Enterprise Rent-A-Car Introduce
For New York residents in the Orange County area, securing a reliable vehicle for business, leisure, or unexpected emergencies is a straightforward process thanks to local branches like Enterprise Rent-A-Car. Located conveniently in Middletown, this branch is an essential resource for those who need temporary transportation, whether your personal car is in the shop or you're planning a weekend getaway from the hustle of the city.
Enterprise Rent-A-Car is a well-known name in the industry, built on a reputation for quality vehicles and outstanding customer service. What makes this specific Middletown, NY location stand out is its commitment to the local community and its designation as a women-owned business. It provides not just a car, but a professional, friendly, and efficient rental experience, ensuring you get on the road quickly and with peace of mind. As one customer noted after a last-minute emergency rental, the "process was smooth" and the staff was "friendly and fast," highlighting their dedication to minimizing stress during difficult times.
The primary services offered here include both standard car rental and van rental, catering to a diverse set of needs. Whether you need a fuel-efficient sedan for commuting around the Mid-Hudson Valley, a spacious SUV for a family trip to the Catskills, or a commercial van for moving goods, this local Enterprise branch aims to have a vehicle that suits your specific journey.
The overall experience is designed to be as seamless as possible, a fact consistently reflected in positive customer feedback. For anyone in the New York region—from Poughkeepsie to Newburgh and beyond—who requires short-term or temporary vehicle access, this Enterprise location offers a dependable and community-focused choice.
The Enterprise Rent-A-Car branch is ideally situated for easy access by local New York users. You can find them at the following address, making it a simple spot to reach by car from various parts of Orange County and the surrounding areas:
Address: 265 NY-211, Middletown, NY 10940, USA
The location on NY-211 is a major state route, providing excellent connectivity to key local roads and nearby highways, which is crucial for customers who are already dealing with car troubles or tight travel schedules. Being on a main thoroughfare simplifies both the pickup and return process, helping New Yorkers save valuable time.
In terms of accessibility, the location demonstrates a commitment to serving all members of the community by providing:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
This attention to detail ensures that every customer, regardless of mobility needs, can comfortably and safely access the premises and initiate their rental process. Operating hours are generally convenient for most schedules, running from 7:30 AM to 6:00 PM on weekdays and 9:00 AM to 1:00 PM on Saturdays, though they are typically closed on Sundays. It is always wise to confirm the specific hours if you have a tight schedule.
As a full-service car rental and van rental agency, the Middletown Enterprise location offers a comprehensive suite of services to meet various transportation demands for New York users. These services ensure flexibility and convenience for different types of rentals, from insurance replacement to planned travel:
- Daily and Weekly Car Rental: A wide selection of vehicles for short-term transportation needs.
- Long-Term Rentals: Options available for customers needing a vehicle for an extended period, which can sometimes be more cost-effective than multiple short-term rentals.
- Insurance Replacement Rentals: Specialized service for customers whose vehicles are being repaired following an accident or damage, often coordinating directly with insurance providers.
- Van Rental: Dedicated van rental services catering to larger groups, moving needs, or commercial purposes. This includes various sizes like cargo vans and passenger vans (such as 12 or 15-passenger vans, subject to specific New York state regulations and requirements).
- Additional Driver Options: Policies in place allowing for authorized additional drivers, such as a spouse or domestic partner, to be added to the rental agreement, often with specific requirements for identification.
- Refueling Options: Customers can choose from multiple refueling plans—prepay for a full tank, let the agency refuel and pay a service charge, or refill the tank themselves before returning the vehicle.
- Optional Protection Products: Offering various protection options such as Damage Waiver (DW), Extended Protection (EP), and Roadside Assistance Protection (RAP) for added security and peace of mind during the rental period.
Beyond the standard vehicle rental services, this Enterprise Rent-A-Car branch highlights several key features that benefit its customers, particularly those within the local New York community. These factors contribute to its reputation as a preferred rental agency:
- Identifies as Women-Owned: Supporting a locally rooted, women-owned business is a highlight for many community members who value diversity in local commerce.
- Active Military Discounts: A recognized commitment to supporting the United States Armed Forces by offering discounts for active military personnel, demonstrating a sense of national and local community respect.
- Diverse Fleet Selection: Providing access to a variety of vehicle types, from economy cars for city driving and fuel efficiency to mid-size sedans, SUVs, and specialized vans, ensuring the right vehicle for every occasion.
- Accepts Multiple Payment Methods: Flexibility in payment, accepting all major Credit Cards, Debit Cards, and NFC Mobile Payments, simplifying the transaction process for a broad customer base.
- High Standard of Customer Service: The staff, as noted in customer reviews, is consistently praised for being friendly, fast, and proactive in resolving issues, with supervisors like Jalen and Aiden going "above and beyond" to ensure customer happiness.
