Enterprise Rent-A-Car Introduce
For residents and visitors in the Hoosier State, particularly around Marshall County, Enterprise Rent-A-Car in Plymouth, Indiana stands as a key resource for vehicle transportation needs. Operating as both a comprehensive Car rental agency and a dedicated Van rental agency, this local branch provides a wide variety of solutions, whether you need a fuel-efficient sedan for a weekend trip to Indianapolis or a spacious van for a family vacation down to Florida.
The Plymouth branch, conveniently located on North Michigan Street, is part of a nationally recognized brand but operates with a local focus, which is particularly notable as it Identifies as women-owned. This local ownership highlights a commitment to diversity and community values right here in Indiana. Furthermore, they demonstrate appreciation for those who serve by offering specific benefits, including Active military discounts, helping to make travel planning more affordable for our service members and their families.
The fleet available at this Enterprise location is designed to cater to various purposes. Customers can typically find everything from small, economical cars perfect for local errands to large SUVs and passenger vans capable of handling big family road trips. One customer shared a positive experience of being upgraded from a reserved full-sized car to a rugged Jeep Gladiator at the same price, showcasing the occasional benefit of working with the local team and having an opportunity to try out different vehicle types.
However, planning ahead is always crucial, especially for specialized or large vehicles. As one detailed customer review painfully outlines, high demand, particularly for premium SUVs or larger passenger vehicles, can sometimes lead to unexpected complications, even with an advance reservation. This customer’s experience—where a guaranteed reservation for a large SUV was not honored, followed by a frustrating lack of follow-through from both the local branch and national customer support—serves as an important reminder for local Indiana users to confirm vehicle availability as close to the pickup date as possible, especially for critical family trips.
The company accepts a wide range of payment methods, including major Credit cards, Debit cards, and modern NFC mobile payments, making the checkout process convenient. For accessibility, the location is designed to accommodate all customers, featuring a Wheelchair accessible entrance and designated Wheelchair accessible parking lot.
Ultimately, Enterprise in Plymouth aims to be the local, reliable source for rentals, backing up their services with competitive pricing and a commitment to customer support, even if execution, as with any high-volume service provider, can occasionally face challenges.
The Enterprise Rent-A-Car branch serving the greater Plymouth, Indiana area is strategically situated on a major thoroughfare, making it easily accessible for local residents, business travelers, and those passing through the region. Its location on North Michigan Street (US 31 Business Route) positions it conveniently within Marshall County and provides a quick link to other important parts of Northern Indiana.
The branch address is 2403 N Michigan St, Plymouth, IN 46563, USA.
This centralized location allows customers to utilize the service whether they are in need of a replacement vehicle following an accident, a rental for business travel to nearby South Bend or Fort Wayne, or a spacious van for group activities.
Key details regarding the location’s accessibility and operation for local users include:
- Wheelchair Accessibility: The premises are designed for convenience and inclusivity, featuring a Wheelchair accessible entrance, ensuring ease of access into the main office for all customers.
- Parking: A dedicated Wheelchair accessible parking lot is available, offering reserved spaces close to the entrance for customers with mobility needs.
- Operating Hours: Like many local Enterprise branches, hours are tailored to service the community, typically operating during standard business hours on weekdays and for a half-day on Saturday. It is crucial to check the current schedule before planning a pickup or return, as the Plymouth branch currently has no after-hours return service available. Typical hours are 8:00 AM to 5:00 PM on weekdays and 9:00 AM to 12:00 PM on Saturday, with the location closed on Sunday. Always confirm current operating times directly with the branch.
- Proximity: Being directly on N Michigan Street places the branch near other local businesses and dining options, which adds convenience for customers arranging their rental.
Indiana customers appreciate the convenience of the local branch, minimizing the need to drive far to major city airports for basic vehicle rentals.
The Enterprise Rent-A-Car Plymouth branch offers a comprehensive suite of transportation solutions, specializing in meeting a variety of personal and business needs within Indiana. As a full-service provider, their offerings go beyond just standard automobiles.
