Enterprise Rent-A-Car Introduce
For residents and visitors in the Pennsylvania region, securing a reliable vehicle is often an essential part of daily life, whether for managing an unexpected repair, accommodating a large family trip, or simply tackling a weekend project. The **Enterprise Rent-A-Car** location in Elkins Park is a local anchor for these diverse transportation needs, offering both traditional car and specialized van rentals right at the edge of Philadelphia. This agency is more than just a place to pick up keys; it is a locally focused solution, dedicated to getting Pennsylvania drivers back on the road quickly and confidently.
Understanding the local market's demands, this Enterprise branch specializes in the local rental market—the critical need for a replacement car when a personal vehicle is in the shop following an accident, mechanical repair, or theft. This core focus ensures they are equipped to handle insurance replacements seamlessly. Beyond replacement vehicles, they also provide practical solutions for leisure and business, including a variety of cars for short trips and a robust van rental service for groups, moving large items, or supporting commercial activities across Montgomery County and the broader Delaware Valley.
The location proudly identifies as a **Women-Owned** business, reflecting a dedication to local community involvement and high standards of service delivery. While aiming for exceptional customer experience, the business also shows a commitment to service, offering **Active Military Discounts**—a valuable benefit for the large military community and their families throughout Pennsylvania. Customers consistently highlight the staff as "kind and knowledgeable," noting their attentiveness and helpfulness in navigating the rental process.
It is important to note that like any high-volume rental location, service quality can sometimes experience variations. While the staff is praised for being helpful, a real customer experience highlighted issues with vehicle cleanliness, including animal hairs, unpleasant odors, and sticky residue upon initial receipt of the vehicle, as well as a less-than-full fuel tank. Management, as noted in the review, took prompt action to address the cleanliness concern, demonstrating an effort to correct issues when brought to their attention. Customers are encouraged to inspect their vehicle thoroughly upon pickup and bring any issues to the attention of the staff immediately to ensure a pleasant rental experience.
The Enterprise Rent-A-Car branch is conveniently located at **1627 W Cheltenham Ave, Elkins Park, PA 19027, USA**. Situated in the Elkins Park area, this branch is positioned along a major local artery, Cheltenham Avenue, making it easily accessible for customers coming from Philadelphia, Jenkintown, Glenside, and other surrounding communities in Montgomery and Philadelphia Counties.
- **Local Hub:** The location is ideally situated for residents needing a local rental without the hassle of traveling to a major airport hub. It serves as a go-to spot for those needing a vehicle while theirs is undergoing maintenance or repair at nearby body shops or dealerships.
- **Ease of Access:** Cheltenham Avenue provides direct access from various neighborhoods, simplifying the pickup and drop-off process for local customers.
- **Accessibility:** The facility demonstrates a commitment to all customers by providing a **Wheelchair Accessible Entrance** and a **Wheelchair Accessible Parking Lot**, ensuring ease of access for individuals with mobility challenges.
- **Pick-Up Service:** As a neighborhood location, Enterprise is known for its "We'll Pick You Up" service, a significant convenience for local customers who are without a vehicle and cannot easily travel to the branch. Customers should call the location directly to confirm availability and schedule this service.
- **Operating Hours:** The branch maintains a consistent schedule to serve the community, typically operating from 7:30 AM to 6:00 PM on weekdays, with shorter hours on Saturday and Sunday. Customers should verify current operating hours directly with the office, particularly as this location notes that After-Hours Returns are generally unavailable.
The Enterprise Rent-A-Car in Elkins Park provides a broad range of vehicles and services designed to meet both personal and commercial local transportation needs in Pennsylvania.
- **Car Rental Agency Services:** Offering a diverse fleet of cars, including economy, compact, mid-size, full-size sedans, and SUVs, suitable for daily commuting, weekend trips, and family travel.
- **Van Rental Agency Services:** Providing larger capacity vehicles such as 7-passenger minivans and 12- or 15-passenger vans, essential for group outings, team transport, or extended family vacations. Cargo vans are also available for moving projects or commercial deliveries.
- **Insurance Replacement Rentals:** Specializing in providing temporary replacement vehicles for customers whose personal cars are undergoing repair due to accidents, working directly with insurance companies for a smooth, stress-free transition.
- **Local Customer Pick-Up:** Offering the popular "We'll Pick You Up" service, designed to transport local renters from their homes, places of work, or repair shops to the rental office for vehicle pickup (restrictions and service area limits may apply).
- **Flexible Payment Options:** Accepting multiple forms of payment for convenience, including **Credit Cards**, **Debit Cards**, and modern **NFC Mobile Payments**.
This local Enterprise branch offers several features that make it a compelling choice for Pennsylvania customers seeking a rental vehicle.
- **Proudly Women-Owned:** Identifying as a **Women-Owned** business, this designation reflects a commitment to diversity in business ownership and often a strong emphasis on customer service and community engagement.
- **Active Military Discounts:** A significant benefit offered is **Active Military Discounts**, providing financial recognition and support to members of the armed forces and their families who reside or are stationed in the region.
- **Specialization in Local Market:** Their primary focus on the local market means they are highly experienced in handling common local needs, such as providing vehicles during insurance claims or for short-term personal use, making the process smoother than airport-based agencies.
