Hertz Car Rental - Annapolis - West Street Introduce
When you are in the historic capital city of Annapolis, Maryland, reliable and convenient transportation is key to navigating both the charming downtown area and the wider Anne Arundel County. The Hertz Car Rental location on West Street serves as a vital resource for local residents, military families stationed nearby, and visitors needing a dependable vehicle for any length of time.
This facility, situated centrally on a major Annapolis thoroughfare, stands out not just for being part of a trusted national brand, but for offering tailored services that meet the specific needs of the Maryland user. Whether you require an economy car for quick errands, a comfortable sedan for a business trip to Baltimore or Washington D.C., or a utility vehicle like a cargo van for a home project or moving effort, this location aims to provide a versatile fleet.
The Annapolis location is recognized for several customer-focused features, including its range of payment options and, notably, special consideration for those who serve the country—a significant factor in a region with such a strong military presence. However, as with any busy service provider, potential customers should be aware of the real-world experiences shared by local users. One customer review highlighted a serious issue regarding unexpected closure and unreliability in service ("Showed up today to collect an SUV... only to arrive and find the facility closed..."). Conversely, another review offered high praise, citing "Keidra, the branch manager" for being "patient, professional, and helpful" after a disappointing experience elsewhere, successfully providing the needed vehicle. These contrasting reports suggest that while the facility is staffed by dedicated professionals, customers should always confirm their reservations and the location's current operational status directly, especially on weekends or public holidays, to ensure a smooth pick-up experience.
Ultimately, this Hertz branch provides a full-service, accessible option in Annapolis. Its features, combined with the convenience of its location, make it a strong contender for anyone in the Maryland area seeking a short-term or long-term vehicle rental, provided they utilize the available contact information to ensure their plans proceed without interruption.
The Hertz Car Rental is conveniently located right in the heart of Annapolis, providing exceptional access for anyone living or working in the greater Annapolis area. Its placement on West Street—a key route—ensures it is easy to reach from various points, including Downtown Annapolis, Route 50/301, and surrounding suburbs. This strategic location makes it far more convenient than having to travel to the BWI airport area for vehicle pickup.
The address for the branch is:
2001 West St, Annapolis, MD 21401, USA
For driving customers, the facility offers practical amenities to simplify the rental process:
- On-site parking: Customers can park their personal vehicles securely while they utilize their rental, a valuable feature in a developed commercial area like West Street.
- Wheelchair accessible entrance: Ensuring easy and safe access for all customers entering and leaving the rental office.
- Wheelchair accessible parking lot: Designated spaces near the entrance provide convenience for customers with mobility needs.
Due to its location, the branch is easily accessible by car or via local public transport options that service the West Street corridor, making it a viable option for most Annapolis residents.
As a branch of a major international car rental agency, the Annapolis - West Street location offers a comprehensive set of rental and support services, going beyond just providing keys to a vehicle. These services are designed to accommodate a diverse range of travel and utility needs in the Maryland region.
- Standard Car Rental Fleet: A wide selection of vehicles ranging from economy and compact cars for fuel efficiency, to full-size sedans, SUVs, and minivans for family travel or larger groups.
- Cargo Van Rental: Explicitly available, this service is critical for local users engaged in moving, transporting bulky items, or commercial deliveries, distinguishing this location as more than just a leisure-focused rental agency.
- Onsite Services: This indicates a full-service rental counter where all rental documentation, inspection, and customer service needs are handled directly at the location.
- Flexible Payment Options: The agency accepts a variety of modern payment methods for convenience, including Credit cards, Debit cards, and NFC mobile payments (such as Apple Pay or Google Pay).
- Corporate and Leisure Rentals: Services cater to both business travelers visiting Annapolis for government or corporate reasons and locals needing a car for personal use.
The Hertz Car Rental on West Street possesses several compelling features that make it an attractive choice, especially for the Annapolis community. These highlights focus on value, accessibility, and utility.
- Active Military Discounts: A highly valued feature in an area near the U.S. Naval Academy and numerous military installations. These discounts provide necessary savings and show appreciation for service members and their families.
- Availability of Cargo Van Rental: Catering directly to the practical needs of the local area, whether for student move-in/move-out (due to proximity to colleges), home renovation projects, or small business logistics.
