Community Transit

- 2001 Industrial Hwy, Eddystone, PA 19022

For residents across Delaware County, Pennsylvania, reliable and accessible transportation is more than a convenience—it's a critical lifeline to independence, health, and community participation. While the name "car rental" is sometimes broadly used, Community Transit (DELGO), located in Eddystone, PA, is accurately categorized as a vital Handicapped transportation service, a Non-governmental organization, and a Non-profit organization dedicated to meeting the complex mobility needs of local citizens.

This organization plays a crucial role in the local infrastructure by providing demand-responsive, shared-ride services. Its core mission, established when it was incorporated in 1983 as the Delaware County Transportation Consortium, is fundamentally to improve the quality of life for Delaware County citizens by meeting their mobility needs through reliable and affordable service. Unlike a traditional car rental agency that provides a personal vehicle for self-drive, Community Transit offers a fleet of expertly maintained, wheelchair-accessible minibuses driven by seasoned professionals, specializing in getting residents who might not otherwise have the means or ability to travel to their necessary destinations.

The transportation services provided by Community Transit are primarily focused on non-emergency, essential trips, supporting some of Pennsylvania's most vulnerable populations. They facilitate thousands of trips every weekday, originating in Delaware County with destinations available within the county and in Philadelphia, with limited trips to surrounding counties like Montgomery and Chester. This community focus and public service role distinguish it completely from a commercial car or van rental service.

It is important for potential users in the Pennsylvania region to understand that this service operates on an advance reservation, shared-ride basis, not as an exclusive taxi or immediate ride-hailing service. While invaluable to the community, this model is subject to scheduling and capacity constraints, which can lead to extended wait times. Customer feedback, such as reports of clients being over an hour early for appointments or waiting a considerable time for pick-up, highlights that planning and patience are necessary when utilizing shared-ride public services. Users are advised to confirm their eligibility and understand the strict scheduling requirements, including the need to book rides well in advance (up to two weeks), to minimize frustration.

Community Transit's main base of operations is strategically located to serve the Delaware County area effectively. The facility ensures a level of physical accessibility crucial for the populations it serves.

Physical Address and Service Area:The organization is headquartered at: 2001 Industrial Hwy, Eddystone, PA 19022, USA. While the vehicles operate throughout Delaware County, this central administrative and operational location is easily reachable via major regional roads. Trips must originate in Delaware County to utilize the primary services, including the state-funded programs.

Accessibility Features:The vehicles in the fleet are all designed to be highly accessible, consisting of wheelchair-accessible minibuses. At the central facility, Community Transit offers:

• Wheelchair accessible entrance for office and administrative visits.
• Wheelchair accessible parking lot to accommodate visitors and staff with disabilities.

Administrative Hours for Information and Scheduling:The administrative offices and trip scheduling line operate on a set schedule:

• Information and Trip Scheduling: Monday - Friday, 7:30 a.m. to 3:30 p.m.
• Administrative Office: Monday - Friday, 8:00 a.m. to 4:00 p.m.
• Rides are available seven days a week from 4:00 a.m. to 11:00 p.m.

Community Transit (DELGO) is a cornerstone provider for multiple state and county-funded transportation initiatives, offering specialized services rather than general public conveyance.

• Medical Assistance Transportation Program (MATP): Administering this county program, which subsidizes the cost of transportation for Medical Assistance recipients to approved healthcare services. This includes trips for doctor appointments, dental visits, cancer treatments, medical trips, and to the pharmacy.
• Senior Citizen Shared Ride Program: As the coordinator of the PA Lottery-funded program in Delaware County, this service allows persons aged 65 and older to pay only 15% of the actual fare for various trip purposes, including scheduled appointments, senior centers, hair salons, and home services.
• People with Disabilities (PwD) Program: Providing shared-ride paratransit service to individuals with a disability who reside mainly outside the SEPTA service area, often at reduced fares, for any trip purpose.
• SEPTA Customized Community Transportation (CCT) Subcontractor: Providing services on behalf of SEPTA for eligible Delaware County residents with disabilities, which is governed by Americans with Disabilities Act (ADA) guidelines.
• Demand-Responsive Transportation: General advance-reservation transportation for the public, sometimes referred to as 'Car Services' or 'Taxi Service' in a specialized context, but operating primarily on a shared-ride model.
• Specialized Transportation Trips: Door-to-door and curb-to-curb service for specific destinations such as Adult Day Centers, Urgent Care, Medical Facilities, and Limo Services (as a classification of specialized vehicle type).

As a non-profit, public-facing organization, Community Transit’s highlights are focused on their community benefit and operational specialty.

• Wheelchair Accessible Fleet: Operating 48 wheelchair-accessible minibuses, ensuring that individuals who use mobility devices can travel safely and comfortably.
• Non-Profit and Community Focused: The organization's 501(c)(3) tax-exempt status confirms its commitment to social welfare and affordable service delivery, funded in part by the PA Lottery and other charitable giving.
• Door-to-Door Service Option: Although the standard is curb-to-curb, the option for door-to-door assistance is provided for those with medically verified or documented needs, ensuring a higher level of personal support.
• Extensive Operational Coverage: Rides are available seven days a week, from 4:00 a.m. to 11:00 p.m., providing essential coverage outside of typical business hours for medical treatments and other critical needs.
• Subsidized Fares: Key government and lottery-funded programs significantly reduce the cost of transportation for eligible seniors (65+) and low-income individuals receiving Medical Assistance, making essential trips affordable.

To register for services or schedule a trip, Pennsylvania residents in the Delaware County area should use the following contact details:

• Address: 2001 Industrial Hwy, Eddystone, PA 19022, USA
• Trip Scheduling / Information Phone: (610) 490-3960
• Administrative Office Phone: (610) 490-3977
• Medical Assistance Transportation Program (MATP) Phone: (610) 490-3975
• TDD for the Hearing Impaired: (610) 490-3990

For Delaware County, Pennsylvania residents, choosing Community Transit is essential when seeking specialized, affordable transportation that integrates with state-funded social services. The primary value of Community Transit lies not in convenience for the general public, but in the accessibility, affordability, and specialized nature of its services for its target clientele—seniors and people with disabilities.

If you are a Medicaid recipient needing transportation to medical appointments, or a senior looking for reduced-fare transportation for errands and social visits, Community Transit is the critical administrator of the MATP and Senior Shared Ride programs in the county. These programs are financially inaccessible anywhere else, as the fares are heavily subsidized. The commitment to maintaining a fleet of accessible, lift-equipped vehicles with trained drivers provides a safe and necessary travel option for individuals whose disabilities prevent them from using fixed-route public transit or driving themselves.

While user reviews indicate challenges with scheduling and adherence to pick-up times—a common operational difficulty for all shared-ride, demand-responsive services that must manage multiple riders simultaneously—the service remains irreplaceable for its target population. The key to a positive experience is rigorous adherence to the two-week advance booking policy, clear communication of any special needs or necessary door-to-door assistance at the time of reservation, and a realistic understanding that shared-ride transportation requires flexibility with arrival times. For essential, non-emergency trips that demand professional, accessible, and affordable transport solutions in Delaware County, Community Transit is an indispensable community asset.

Community Transit

2001 Industrial Hwy, Eddystone, PA 19022, USA