Enterprise Rent-A-Car

- 2801 Washington St, Waukegan, IL 60085

The Enterprise Rent-A-Car branch located on Washington Street in Waukegan stands as a key local resource for residents and businesses across Lake County, Illinois. This neighborhood location, often referenced by locals as being near the intersection of Washington Street and Green Bay Road, embodies the Enterprise commitment to providing exceptional mobility solutions outside of major airport hubs. For anyone in the Waukegan, North Chicago, or Zion area needing reliable transportation—whether for an insurance replacement, a business fleet need, or a personal trip—this agency provides the familiar quality and extensive fleet options of a national brand with the accessibility and focus of a local shop.

The facility proudly identifies as a **women-owned business**, a significant feature that reflects leadership diversity and a deep commitment to the community it serves. Enterprise is known for its high standard of customer service, and the Waukegan team strives to meet the varied demands of the local populace, from offering diverse vehicle classes to accommodating specific payment preferences like debit cards and mobile payments. As a local mobility provider, this branch is often the first choice for Lake County residents whose vehicles are unexpectedly out of commission, requiring prompt and hassle-free assistance to keep their daily lives moving.

Location and Accessibility

The Enterprise Rent-A-Car branch is centrally located in Waukegan at **2801 Washington St, Waukegan, IL 60085, USA**. Its address places it on a major thoroughfare, making it highly accessible for customers driving from different parts of Lake County. This strategic location means less travel time compared to driving to the airport or downtown Chicago for a rental vehicle.

In line with Enterprise’s policy to serve all customers, the Waukegan branch prioritizes accessibility. The location features a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**. This ensures that the physical logistics of picking up or dropping off a vehicle are managed with ease for individuals with mobility challenges. Standard operating hours for this neighborhood branch are generally:

• Monday to Friday: 8:00 AM – 6:00 PM
• Saturday: 9:00 AM – 12:00 PM
• Sunday: Closed

Customers planning an early return or late drop-off will find the provided after-hours key drop-box convenient, though renters should note they maintain responsibility for the vehicle until it is officially checked in by an Enterprise employee on the next business day.

Services Offered

As both a Car rental agency and a Van rental agency, the Waukegan Enterprise branch offers a robust selection of vehicles and support services tailored to the needs of the Illinois market.

Core services available include:

• **Comprehensive Vehicle Rentals:** Providing a wide spectrum of cars, from economical compact models ideal for running local errands to comfortable full-size sedans and various SUV classes for family use and longer road trips across the state.
• **Van and Light Commercial Rentals:** Offering essential van rental services, which typically include cargo vans for moving or business deliveries, as well as 12- and 15-passenger vans for group transportation needs.
• **Insurance and Body Shop Replacement:** Dedicated assistance for customers needing a rental vehicle while their personal car is undergoing service or repair following an accident, often involving direct billing to insurance companies or body shops.
• **Flexible Payment Methods:** Accommodating a broad customer base by accepting various payment types, including all major **Credit cards**, **Debit cards** (subject to specific Enterprise debit card policies, such as ID verification and address confirmation), and modern **NFC mobile payments**.
• **Support for Military and Government Travel:** Offering special rates and discounts for active-duty military, veterans, and government personnel for both official and leisure travel purposes.

Features and Highlights

The Waukegan location provides several key features that enhance the rental experience and demonstrate its commitment to local clientele.

Notable features of this branch include:

• **Women-Owned Business Status:** Identifying as a women-owned business is a key highlight, promoting diverse business ownership in Lake County and often leading to a focus on community and customer-centric values.
• **Active Military Discounts:** The availability of **Active military discounts** is a significant benefit, honoring those who serve with special rates, including a standard 5% discount off base rates for leisure travel, which can be combined with other member benefits like those from USAA.
• **High Customer Service Marks:** While service quality can vary, a recent customer noted that the staff is excellent, specifically highlighting a representative who provided "excellent Customer service" by understanding and meeting their needs, demonstrating the potential for truly personalized interactions.
• **Accessibility:** Full commitment to accessibility with a wheelchair accessible entrance and parking lot, ensuring inclusive service for all residents in the Waukegan area.

Contact Information

For individuals in Waukegan and the surrounding Lake County areas, making reservations, confirming vehicle availability, or discussing specific rental requirements can be done using the following contact information:

• Address: 2801 Washington St, Waukegan, IL 60085, USA
• Phone: (847) 360-8008
• Mobile Phone: +1 847-360-8008

What is Worth Choosing

Choosing the **Enterprise Rent-A-Car** on Washington Street is an excellent decision for Waukegan-area residents who prioritize brand reliability combined with neighborhood convenience and special considerations. This branch is particularly well-suited for users who value:

• **A Wide Range of Vehicles:** Its dual role as a car and van rental agency guarantees a larger and more varied fleet, crucial for everything from a sedan rental to a commercial van.
• **Military/Veteran Benefits:** The structured and consistent military discount program offers tangible savings and recognition for service members and their families.
• **Local, Personal Service:** Positive reviews indicate that when the local team is fully engaged, the customer experience is top-tier, providing personalized care that large airport locations often cannot match.

However, potential renters, particularly those on a tight schedule, should acknowledge and mitigate the risk highlighted in a critical review: instances of reservations not being honored due to vehicle unavailability. To have the best experience, Lake County customers are strongly advised to **call the local branch directly at (847) 360-8008 shortly before their pickup time** to reconfirm that the reserved vehicle is physically on the lot and ready. This simple step can prevent the inconvenience of a wasted trip and ensure a smooth start to your rental period in Waukegan.

Enterprise Rent-A-Car

2801 Washington St, Waukegan, IL 60085, USA