For New York-based users needing to book a vehicle, confirm a reservation, or inquire about rental policies, here is the direct contact information for the Middletown Enterprise branch:
Address: 265 NY-211, Middletown, NY 10940, USA
Phone: (845) 648-2119
Mobile Phone: +1 845-648-2119
We recommend calling during their operational hours (Monday–Friday: 7:30 AM–6:00 PM, Saturday: 9:00 AM–1:00 PM) for the quickest service. The phone numbers are essential for arranging a rental or seeking assistance, particularly if you're coordinating with a local dealership or body shop for a replacement vehicle.
When New York residents need to rent a car, especially in the localized Orange County area, choosing the Enterprise Rent-A-Car on NY-211 in Middletown is an excellent decision for several compelling reasons that extend beyond simply getting a set of keys. This location specializes in local, or "home city," rentals, meaning their entire operation is tailored to the needs of community members—whether it’s a planned vacation or an immediate, unforeseen need.
First and foremost, the exceptional customer service truly sets this branch apart. Unlike impersonal airport operations, this neighborhood location fosters a connection with its customers. Testimonials repeatedly underscore the staff's professionalism, speed, and dedication to issue resolution. One user mentioned how the team was "friendly and fast" at a late hour, a crucial quality when facing an emergency or a tight schedule. Another praised specific team members for quickly fixing a miscommunication, affirming that the team will "go above and beyond to make sure I was a happy customer." This commitment to service transforms a potentially stressful transaction into a pleasant and reliable one.
Furthermore, the combined factors of being a women-owned business and offering active military discounts speak to the branch's strong community values. For patrons who prioritize supporting diverse local businesses or who are service members, these are significant deciding factors.
Finally, accessibility and a diverse fleet cement its appeal. The location is physically accessible to everyone, and its vehicle inventory, including both standard cars and rental vans, ensures that nearly any transportation requirement—from a business trip to a family outing or even moving tasks—can be met with a clean, well-maintained vehicle. By choosing Enterprise Rent-A-Car in Middletown, New York users are choosing reliability, convenience, and a truly customer-focused experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
265 NY-211, Middletown, NY 10940, USA
Enterprise Rent-A-Car Reviews
managerinsurancemoneycleancalldepositSUVgentlemannamesrespect
★ 5★ 4★ 3★ 2★ 1Last week I had an unfortunate event with my personal vehicle, so I had to rent a car. The dealer shuttled me to this Enterprise on 211, and for my first rental experience, I am pleased. It was after 5pm on a weekday and very last minute, but the process was smooth and leaving with a car was pleasant given my circumstances. Everyone in the office was friendly, the checkout was headache free, and the car did it's duty for me. Though I pray I won't need a rental car for these circumstances again, I would not hesitate to suggest this place for those who need a car for a planned trip or for emergencies like myself. I want to thank everyone in the office for their friendly and fast ability to get me on the road again in no time
March 05 · Sigourney WatsonI had a great experience renting from this Enterprise location. There was a miscommunication at the beginning, but Jalen and his supervisor, Aiden, were awesome. They quickly fixed the issue and went above and beyond to make sure I was a happy customer. I would definitely rent from them again because of Aiden's excellent service.
September 14 · Tarkia McGrier-HamiltonNever had any real issues with enterprise and they were my choice for car rentals. At least until my most recent rental. It was going through insurance. A week before I was bringing my damaged personal vehicle off for body work. I called enterprise gentleman on the other end said give them a day or two notice and they should be able to procure a midsized suv for me. Two days before doing off my personal vehicle I called and received confirmation of my preference would be honored. To my surprise a full size suv was waiting for me and they had no midsized suvs available. Disappointed I left with this huge gas guzzling vehicle. Called spoke with a young lady customer service agent. Who claimed a mid sized suv would be secured. I arrived early mid afternoon as instructed. A small suv filthy inside was waiting for me. The seats were badly stained and the vehicle smelled like a gun locker room. Because I needed to leave I accepted it because the thing lady said they had no similar vehicles available and the two others I saw were reserved. I reminded her I called two days ago. Her response was "you didn't speak to me" I had to place a sheet over the driver seat for the duration of the rental of 7 days. To say I am disappointed with the lack of service I received is an under statement
September 20 · Ju FlowChris was super helpful with my car rental during a stressful time after my car was in an accident and ended up being totaled. I didn’t feel comfortable in my first rental and with no hesitation, he set me up with a new car and assisted me in a number of phone calls!
August 29 · Linsay GluszakI made reservations including being picked up from my car mechanic at Hollywood Towing which is 5 minutes away, 4 days before my pick up. I received confirmation right away. The pick up has to be on 05/27/25 at 9:00 am. No one picked me up, no one called to let me know what happened, and no one answered when I called several times. I asked a stranger to drive me from the Hollywood Towing to the Enterprise location in Middletown 211 E. Salespeople did not want to talk to me when I explained that what happened and that I needed my car urgently to make to my Monticello appointment. Everyone was rude, they all refused to give their names or call a manager. I finally got my car at 10:30 instead of 9:00 and was late for my DMV appointment. I used to get my rentals from different Companies before, but I had never experienced that level of lack of professionalism and rudeness.I found a business card their of Janine Cardozo, who I believe was rude and evasive to me.
May 28 · honest woman
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