Enterprise Rent-A-Car Introduce
For residents and visitors in Ocean County, New Jersey, Enterprise Rent-A-Car at the Lakewood location on Route 88 offers a familiar and widely accessible option for personal and commercial vehicle needs. Identifying itself as both a
Car Rental Agency
and aVan Rental Agency
, this branch of the nationally recognized brand serves a diverse clientele—from local residents needing a temporary replacement vehicle after an accident or repair, to families and businesses requiring a spacious van for group travel or moving projects.Operating under the umbrella of a global rental leader, the Lakewood branch is designed to provide the convenience and fleet diversity associated with the Enterprise name. Their inventory typically includes a wide range of popular vehicle classes, such as economy cars for local errands, mid-size and full-size sedans for family trips, SUVs for greater capacity and comfort, and a variety of commercial vans, including cargo and passenger models. This extensive selection is crucial for New Jersey users who often need a flexible solution to accommodate everything from a quick run to the shore to a necessary business trip across the state.
An interesting and appealing feature of this specific location is its self-identification as a women-owned business, showcasing a commitment to diverse business ownership in the local community. Furthermore, the company offers active military discounts, a significant benefit for the large military community and their families in the nearby Joint Base McGuire-Dix-Lakehurst area and Ocean County at large.
However, while the national brand promise is strong, the experience at this specific branch, as reflected in local customer reviews, appears to be mixed. Some customers have reported an "exceptional experience," highlighting individual staff members, particularly one named Lucy, for providing professional, efficient, and genuinely attentive service—managing complicated exchanges and unexpected issues with impressive ease. Conversely, other reviews paint a concerning picture of the branch's operational standards, citing an **understaffed, dirty facility**, issues with vehicle cleanliness, and serious concerns like an improperly fueled car and out-of-date state registration, which can pose potential legal or logistical headaches for the renter. These conflicting reports emphasize that while the potential for excellent service from dedicated employees exists, the overall branch consistency can be unpredictable.
The Enterprise Rent-A-Car branch is conveniently located at 1141 NJ-88 in Lakewood, NJ 08701, USA. This positioning directly on Route 88 (New Jersey Highway 88) places it along a major route that connects Lakewood with other Shore-area communities, offering straightforward access for customers across Ocean and parts of Monmouth County.
Its location in Lakewood, a rapidly growing and centrally located municipality, allows for easy travel to and from the region's main arteries, including Route 9, the Garden State Parkway, and local medical facilities or business parks.
Key logistical and accessibility features provided by the business include:
- On-Site Parking: Customers have the convenience of dedicated on-site parking at the facility, making vehicle pickup and return easier without the stress of finding street parking.
- Wheelchair Accessible Entrance: The business facility is designed with a wheelchair accessible entrance, ensuring that all customers, regardless of mobility level, can access the main office for reservations, paperwork, and inquiries.
- Wheelchair Accessible Parking Lot: Dedicated parking spots are available to accommodate vehicles requiring extra space for wheelchair ramps or lifts, further demonstrating a commitment to serving all members of the community.
As a dual Car Rental Agency and Van Rental Agency, the Lakewood Enterprise branch offers a comprehensive suite of vehicle rental options to the New Jersey market.
- Daily, Weekly, and Monthly Car Rentals: Catering to leisure travel, business needs, and temporary vehicle replacement. The fleet includes economy, compact, mid-size, full-size, and luxury cars.
- Van Rental Services: A key offering, including 7-passenger minivans, 12-passenger vans, and 15-passenger full-size vans, perfect for group outings, team transport, or large family events.
- Commercial Vehicle Rentals: The agency likely provides specialized vehicles like cargo vans and potentially pickup trucks, catering to local small businesses or residents undertaking moving/renovation projects.
- Specialized Discounts: Formal programs are in place to honor and support the U.S. military community with Active Military Discounts.
- Multiple Payment Options: The branch accepts various forms of payment, including major Credit Cards, Debit Cards, and modern NFC Mobile Payments, offering flexibility to local customers.
- Pick-up Service: Enterprise is nationally known for its “We'll Pick You Up” service, which, while not explicitly confirmed for this branch, is a common feature that simplifies the process for customers who do not have transportation to the office. Users should call the location to verify current availability.
- Damage and Liability Protection Options: Standard rental options are offered, such as Damage Waiver (DW), to reduce the renter's financial responsibility for vehicle loss or damage, along with supplemental liability protection.
The unique attributes of the 1141 NJ-88 location set it apart in the local Ocean County rental market.
- Women-Owned Business Designation: This feature is a significant highlight, offering patrons the opportunity to support a women-led enterprise within the Lakewood community.
- Active Military Discount Program: The availability of special rates and discounts for active-duty personnel, veterans, and government employees is a major benefit, providing value to a large segment of the New Jersey population.
- High Service Excellence Potential: The presence of highly-praised staff members, such as Lucy, suggests that customers can receive truly exceptional, detail-oriented, and solution-focused service, making complex rental situations "seamless and easy."
- Comprehensive Accessibility: With a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, the facility ensures a physically welcoming environment for all patrons.
- Fleet Diversity: Operating as a Car and Van Rental Agency ensures a single stop for different transportation needs, from a fuel-efficient sedan to a large passenger or cargo van.
To book a vehicle, inquire about specific availability (especially for vans or discounted rates), or to confirm reservation details for the Lakewood branch of Enterprise Rent-A-Car, please use the following contact information:
- Address: 1141 NJ-88, Lakewood, NJ 08701, USA
- Phone: (732) 363-9090
- Mobile Phone: +1 732-363-9090
- Hours of Operation: It is highly advisable to call and confirm the current operating schedule, as business hours can often fluctuate.
