Enterprise Rent-A-Car

- 2778 S Arlington Mill Dr, Arlington, VA 22206

For residents of Arlington and the wider Northern Virginia region, the need for reliable, temporary transportation is a frequent reality, whether it's managing an insurance replacement while your primary vehicle is in the shop, heading out on a weekend trip from the D.C. area, or simply needing extra space for a move. Enterprise Rent-A-Car at the Shirlington location in Arlington, VA, serves this critical need, positioning itself as a key local resource for car and van rentals.

As a branch of a globally recognized brand, this particular Enterprise location, situated at 2778 S Arlington Mill Dr, carries the weight of a large fleet and broad service offerings. What makes this office stand out to the local Virginia community is its unique identity: it proudly identifies as a women-owned business. This local ownership perspective can often translate into a more community-focused and dedicated service approach, appealing to many customers who prefer to support diverse local enterprises within the Commonwealth.

Furthermore, this location offers tangible benefits for a significant portion of the Northern Virginia population, specifically those associated with the military. The provision of Active Military Discounts at this branch acknowledges and supports the large active duty, reserve, and veteran community that calls Arlington and the surrounding areas home, near facilities like the Pentagon and Joint Base Myer–Henderson Hall. This commitment to accessibility is reinforced by its on-site services, as well as a wheelchair-accessible entrance and parking lot, ensuring a welcoming experience for all customers.

However, potential renters should also be aware that the customer experience at this specific branch, as with many high-volume rental offices, can be mixed. While the initial reservation and in-person transactions are sometimes praised, some user feedback points to concerning operational issues. These include discrepancies between the vehicle class reserved and the car provided—sometimes forcing a downgrade—and instances where reserved vehicles were not ready or were provided with cleanliness or maintenance issues, such as a faulty seatbelt alert system or cleaning supplies left inside.

For local Arlington renters, the key takeaway is to approach the transaction with diligence. While the convenience of location, the brand's reliability for vehicle variety, and the benefits like military discounts are strong draws, customers must be prepared to thoroughly inspect their vehicle and be persistent in seeking support if any issues arise. One customer reported needing to visit the office in person to resolve an issue after multiple unsuccessful phone calls, suggesting that while in-person assistance may be reliable, phone support can be a challenge. Understanding these dynamics is essential for a smooth rental experience in the busy Northern Virginia area.

The Enterprise Rent-A-Car branch is situated in a highly convenient area of Arlington, making it easily accessible for residents and visitors throughout Northern Virginia:

Address: 2778 S Arlington Mill Dr, Arlington, VA 22206, USA

• Shirlington Area: Located in the vibrant Shirlington neighborhood, the office is often part of a commercial center, which provides easy navigation and access to other local amenities while picking up or dropping off a rental.
• Proximity to Major Routes: The location is strategically positioned near major arterial roads that connect to the broader Arlington, Alexandria, and D.C. metropolitan areas, including I-395. This is essential for quickly getting onto the region's main traffic corridors for business or leisure travel.
• Accessibility Features: The business is committed to accessibility, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. This ensures that the facility is welcoming and manageable for customers with mobility considerations.
• After-Hours Returns: This location offers an after-hours service, allowing renters to park their vehicle on the top level of the shopping center's parking garage, lock the doors, and deposit the keys in a drop box. Renters should note they remain responsible for the vehicle until the branch performs a formal check-in on the next business day.

The Arlington Enterprise branch provides a comprehensive range of rental solutions tailored to the diverse needs of the local Virginia community:

• Car Rental Agency Services: Offering a full spectrum of passenger vehicles, from economy and compact cars—ideal for navigating D.C.'s dense traffic and finding parking—to full-size sedans and SUVs for family or longer-distance travel.
• Van Rental Agency Services: Catering to group travel, corporate needs, or large moving projects, the agency supplies a variety of vans, including minivans and larger passenger vans.
• Onsite Services: All rental, pickup, and drop-off services are conducted onsite, ensuring direct interaction with the staff and immediate assistance.
• Flexible Payment Options: The location accepts a variety of modern payment methods for convenience, including major Credit Cards, Debit Cards, and NFC Mobile Payments. Note that policies for using debit cards for a rental often have specific restrictions on the vehicle class or require additional documentation.
• Reservations and Pre-check: Customers are encouraged to utilize online services for reservations and pre-check-in to expedite the process, although customers should be prepared for potential adjustments to the vehicle class at the time of pickup due to availability.

Several key features make this particular Enterprise location an appealing choice for local Virginia users:

• Identifies as Women-Owned: Supporting a locally rooted, diversity-forward business is a key feature, adding a unique community connection to the internationally recognized Enterprise brand.
• Active Military Discounts: A significant benefit for the large military population in the Arlington area, offering valuable savings to active duty, veterans, and military families.
• Wide Vehicle Fleet: Access to the extensive Enterprise fleet means renters can find vehicles ranging from small, fuel-efficient models for city commutes to larger SUVs and vans for road trips and moving.
• Trusted Brand Reliability: As part of the national Enterprise network, the branch offers standard corporate policies regarding insurance, damage waivers, and 24/7 roadside assistance, providing peace of mind.
• Debit Card Acceptance: The acceptance of debit cards as a form of payment provides flexibility for those who prefer not to use a credit card for the rental transaction, though specific class restrictions and security deposit rules apply.

For making a new reservation, confirming a pickup, or addressing any on-road concerns, Virginia customers can reach the Enterprise Rent-A-Car branch using the following details:

Address: 2778 S Arlington Mill Dr, Arlington, VA 22206, USA

Primary Phone: (703) 820-7100

Mobile Phone (Direct): +1 703-820-7100

Regular business hours typically run from Monday through Friday (7:30 AM to 6:00 PM) and reduced hours on Saturday (9:00 AM to 4:00 PM) and Sunday (9:00 AM to 12:00 PM), though customers are advised to confirm the specific hours for their rental date.

Enterprise Rent-A-Car in Arlington is an excellent choice for Virginia residents who prioritize the convenience of a nationally recognized brand paired with valuable local features. The most compelling reasons to choose this location are the Active Military Discounts and its identity as a women-owned business, which offers a unique community benefit alongside standard corporate reliability. It is particularly well-suited for customers coordinating with a repair shop for an insurance replacement, as the company is well-versed in this process, or for those who need a wide variety of vehicle types, from economy to premium SUVs and vans.

To ensure a smooth experience and avoid the issues noted by some past customers, local users should adopt a proactive approach. Specifically, when arriving for a reserved vehicle, renters should be prepared for the possibility of a different car class due to availability, and if an alternative is provided, they should immediately confirm that the substitute vehicle meets their needs and is priced correctly. Crucially, a thorough inspection for cleanliness and functional safety features is essential before leaving the lot. If an issue is noted, address it immediately and request written documentation. While the location provides a valuable and accessible service to the Northern Virginia community, maximizing customer satisfaction hinges on the renter's diligence to ensure the vehicle and rental contract match expectations. This attention to detail will allow Virginia users to fully benefit from the convenience and special programs offered by this Shirlington branch.

Enterprise Rent-A-Car

2778 S Arlington Mill Dr, Arlington, VA 22206, USA