Enterprise Rent-A-Car Introduce
For many residents and businesses in the Northern Connecticut area, having reliable, accessible transportation is crucial, whether it's for a repair replacement, a family trip, or moving large items. Enterprise Rent-A-Car at its Enfield location on Palomba Drive is a key provider in the local community, specializing in both standard car rental services and crucial van rental options. This branch is ideally suited for local users—those who need a temporary vehicle while theirs is in the shop, or who require a larger passenger or cargo van for a specific task.
Enterprise Rent-A-Car is a globally recognized brand, but its success is rooted in its focus on the local, "neighborhood" market, a philosophy the Enfield branch embodies. They offer a diverse fleet ranging from economical compact cars for efficient daily use to spacious SUVs and dedicated vans, ensuring they have a solution for nearly every situation that arises in a busy Connecticut life. Their dedication to the customer is often highlighted by their team's efforts to resolve issues, although it is always recommended to confirm specialty reservations like van rentals, as local inventory can fluctuate rapidly.
This specific Enfield location also distinguishes itself by identifying as a women-owned business, a factor that speaks to its local roots and commitment to business diversity in the Connecticut economic landscape. Furthermore, they demonstrate appreciation for service members by offering active military discounts, adding value for military families in the region. With convenient accessibility and a range of payment options including modern NFC mobile payments, Enterprise on Palomba Drive aims to make the rental process as smooth as possible for the Enfield community and surrounding towns.
It is important for customers, especially those with specific vehicle requirements like luxury models or larger vans, to maintain open communication with the branch. While the company strives to meet all reservations, fleet availability, particularly for high-demand vehicle types, can be subject to external factors like last-minute corporate recalls or unanticipated delays in returns. Proactive planning and confirmation are always the best way to secure the exact vehicle you need for your Connecticut travels.
The Enterprise Rent-A-Car branch is a neighborhood location situated conveniently for residents of Enfield, Somers, Suffield, and those commuting from the Massachusetts border region. Its position off a major local thoroughfare makes it easily reachable for quick pick-ups and drop-offs.
The precise address is: 33 Palomba Dr, Enfield, CT 06082, USA.
Key aspects of the location's accessibility include:
- Neighborhood Presence: Located in an accessible commercial area, this is not an airport branch. It is focused on serving the local community, often providing vehicle replacement for collision centers or mechanical repairs.
- Highway Proximity: The branch is situated a short distance from Interstate 91 (I-91), a main route that connects the greater Hartford area with Springfield, MA, making it a relatively simple commute for many Northern CT users.
- Accessibility Features: To accommodate all customers, the location provides a Wheelchair Accessible Entrance and designated Wheelchair Accessible Parking Lots, ensuring the facility is easy to enter and navigate for individuals with mobility needs.
The Enterprise Rent-A-Car location in Enfield provides comprehensive rental solutions tailored for local needs and extended regional travel:
- Diverse Car Rental Fleet: Offering a wide range of sedans and SUVs, from economical compact models (e.g., Kia Rio, Nissan Versa) ideal for efficiency, to full-size sedans, and SUVs (e.g., Toyota Highlander, Nissan Rogue) for family travel.
- Van Rental Agency Services: A critical offering at this location is the rental of specialty vehicles, including passenger vans (such as 7-passenger minivans and larger 12- or 15-passenger vans for group travel) and cargo vans or pickup trucks for moving and commercial purposes.
- Insurance and Replacement Rentals: Enterprise is well-known for its insurance replacement service, working directly with insurance companies and body shops to provide rental vehicles when a customer's personal car is under repair.
- Refueling Options: Customers have the choice to pre-pay for a full tank of fuel, have the branch refill the tank upon return (subject to service and fuel charges), or refill the tank themselves prior to drop-off.
- After-Hours Vehicle Return: The branch offers an after-hours drop-off service, where customers can park the vehicle on Enterprise property, lock it, and place the keys in a designated drop box located near the entrance. (Note: Customer responsibility for the vehicle ends only after an employee inspection on the next business day.)
- Cross-Border Travel: Travel into Canada is generally permitted for specific vehicle classes (Economy through Full-Size cars and Minivans), but policies for other vehicle types should be confirmed directly with the branch.
The Enterprise Rent-A-Car branch in Enfield offers several key features that benefit the local Connecticut customer:
- Identifies as Women-Owned: This location is proudly identified as a women-owned business, supporting diverse local enterprise and leadership within the Enfield community.
- Active Military Discounts: The branch honors active military members and their families with special discounts and rates, reflecting the company’s history of supporting those who serve.
- Flexible Payment Methods: Accepting a variety of modern payment options, including major Credit Cards, Debit Cards, and the rapid convenience of NFC Mobile Payments (such as Apple Pay and Google Pay).
- Local Neighborhood Focus: Unlike busy airport locations, this branch specializes in serving the day-to-day needs of the Enfield area, making it a reliable resource for emergency rentals or local utility use.