- **Attentive Staff:** Customer reviews consistently highlight the staff's professionalism, describing them as "kind and knowledgeable," and being "helpful and attentive to my needs," which is essential for a positive rental experience.
- **Universal Accessibility:** The provision of a **Wheelchair Accessible Entrance** and **Wheelchair Accessible Parking Lot** ensures that all customers, regardless of their mobility level, can access the facility with ease.
For Pennsylvania residents looking to reserve a vehicle, check availability, or inquire about the local pick-up service, the Elkins Park Enterprise office can be contacted using the following information:
Address: 1627 W Cheltenham Ave, Elkins Park, PA 19027, USA
Phone: (215) 886-0502
Mobile Phone: +1 215-886-0502
It is recommended to call the branch directly, especially when scheduling the local pick-up service or for detailed questions regarding van rental availability and special military rates.
The Enterprise Rent-A-Car in Elkins Park is a valuable local resource, particularly for its commitment to convenience and specialized local services. What makes this location a superior choice for Pennsylvania users is its dual focus on **accessibility and customer service**. The physical accessibility features—the **Wheelchair Accessible Entrance** and parking—ensure all community members can reach their office effortlessly.
However, the most significant draw is the comprehensive, personal service model. The staff's reputation for being "helpful and attentive" is crucial, as is the highly convenient **"We'll Pick You Up"** service, which eliminates the logistical hurdle of getting to the rental counter when you are already without a vehicle. This level of personalized service, combined with the financial benefit of **Active Military Discounts** and the flexibility to pay using **Debit Cards** and **NFC Mobile Payments**, positions this women-owned Enterprise as an optimal solution for daily and emergency transportation needs in the greater Philadelphia area. While customers should conduct a quick check for cleanliness and fuel level upon arrival, the local team has demonstrated a willingness to correct issues and ensure a satisfactory overall rental experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1627 W Cheltenham Ave, Elkins Park, PA 19027, USA
Enterprise Rent-A-Car Reviews
managerteampick upcallskillscheckjobcredit cardemailgentlemen
★ 5★ 4★ 3★ 2★ 1My recent experience:When I initially received the vehicle, it wasn't as clean as it should've been. You could clearly see animal hairs on the seat (I'm allergic), white mystery substance on the chairs with a cigarette hole, it smelled like smoke (which made my daughters nauseous each time they were in the car), the armrest & cup holders appeared to have a sticky substance on it, and the steering wheel contained what I hoped were crumbs in the crevices. Overall, the car was nasty. I brought this to Sheree's attention and she surely addressed it the best she could by taking it back for a reclean. I have to send a thank you to her for that. I wish it was already done to a better standard prior to arriving, especially considering I had just flew in from FL, but still kudos for her offering to correct the concern I had for the lack of cleanliness in the vehicle.Additionally, the last concern I had was the vehicle was provided to me with just at a half tank of gas. I've rented many of vehicles with Enterprise and a half tank was definitely unexpected. Renters want to get the car and go, not be concerned about getting gas as soon as they get the car. I didn't prefer that at all.
August 04 · Rochelle PaulinThe staff was kind and knowledgeable. They helped me to go through the process of getting my rental car. They were helpful and attentive to my needs. Thank you for your service!
October 04 · Kiara Renee' (Kiki)My vehicle was stolen and my insurance company utilized Enterprise for my rental. I had the vehicle for 19 days and paid $795.75 out of pocket. I received $150 back when I returned the vehicle. I wanted to extend my rental because my car is still being repaired. Since my insurance had exhausted they wanted me to pay another $700 to rent another car instead of letting me continue with my current agreement. This is very disturbing as we the customers are already paying for unforseen expenses and to add this burden during this time is horrible. I returned my vehicle and will rent a car from another company because this wasn't right.
October 12 · Sakia HawthorneIllegally charged my credit card when other driver's insurance was paying for my car even after my date was extended to drive the rental. Illegally charged my card for the insurance on the rental which was not supposed to be charged until the car was returned.They did not notify me via email, message or voicemail before this was done and said that was not company policy. I asked for that in writing, Joe said he would and never sent me an email stating that. Refused to give money back over $2200, they finally refunded $500 because charges did not exceed $2200.
September 08 · Monique SolomanStaff did not acknowledge or welcome me when I entered. After waiting over 10 minutes someone got up from a desk and asked if I had a reservation without eye contact, or a warm greeting. They told me they didn't have the car I reserved. I took an Uber 30 minutes to get there and was told because I booked within the last 2 hours they don't have any vans. I said I have a confirmation. They said that is not their problem. They offered a 5 seater, I said I have 6 guests. They offered a 3rd row. They told me it would cost more than what I paid. I asked why, it should be less cuz website shows vans are more expensive than SUV's. I asked for drop off fee for a different location, they charged me $375 (the same amount as car because they said they are booked up for months.) Car had sticky substance on seats I had to ask to wash. When returning, I was called and asked if car was going to be returned 2 hours before it was due. When I got there, Only 1 African American Woman was working the desk. There were 11 people ahead of me. She apologized when asked if she had help, she said she didn't know where anyone was. They close at noon on Saturdays. Customer service is not warm and welcoming. Besides her, everyone else acts like they are forced to do this job. I would rather spend my money where I feel welcome and valued.
August 18 · ToRena Webb
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