirming their reservation details well in advance.

Location and Accessibility

The Hertz Car Rental branch is situated at an easily accessible spot in Temecula, placing it conveniently near major thoroughfares for quick entry and exit.

The official address is: 27452 Jefferson Ave STE 4, Temecula, CA 92591, USA.

This Jefferson Avenue location makes it a practical choice for Temecula residents who may not want to travel to a distant airport branch for their rental needs. The branch caters to local, short-term, and long-term rental requirements within the Inland Empire region.

Accessibility is a key priority for this location, featuring several amenities designed to accommodate all patrons:

Wheelchair accessible entrance: Ensures easy entry and exit to the rental office for individuals using mobility devices.
Wheelchair accessible parking lot: Designated parking spaces are available to meet accessibility standards.
On-site parking: Convenient parking is provided for customers who are leaving their personal vehicles during the rental period.

Furthermore, the office accepts multiple forms of payment, adding to the financial accessibility for local users, including both Credit cards and Debit cards.

Services Offered

As a neighborhood car rental agency, this Hertz location provides core services for daily transportation needs, with a crucial offering for commercial or moving tasks:

Standard Car Rental: A comprehensive fleet of vehicles, from economy and compact cars for efficient local travel to full-size sedans and SUVs for family trips across Southern California.
Cargo Van Rental: A particularly useful offering for residents undertaking home renovations, small business deliveries, or moving projects. This heavy-duty vehicle type is a notable specialization of the branch.
Onsite Services: All rental, paperwork, and vehicle inspection processes are conducted directly at the Jefferson Avenue location, providing a streamlined, single-point-of-contact experience.
Flexible Payment Options: The acceptance of both credit cards and debit cards for rental transactions provides greater flexibility for customers during the booking and payment process.
Vehicle Reservations and Pickup: Customers can book their desired car or van in advance and pick it up at the designated time from the Temecula location.

Features / Highlights

In addition to a varied fleet, the Hertz Temecula branch offers specific features that enhance its appeal to local California users:

Active Military Discounts: A significant highlight for the Inland Empire community, this location offers discounts specifically tailored for active military personnel, recognizing their service and providing a valuable saving on rental costs.
Essential Commercial Rentals: The provision of Cargo Van Rental makes this branch a critical resource for local businesses or individuals moving bulky items, setting it apart from locations that only offer passenger vehicles.
Local Neighborhood Accessibility: Being a dedicated neighborhood branch, it offers more personalized and less frenetic service than the large, always-busy airport rental hubs often used by travelers.
Comprehensive Accessibility Features: The confirmed Wheelchair accessible entrance and Wheelchair accessible parking lot ensure the facilities are physically welcoming to all customers, regardless of mobility needs.
Convenient Local Hours: Operating hours are designed to align with local needs, though customers should note the limited Saturday hours (closing at noon) and Sunday closure when planning weekend rentals.

Contact Information

For making a reservation, inquiring about fleet availability, or checking on the status of a booking, customers can use the following information:

Address: 27452 Jefferson Ave STE 4, Temecula, CA 92591, USA

Phone: (951) 695-5437

Mobile Phone: +1 951-695-5437

What is Worth Choosing

For California residents in the Temecula area, choosing Hertz Car Rental on Jefferson Avenue is worthwhile primarily due to its specialized fleet and key discounts. The availability of Cargo Van Rentals makes it an invaluable local resource for tasks that require commercial capacity, such as a major shopping trip or small-scale moving, saving the hassle of driving to a dedicated truck rental facility. Furthermore, the commitment to the community is evidenced by the prominent offering of Active military discounts, providing tangible savings to service members and their families in this military-adjacent region of Southern California.

However, users must proceed with a clear understanding of the staffing reality. The customer feedback detailing long wait times and occasional customer service issues—such as the need for clearer communication regarding hold times or better staffing during high-demand hours—should serve as a proactive warning. To mitigate potential frustration, local customers are strongly advised to call ahead to confirm their vehicle is ready, avoid peak times like early mornings right after opening, and maintain patience, particularly if they observe a single employee managing the counter. Despite these operational challenges, the convenience of a neighborhood location, coupled with the functional necessity of the vehicles they provide and the benefit of military savings, often outweighs the minor inconveniences, making it a reliable and essential local car rental partner for both daily driving needs and bigger transport projects in the Inland Empire.

Hertz Car Rental - Temecula - Jefferson Avenue Inside

Car Rental Agency
Cargo Van Rental

Hertz Car Rental - Temecula - Jefferson Avenue Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards

Parking
On-site parking

Hertz Car Rental - Temecula - Jefferson Avenue Photos

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Hertz Car Rental - Temecula - Jefferson Avenue Location