Core services provided by this Car rental agency and Van rental agency include:
- Standard Car Rentals: Offering a diverse range of vehicles, from small and economical compact cars to full-sized sedans, suitable for daily driving, insurance replacement, or short trips.
- Specialty Vehicle Rentals: Providing larger vehicles such as SUVs (standard, mid-size, and premium), pickup trucks, and luxury cars to accommodate family trips, special events, or heavy-duty needs.
- Van Rental Services: Specializing as a Van rental agency, they offer minivans and full-size passenger vans (often 12 or 15-passenger models) ideal for large group travel, organizational outings, or extensive family vacations.
- Business and Corporate Rentals: Supplying vehicles to local Indiana businesses for corporate travel, project use, or temporary fleet needs, often benefiting from corporate account arrangements.
- Insurance Replacement Rentals: Working directly with insurance companies and local body shops to provide replacement vehicles for customers whose cars are undergoing repair.
- One-Way Rentals: Allowing customers the flexibility to pick up a car in Plymouth, IN, and drop it off at another Enterprise location across the state or the country (subject to vehicle type and associated fees).
- Customer Pick-Up Service: A signature Enterprise service, often offering to pick up customers from their local residence or repair shop to bring them to the rental office, a valuable service for those without transportation.
The Enterprise Rent-A-Car branch in Plymouth possesses several distinctive features and highlights that enhance its value proposition for local Indiana consumers:
- Women-Owned Business Status: The local branch proudly Identifies as women-owned. This commitment to diversity in ownership allows customers who prioritize supporting women in business to choose this location with confidence.
- Active Military Discounts: The branch offers valuable Active military discounts, a significant benefit for military members and their families in the region, providing cost savings for necessary travel or relocation.
- Diverse Payment Options: The rental process is flexible, accepting various forms of payment including major Credit cards, Debit cards, and advanced NFC mobile payments, catering to modern customer preferences.
- Vehicle Upgrades: As highlighted in a positive review, the local team is known to manage their inventory by offering complimentary vehicle upgrades to customers when the reserved class is unavailable, providing a pleasant surprise and added value (e.g., the Jeep Gladiator upgrade).
- Wide Vehicle Selection: The combined capability as a Car rental agency and Van rental agency ensures a broader selection of vehicles than many competitors, from economy cars for efficiency to large vans for capacity.
- Commitment to Accessibility: Ensuring all local users can access their services, the premises feature both a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
For Indiana customers ready to book a vehicle, inquire about availability, or follow up on a reservation, here is the necessary contact and location information for the Enterprise Rent-A-Car branch in Plymouth:
- Address: 2403 N Michigan St, Plymouth, IN 46563, USA
- Primary Phone: (574) 936-2000
- Mobile Phone / Direct Line: +1 574-936-2000
- Note: While national customer service lines are available, it is often best to contact the local branch directly for vehicle availability, pricing specific to the Plymouth area, and to discuss any special needs or requirements for large-capacity vehicle reservations.
For Indiana residents in need of transportation solutions, choosing Enterprise Rent-A-Car in Plymouth, IN, offers several compelling reasons, rooted in a blend of brand power and local business integrity.
Firstly, the benefit of choosing a major, internationally recognized company like Enterprise is the confidence in a large, well-maintained fleet and a high level of operational standards. This branch’s dual role as a high-volume Car rental agency and a capable Van rental agency ensures they are equipped for virtually any need, from a temporary replacement vehicle to a specialized rental for a cross-country family venture. They frequently provide excellent value, as demonstrated by customer reports of competitive pricing and complimentary vehicle upgrades.
Secondly, supporting a local establishment that Identifies as women-owned aligns with many Hoosiers' preference for community-focused commerce. Coupled with their dedicated support for military families through Active military discounts, this branch demonstrates a commitment to key community values that resonate deeply within Indiana.
