Enterprise Rent-A-Car

- 1968 West St, Annapolis, MD 21401

For residents of Annapolis and the surrounding areas of Anne Arundel County, having a reliable local resource for temporary transportation is essential. Enterprise Rent-A-Car at 1968 West St stands out as a key service provider in the Maryland capital, offering comprehensive car and van rental solutions. Beyond being a part of a globally recognized brand, this particular branch distinguishes itself with a strong local focus, including the notable identification as a women-owned business, demonstrating a commitment to diverse local economic participation.

The Annapolis location is highly regarded by its customers for prioritizing service excellence. Numerous local patrons have highlighted the staff's accommodating, friendly, and professional demeanor, ensuring that the critical processes of vehicle pick-up and drop-off are quick and seamless. This focus on the customer experience is a significant advantage for those needing a stress-free transition, whether they are renting due to a personal vehicle being in the shop, planning a local excursion, or managing official travel.

Customers can expect a wide array of clean, well-maintained vehicles, ranging from compact economy cars perfect for navigating historic Annapolis streets to spacious vans for moving or group events. Furthermore, the agency actively supports the military community—a vital part of Maryland life—by offering special active military discounts, reflecting an appreciation for those who serve. The combination of local community focus, professional service, and diverse fleet makes this Enterprise location a highly practical choice for all of central Maryland's rental needs.

The Enterprise Rent-A-Car location is conveniently situated at 1968 West St in Annapolis, MD 21401. West Street is one of the main arteries in the city, providing excellent connectivity to downtown Annapolis, the State House, and the U.S. Naval Academy area, as well as easy access to major regional routes like Route 50/301, which connects Annapolis to Washington, D.C., and the Eastern Shore. This central positioning makes it highly accessible for both local Anne Arundel County residents and commuters traveling through the area.

In line with Enterprise’s commitment to service, the Annapolis branch is equipped with features designed to ensure accessibility for every customer:

• Wheelchair Accessible Entrance: The building's design allows for unhindered access into the rental office.
• Wheelchair Accessible Parking Lot: Dedicated parking spots are available to ensure convenience and ease of use for customers with mobility considerations.

Customers should note the operating hours typical for a neighborhood location. The branch generally operates extended weekday hours (e.g., 8:00 AM to 6:00 PM Monday through Friday) but has significantly shorter weekend hours (e.g., 9:00 AM to 2:00 PM on Saturday and Sunday). If an after-hours return is necessary, this location generally permits it by providing a drop box for keys, but customers are reminded that they remain financially responsible for the vehicle's condition until the office officially reopens and staff can check it in. Planning vehicle return within operating hours is always the most recommended course of action.

Enterprise Rent-A-Car on West Street in Annapolis offers a wide range of mobility solutions to meet the diverse needs of the Maryland community.

• Comprehensive Vehicle Rental: Offering short-term and extended rentals for personal and business use.
• Diverse Car Fleet: Providing various classes of sedans, including Economy, Compact, Mid-size, and Full-size models, suitable for everything from city errands to highway travel across the Mid-Atlantic region.
• Van Rental Agency Services: Specializing in larger vehicle rentals, including Minivans and various Passenger and Cargo Vans, which are essential for families, small business logistics, or moving purposes.
• Free Customer Pick-up Service: Enterprise is nationally known for often offering a complimentary pick-up service from a customer’s home or workplace (within a reasonable distance), a major convenience for local residents whose personal vehicle is unavailable. This service should always be requested and confirmed directly with the local branch in advance.
• Flexible Payment Options: The agency accepts a variety of modern payment methods for ease of transaction:
  • Major Credit Cards.
  • Debit Cards (subject to specific rental policies, which may require additional identification or proof of return ticket for non-local renters).
  • NFC Mobile Payments (such as Apple Pay or Google Pay).
• Active Military Discount Program: Provides special leisure travel rates for active-duty members, veterans, retired employees, and federal government personnel, offering a 5% discount off base rates to thank the military community in and around Annapolis.
• Optional Protection Products: Customers have the option to purchase a Damage Waiver (DW) at the time of rental, which waives or reduces financial responsibility for loss or damage to the rental vehicle, though this is optional and not required to rent a car.

This specific Enterprise branch in Annapolis holds several distinguishing features that enhance its appeal to local customers.

• Identifies as Women-Owned: Operating under a broader corporate umbrella, this local branch identifies as women-owned, offering customers an opportunity to support diverse business leadership within the local Annapolis economy.
• Outstanding Local Customer Service: Customer reviews consistently praise the professional, friendly, and accommodating staff (often mentioning team members by name), highlighting a culture that focuses on a quick and pleasant rental experience.
• Commitment to Military Community: The highlight of offering Active Military Discounts is especially relevant in a city like Annapolis, which has a strong military presence, making the rental process more affordable for service members and their families.
• Convenient After-Hours Return: The availability of a key drop box for after-hours returns offers a degree of flexibility for customers with late schedules, though caution is always advised as the renter retains responsibility for the vehicle until checked in the next business day.
• Proactive Vehicle Upgrades: As noted by a customer, the staff will often provide a complimentary vehicle upgrade when a car in the reserved price range is temporarily unavailable, reflecting a commitment to customer satisfaction rather than canceling the reservation.
• Transparent Vehicle Condition Check: The practice of having a staff member walk a customer out to the car to jointly inspect the vehicle ensures transparency and minimizes the possibility of later disputes over pre-existing damage.

To make a reservation, inquire about a vehicle class, or confirm specific rental policies, customers in the Maryland area can use the following contact details for the Annapolis West St. location:

Address: 1968 West St, Annapolis, MD 21401, USA

Phone: (410) 897-0420

Mobile Phone: +1 410-897-0420

When calling, it is advisable to confirm current hours of operation, especially for weekend rentals, to ensure that the pick-up or drop-off time aligns with staff availability and personal travel itinerary.

For residents and visitors in the Maryland area, choosing the Enterprise Rent-A-Car on West Street in Annapolis is a decision rooted in trust, local convenience, and superior customer handling. It is more than just a place to rent a car; it is a local business—proudly identifying as women-owned—that operates with the resources of a national brand and the personalized touch of a neighborhood shop.

The primary reason to choose this location is the exceptional local service. The staff's dedication to making the rental experience efficient—from a quick 10-minute turnaround time for pick-up to the professional and friendly interactions—is a recurring theme in customer feedback. Furthermore, the willingness to provide complimentary upgrades when necessary and the transparent joint vehicle inspection process build immediate trust with the renter. This location’s commitment to the military community through specific discounts is a valuable benefit for a significant segment of the local Maryland population. The wide selection of vehicles, including difficult-to-find vans, ensures that nearly any transportation need, be it a sedan for a commute or a large van for an event, can be met. By consistently delivering on its promise of clean, well-maintained vehicles and professional, friendly service, this Enterprise branch solidifies its position as a top-tier choice for car and van rentals in the Annapolis region of Maryland.

Enterprise Rent-A-Car

1968 West St, Annapolis, MD 21401, USA