Enterprise Rent-A-Car Introduce
Introduction / Overview
For residents across Delaware County and the greater Philadelphia area, securing reliable transportation is often a necessity, especially when faced with an unexpected vehicle repair or planning a major group outing. Enterprise Rent-A-Car, located in Media, PA, serves as a primary local resource for both car and van rentals. This branch operates under the strength of a nationally recognized brand while focusing intently on the needs of its local Pennsylvania customer base, particularly those requiring replacement vehicles while their personal car is in the shop.
This specific Enterprise location, situated conveniently on West Baltimore Pike, is committed to accessibility and community. A notable feature is that the business identifies as women-owned, contributing to the diversity of local commerce in Media. The branch also actively supports the community by offering active military discounts, demonstrating a commitment to service members. This approach positions the Media Enterprise branch not just as a transaction point, but as a local business rooted in its community values.
While the majority of customers look for the brand's signature exceptional service, and many Enterprise locations in the Philly area are praised for this, the experience at any individual branch ultimately depends on the staff present. Past customer feedback for this location highlights both the potential for a great experience (as expected from Enterprise) and isolated incidents of poor communication and rigid policy application. Customers should approach any rental process informed about payment policies, especially regarding debit card use and the expectations for courtesy services like a ride home, to ensure a smooth transaction and mitigate any potential for miscommunication or frustration.
Location and Accessibility
The Enterprise Rent-A-Car branch is conveniently situated in Media, Pennsylvania, providing easy access for the communities of Delaware County, including residents of Lima, Newtown Square, and Springfield.
- Address: 1169A W Baltimore Pike, Media, PA 19063, USA
Its prime location on West Baltimore Pike (Route 1) makes it highly visible and simple to navigate to from key points around the area. This is particularly advantageous for customers needing a rental quickly following an issue with their personal vehicle. The branch has prioritized physical accessibility for all customers:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Additionally, for customer convenience, the location provides ample on-site parking for customers picking up or dropping off vehicles, which is a significant practical benefit in a busy commercial area. However, potential renters should note that while this Enterprise is generally known for offering a pickup service (which can be invaluable for local renters), customer reviews indicate that staffing and driver availability can fluctuate. It is always best practice to confirm the feasibility and expected wait time for any courtesy services, such as a ride home after returning the rental, when making the reservation or upon arrival.
Services Offered
As a dual Car Rental Agency and Van Rental Agency, the Enterprise branch in Media, PA, provides a comprehensive set of offerings to cover various local transportation demands, from personal use to commercial hauling.
- Diverse Vehicle Fleet: Renters can choose from a full spectrum of late-model vehicles, typically ranging from small, fuel-efficient economy and compact cars (like a Mitsubishi Mirage or similar), up through full-size sedans, SUVs (including popular models like the Jeep Grand Cherokee and Nissan Rogue), and even luxury class cars.
- Van Rental Options: Specializing in larger vehicle needs, the branch offers various van types, including full-sized cargo vans for moving or business logistics, and passenger vans (like the Chrysler Pacifica or larger models) for family trips or group transportation.
- Insurance and Repair Replacement: A primary service focus is providing hassle-free, short-term rentals for customers whose vehicles are undergoing maintenance or body work, often coordinating directly with local repair shops and insurance carriers.
- On-Site Processing: All rental and return transactions, including vehicle inspection and key hand-off, are conducted efficiently at the 1169A W Baltimore Pike location.
- Flexible Payment Options: The agency accepts modern and traditional payment methods for deposits and final payment, including:
- Credit cards
- Debit cards (subject to specific rental policies which should be confirmed, as policies for card types and chip readers can vary)
- NFC mobile payments (e.g., Apple Pay, Google Pay)
- Courtesy Services: While driver availability is not guaranteed and can be a point of friction, the general practice includes offering local customer pickup and drop-off services, though patrons should verify scheduling expectations.
Features / Highlights
The Enterprise Rent-A-Car Media branch stands out in the Delaware County rental market by focusing on key operational and community attributes designed to appeal to local Pennsylvania users.
- Identifies as Women-Owned: The branch proudly operates as a woman-owned business, which is an important highlight for customers and corporate clients interested in supporting diverse local enterprises in the Media area.
- Active Military Discounts: A significant highlight is the provision of discounts for active military personnel, recognizing their service and providing more affordable options for both official and leisure travel needs.
- Accessibility Features: Demonstrating a commitment to all customers, the facility is equipped with a wheelchair accessible entrance and designated wheelchair accessible parking spaces.
- Convenient On-Site Parking: The availability of on-site parking at the 1169A W Baltimore Pike location simplifies the process of picking up or dropping off a rental vehicle.
- Debit Card Acceptance: The location accepts debit cards, alongside credit cards and mobile payments, offering financial flexibility, though customers must be aware that Enterprise policies on debit card use often require a deposit and may have restrictions on certain premium vehicle classes.
- Large Fleet Capacity: Backed by the national Enterprise fleet, the Media branch can typically offer a high availability of popular rental types, including SUVs and minivans, which are well-suited for suburban travel and regional Pennsylvania road trips.