However, users must proceed with due diligence, especially when making reservations for specific, high-demand vehicle types like premium SUVs, as illustrated by the recent customer complaint. The large brand infrastructure occasionally experiences inventory or communication issues, particularly when a vehicle is critically required for travel plans. For customers in the Indiana region planning a major trip, it is highly recommended to call the (574) 936-2000 number to confirm the exact status and availability of the reserved vehicle a day or two before pickup. If any discrepancies arise, pressing the local manager or contacting corporate support immediately is advised to ensure necessary accommodations are made.
Ultimately, for everyday rental needs, insurance replacements, and general car or van hire, the Plymouth Enterprise offers an accessible, convenient, and often rewarding experience, backed by professional staff and a welcoming, fully accessible facility on N Michigan St.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2403 N Michigan St, Plymouth, IN 46563, USA
Enterprise Rent-A-Car Reviews
pricespick upgasmanagerdriveemployeescallbillfordwear
★ 5★ 4★ 3★ 2★ 1I love love love enterprise!!! The people are always so nice and helpful when I call and they have the best prices. We recently went on vacation for my birthday to Tennessee and I had reserved a full sized car but they didn’t have anything so I was upgraded to a jeep gladiator for the same price and fell in love with it. Now I wanna buy one.
April 27 · April FedoreI made a reservation over 10 days ago with the Enterprise Rent-A-Car in Plymouth, Indiana for a premium SUV that seats 8 passengers. This was not a last minute request. I made sure to book in advance for a family trip to Florida. The confirmation clearly stated that the vehicle would be guaranteed and ready for pickup at noon on Saturday. I even reiterated multiple times that it had to be a large SUV and was told this would not be an issue.To avoid any last-minute issues, I called the branch the day before to confirm everything, only to be told they would not have the premium SUV and that there was nothing they could do. Instead of taking any responsibility, I was told to call other Enterprise branches myself to try to find a vehicle. That’s unacceptable.I then contacted Enterprise customer support. They said they would escalate the issue to a regional manager and that I would receive a call back. I left all my contact information but never got a call back. I called again later in the afternoon and they said they would re-submit the request. Still nothing.After work I visited the Plymouth branch directly. The manager, Chase, confirmed that no premium SUV was available and again suggested I start calling other locations myself. He even offered me two smaller cars as a “solution,” which is completely impractical for my trip and not what I reserved.I called customer support again, explained everything again, and they said the same thing: we’ll escalate it. This was now the third time. Still no call back, no real solution, and no vehicle.Here I am, Saturday went for pickup, and they still don’t have my SUV. All I get from Enterprise is “we’re escalating it.”As a National Executive Elite member who rents frequently for work, I find this experience absolutely unacceptable. There was zero accountability, zero follow-through, and zero consideration for the fact that I had travel plans depending on this reservation being fulfilled.Enterprise failed to do even the minimum: honor a reservation made well in advance, and then wasted my time with promises to escalate the issue and call back, which never happened. Instead of stepping up to help, they pushed the burden onto me, the customer, to solve their inventory issue.This experience ruined our travel plans and caused unnecessary stress and frustration. It’s hard to believe a company this large operates with such poor internal communication and customer care.I will seriously reconsider using Enterprise for future rentals. If you value your time and your plans, you may want to think twice.I also recommend visiting their Facebook page or just doing a general online search. It seems they have a growing reputation for not fulfilling confirmed reservations, and sadly my experience fits right in.
July 19 · Pablo RodriguezChris, Utshargo and James provide amazing customer service at this location. I won't be going back to Dollar rent a car anytime soon because of these three Enterprise employees. 5Stars!
October 05 · Sam Griffin1 star because the vehicle was nice. I would like to give negative 3 stars for the performance of the office personnel. They were snarky and rude to more than one customer in the presence of many customers. We have rented many times from enterprise but this latest crew of workers has put an end to our future rentals with enterprise! Do better enterprise!
May 02 · Nick PittsI had a rental car from Enterprise in Niles, Michigan, everyone at the office was very helpful, friendly and professional, James picked me up at the Ford dealer and walked me through the whole rental process quickly, and helped me with insurance to protect my family, the car was clean and ready to go, i would refer everyone that has any car rental needs to go to Enterprise, they will help you
August 18 · RANDY RICE
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