Enterprise Rent-A-Car Introduce
When you're in the greater Annapolis area, whether dealing with a vehicle repair, planning a family trip out of town, or hosting a large group, having a dependable and hassle-free car rental option is essential. The Enterprise Rent-A-Car location at 913A Commerce Rd in Annapolis, MD, provides Maryland residents with a truly comprehensive and locally focused service. This branch isn’t just another national chain; it proudly identifies as a **women-owned business**, bringing a unique commitment to local community service and attention to detail.
A primary focus of this Enterprise location is ensuring a smooth, stress-free experience from start to finish. Customers consistently highlight the exceptional professionalism and friendliness of the staff. For example, one renter specifically praised an employee named Brennan for making the process "so easy and stress-free," and for taking the time to clearly explain all contract and vehicle details. This level of personalized, attentive service sets this branch apart as a top choice for Annapolitans and commuters from neighboring areas like Arnold and Edgewater.
This location is perfectly equipped to meet a wide array of transportation demands. Operating as both a **Car Rental Agency** and a **Van Rental Agency**, you can find everything from fuel-efficient economy cars ideal for running errands around Anne Arundel County to spacious SUVs for family vacations, and crucial 12- or 15-passenger vans for group logistics. Enterprise is renowned for stepping up when local drivers need a replacement vehicle, often working directly with local body shops and insurance companies, making the transition seamless—including offering a highly convenient **local pickup service**.
Furthermore, the branch's commitment to inclusivity and accessibility is clear. They offer **Active Military Discounts**, recognizing the important contribution of the large military community near the Naval Academy and surrounding bases. Coupled with full accessibility features, including a **Wheelchair Accessible Entrance** and **Parking Lot**, this Enterprise location ensures that all Maryland customers can access their services without physical barriers. With flexible payment options like major credit cards, debit cards, and NFC mobile payments, securing your rental is quick and modern. For professionalism, convenience, and a truly attentive local touch, this Annapolis Enterprise branch is an outstanding choice.
The Enterprise Rent-A-Car branch is situated in a convenient, easily accessible commercial area just outside of downtown Annapolis, making it simple for residents and those arriving in the state capital to reach.
Physical Address:
913A Commerce Rd, Annapolis, MD 21401, USA.
This location is nestled in the Bestgate/Parole area, providing easy access from major roads like Route 50 and Route 97, serving a wide geographical area encompassing Annapolis, Severna Park, and the surrounding Chesapeake Bay region. Its proximity to essential local services makes it a quick stop whether you're coming from a repair shop or a local hotel.
The facility is fully committed to accommodating all customers with guaranteed accessibility features:
- Wheelchair Accessible Entrance: Ensures a smooth, ramp-free entry into the rental office.
- Wheelchair Accessible Parking Lot: Designated parking spaces are available for easy access to the entrance.
Operating hours are designed to align with the needs of the working community, generally running from 8:00 AM to 6:00 PM on weekdays and shorter hours on Saturday mornings (typically 9:00 AM to 12:00 PM or 2:00 PM), and often closed on Sundays. Customers are always encouraged to confirm specific operating times directly with the branch, especially when arranging for drop-off. For returns outside of business hours, the location offers a secure key drop-off box.
As a major transportation solutions provider, this Enterprise branch in Annapolis offers a comprehensive range of rental services focused on local customer needs, particularly insurance and replacement rentals.
- Extensive Vehicle Fleet: Offering a wide selection of vehicle classes, including fuel-efficient economy cars (like the Mitsubishi Mirage or similar), compact cars (e.g., Nissan Versa), midsize and full-size sedans (Toyota Corolla, Chevrolet Malibu), SUVs (Nissan Rogue, Hyundai Kona), and specialty vehicles.
- Group Transportation Solutions: Specializing as a Van Rental Agency, providing minivans (Chrysler Pacifica or similar) and large capacity 12- and 15-passenger vans, perfect for school trips, large family travel, or moving church groups around Maryland.
- Complimentary Customer Pick-Up: A signature Enterprise service where a staff member will pick up the renter directly from a body shop, home, or office within a reasonable local radius, making the rental process extremely convenient, particularly for replacement rentals.
- Insurance and Body Shop Replacement Rentals: Deep expertise in handling rentals for customers whose personal vehicles are undergoing repair, often working directly with insurance adjusters and local repair facilities.
- Flexible One-Way Rentals: Availability of one-way rental options between many Enterprise locations, domestically across the US and into Canada, which is ideal for road trips or moving. Fees and vehicle type restrictions may apply.
- Optional Protection Products: Offering various forms of coverage, such as Damage Waiver (DW), for an additional daily fee, to reduce or waive the renter's financial responsibility for damage to the rental vehicle.
- Additional Equipment Rentals: Providing useful add-ons like GPS navigation systems and child safety seats to enhance the journey.