Contact Information
For scheduling reservations, asking about the fleet, or general inquiries for the Media, PA, branch, please use the following contact information:
- Address: 1169A W Baltimore Pike, Media, PA 19063, USA
- Phone: (610) 891-8858
- Mobile Phone: +1 610-891-8858
What is Worth Choosing
The Enterprise Rent-A-Car location in Media, PA, is worth choosing primarily for its strong foundational offerings and community alignment. As a local Enterprise branch, it provides access to a large, modern fleet of cars and vans, ensuring that whether you need an economy car for commuting in Delaware County or a large van for a trip across Pennsylvania, the right vehicle is available. The identification as a women-owned business and the provision of active military discounts are valuable highlights that show the branch is invested in serving a diverse segment of the community.
However, a realistic assessment, informed by past customer experiences, shows that while the products and advertised services are excellent, the execution of customer service—particularly in areas requiring real-time coordination like driver pickups and debit card processing—is highly dependent on individual staff performance. For Pennsylvania residents who are experienced Enterprise renters and rely on the courtesy ride service, it is crucial to communicate clearly and confirm the schedule upon arrival to avoid unexpected wait times or reliance on expensive third-party transportation, as one customer painfully discovered.
Despite isolated service hiccups, the fundamental strengths remain: convenient location, physical accessibility, acceptance of various modern payment methods (including NFC), and the sheer variety of vehicles. The ability to use a debit card provides financial flexibility for local users, provided they are aware of the associated policies. For the informed customer, Enterprise on W Baltimore Pike in Media remains a powerful and practical choice for reliable car and van rental in the 19063 area.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos







Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1169A W Baltimore Pike, Media, PA 19063, USA
Enterprise Rent-A-Car Reviews
pricemediacredit cardpick upneeddoorbranch managercheatworkdebit card
★ 5★ 4★ 3★ 2★ 1Absolute worst experience I’ve ever had at any Enterprise. I will say I’ve had amazing experiences previously with other employees here but not this time!!!I exclusively use Enterprise for all of my rentals. I’ve lived in the Philly area for a very long time and only had the best experience at every single location I’ve ever been to even the airport location. The Media location does not know how to communicate, the gentleman behind the counter argued with me and had every excuse possible in front of other customers waiting patiently. Here’s what happened, I returned a vehicle and asked for a ride back to my house locally as I usually do. They agreed but told me that driver needed to go and pick up a customer and would be back in 10 minutes. When driver came back she told me that she needed to go to an auto body shop first and wouldn’t be back for 20 minutes plus. I said that’s not what I was told and it should only take 10 minutes. Her response was that this pickup had been scheduled out for a month or so. Why didn’t the gentleman running the show know about this pick up? When I questioned the gentleman he couldn’t care less and gave me a loud argumentative bunch of excuses. Instead of making thing’s right the way Enterprise typical would with their exceptional customer service, I had to Uber home and be inconvenienced. Due to the lack of drivers, there was a surge in pricing and I ended up spending over $30 to get home. If this guy could have communicated better I could have made different arrangements or Uber home and not waited 20 minutes for Enterprise plus the 15 minutes for the uber driver to arrive. This had nothing to do with Enterprise just the two employees working today. Poor customer experience!
May 13 · Lynn GMy sister and I went to this Enterprise location on September 5th to pick up a reservation at 5:45 PM, just before their 6 PM closing time. After completing the paperwork, I was told my debit card wouldn’t be accepted and that I needed a major credit card. I then presented my newly issued Capital One credit card, which I’ve used before without any issues. The employee claimed the chip wasn’t working and said their system only accepts chip transactions, not swipe or tap. Further attempts that she tried had the same error (She claimed), leaving us unable to take the reservation because I only had that card with me.I asked if we could return the next morning when they open at 8 AM, but she insisted that since she would be working alone, no rentals would be available until noon. I made another reservation anyway for 9 AM. When we returned, the same employee was there, the office was quiet, and this time my card processed immediately without any problems.This was extremely frustrating and felt avoidable. What didn’t work the night before suddenly worked without issue the next morning. Customers deserve consistent, reliable service — not excuses or obstacles. Experiences like this reflect poorly on Enterprise and discourage people from trusting this location.
September 06 · rob benjaminWe had a confirmed reservation for a minivan—key for our upcoming trip with family. When we showed up just a few hours before departure, we were told they didn’t have one available. No phone call, no email, no heads-up. Just a shrug and an offer for sedan, which doesn’t meet our needs at all. The staff were unapologetic and made excuses instead of offering real solutions. Completely unprofessional and unaccommodating. We won’t be renting from Enterprise again and strongly recommend others look elsewhere.
June 13 · Natalie MizrahiWhen I got the car, there were dents in the driver’s side door and I pointed it out and the worker told me not to worry about. When I dropped it off the worker assured me not to worry about it, again. I, then, received an accident report email with detail of interactions that did not occur. When I called to talk about it, the person over the phone couldn’t talk at that time and said someone would call me back, but no one did. I filled out a feedback form asking for someone to reach out as well and I did not get a call. Seems like fraud.
July 21 · Amanda GallagherExcellent service, pleasant staff and great prices. (The parking lot COULD use a few assigned spaces.)
October 11 · Susan Curcio
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