Hertz Car Rental - Temecula - Jefferson Avenue

California Riverside County Temecula Jefferson Avenue

27452 Jefferson Ave STE 4, Temecula, CA 92591, USA

Hertz Car Rental - Temecula - Jefferson Avenue Reviews

An average rating of ★3.1 from 349 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I made a reservation to pick up my car at 8:00am. They only had 1 guy working check in desk. It took 2.5 hours to pick up car. I can understand he’s by himself but no urgency in his body, voice or anything. Not even “I’ll be right with you guys.” He needs some basic customer service skills. Hertz needs to hire another person because it seems like he hates his job. When it was finally my turn 2.5 hours later he said “we need to clean it.” I told him I don’t care because we needed to get on the road.I’ve gotten better customer service than a vending machine, at least it tries before stealing your time. I’d recommend avoiding this location or go to enterprise & get a car rental from them.
July 27 · andrew lloyd
I called to ask a quick question about after hour drop off the employee answer the phone with an attitude and said “this is Maria, I’m with a customer right now if it’s not something quick, I need your phone number to call you back” That is not how you’re supposed to answer the phone she politely could’ve asked if she can place me on hold. “This is hertz, may I place you on hold” GOES A LONG WAY. I called at 11:30, they close at 12. She was not going to call me back within that time frame. Then dropping the car off there are about 10 people in there with ONE EMPLOYEE, close at NOON on a Saturday and closed on Sunday's. This location needs 2 employees minimum possibly 3 so the third person can pull the cars around for the customer and 2 can handle paperwork.
September 27 · Makaylah Thompson
Do NOT go to the Temecula location! They have only two agents and one is not trained properly. I had a reservation as I did it all online for 11:00am and I had to wait until 1:30pm to receive the car. I was overcharged for two days and only had it one day and never got my $100 deposit. I've Emailed and never got a reply. This is absolutely unacceptable! DO NOT GO THERE!! They also charged my niece thousands for a week rental as she was triple over charged. The two agents were checking in and out people, cleaning the cars, and taking keys for returns and not putting it into the system until the next day. Therefore, people were getting charged for another day when it was returned in time!
July 17 · Marieta Beckham
DO NOT RENT FROM HEREif you want the short version: online you can reserve and pay with the promise of walking in and just grabbing the keys. i did that, was then told i needed to pay $670 for a deposit before i could pick up the car, they didnt have the car i paid for, got a much lower tier car. waited over 4 hours, got the car returned it and they kept the $670. all in all i paid $1200 for what was supposed to be $300.heres the long version for those interested: this was my first time renting a car so i thought doing it online would be super simple. on the website it has 2 cars availble (there were actually more but only 2 are relevant for this situation) a chevy trax for $112 / day or a large SUV for $260/day. i got the SUV and had $570 charged to my card the day before pickup. dis the check in and it said all i needed to do was show up at 8am and pick up the keys.i show up at 8am, they tell me you NEED to have a $400 deposit on a credit card specifically. i dont have a credit card with that high of a limit. they never mentioned this online. they told me that they could give me a smaller car but for the larger suv it would require a credit card. so i have to get a smaller car, the chevy trax is what they have available. well that car is less than half what i already was charged. too bad for me, they cant change the rate, the sales guy tells me i have to call customer service to get it resolved. not only did i spend over 4 hours waiting and had them literally leave for a large portion of that time so i was just waiting alone in that building but then they say they cant even help with being charged double so i have go call someone else.whatever i do the rental period, i end up needing it for an extra day and i call customer service. they tell me theyll take the $112/day multiply it by 3 day and then the remaining amount will be returned to me. so $570-$336 means ill get $236 returned to me after the rental. i return the car and a few days go by.i havent recieved my refund. i havent even recieved my deposit back. i call customer service again, they tell me that theyll have $130 returned now for some new bs fees. and that the $670 charge shouldve already been returned. it hasnt. i call chase, chase says its not a hold or a deposit but a regular charge and its finished processing so unless hertz makes a refund i already paid permanently.i call hertz again and they say 7-10 days. chase issues me a temporary credit and i wait. its been a month now and im down randomly $700 in my bank account, what happened. well apparently hertz responded to the claim with a laundry list of new fees that conviently come out to exactly as much as was charged to my account a month prior. fees that they claim for things that were impossible because it was charged before i even got the car. chase says according to them they charged what i agreed to and its over. when i call hertz tells me one thing, my bank statements and their response to chase is a complete 180. absolutely insane. i paid 4x the amount quoted online. i dont care how its chooped up, online for a chevy trax is $112/day. i had it 3 days. i have a $570 & $670 charge on my card. 112 x 3 = $1240.00 according to hertza literal scam, an absolute fraudulent company and transaction. this place is literally criminal, DO NOT GET SCAMMED. GO SOMEWHERE ELSEUPDATE: right after i dropped off the car a family member asked who i rented from because they live in temecula too and needed to rent a car. i hadnt gone through all this drama yet so i told them the hertz on jefferson and this week they also got their statement finalized and the "temporary deposit" was also not returned for them. so apparently its common to pay a little over double what the total initial charge is. absolutely wild, i dont know how this is legal
July 17 · Joseph Moreno
This was my first time trying to rent thru Hertz, as I usually rent with Enterprise, and it will be my last attempt. I experienced the most rude, unprofessional, discriminatory service I have ever received.I booked my appointment online for Saturday for a 12pm pickup. Now, I was unaware that the location actually closed at 12pm as the website let me make my booking with no notification AND I never received a phone call confirming my appointment, as I typically do with Enterprise, that notified me of my appointment time and the conflicting store closing time. I arrived at 12:03pm and was refused service or entrance into the building. I spoke with an individual by the name of Daniel who was very rude and condescending. I informed him I was unaware of their closure time and asked for grace since I was only 3 minutes behind my scheduled pickup. He refused and proceeded to tell me that I could escalate and that the only thing that would happen is I would “probably get a free rental”. After a long conversation, one which probably took longer than if he just allowed me to proceed with a rental, a young lady with her daughter I assume walked up asking for assistance. Daniel told her to wait, I assume he wanted to wait until he believed I had left, and then had Mike come out and help. Not only was she helped but she was allowed in the building at precisely 12:29pm (photos attached for proof). I will be escalating my complaint to the district level as I strongly believe my treatment was racially motivated.I have attached photos of my reservation, and pictures of them allowing another customer in after I was refused service with a time stamp on the pictures for accuracy.
June 09 · Robert Brown