Enterprise Rent-A-Car on Route 88 in Lakewood, NJ, is worth choosing for New Jersey residents who value fleet diversity, national brand support, and ethical business features. The ability to rent everything from a compact car to a 15-passenger van, coupled with the benefit of the **Active Military Discount** and the choice to support a **women-owned business**, makes it an appealing option for many in the Ocean County area.
Customers should be drawn by the potential for an outstanding customer service experience, exemplified by the dedicated staff members mentioned in glowing reviews. For those who encounter a complicated rental scenario, such as a vehicle swap or insurance issue, the highly praised staff can turn a potential headache into a "smooth and easy" transaction.
However, potential renters must be prepared for the reported inconsistencies in basic operational standards. Concerns over vehicle cleanliness, lack of fuel, and, most critically, alleged administrative issues like expired registration on a rental vehicle demand heightened vigilance from the customer. To mitigate these risks, it is strongly advised that upon pickup, customers should: (1) **Walk around the vehicle** with an employee and document all existing damage; (2) **Verify the fuel level** and ensure it meets the promised standard; and (3) **Check the vehicle registration and inspection sticker** for validity, keeping documentation of these details. While the commitment to military discounts and diverse ownership is commendable, customers should treat their pickup as a rigorous checklist to ensure they receive a vehicle that is fully compliant and ready for the road. Choosing this location means betting on the quality of individual employees like Lucy while taking precautions against reported systemic issues.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
teammanagerinsurance companymoneyhomecleanminivanSUVpickupmorning
★ 5★ 4★ 3★ 2★ 1I’ve rented from Enterprise before in another state and the experience was flawless, simple and easy. HOWEVER, I am not talking about the same place.Not sure where to begin with my experience. I rented from the Lakewood, NJ location which clearly is understaffed. The location itself is dirty and smells like a garbage dump. This was my first time here. The lady that helped me (Lucy I believe her name is) was very kind but that’s about the extent of good things I have to say. I was charged for an extra driver when I did not mention having a second party driving as the rental was in my name and I knew I would be the ONLY person driving. My issue with the car it was filthy inside & out, the windows were disgusting & crusty idk how that happens but clearly the vehicle was not cleaned after the person before me returned the car. She did not walk around the rental before hand with me to make note of any damage or scratches so I did this myself making sure to take pictures & video so I would not be blamed. Upon pickup, the car had little to no gas. The plate on the car is registered in Florida (I don’t know anything about out of state regulations as I reside in NJ). The registration expired back in 2024 almost a year ago and did not notice until I after I drove off with the car I simply looked around to make sure proper documents were in the car before leaving the lot. Turns out, Florida registration is somehow related to a sticker on the plate but again was not explained prior to me. My overall experience was not a great one and I would not recommend or rent from this enterprise location again! I will shop around next time even if it’s in another county.
August 25 · Tracey RitchieI wanted to take a moment to share an exceptional experience I had at the Enterprise Rent-A-Car location on Route 88, thanks to Lucy, who truly went above and beyond in making my car rental experience as smooth and easy as possible.From the moment I walked in, Lucy’s warm and welcoming demeanor made a complicated situation feel entirely manageable. I had to return my vehicle and rerent a new one, which could have easily become a frustrating and time-consuming process. However, Lucy handled everything with such efficiency and professionalism that it felt like a breeze.She was incredibly quick—every step of the process was seamless. Not only did she address my needs promptly, but she also took the time to explain my options and ensure I was completely comfortable with the new rental. Her attention to detail and ability to manage multiple tasks simultaneously was truly impressive. Even when a couple of unexpected issues arose, she remained calm and collected, handling everything without a hitch.What really stood out to me was how Lucy made sure I wasn’t just another transaction. She genuinely cared about making the entire experience as hassle-free as possible. It’s rare to find such attentive customer service these days, and Lucy is a prime example of what exceptional service looks like.I’m so grateful for how easy Lucy made what could have been a stressful situation. She’s a true asset to Enterprise, and I’ll certainly be coming back to this location in the future. If you ever find yourself at the Route 88 branch, do yourself a favor and ask for Lucy—she’ll make sure your rental experience is nothing short of excellent!Thank you again, Lucy, for your outstanding service. You really made my day!
September 09 · Albert SchmoolAlways a great experience. The cars are new and clean, the staff is friendly and helpful in person and on the phone & there’s never a long wait. I used to go to the Hertz next door, but after my experience with Enterprise, I’ll be going there from now on.
September 06 · Cosmik GazerThe Enterprise in Lakewood operated with great efficiency and their team members were very professional and courteous. I would recommend this location for those customers in this region.
October 06 · Mike CampbellI was very disappointed and shocked with the vehicle I was provided. The key fob was not working properly and to start the car you had to put the key fob near the start button?? When we left the lot and went to get gas the sensor went off indicating the right rear tire was low. When we called the office we were told it was a known problem with this vehicle. Later on that afternoon when we went to open the car the key fob was not now working at all??? We were advised by the office in Lakewood to use the key inside the key fob. When we tried to open the car with the key all the alarms went off on the dashboard. This car was a disaster and Enterprise Customer Service was not at all helpful. We could not start the car to return it and the Customer Service team was not able to assist with a replacement car. This vehicle should never have been given to my family and I hope they had this car checked out before offering this vehicle to another family leaving on vacation.
August 12 · Dottie Buesser
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