The unique features and community highlights of the Annapolis Enterprise location significantly contribute to its appeal for local Maryland renters.
- Identifies as Women-Owned: Operating as a women-owned business, this location demonstrates a commitment to local entrepreneurship and diversity, often appealing to customers who prefer to support locally conscious businesses.
- Active Military Discounts: Providing special discounted rates and services to active members of the U.S. Military, acknowledging the significant military presence in the Annapolis and Chesapeake Bay area.
- Exceptional Customer Service: Highly praised in customer feedback for having friendly, professional, and knowledgeable staff who ensure the process is "smooth and efficient from start to finish."
- Flexible Payment Options: Accepting various methods for transaction ease, including major **Credit Cards**, **Debit Cards** (with certain restrictions), and modern **NFC Mobile Payments**.
- Direct Pick-Up Service: Eliminates the hassle of transportation to the rental office, as the staff will pick up the renter directly, a major convenience cited in customer testimonials.
- Accessibility Commitment: Guaranteed physical accessibility, featuring a **Wheelchair Accessible Entrance** and **Parking Lot**, making service available to all members of the Annapolis community.
For all reservation inquiries, local pick-up arrangements, or questions regarding rental policies at the Annapolis branch, please use the following contact details.
Address: 913A Commerce Rd, Annapolis, MD 21401, USA
Local Phone: (410) 224-2940
Mobile/Full Phone: +1 410-224-2940
It is always recommended to call the local number directly for the fastest service, especially when coordinating a pickup from your body shop or home, or when trying to confirm the availability of a specific specialty vehicle like a 15-passenger van.
For Maryland residents, particularly those in the Annapolis and Anne Arundel County region, choosing Enterprise Rent-A-Car on Commerce Rd is a decision rooted in convenience, customer-focused values, and a comprehensive range of services. The core reason this branch is worth choosing is its **unmatched commitment to the customer experience**. The highly-praised, professional, and friendly staff—who go out of their way to ensure a "stress-free" rental—create an environment where renters feel valued and informed. This is not a rushed, airport counter interaction, but a truly local, attentive service.
The Enterprise brand is built on meeting the replacement car market, meaning this local Annapolis branch is expertly set up to handle the complicated logistics of insurance claims and body shop coordination, often picking you up directly from the repair facility. This **complimentary pick-up service** is a significant time-saver and stress-reliever for anyone whose personal vehicle is out of commission. Beyond daily rentals, the ability to secure large 12- and 15-passenger vans makes it the area's reliable source for group travel solutions, whether for a sporting event or a major family function.
Finally, your choice supports a business that aligns with strong community values. The identification as a **women-owned business** is a point of local pride, and the provision of **Active Military Discounts** is an important gesture in this naval city. By combining seamless operations, essential accessibility features, modern payment flexibility (including NFC), and exceptional personnel, this Enterprise Rent-A-Car branch stands out as the premier, dependable choice for all your vehicle rental needs in the Annapolis area.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos





Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
913A Commerce Rd, Annapolis, MD 21401, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Brennan made my car rental experience so easy and stress-free. He was friendly, professional, and really attentive to what I needed. He explained everything clearly, answered all of my questions, and made sure I was comfortable with the car before I left. Brennan went out of his way to make the process smooth and quick, and I appreciated how personable he was throughout. I’ll definitely come back to Enterprise because of the great service he provided!
September 28 · Juliette LeguelinelSmooth and efficient process from start to finish. Enterprise picked me up directly from the body shop in the exact rental I would be using. On the way to the rental office, the employee clearly explained the next steps, the rental process, contract details, and insurance options. Once at the office, I quickly paid my deposit, signed the contract, and was on my way. The employee was knowledgeable, friendly, and professional throughout the entire experience.
August 08 · Bernessia HenryGetting the vehicle was fine, turned in the vehicle and was told that there was “new damage” to the vehicle that I told them about when we did the initial walk around and was told “that’s all noted in the iPad and we are looking for more extensive damage” and they are now blaming me and telling me to put it through my insurance. The car was garage kept and never parked in an area where it could’ve been hit. I wouldn’t recommend this place to anyone and would give 0 stars if I could, they will put damage on you when it’s not your fault no matter what you say.
August 05 · Melissa DonovanI returned my rental six business days ago and still haven’t received my security deposit back. Brennan told me he was “giving time for his manager to give me a call,” but I’ve yet to hear from anyone—and frankly, I’m not sure what the holdup is supposed to be. I upheld my end of the agreement, returned the rental on time and in good condition. Holding onto a customer’s money without clear communication or cause is unacceptable.
June 23 · Katie ThomasExcellent service and care. Gemma , Brennan, Chris and the rest of the team are top notch. Highly recommend these guys if you need to rent a car. I ve used the bestgate location in Annapolis 3 times in the past couple of months and have never had an issue. From the pick up to dropping me back at home and everything in-between A+
May 03 · Franco Fracyon
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