- Full Accessibility: The premises boast both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring inclusive service for all potential customers.
- Modern Payment Acceptance: Offering Credit cards, Debit cards, and NFC mobile payments simplifies the transaction process for nearly every customer preference.
- Central Annapolis Location: Situated on 2001 West St, the location offers easy access and bypasses the travel time required to reach off-site or airport-based rental desks.
For all inquiries, reservations, and to confirm operational status and vehicle availability, customers should use the following direct contact information for the Annapolis - West Street branch:
Address:2001 West St, Annapolis, MD 21401, USA
Phone:(410) 263-4150
Mobile Phone:+1 410-263-4150
Choosing the Hertz location on West Street in Annapolis is a decision rooted in convenience, comprehensive service, and recognition of the local Maryland community's needs. The combination of a globally recognized brand and locally relevant features creates a compelling value proposition.
The availability of Active Military Discounts is a major draw, making it the preferred choice for service members at the Naval Academy and surrounding bases who need a rental for leave, family visits, or official travel. This financial benefit, coupled with a robust selection of vehicle types that specifically includes Cargo Van Rental, ensures that both utility and leisure needs are covered in one accessible spot. You don't have to visit a separate truck rental facility for your moving day or large equipment transport.
Furthermore, the modern convenience of accepting NFC mobile payments and the dedicated commitment to full physical accessibility (wheelchair entrance and parking) demonstrate a forward-thinking, customer-first approach. For the typical Annapolitan, having a full-service, accessible rental agency right on a main street, complete with on-site parking, greatly simplifies the often tedious process of vehicle rental.
However, the critical customer feedback regarding unexpected closures highlights the importance of proactive communication. It is highly advisable to call the branch directly using the provided phone numbers (410-263-4150) to confirm your reservation and the operating status before traveling, especially if your pick-up time is near opening or closing hours, or on a Saturday or Sunday, when hours are typically limited. This simple step can ensure you receive the "topnotch customer service" and seamless rental experience that other customers have praised. For a reliable, feature-rich rental option in the state capital, the Hertz Annapolis - West Street location is an excellent local resource.
Hertz Car Rental - Annapolis - West Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Annapolis - West Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Hertz Car Rental - Annapolis - West Street Photos








Hertz Car Rental - Annapolis - West Street Location
Hertz Car Rental - Annapolis - West Street
2001 West St, Annapolis, MD 21401, USA
Hertz Car Rental - Annapolis - West Street Reviews
costcallmanagerinsurancegasofficeunderstandingpicturesinformationpickup
★ 5★ 4★ 3★ 2★ 1Showed up today to collect an SUV needed to take my son to college. We had booked it two weeks ago, only to arrive and find the facility closed. Was suppose to open at 9am and we were there at 9:30am. Other customers were waiting as well. Called Hertz to complain and they had no advice. Sorry…not sorry. Canceled our rental and went to Enterprise. So save yourself time and energy and go to Enterprise instead.
August 16 · Laura MartienKeidra, the branch manager is patient, professional, and helpful. After being disappointed with the Laurel Hertz location on route 1, I contacted this Annapolis location and connected with Keidra who provided topnotch customer service and the vehicle I needed. Thank you!!
June 13 · Pamela McKnightWill NEVER use hertz again. Caused a huge inconvenience when I booked a van online for this location DAYS in advance, just to show up at my pick up time for the woman to tell me that they do not even rent vans at this location and she meant to call me but forgot. So now I have no time to track down another rental before I have to leave without spending an arm and a leg. What a disorganized cluster.
June 02 · Austin BeltCustomer service is terrible. I’ve been renting from this location for the past 5 years i witnessed Hertz associates come and go. There’s a young lady in the office I try to avoid because she has a very nasty attitude and makes me feel like she’s upset with me. I asked for her name but the supervisor Deidra would not tell me her name to protect her from me reporting my bad customer service experience
July 17 · Bill hostonI have never seen a Hertz Car Rental inside a run down trailer. I knew I was in trouble. My Uber driver even chuckled, "it's probably still good.' we had one selection and it was dirty inside. The girl behind the counter came out with a spray bottle and rag apologizing. It would have been -2 stars but at least the girl was helpful.
March 28 · Nobuhle
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