Enterprise Rent-A-Car

- 648 Madrid Ave, Kansas City, MO 64153

For travelers flying into or out of the heart of the Midwest, Enterprise Rent-A-Car at the Kansas City International Airport (MCI) stands as a major hub for mobility. This location, situated conveniently within the airport's dedicated rental car facility, serves the entire Missouri region and beyond, specializing as a full-service Car rental agency and Van rental agency. The branch's commitment to providing a large fleet, coupled with a focus on service, makes it a top choice for both residents of Kansas City and visitors arriving in the Show-Me State.

Enterprise has long been known for its extensive network, and the MCI location at 648 Madrid Ave is a pivotal part of that system. It caters to a wide range of needs, from quick one-day business trips to long-haul, one-way rentals across the country. Customer feedback for the Kansas City Airport team highlights a mixed, though often highly efficient, experience. Many renters praise the professionalism and attention to detail, noting a 'spotless' vehicle and a 'smooth and quick' check-in process, particularly for straightforward rentals. Conversely, severe customer safety and service complaints have also been reported, specifically involving safety negligence (a severely worn tire on a rented Grand Wagoneer) and alleged failure to provide an immediate, safe replacement vehicle for a large family traveling out-of-state. This contrast underscores the importance of customers performing their own thorough pre-rental safety checks and understanding the procedures for resolving off-site issues.

The Enterprise Rent-A-Car office is situated directly at the Kansas City International Airport (MCI) Rental Car Facility, offering maximum convenience for air travelers.

• Address and Connectivity: The branch is located at 648 Madrid Ave, Kansas City, MO 64153, USA. This address places it in the Northland of Kansas City, an easily accessible location via I-29 and I-435. For arriving passengers, a free shuttle service connects the airport terminals to the consolidated rental car facility, making pick-up and drop-off simple and fast.
• Operational Hours: As an airport location, the facility maintains extended hours to serve virtually all flight schedules. Typical operating hours are generally open seven days a week, from early morning to late evening (commonly 6:00 AM to 10:00 PM), with 24-hour return availability. Customers should confirm the exact counter hours when booking.
• Accessibility and Parking: This Enterprise location is highly accommodating, featuring both a Wheelchair accessible entrance and a designated Wheelchair accessible parking lot. Additionally, On-site parking is provided for customers needing a temporary space while completing their rental transaction.

The MCI branch provides a comprehensive range of rental services designed to accommodate everything from local Missouri travel to cross-country road trips.

• Extensive Vehicle Fleet: Customers can choose from an array of vehicle classes, ensuring they find the perfect fit for their journey:
  • Fuel-efficient cars (Economy, Compact, Intermediate, Full-Size) for city driving and budget travel.
  • SUVs (Small, Mid-Size, Full-Size) ideal for family vacations or navigating Missouri's varied terrain.
  • Premium, Luxury, and Exotic vehicles for special occasions or a more comfortable travel experience.
  • Specialized capacity vehicles, as a designated Van rental agency, including Minivans, 12-passenger vans, and 15-passenger vans, perfect for group transportation or large organizational needs.
  • Hybrid and Pickup Truck options are also typically available, providing specialized choices for eco-conscious travel or light hauling requirements.
• One-Way Rentals: Enterprise facilitates convenient one-way rentals, allowing customers to pick up a vehicle at MCI and drop it off at a participating location across the state or the country (e.g., the positively reviewed trip from MCI to MSP). Customers should be aware that one-way rentals may incur a 'drop charge' or a different rate, which is typically disclosed at the time of reservation.
• Flexible Payment Options: The location accepts all major Credit cards and Debit cards. For maximum convenience, NFC mobile payments are also accepted at the counter. When using a debit card, renters should be prepared for a potential credit check and be aware that a hold may be placed on the debit card for the estimated cost of the rental plus a security deposit.
• Rental for Extended Needs: Enterprise offers flexible long-term rental solutions (rentals exceeding 28 days) that serve as a practical alternative to a short-term lease, often including benefits like unlimited mileage on most vehicle classes. This is highly beneficial for customers needing a temporary vehicle while their personal car is in the repair shop.

Several distinct features make the Enterprise MCI branch stand out to the local Missouri community and military families:

• Proudly Women-Owned: This location proudly Identifies as women-owned, supporting diversity and local business ownership within the Kansas City business landscape.
• Active Military Discounts: The branch offers valuable savings through Active military discounts, recognizing and supporting the service of U.S. armed forces personnel and their families, many of whom frequently travel through the MCI hub.
• Exceptional Customer Service Potential: While experiences can vary, the facility is capable of providing "first-class" service, marked by efficiency, professionalism, and clean, well-maintained vehicles for routine rentals, as evidenced by positive customer feedback on seamless pick-up and drop-off procedures.
• Airport Convenience: Being located directly within the consolidated Rental Car Facility simplifies travel logistics. Renters avoid the hassle of off-site shuttles to non-airport locations, saving time immediately upon arrival in Kansas City.

For making a reservation, managing an existing rental, or addressing any service inquiries, customers can utilize the following contact details for the Kansas City International Airport location:

• Address: 648 Madrid Ave, Kansas City, MO 64153, USA
• Phone: (833) 338-3316
• Mobile Phone: +1 833-338-3316
• Type: Car rental agency, Van rental agency
• After-Hours Returns: Returns are generally accepted 24 hours a day at this airport location.

Choosing Enterprise Rent-A-Car at MCI is highly recommended for travelers prioritizing convenience, a diverse vehicle selection, and a strong organizational backbone. The branch's location directly at the airport, combined with 24-hour return capability, is unparalleled for those flying in or out of Kansas City. The company’s policies supporting military personnel via Active military discounts, and its identity as a women-owned business, are admirable features that appeal to many customers. The option for one-way rentals is excellent for Missourians embarking on cross-state or cross-country road trips.

However, potential renters must be vigilant. The serious nature of the safety and poor service complaint regarding the dangerously worn tire and subsequent customer support failure highlights that, while the majority of rentals may be smooth, every customer should take responsibility for physically inspecting their vehicle—especially critical safety components like tires—before leaving the lot. If issues arise, renters should be prepared to escalate concerns immediately. Overall, for standard rentals, flexible payment using Credit cards, Debit cards, or NFC mobile payments, and the sheer convenience of an on-site airport location, Enterprise remains a compelling choice for reliable mobility solutions in the Kansas City area.

Enterprise Rent-A-Car

648 Madrid Ave, Kansas City, MO 64153, USA