- Test Drive Opportunity: In some instances, customers may have the opportunity to test drive a vehicle before finalizing the rental, allowing them to familiarize themselves with its handling.
For making a reservation, confirming vehicle availability, or addressing concerns regarding a rental at this neighborhood location, please use the following contact details:
Address: 33 Palomba Dr, Enfield, CT 06082, USA
Phone: (860) 741-2922
Mobile Phone: +1 860-741-2922
The Enterprise Rent-A-Car location on Palomba Drive is worth choosing for Connecticut users primarily because of its **neighborhood specialization** and its dual role as a standard **car rental agency** and essential **van rental agency**.
This branch is an excellent option for the majority of local transactions: when your car is unexpectedly in the shop, when you need a reliable, economical vehicle for a weekend trip, or when you require a larger utility or passenger van for moving furniture, a corporate outing, or a major family event. The ability to rent a wide variety of large-capacity vehicles, from minivans to 15-passenger vans, right in the Enfield neighborhood is a significant advantage over locations that focus solely on airport traffic.
Customers benefit from the location's accessible features and modern payment convenience, including the use of NFC mobile payments for a faster transaction at the counter. The identification as a women-owned business, coupled with tangible benefits like the active military discount, shows a commitment to community values. While some customer feedback suggests challenges with specific vehicle reservations—highlighting the need for clear communication, especially with high-demand models like vans—the foundation of the service is built on accessibility and local convenience. For residents of Enfield and Northern CT who value a nearby rental option with a broad fleet and local focus, this Enterprise branch remains a strong choice, provided specialized vehicle needs are proactively confirmed.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos






Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
33 Palomba Dr, Enfield, CT 06082, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I booked a Mustang GT and when I got to the counter, I was told no such car existed. If I would’ve known that, I would’ve selected something else or booked with someone else. The gentleman at the counter was a sweetheart and tried to make things better hence the two star review. I was given a lesser car at a discount, which was nice. However, the car was dirty and whoever detailed it on the inside did a lacklustre job. I had to walk past shiny examples of this car to get to the one I was given. For me, the car rental is to experience something I might want to purchase in the future and for the sheer joy of driving something new and fun. I had already experienced what I ended up with. I would have to think hard before renting another car through Enterprise.
August 11 · Kevin DeamondI am extremely disappointed with the service I received at the Enterprise Enfield location. My reserved van was given away without any prior notice—no call, no email, and no explanation. When I arrived at noon, I was told that all the vans had been recalled and that none were available anywhere nearby. This turned out to be untrue, as I eventually found a van at the West Springfield location.Because of this, I lost valuable time and money. My reservation was supposed to be ready at noon, but I did not secure a vehicle until 5:30 PM in West Springfield and was not able to leave until 7:00 PM. This delay completely disrupted my schedule, putting me hours behind.What made the experience worse was the lack of effort from the Enfield staff. They did not attempt to help me find another vehicle, did not contact nearby branches on my behalf, and offered no apology or compensation. I was left to handle the problem entirely on my own.This level of service is unacceptable. I will not be returning to the Enfield location and cannot recommend it to anyone. I hope this feedback prompts serious improvements in communication, honesty, and customer support.
August 21 · Charlie RosarioOutstanding Customer Service from Mackenzie at Enterprise!My wife and I recently found ourselves in a stressful situation after securing a rental car through Enterprise, arranged by our body shop while her vehicle was being repaired. Unfortunately, we ran into a major inconvenience that could have made the process much more difficult. That’s when Mackenzie stepped in and truly turned things around.From the moment we spoke with her, Mackenzie was calm, understanding, and incredibly professional. She listened carefully to our concerns and made us feel heard, which meant a lot during an already frustrating time. Mackenzie worked quickly to resolve the issue.What stood out the most was her genuine empathy and willingness to go above and beyond to help us. She took a situation that could have been a huge headache and made it smooth and manageable. Thanks to Mackenzie, my wife and I felt cared for, not just like another customer.Enterprise is lucky to have someone like her on their team. We’re extremely grateful for her help and can’t thank her enough for her professionalism, kindness, and dedication.
March 12 · Jay ThomasThey called me 5 minutes before I was supposed to pick up a car and told me they don’t have cars and I would need to wait 4 hours.Update: after contacting the link provided I found myself spun in circles with no help nor anyone willing to help.The branch called me and said booking online has nothing to do with our branch.
April 16 · Dovber EmanuelThe Enfield CT branch is outstanding and the branch manager really came through for me by finding me rental after I was told by the Call Center that there was 2 cars at the location, but wasn't. I can definitely see why she's a manager because she knows how to deliver. The young man Joshua was very professional, respectful and knowledgeable which helped me a lot. I must say that I'm very satisfied and I'll definitely be using your services again when needed. David Alford
December 22 · Jackie Alford
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